I'm a single senior female with a limited knowledge of computers. I can address some minor issues on my own, but reached the limit of my knowledge when trying to install a new printer which required a driver download I just couldn't make work. So I called a couple of Yelp's top rated people, and Dean was the first to call back. She was also able to squeeze me in the same day, which may have been luck, but I got the feeling she understood the urgency of her clients' problems and tried to accommodate us as best she could. She was very pleasant to work with. My printer was humming in an hour, in spite of my sketchy wireless connection, and while she could have charged anything she wanted as far as I was concerned, her rates were very reasonable. Dean Bradley is going in my Rolodex. She is my solution to computer frustration. read more

Dean is straight forward, honest and sincere. She is highly skilled, most pleasant and intelligent. I used Deans Service several years ago and by golly she did it again. Fast, complete, honest and most reasonable fees! read more

I contacted Dean after learning about her via yelp. My laptop had frozen up on me and would not let me access my profile or any thing. I was scared to death as I had not backed up my laptop ever... my fault I know better than this! So I called Dean and dropped off my laptop the next day. She called me each day she had the machine to explain the processes she was going through to get the viruses removed, yes viruses, as in more than 6! I had taken her my external hard drive as well. Dean was not able to undo all of the damage done by the multiple nasty viruses, and my laptop is dead forever which, since it was a cheap ass computer to begin with, I kind of figured it was about time for this baby to die. BUT she did get ALL of my music, documents, photos etc all backed up onto my external hard drive. THANK GOD! I could have lost all my wedding pics, vacation pics, and thousands of songs on itunes. I am so grateful to Dean for this. She rocks! Very reasonably priced and very friendly. Call her if you are having issues! Thanks Dean! read more

This is our 2nd time using Dean's services. This time we had a brand new desk top onto which we had evidently downloaded corrupted files and a virus - all we knew was that it was a month old and was already slow and crashed constantly. She efficiently diagnosed the problem, very clearly explained the problem in terms we understood, cleaned up the files, and installed software to prevent this from happening again. Her prices for all this were very reasonable with a quick turnaround. read more

After too much money spent on virus software and countless hours of our time, we turned to Dean to remove the (gulp 29!) viruses on our PC. She not only removed the viruses and installed some great anti-virus software, but she noticed that all our children's baby photos were on the computer (which we had not backed up) and she managed to save for us. Phew! She was efficient and a very nice person too. I highly recommend her and will use her in the future for other computer-related tasks. Very reasonable prices, and speedy service. read more

Dean is amazing. She charged me a fair price and was even nice enough to drop it off to me since I don't have a car. Very friendly, personable, and did a great job! She got rid of 4 trojans and multiple viruses within three days of dropping of my PC. Five stars! read more

I have used Dean for the last four or five years to help me maintain and improve the computer systems used by my staff and I. As a matter of fact, I consider Dean to be my IT department. Dean is very thorough in setting up new computers, trouble shooting when there are breakdowns or software glitches and helping me meet my operational and safety (control) needs. She is very reliable and comes to the rescue when needed. I highly recommend Dean. read more

Dean helped us determine our needs, purchase and set up a new home workstation -- and get faster wi-fi to ALL areas of the house.

It was Friday of Thanksgiving weekend, I had a paper due for school on Monday, and my hard drive crashed! Not only did Dean Bradley take my computer in for repairs on a holiday, back up my data, get my hard drive back, but she also loaned me a computer so that I could keep on writing. If anything ales your computer, send it to Dean. Talented and kind, I couldn't recommend her more. Thank you so much! read more

Two totally different experiences with Dean: 1) A quick study and an efficient and extremely knowledgeable person. We had been struggling with the on-line help for our DSL service for a week when we finally called Dean. The service was erratic and it was very hard to determine what was wrong. One computer worked one time, another another time. No rhyme or reason. The router seemed to be working What the heck was going on? Dean came out to our house the same day we called, fixed the problem with the DSL , diagnosing it despite confusing data. We are so grateful after countless hours of being stymied by a complex problem. She managed to do this in just over one hour. 2) Months later, we called Dean to address another problem. She said she would be able to get to it the following week. The said she could do it the next Saturday. Then she never showed or called. I believe she sometimes she goes back to work for a company business. When that happens evidently you are out of luck with no explanation. read more

