Dean was extremely helpful in diagnosing the problem with my computer and solving it expeditiously. Highly recommended!

PC wouldn't boot after power interruption. Dean worked through frustrating intermittent signs of improvement until she found the right combination and sequence, along with a flakey cable, of steps that got it running again. Her fee is fair, especially for a house call. Well done! read more

I actually did not have a chance to meet Dean or get my laptop repaired by her, but she deserves more than 5 stars for her customer service. I found her on Yelp, called, left a message about my computer issue, and within 30 minutes or less I received a call back from Dean. She chatted with me for about 20 min or more regarding the issues, and was super thorough questioning specific issues to narrow down the problem. Her fee was slightly more than I could afford (she's reasonably priced for her own self-employed business, I'm just unfortunately tight with my money at this time). She wasn't pushy about anything. Simply, she said, "no problem, check with your regular repair guys, and if you need me, I'm happy to help." Thanks for your great customer service, Dean! read more

Dean answered my request to upgrade my home Wifi network promptly. She got rid of my Google Wifi mesh system, which she informed me was a duo band system, and replaced it with a Netgear Orbi system, which apparently is a tri band mesh. My download speed went from 0 upstairs in my bathroom (where internet is mostly used) to over 50 mbps. I have a degree in IT from NYU and even I was confused by the different systems offered. Why, for example, doesn't Google offer the best system? What's the difference between a wifi mesh system and a wifi extender? Should I use the ethernet in my home hardwire vs. a mesh system? Etc. These are questions that you can't simply Google (ironically). Dean was responsive and very knowledgeable. I recommend her highly. read more

Dean and I have been together for a few years now. She just helped me switch my internet over from AT&T to Comcast. As always, she was quick, efficient, and charged me a very fair price. She's also fun to hang-out with. I'm not exactly a Luddite. But, whenever I have a technological problem that confounds me, my first thought is always to "Call Dean". read more

When under a warranty, Dell tried to recover some files I had accidentally erased and in so doing, permanently erased practically all my files and could not undo their mistake. Dean was able to recover the most important ones, which DELL was unable to do. Since then Dean has fixed several other problems. She is patient and knowledgeable! read more

Dean came out and helped me navigate a rather unexpected computer problem when my usual support folks were unavailable due to COVID-related overwhelm. Dean was personable, calm, and way smart about just what needed to be done. Highly recommend! read more

We had a great experience working with Dean to resolve some network/wifi issues we were having at our home. Dean is very knowledgeable, straightforward, and very reasonable with their fees - especially since Dean did the leg work to get the needed equipment and then walked us through the install and set-up. Highly recommend Dean for whatever computer / internet issues you wish to resolve! read more

Called on a Sunday afternoon for advice & possible tech support with my PC laptop. Dean answered & she was tremendously helpful. She is direct, straight to the point & honest. She helped get my computer up & running. I will definitely go back to her for tech support & computer repair if necessary. read more

Dean is simply the best. I met her 15 years ago when I was an independent contractor, struggling to build a client base. I have now retired & moved to the Marin Co. and I still count on Dean for all my technical support. She's a joy to work with: a clear communicator & a gem of a human being. read more

Tech support without the attitude! Dean is really a pro at what she does, and is able to help you understand what's going wrong with your ailing computer. As an independent, she can take the time and attention that's needed to really analyze and solve the problem, rather than just putting a band-aid on it that's going to bite you again in a few weeks or months. And she has no need to "upsell" you to any product--just focus on what's right for your needs. Don't get tired of dealing with robotic phone tech support reading to you from a script. Call Dean first. You'll be glad you did. read more

I am grateful to have been referred to Dean Bradley. Dean was quick to respond and accommodate my request. Thanks to Dean, my laptop is back up and running better than ever. Dean is knowledgeable and makes helpful suggestions for improvements. Dean is also thoughtful and patiently listened to all my preferences to help customize my computer needs. read more

If you are in need of tech support I highly recommend Dean Bradley Computer Consulting Services 510 517-1154. Dean is knowledgeable and highly skilled. She is expert at diagnosing and resolving computer issues. And she was able to explain our problems in plain non tech English. John & Barbara Davids read more

Dean helped me when my Mac crashed and needed an updated hard drive. She was able to transfer all my old files and install a new hard drive. She was friendly, had a great turn around time, and carefully explained everything to me. Highly recommend! read more

