Excellent knowledgeable, polite, fast and efficient service. Highly recommend! Showed me all steps of replacement needed and worn out parts before replacing. read more

Absolutely recommend!!!! You don't find businesses like this anymore. Edwin was FANTASTIC!!!! We've been having issues with our 20 year old Kitchen Aid built-in refrigerator for several months. The water dispenser and icemaker stopped working. My husband repairs everything in our home. He was an engineer. He's replaced parts, torn apart assemblies, poured through service sheets and the internet and has been unable to fix this issue. We were hesitant to call anyone, because we had a bad experience years ago, where another appliance repair group told us on the phone that it would be a $250 charge to come to our house to diagnose a problem on our washing machine, and then if they could fix it, the repair cost of parts and labor would probably be over $500, on top of that diagnosis fee. That was more than the washing machine originally cost. My husband got on the internet and figured out the issue and repaired it with a $20 part from Amazon in 30 minutes. My husband did not want to make a call for outside help, but I insisted. We needed professional assistance. After much research, we found Appliance Works, a family owned company that had fantastic reviews online. We called them to schedule an appointment to come out and diagnose the problem. The diagnosis service call was to cost $95, and it would be applied towards any repair costs. After our other experience, this sounded like a dream. The day of the appointment, the technician, Edwin, was right on time. He was sharp, knowledgeable, and professional. To make a long story short, he spent almost three hours working on our problem. He even got Brett, the owner, on the phone when he couldn't figure out the issue after 2 hours, and Brett was right there to support him in thinking through the possible issues. When is the last time you encountered a company whose owner gave that kind of support to his field personnel? We thought they were going to tell us that we owed more, but at the end, the bill was only $95. They gave us a quote for repairs and applied the $95 against that quote. We now have a working refrigerator again. This is an awesome company and they hire incredible people. The owner supports his people in a way that you just don't encounter in most businesses today. We can't say enough about them. Don't look any further; just call them if you need help with an appliance. read more

So... After scheduling another repair company to come out and got ripped off by Pro Tech I found Appliance Works , called them on Friday they could've came out next day to fix my Dryer but I wasn't available Saturday so they scheduled me for Monday and the Technician showed up on time with a 15 minute text notification he was on his way , arrived and figured out the issue immediately I wasn't expecting it to be fixed same day as usually they need to order parts and that takes at minimum 24 hours but not these guys, he jump right in fixed the issue back in business then I asked him if by chance they also work on gas stoves he asked what was going on I explained and showed him he says ," I have that part in my vehicle and can work a price " I was pleasantly surprised he had the part .. then also fixed my gas stove !! Less than an hour and a half I had both appliances fixed !! These folks are top notch!! Would absolutely use them again if needed !! Chris was the tech and was great ! Thanks Appliance works !! read more

Went to the Appliance Works website and filled out their scheduling request form on 07-14-25. I received a text msg. from Lydia that same afternoon & scheduled on 07-16-25. Super easy. Super quick. Super efficient and effective communication. Let's face it. We're all busy. I don't necessarily have the luxury of stopping what I'm doing in the middle of the day or stepping away from my desk to make a call. It's much easier to respond via email or text and I suspect that's the case for most busy individuals these days. They called me ahead of time to let me know Chris was on his way to get my appliances fixed. Our Maytag washer was rockin' & rollin' even with the lightest of wash loads & our dryer has no power at all. After a quick diagnostic test, Chris has everything all figured out. It took him a couple of hours (including time he had to obtain parts) but he got our washer & dryer all fixed up! Repair cost was on par with just about any other repair network in the Valley with far better communication. Not fun paying this stuff out of pocket but still considerably less expensive than a new washer & dryer. I would not hesitate at all to recommend Appliance Works to my friends, family or fellow Yelp'ers! read more

Appliance Works - Appliances & Repair Near Me - Phoenix, Arizona

They came out to look at my 48" builtin Frigidaire that quit cooling but you could still hear it running. They said they needed to rebuild the whole closed system. I called another company for a 2nd opinion and he told me that the fridge is still under warranty for parts only. I would still pay the labor. These more expensive builtin units have better warranties than stand alone units. So I called customer service at frigidaire and they got someone out right away and ordered the parts. They explained that I will only be paying for labor to install the new parts, which will have their own warranty and I agreed. I saved about $3,000 NOT using Appliance Works. They've lost a property manager with several properties under management now. read more

I highly recommend Jerret for his knowledge on repairs great guy very professional and courteous !