I needed to replace a power source on my Gateway. Dean got the job done in a hot minute and did a great job. Dean followed up a few times to make sure that the fix worked. What a GREAT resource in Oakland for small businesses and individuals. read more

Dean was great. She was very responsive, very knowledgeable, and very easy to work with. She fixed our problem with our very old HP Laptop. She kept me informed during the whole time it took to fix the problem. She gave me an estimate of what it would cost, and she was accurate to the cost of the fix. She has a wealth of knowledge, and gave me advice on how to keep my laptop happy. It's been over a month and the laptop is working just fine. Dean is very good at communication, she kept in touch during the entire process. Dean is honest, and really knows her stuff. She is also calm, which is important to me when dealing with the stress of a computer not working correctly. I would highly recommend Dean, and if I ever have problems again with a laptop or desk computer I would definitely use Dean again. read more

Dean knows her stuff, is extremely thorough and an absolute pleasure to work with! She was a great problem-solver in resolving the issue I was having - and she even recommended some additional upgrades that didn't cost me any more money, but made working on my laptop much more efficient! read more

Dean is an amazing talent with computers. She helped my dad when his computer had a virus. She got him all fixed up in one day, cleaned his computer and installed some antivirus protection. My dad loves her! No problems since and both my dad and I are very happy. read more

Prompt, efficient and honest service. I'd call Dean for any computer issue I had.

I am so happy I have found such a knowledgeable and helpful person in Dean! She worked on my problem very quickly and got my laptop back to me in 1 day. I am glad to have her as my computer person (and I work in IT....but not on laptops!) I can't say enough good things. Call her if you need computer help! read more

She is the person for me to go to whenever I encounter IT or IT related mechanical problems. She has been quick to respond and fast to solve a problem. Most recently, my brand new laptop became unresponsive after falling on the floor. I thought I ruined the entire computer, but her quick diagnosis saved me out of despair right away. As soon as the parts arrived, my laptop was brand new again. She is great!! read more

I love computers but not how they work sometimes. Dean has been an excellent and patient-in-explaining resource for showing me how they work when I've been stumped. She's quite good in bridging the intuitive aspects of computing with the literal nuts and bolts of the machine. I highly recommend her to solve your computer issues. Ross read more

There she goes again...providing better service than is necessary. when I got this new computer and bought an solid state drive Dean suggested I keep the data from my old hard drive intact even after she transferred the data to this new SSD. THANK GOODNESS SHE DID THIS! when the SSD failed, I just popped in my old hard drive and off I went. THEN she took the ssd, wiped it clean for me and, at her own suggestion, send it in for replacement herself! she always goes the extra mile! She's going to let me know when the SSD is back and will take care of the transfer again. All without lifting a finger myself. thanks! read more

Dean is a life saver! My laptop screen was smashed in the middle of my grad school applications. I gave it to her on Tuesday and got it back by Friday. She was very quick and efficient. It also cost less than the two other estimates I got for the fix. So glad I found her! read more

My computer has had a unusual problem for quite a while that I had previously paid a lot to have it repair and it wasn't. When I called Dean I explained as best I could what was going on. She asked me what I thought were a series of excellent deductive questions, came up with 2 very plausible causes of the problem, and then suggested it would likely be more cost effective given all factors involved to purchase another Computer instead of paying her to come out and look at it. It made perfect sence and I totally appreciated her time and professional opinion. I really liked that she put my needs ahead of hers and also gave me a site where I could go to purchase another computer. Thanks Dean! It is no wonder you have so many glowing reviews. read more

Last week we had a problem with communication issues between our computers and network printer. We had used Dean in the past to troubleshoot and do installations for us. After 3 of us couldn't diagnose the problem we called Dean and in just a few minutes she called us back and was able to solve the problem over the phone. Luckily she was available as she always has been to avert what would have been a disaster. We're upgrading a few of our computers in the near future and are looking forward to having her expertise in reviewing our system and installing some new hardware and software. I'd strongly recommend Dean if you need help with installations or trouble-shooting (especially internet connections). read more