I was struggling to fix my computer issues for awhile and finally had to call someone for in-home help. Dean was able to come the next day and got right to work analyzing and then fixing all my computer issues. She did a great job and now my computer runs so much better. She deleted what was necessary, downloaded what was needed and did a great tuneup. She was empathetic and professional and I would recommend her highly. read more

Our 10+ year home desktop died and Dean helped us to get up and running again! I found Dean on Yelp, and when I called her she was able to come to our home on the same day and diagnose the issues as well as help us our with chronically problematic wifi in our home as well. Dean is an excellent listener and communicator. She let me know what was probable/possible with a new desktop hard drive and I also really appreciated that she saved us money by recommending a good source for refurbished equipment, and suggesting that I order routers, cords etc directly. She took time to thoroughly examine the specific home needs that I had and was able to save and transfer old documents and photos that were important to me to a new desktop that will hopefully be able to serve us well with more memory. I wholeheartedly recommend Dean to anyone for home computer needs and I would definitely use her again. Thank you so much, Dean! read more

When my email stopped working and sent me an unintelligible message, I didn't freak out. I called Dean. She came over, tracked down the problem and went right to work. In no time at all she had fixed the error and it hasn't reared its ugly head since then. What a relief! Over the years since I first called her I found Dean to be knowledgeable and efficient. Because she is a woman (like me), I feel safe having her in my home. I recommend her without reservations. If you need help with PC problems, give her a call. You won't regret it! read more

Dean improved the performance of our elderly (7 years!) home network. We were misinformed by Comcast that we would need to replace major parts of the system. She did some simple tests and identified the sources of our weak signals. She bought and installed the minimum amount of equipment and restored the system to strong performance. She was easy to work with, explained everything clearly and patiently. It was a pleasure to work with her and we are very grateful for the service. We highly recommend her for residential work. read more

Dean was responsive and addressed all our computer and IT needs in an orderly fashion. She's very thorough and methodic and we couldn't have asked for anything more. She also took great Covid precautions. We had some issues after she left and she made time to come back to fix a few other things even though it was late in the day. Thanks Dean! read more

I was in serious trouble. I was sure my computer was having an affair. Turns out, it was worse than I thought. 'Puter had been seriously sleeping around and picked up about 75 bad viruses on the way. I called Dean. She knew what to do. She took my bad girl home with her. I dunno what happened there, but since she's been home again, it's a totally different story. Smooth, easy, no arguments, no balking. Like brand new. Maybe better. If you've got your suspicions, don't mess around with any P.I. Call Dean Bradley instead, and your sweetie will be sweet once more. read more

I've always had a computer-tech friend I could drop a broken computer off at, so when I found myself with an unresponsive computer and none of those friends available, I had to dive into Yelp. I have to admit that I was nervous handing my computer and hard drive off to someone who just drove up to my house. Storefronts are permanent, and give you the sense that you can find the person when you want your things back. However, Dean not only proved trustworthy but also supremely helpful and flexible about her time and prices. She tried several solutions and gave me an understandable answer about what was up with my computer, then worked around my schedule to return my things to me at my home. All of this for less than it would cost to even have a professional company take a look (let alone save your files and deliver your things to your door). Dean even asked how the job interview I had mentioned offhand went. Service, skill, and friendliness - I definitely recommend Dean for any computer repair needs you have! read more

Our computer crashed and we pretty much lost everything. The only thing I really cared about were my precious pictures. Not only was Dean extremely helpful in fixing my computer, she also did it in a timely manner. She basically gave me a brand new computer back as well as restored all the documents I was afraid I lost. I will definitely go back to her if I have anymore issues with my computer...Thanks again! read more

