Paul provided absolutely outstanding service!…read more We woke up to discover our refrigerator had stopped working and everything was beginning to defrost. I messaged the bargain busters before business hours and received a response within minutes. Within an hour, Paul had diagnosed the problem and helped us schedule a replacement as repair didn't really make sense in my case. He was knowledgeable, friendly, and kept us informed every step of the way. It's rare to find someone who acts this quickly while still providing such excellent customer service. I highly recommend Paul to anyone needing appliance service.

Paul was friendly, knowledgeable and very helpful. He was honest and a pleasure to work with. Would…read moredefinitely recommend.

Found $160 Queen size bamboo silk comforter for $8 still in the box…read more Brand new battleship game and beautiful 6 pack of hand towels for $8 each.

This place is a total joke and a scam have the stuff I bought didn't work.They sold us goldfish, a…read morebox of goldfish and a box of sunships the Sun ships of it were expired for over a year.The goldfish were spared since the end of last year.Everyone needs to be aware of this place because it's a scam i\nWill be calling the f d a and the better business bureau

Thank you to the District Manager who reached out and helped resolve this issue! Your guys from the…read moreother store who came to fix everything did an amazing job!

The refrigerator I bought was nice until the Ice maker quit working but don't worry you bought the…read moreextended service contract. Wrong. DO NOT get sucked into their warranty package. The outside company is horrible! Didn't show up first day , very rude service man the next time who I ended up sending away, you can't talk to anyone from the company directly. American Freight just gives you another number to an automated response that NEVER gives you an option to speak to anyone. The only options you have are to cancel appointment , change appt or confirm. That's it. American Freight rescheduled service but gave me a number to request a different service man. Guess what it's the same automated circle number. What happened to customer service. Save your money. Don't bother or buy from Home Depot who has excellent service help.

Everything was professionally delivered and install. I highly recommend. I used them for past 10…read moreyears for all my projects. Thank you

This is my second appliance from Spencer's in the last few months. They were on time, fast…read moreefficient and in a short time! My landlord has used them for many years. Very dependable.

Sales team and delivery guys were all great! Highly recommend Spencer's for excellent service.read more

The sales process was hassle free and not pushy. Madison answered questions and provided…read moreinformation as I needed it. She gave me space and time when I needed it as well. The installation process was a little stressful because our assigned installer experienced truck problems. Both the replacement installer and the office were in contact with me so I was kept informed. Once they arrived, the technicians were both friendly, provided detailed overview of the process, and provided great service.

Anthony came to our house to address a problem with our dishwasher. He called before coming to let…read moreus know when he would arrive. He was punctual, professional, friendly and respectful. Has been in the industry for years and it is clear that he really enjoys his job and working at B & B Appliances. Excellent service. Highly recommend Anthony.

I've shopped and purchased appliances at B&B appliances four times now. Once was a dryer that died…read morein a rental home, once for a dryer that my kid sent crayons through (I tried and tried, but just couldn't clean that dryer drum enough), another to replace kitchen and washer appliances in my own home, and kitchen appliances for a rental. I appreciate the selection between new, out of box new, pre-owned and reconditioned. I come in with a budget and an idea of what appliance needs I have and it's easy to find what fits within your constraints. I've never received an appliance that hasn't worked and their delivery has always been within the estimated windows. I've shopped around at other national, local and independent retailers and B&B has always had the best prices for the same or similar item at competing stores with delivery and takeaway of the old. I won't say that I shop at B&B exclusively because I always do my research and shop around, but I've yet to NOT to purchase from B&B after comparing four or five appliance retailers. Take that for what it is, a ringing endorsement for you to not waste time waiting for a deal on Black Friday, Memorial Day or Fourth of july and make your way to B&B for your next appliance purchase.

Technician was at my home for over two hours and was clueless of the problem. He had several…read morethoughts on the issue but continued to take the entire refrigerator apart. He finally left without fixing it, not to return Actually a minus 1 star

EDIT: I am changing this review from 1 to 3 stars. John reached out to me and sincerely…read moreapologized. He informed me the technician has been suspended and recognized how dangerous the situation was. He offered me a full refund. There is a lot to be said for a company who takes responsibility for their actions, so I appreciate that. The igniter went out on our oven and we called Steve's. Ash came out and replaced the igniter. A short time later, the oven would not heat again. We were still under warranty, so Ash came out again and said it was a faulty igniter and replaced it again. After that, the oven seemed to be working, but then the door would blow open we smelled gas. We called the gas company and he knew immediately it was a "misaligned igniter". We were informed it was extremely dangerous and the gas was turned off. We called Steve's once again and were told we would need to pay again as this was a "new" issue. It was like pulling teeth to get them to come out again so we had another company come out and they discovered the igniter was installed incorrectly-flipped around so the actual igniter piece was to far away from the burner to ignite properly. (Because it was incorrect, it only had one screw holding it on when there were holes for two screws, but in this incorrect position, the holes didn't line up. So the tech didn't recognize that something was wrong and only put one screw!) The gas would build up in the oven and then eventually reach the threshold to ignite and explode and blow the door open and release gas into the house!! It was beyond a novice mistake on the part of Steve's that could have been disastrous for my family. If I could give negative stars, I would.

Quick response, good teck, didnt ask for money up front..suggested origional parts, didnt want to…read moreput in after market parts..I agree.! Very pleased with service..ill do business with these folks from now on.!

Your repair person was prompt, courteous, and polite. more importantly, he did a great job…read more Now, I'm just waiting for a promised invoice to be sent to my email address so I can keep track of my one year guarantee of the worl performed.

Requested a quote, described my problem, he pointed me in the right direction and now my…read morerefrigerator will be getting fixed a no cost to me. Thanks again for being one of the only honest businesses around.

Awesome repair company. Kurtis does an excellent job at a fair price. And he cares about what he…read moredoes.

Went to the Appliance Works website and filled out their scheduling request form on 07-14-25. I…read morereceived a text msg. from Lydia that same afternoon & scheduled on 07-16-25. Super easy. Super quick. Super efficient and effective communication. Let's face it. We're all busy. I don't necessarily have the luxury of stopping what I'm doing in the middle of the day or stepping away from my desk to make a call. It's much easier to respond via email or text and I suspect that's the case for most busy individuals these days. They called me ahead of time to let me know Chris was on his way to get my appliances fixed. Our Maytag washer was rockin' & rollin' even with the lightest of wash loads & our dryer has no power at all. After a quick diagnostic test, Chris has everything all figured out. It took him a couple of hours (including time he had to obtain parts) but he got our washer & dryer all fixed up! Repair cost was on par with just about any other repair network in the Valley with far better communication. Not fun paying this stuff out of pocket but still considerably less expensive than a new washer & dryer. I would not hesitate at all to recommend Appliance Works to my friends, family or fellow Yelp'ers!

They came out to look at my 48" builtin Frigidaire that quit cooling but you could still hear it…read morerunning. They said they needed to rebuild the whole closed system. I called another company for a 2nd opinion and he told me that the fridge is still under warranty for parts only. I would still pay the labor. These more expensive builtin units have better warranties than stand alone units. So I called customer service at frigidaire and they got someone out right away and ordered the parts. They explained that I will only be paying for labor to install the new parts, which will have their own warranty and I agreed. I saved about $3,000 NOT using Appliance Works. They've lost a property manager with several properties under management now.