I would highly recommend Dean. Once you find her, you will never go anywhere else. She is serious about what she does - and what she does is fix computers. She knows what she is doing, has your best interest at heart (time-wise, money-wise, and computer-wise), is responsive and flexible, and always, always goes the extra mile. She has an easy-to-work-with personality, but she's all business when it comes to your computer - she wants to get it fixed!!! (which is fabulous!) For me, it's such a relief to know that she's there when you need her - a little peace of mind. She's worked on my home computers twice - once several years ago when my old computer crashed, and then just this week when my current computer became seriously infected with viruses (over 50 of them). She'll come to your house, or you can drop your pc off at hers (potentially saving you money). She fixed the issues, saved my documents, saved my pictures, saved my settings (without me even asking), and while she was doing all that work, she offered up little suggestions and ideas to make my system run faster, better, and safer. She doesn't give up, she does amazing work, and she gets it done. She really is fabulous, and I would highly recommend her. read more

About a week ago I acquired a new computer, new printer, and some new software. I needed a computer tech to help me put it all together. After looking through Yelp, I decided to try Dean Bradley. I'm glad I did. She came over to my home a few hours after I called her. She's pleasant and knowledgeable, and she did a fine job of making my transition from Windows XP to Windows 7 relatively painless. I was particularly impressed by the way she handled one difficult problem: The computer manufacturer (Dell) had failed to install the antivirus program I had ordered. Dean called Dell, spoke to two or three dummies there who insisted that the antivirus was installed. Finally she reached a competent person who verified that Dean was right and proceeded to download the required software. When I need computer help again, my first choice certainly will be Dean. read more

Dean fixed my problem quickly and easily. She's efficient, knowledgeable, and pleasant.

Dean Bradley is a fast, competent, reliable person to turn to when one is stuck with computer problems. It is a real pleasure to connect with someone who answers phone calls quickly and works quickly to solve a problem. Elaine Cooper read more

We contacted Dean because we had an issue with our network; she was able to schedule coming out the next work day. She called with updates about where she was earlier in the day, showed up when she said she would, and was able to capably resolve our problems. Highly recommended. read more

Contrary to what Ms. Bradley claims she was unable to resolve the issue for which she was hired. We had to call in another IT professional who quickly resolved our issue professionally, competently and without condescension. I am glad that she is happy about what she thinks she was able to do for us. Unfortunately, we do not share that opinion and in fact were quite displeased with the services rendered. read more

Before I get started, I'd like to mention that I'm a broke college student. There, now lots of you can relate to my situation. My computer had also been broken for almost a year before I had the time and money to even attempt to repair it; by the time I got around to it, I had forgotten much of the problem and decided to call in a professional. I looked at the highest ratings, compared the top three, and made some calls. This very helpful lady got back to me first, was the best value for what I needed done, and was very understanding (work and school don't make it easy to be home long enough for this kind of thing). I definitely appreciated the less impersonal touch - some computer repair places can be kind of condescending, and that's a turnoff. Nobody needs to feel additionally stupid when getting their computer repaired. Dean Bradley actually had a conversation with me about what was up with my PC before even setting up an appointment, and without the 'you're wasting my time, idiot' feel you can get sometimes. We were done in just a couple hours with a problem that had taken me a year to figure out. I wont go into detail because of how aggravatingly complicated it turned out to be, but rest assured - she will help you figure something out. She even followed up our battle (because that's what it felt like) with some additional advice for restoring a previously left-for-dead part of my machine. Which worked. read more

Responsive. Knowledgeable. retrieved my tax file! Yippee

Last weekend, my laptop - which was already on life support - not only refused to start (or light up in any way) but it also began sending white smoke signals into the air. That was a sure sign that professional help was needed, if I were ever to see my data again! So, I contacted Dean and brought the laptop to her place, along with my external drive. She retrieved the data from my laptop, loaded it to my external drive, and now I'm able to access it from my spiffy new netbook. Thanks, Dean, for the great service and the easy transaction! read more

Dean worked for me as a computer tech for about 4 years until I sold my business in the 1990s. She is hard working, loyal, smart, knowledgable, and honest. She is as good as they get. read more