Dean is really knowledgeable about replacing hard drives that have gone bad. She has the right software for analyzing disk issues and then coming up with a proper solution. In my case it was necessary to replace the existing drive as it had bad sectors causing the PC to crash after running a few minutes. For her technical expertise, Dean gets a FIVE stars. But... She lacks people skills. And she's not well organized. When she arrived at my house the first thing she asked is what critical files/data are most important to me...to ensure we get a copy before removing the broken disk. I told her and even had a conversation with her about the critical data files she needed to save. When it came time to back up my data files she didn't have a thumb drive to back them up to. So I had to provide my own. But when it came time to go after the critical files, they were not there. She had not copied them to the thumb drive. She claimed I told her not to copy the critical files. But that's not what I said. I told her I did not need any of my other data files backed up because I have a backup disk with them on it. I did not tell her to not copy my critical files onto the thumb drive. Fortunately she did copy them to her lap top when she got home with the removed hard disk. So when I called her about not have the critical files she told me in essence, "See I told you so, you should have backed them up." You don't tell your client "See I told so." Then she told me to put my thumb drive in an envelope and drop it into her mail box and she'd put the critical files on the thumb. I dropped the thumb into her mail box and left. Later she told me she couldn't find it in her mail box. Then she accused me of putting it into the wrong box. I assured her I put it into the address she gave me. But she didn't get the thumb. So I had to buy a new one. This time I met her in front of her house. But before she came out, I checked her mail box. And there it was...my envelope with the thumb drive in her mail box where I put it. She hadn't checked the whole mailbox and the envelope was in the upper part of the box, not the lower where she checked. Instead of "Oh I'm sorry to have put you to all this trouble of having to come down here twice," I got "I never look into the upper part of the box." Like I'm supposed to know that? Throughout our interaction, Dean was condescending. She would often discount anything I had to say. I noticed MBM M.'s review (a one star) also found Dean condescending. It's too bad because she really is very sharp technologically. But I'll not use her again because she is terrible with people skills. read more

Very pleased with Dean's work on my 7 year old laptop-- was able to clear out unknown and unwanted downloads and apps, and add RAM to get it up to acceptable running speeds. Definitely recommend Dean! read more

Dean is amazing! As a tech-challenged woman, there is something very comforting going to a very tech-savvy woman who is personable, kind, generous. Dean responded to my call immediately and went out of her way to accommodate me in terms of when to meet to drop off and pick up my devices. She advised me perfectly on what I needed and assured me with her expertise without making me feel like the tech-challenged woman I am. She is careful about spending your money; her fee was lower (!) than I expected. Dean is a pleasure to "chat up" about all manner of topics--and even told me about and invited me to join her at the cool and truly Irish pub in Jack London Square, which I plan to do. You cannot go wrong with Dean! (Ask her how she got the name "Dean"). read more

I just called her about getting a new LED back light and a sticky keyboard and general slowness. We discussed very briefly and she recommended just getting a new computer-- what I've got is at least five years old. She didn't waste any of my time and didn't press me to help shop for or set the new one up-- (I have an IT guy to do that at my work). So we finished our conversation really quickly and I went on my way. She's rare, Someone else would have likely pushed me in a different direction to make a few bucks. So five stars for her. . . read more

My girlfriend awoke one morning to find that her computer would not boot. She's an independent contractor and really needs her machine to work. We tried all kinds of things, researching the particular clues on the internet, and were getting nowhere. We've gotten through other things like this on our own before, but this one stymied us. First, we took the thing to Best Buy's Geek Squad counter. After having it for a week, and paying $70, they could not tell us anything beyond, "It's either the motherboard or the processor", and that they could not fix it, but would sell us a new computer. O.K. We took it back and found a listing for Dean Bradley here on YELP. Through her, we did get a great deal on a used computer, which is working well, and got the data from the old hard-drive. My girlfriend feels that Dean went to great extremes to save the old machine, and came up with the best solution, given all that was involved. Highly recommended. read more

I contacted Dean recently for help with a computer security issue and a few related concerns. She was responsive and helpful, and provided valuable information in addition to directly addressing my concerns and seeking clarification when I wasn't yet certain what I needed. She addressed my security concerns, identified and improved performance issues, and provided insights that will aid me in future computer purchase decisions. I am pleased with Dean Bradley Computer Services, and relieved to know of a local, independent, and skilled computer tech. For me it is also a plus to work with a woman owned business. Thank you, Dean! read more

Dean is AMAZING! I am a professional photographer, and luckily, I'm busy! When I'm overbooked, and under multiple deadlines, I cannot afford to have my computer or network down. (I have HUGE files, and hundreds of them, to be edited and uploaded every day.) Dean Bradley to the rescue! She is knowledgeable, talented, has great experience, and she really listens to what's most important to me. She is also as responsive as possible, and she'll do everything she can to get me and my biz systems back up and running asap. Bonus: She's also based in Oakland *and* reasonably priced. I trust her as though she was my CTO, and I highly recommend her. read more

