Driving to the restaurant was pleasing, we saw three handicap spaces just at the front, one by one entrance, and two by the side entrance, there were others in the main parking lot as well. There were clearly marked signs for a handicap ramp, to the handicap entrance.
It was really loud, and frustrated a couple of our Member's because they can't handle really loud noises.
It took us 21 minutes to get seated, 35 if you count the 15 minutes of waiting to get through to talk to a host. By the time we sat down, we ordered a appetizer because the Members were shaking from needing food. It took approximately 21 minutes for the appetizer to get to the table, which was just nachos. Three of us got our food within 35 minutes, but it took the ONE member who got a club sandwich 41 minutes.
Our waitress was stressed out, we tried to understand that it was lunch rush hour, but when we got our food, our burgers were so displeasing, the buns were soggy, we couldn't pick it up, they forgot items listed in the burgers such as cheese, bacon, and requested mustard. We had to art our burgers with forks, and got a little attitude from the waitress when we asked for the stuff missing inside the burger.
The fries were undercooked, we saw our food sitting on the table waiting to get picked up for a few minutes before our waitress grabbed it. So I'm not sure how fresh they actually were.
They do provide a wide menu of options like vegetarian options, and gluten free options, the quality of food was a 6/10. I feel if they were a little less stressed- and rushed, the food would have been better. But I also feel as if we paid too much for what we got- even though the prices are usually great, this time with the sogginess and how disappointed were, I wish they gave a little extra, or a little discount to do good business.
However, they were very respectful to our Members with Developmental Disabilities, which is always very pleasing and appreciated.
Also, the bathrooms were horrendous. Although there was handicap accessible stalls, the women's bathroom lacked any sort of paper in the handicap stall, and the line for the small bathroom stall was ridiculous, and both bathrooms were out of hand towels to dry with.
Lastly, I love coffee, and I asked for a iced coffee, I could literally taste then "Burned" flavor even after I tried to drown it out with creamer (I never use creamer) and sugar. I feel like almost $3 for a coffee is ridiculous, especially when it's not even made correctly.
Again, I hope that this was just an "off" day for them because of the overwhelming rush from lunch time, and graduations, but this was a horrible experience and the food was not something I would recommend to anyone. But we would give them another chance one day. read more