Dean was great. I found her on Yelp because my computer was on its last legs and i needed to get a new one. She helped find a new/used computer for a good deal, installed software on it for me, transferred all my data from my old laptop to the new one, and was very expeditious about the process. Good rates, plus she takes time on the phone to help you solve little things, without charging. Very nice. good work. read more

Dean helped me to recover some priceless footage of an event that I could never recreate. She assessed the drive and realized she couldn't extract it without getting a clone of the original. But she was tireless in her effort to find me a professional that had the clone and could extract the data. She has discounts with data recovery centers, so I would go through her instead of on your own. Dean is a great local resource for computer fixes, and I'll be sure to get in touch with her again for future needs. read more

I contacted Dean after reading positive reviews on Yelp. One of our computers would not power on even after checking all the connections and making obvious attempts to start it. Dean arrived on time, got right to work, and quickly diagnosed the problem. She gave us alternatives about whether it was more cost effective to replace the faulty motherboard or purchase a new computer. We are very happy with the service she provided. Here is what I like about Dean: She arrived on time or let me know if she had a slight delay. Communication was open and honest. She worked quickly and efficiently. She was conscious about our budget and looked for was to save money. Her pricing was reasonable. She made sound recommendations we are glad we followed. We will call her again if we need help and are happy to recommend her without any reservations. read more

Somehow, in the span of 1 1/2 years I managed to spill water and completely short circuit two laptops! When the first incident occurred, I had no idea who to call for support in setting up a new laptop so did some online sleuthing. I came across Dean Bradley, who is located close by in Montclair, and found her to be very prompt and responsive. At the time I was recovering from foot surgery and she made every effort to get me back up and running quickly. Dean is a no-nonsense tech expert who is excellent at troubleshooting and drilling down to the root of a problem. The second time, I called Dean to the rescue again and she steered me to the Dell outlet website where I was able to purchase an upgraded version of what I had for considerably less. Once again, Dean was prompt, the set-up was seamless, and I got some valuable tips to protect my laptop from malware. I would highly recommend Dean as someone who can identify and resolve problems quickly and understand what your specific needs are in terms of how you use your computer. She communicates clearly, is conscious of your budget, and goes the extra mile. read more

I've had two major desktop nightmares in the last six months, and both times Dean was excellent at providing possible causes, descriptions of how she would verify the cause and what she could do to resolve the issue. She's able gauge a customer's technical knowledge and adjust her language so that all this information can be understood. Dean is very honest and will walk a customer through a cost-benefit explanation if the customer needs to make a choice between two different solutions. I have found that she's very reliable, thorough and responsive to her customers. She also offers great advise on how to protect and preserve your data. read more

I don't get these positive reviews. She tries to be helpful but appears over her head. She charged $45 for less than 30 minutes and didn't fix the problem. I had to call multiple times to arrange drop-off and pick-up. She's very helpful but needs to be more organized. read more

As a tax preparer who is pretty much tied to my computer, I have needed help that is reliable and quick to respond. Dean is this and more. She is very knowledgeable and generous with her information. She has been my computer guru for over three years, and she is the best one I have ever used. Plus she is fun! Very highly recommended. read more

I originally found her right here on Yelp. She wasn't able to really help me with my laptop screen fix, so why am I giving her 5 stars? it's because of all the timely work she did trying to figure out what my the problem with my laptop screen was. over the phone she was able to give me a quick estimate of what a typical repair would cost, presuming there were no other significant problems. however, it turns out that the part she needed was very difficult to find, so she contacted 5 of her sources, scoured eBay, and they resorted to calling HP. As anyone knows, looking for a difficult to find part or trying to call a company like HP for a part can be quite time consuming. At the end, it turns out the cost of repair would be about double what her typically repair would cost, and wouldn't be worth it for me. But for her time, including taking apart my computer and trying to track down the correct part, she charged me very minimally for her time. Had she charged me as lawyers do, I could be out a small fortune. Anyway, for her efforts and goodwill, she's won me over as a future customer should I have future computer problems. Hopefully you'll give her a chance to you show you the same. read more