Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

Called as I am switching from Verizon. Gavin was the most helpful. Within 10 minutes, I figured out…read morewhat I needed and what to buy. Having Gavin walk me through everything and telling me the best places to get my product made me feel safe in the hands of Gavin and T Mobile. That person definitely deserves a promotion.

Other than the wait time which was a lot, the service was excellent. Sean waited on me. He made…read moresure I got the best deal lowered. My price made sure my phones are ready to swap. I was doing a jump. We even called Customer Service. There were a few hiccups, but none of it was Sean's fault and he always kept it upbeat and consistent upbeat attitude my entire visit Ricky was cool also

They were a ton of help. Stopped in with a screen that wouldn't respond and they showed me how to…read moreforce restart my phone and fix it without ever having to check me in or charge me. I was braced for at least a $100 repair and a couple hour wait -- in and out in 5 minutes. I will definitely be going out of my way to use them in the future. Highly recommend. Oh and the artwork hanging up in their lobby is pretty cool too.

Absolutely amazing and quality service! I really needed my phone repaired and I was able to…read morereceive it in about an hour.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

This is a general review not about thisstore! They are full of crap if they say a human answers the…read morephone NOT and now I can't access phone with the password I set up in store and verification pin also does not work i set up already not user friendly!! Disappointed!!

Phone broke. Called CC and was told I had to call 866-230-6881. I did that but never received a…read morepin code to verify. Called 866 number again after also being told no device shown when I tried to file the claim. Finally got a person at 866 number but the connection was so bar that I hung up. Tomorrow I will make a special trip to CC to see if they can help me. Every month I pay my bill which includes a service protection plan. I am not sure it is worth it! Hopefully CC can help me get a claim started. If not, I will be looking for a new carrier.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

I had a great experience on a Sunday at this store when Ezra helped me check over a Samsung S10…read moreplus I was buying from a private party. Ezra is extremely knowledgeable and helped me set up my new phone and transfer the data . It's great when you know you're in good hands especially when you're not sure how to do it yourself. Go see Ezra.......The Wizard !!

Absolute scam of a store! Went in the other day to discus upgrading my phone when I was told that…read morethe upgrade would cost me $160 not ready to make that purchase I left and call Verizon corporate where I got my upgraded phone and an Apple Watch for $42. I was told while In store I had to pay $40 setup fee that couldn't be waived if you want to get scammed come here if you want to be treated well go to the signal bite location.

Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

Came in and got to work with Vanessa, she was helpful, nice and knowledgeable. Definitely recommend…read morerequesting her for any help needed!

I would give this place a zero. I was duped by these people because they flat out lied about cost…read moreand charges until after the deal was done. I received my phones (didn't have them on hand) and found out from the 800 customer service line that what I thght I signed up for was not at all possible. The monthly fee would have been way more than was promised. I immediately cancelled and took forever to get return labels. Even when phones received it still took two callls to get them refunded. Here come hundreds of dollars of fees, for all sorts of things. Phones never used and can not show any use but got charged all sorts of "usage" fees. Their customer service area is a complete joke. Do not walk.. RUN away from AT&T, they have zero customer service people who aren't rude and ready to end the call the second they can't push you off onto someone else. They literally blame their system but have no problem sending bills or adding more charges.