Good service, coordination, and results replacing LG washer display. Nice folks. I'm keeping them in my contacts.

I had what I thought was going to be an easy fix for my icemaker that was not producing ice. The tech listed below showed up on time, was cordial and proceeded to enter codes from a source on his iPad to try to get it to work. He spent about 20 minutes or so checking codes (or Youtube? for help). Then proceeds to tell me that nothing was working and I need a new icemaker. I declined because it would be cheaper to buy one from Amazon...and he agreed. The next morning..."a miracle??"...my icemaker is working perfectly. I'm so glad that I didn't buy an icemaker especially from this company. After further research, I found that by waiting 12-24 hours after the correct code was entered (defrosting), the problem could resolve itself. NOT the advice I received from the "expert" technician. That $95 service fee was unfortunately an expensive fix for me to end up having to figure it out on my own. Not sure if this was a training issue with the tech or ???. At any rate, I would NOT RECOMMEND this company. Technician: Chris 05/05/2026 : Refrigerator not producing ice due to bad ice maker est 362.67 read more

Christina came out to repair an ice maker and a range door handle. She was professional and went above and beyond for us. While she had the range door off she scrubbed the inner glass! You would be lucky to get her!!!' read more

Jorge came on time worked quickly solved problems with my fridge and dishwasher. Trustworthy 10/10

Jarret is Excellent, he explained what is wrong with my dryer and told me what would be needed to fix it. I highly recommend Jarret and Appliance Works, I would call Appliance Works and Jarret H if I need any future appliance repairs or service in the future . Thank you Jarret, Tom C read more

I've used Appliance Works in the past and appreciated their communication and efficiency. Unfortunately, today's experience was the opposite. I scheduled a repair for a severe refrigerator failure and was given a 9-12pm window. That window passed with no update. I had to call myself--twice--to reach someone, and only then was I told that a technician had an emergency and left the route. I completely understand that emergencies happen. What's unacceptable is the lack of communication and service recovery. My time is valuable, and a simple proactive phone call or text would have gone a long way. Instead, I was left waiting past the quoted window with no outreach, only to receive excuses when I finally got through. There are many appliance repair companies to choose from. Based on today's experience, I regret choosing Appliance Works again. read more

I'm very displeased with their service. I'm the one who calls and requests the repairs but yet they don't call me to let me know what the repair is and they go ahead and charge anything over the 350 limit. Three times have they not called me with the repair to allow me to try to talk to the owner to get the repair done. So by ignoring me the guy who's calling you for the service I've decided to no longer use your services I think it's very unprofessional and I think it I think that you should probably deal with the person who's calling you read more

Excellent! Straight up info on repair or better to replace! Great techs; we have used for GE washer-dryer & Samsung frig.

Riley, from Appliance Works - Cave Creek stopped out to diagnose our cooktop. From scheduling an appointment to final resolution Appliance Works was very quick and responsive. Our technician, Riley, was very quick in identifying the problem and provided a reasonable repair estimate, including a 1-year warranty on the part and work. Within 1 business day Appliance Works had the correct, original manufacturer's replacement part, and had the part installed. The Office Staff and Riley were very professional, courteous and knowledgeable. We are very appreciative at how quickly Appliance Works was able to address and resolve our problem. Based on this experience Appliance Works is now our go-to Appliance Repair service company. 5 Stars - thank you very much! read more

A pleasure to do business with Appliance Works. Duane R. our tech was fast, he called and came on the dot no waiting in between hours. He was kind, courteous, knowledgeable, and went above and beyond to make sure my washer and my fridge was fixed right. It was super nice to have one person for both appliances! I will definitely use this company if I need in the future! read more

Steve, our technician, was professional, knowledgeable, and transparent-provided his initial diagnosis and kept me updated on the project and the specifics. He resolved the issue quickly and efficiently. Scheduling was a breeze. This is a very impressive company. read more