I woke up on Wednesday morning to find my computer turning on and off on it's own. It appeared possessed and I knew I was in serious trouble. All I could think about was the fact that the newest version of my dissertation was on it, the version that I had yet to back up. I called my little brother in a panic and he calmly directed me to Dean after seeing her on Yelp. Dean was amazing. She took my computer and worked extremely hard to get it back to me within a day. She even e-mailed me a copy of my dissertation after she got it off of my computer so that I would have immediate access to my file! Additionally, she took her time to explain the entire process to (computer illiterate) me and she was patient throughout all of our interactions. She charged me a fair rate and was available to me for questions after I got my computer back. All of her stars are well deserved. I feel extremely grateful to Dean and lucky to have done business with her. read more

Wow...what a great experience watching Dean Bradley trouble-shoot my internet connection problem. She arrived exactly on time and immediately went to work, determined the source of the difficulty, recommended various solutions and assisted in contacting the service providers. An aggravating internet connection situation that we had tried to correct for months, was solved in one hour at a reasonable rate. We love you Dean! read more

My Dell laptop was acting buggy and slow, and I found Dean on Yelp and gave her a call. She was very conscientious about getting in touch and thinking about what the problems were, and she fixed my computer in a day, including backing up all of my data. She seems to have a good eye for detail (she noticed tiny little details about my Dell that seemed a little curious, even though I bought it directly from Dell), and she anticipated what I might need and asked a lot of questions. Then once it was fixed, she walked me through the little changes she had made that would make my life easier. I was impressed with Dean, she did a great job, and her rates were very fair. Plus, she's very, very nice, and when I'm paying someone and relying on them, that matters a lot to me! read more

Don't go anywhere else when you need a computer fix or advice! This is my third time using Dean's services, and I've been meaning to write again recently. She has been invaluable to me in helping me prolong the inevitable purchase of new computers, getting things working again and even helped my ex locate a refurbed computer and get it all set up. Dean has been able to find and get out nasty viruses and assist with other major computer crashes. She is upfront, very fair, and I always come away from our interactions feeling as if I've definitely learned a good deal about preventing recurrences. Can't say enough how much I recommend her; only an independent consultant can offer such complete service and knowledge; she knows this stuff and will give it to you straight. read more

I just wanted to a more recent update to further comment on what a great resource Dean is. She has helped me eke out longer a longer iife for the huge custom system I'm reluctant to retire. She's always quick to respond and communicates regularly as she troubleshoots and problem-solves. I'm so glad I've found such a great tech support person! read more

Dean is excellent at solving all types of IT problems. She has helped me multiple times and always done a great job. I recommend her highly!

Dean is not only a professional whose deep knowledge -- well above and beyond other Bay Area computer repair operations -- shines through. She might also be the nicest computer expert you will meet. She responds quickly and doesn't delay. I wouldn't hesitate to get in touch with her for anything computer related. read more

My Windows Desktop computer died, but Dean got my files! My small business was at a standstill when my HP Windows desktop PC would not power on. I telephoned Dean and she helped me troubleshoot it over the phone. When that didn't work, I brought her the PC and she fenagled all the files out of the hard desk and onto a storage device for me. Super fast, super professional, and a nice and interesting person to boot. Thank you Dean, you saved the day. read more

Dean makes great metaphors! Her way of explaining vague computer concepts is through logical and simple metaphors. That helped me a lot to understand why I could have room on my hd but still need more memory. What's more, I could explain it to my housemate! Dean's prompt and easy-going.She's knowledgeable and thorough and patient. I'm really happy to know my search for a competent, reliable computer technician is over. I'll use her every time I need anything computer related. read more

I highly recommend Dean Bradley. She diagnosed and resolved an internet connection problem that had been going on for some time and with respect to which, my woefully amateur efforts were useless. I couldn't be happier, and I will definitely call on her for any computer-related problems I may have in the future. read more

Dean is straight forward, honest and sincere. She is highly skilled, most pleasant and intelligent. I used Deans Service several years ago and by golly she did it again. Fast, complete, honest and most reasonable fees! read more