Arrived on time and called prior to let me know he was close. Excellent service and identified my fan issue on my LG refrigerator's freezer. So hard to find technicians who aren't about the quick sale but actually try and solve the problem. I have used appliance works before for a dryer issue and they did a great job with that as well. read more

Daniel at Appliance Works was outstanding. Our front-loading washer had a valve issue that kept the water running, and he was able to come out the same day, diagnose it quickly, and replace the valve efficiently. He was professional, clear about what needed to be done, and had everything handled without any hassle. Best of all--the price was fantastic, especially for same-day service. Highly recommend Daniel and Appliance Works if you want fast, honest, high-quality appliance repair. read more

They showed up on time and take care of the problems with the reasonable price as the promised schedule. They are also very closed to me and easy to schedule an appointment read more

Our LG washer appeared to be leaking. Matthew came out right on time and quickly figured out the issue was soap buildup. The excess soap forms a lot of bubbles that are eventually pushed up and out the overflow hole in the top of the drum area and fall to the floor. The bubbles eventually form a puddle. Matthew pointed out the LG has a "Tub Clean" feature that we have never used and will now start using monthly. He suggested putting a cup of white vinegar directly in the tub before running Tub Clean. Before he left, Matthew made sure our LG wasn't "leaking" anymore. We were happy no parts had to be replaced and were only charged the routine amount for the service call. We got quite an education and didn't pay too much for it. Never hesitate to call Appliance Works! read more

Scheduling went well and I was excited to work with them after they helped me out the first time. Reached out because my fridge/freezer wasn't cooling and was told the issue was for a faulty control board that is no longer available and was advised to get a new unit and paid their fees. Shortly after, I found the part needed after an Amazon search for $30 and hired a local contractor to complete the work for less than the 'service call' and everything's working fine now. Thank you for the info at least! read more

My dryer started screaching very loudly about a week ago. I called and they were able to get a repair technician named Chris out within 2 days! Chris was very personable and knowledgable and had it fixed within an hour. This is our 3rd time using Appliance Works and we've had great service every time!!! We will definitely keep using them!! read more

They are all around amazing. Have used them in the past and will continue to use them when needed

UPDATE: I received a call from Appliance Work making everything right. They apologized for the fact that the wrong diagnosis was made and will hopefully not have that happen again. I can't give them 5 stars, but they seem like a responsible company so I'm giving them 4 stars for reaching out 24 hours after I had contacted them, and making things right. Yesterday: I am SO disappointed! Ricky seemed great when he came to diagnose the problem with my built-in oven. He pulled the oven out about a foot and tested a board and said that the board was the problem. Great, then not great, the board was on backorder. No problem, my husband is handy so he found the board on EBay and replaced it two days later. Didn't fix it. So he pulled the oven all the way out and discovered that one of the 110 wires was not live. Something Ricky would have found if he'd pulled the oven out like maybe he should have done! So hubby looks in the junction box and one of the 110 wires has melted! Hence no power to the oven! Called an electrician, then the Electrolux folks, who came by and fixed it! Since the board hadn't fixed the oven we had already ordered a new oven! We're hoping we can cancel that order and not pay for shipping or a restocking fee. Only time will tell on that. So my review went from 5 stars to 1 star. I'm so disappointed cos Ricky was great when he was here and I really liked him. But he misdiagnosed the problem with my oven and I'm out his call-out fee, plus maybe more on the new oven we no longer need. read more

Thank you Cristina @ Appliance Works, for an Excellent experience in appliance repair! Daisy & I trusted your expertise, we're very satisfied and would not hesitate to use your services again. read more

Appliance Works - Appliances & Repair Near Me - Phoenix, Arizona

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nick, our tech, nick, was courteous, responded to all concerns and diagnosed our problem quickly. modern appliances 'ain't what they used to be' and a 3000$ refrigerator can fail earlier than should be expected or compared to older and more reliable tech. the price quoted and charged was within a reasonable range after checking with the LG support services and our problem was solved in a short time frame... i am a satisfied picky customer. thanks nick... read more

Appliance Works is doing business the right way. Cristina called me on her way as they stated and figured out the issue with our dryer within 10-15 minutes of getting here. She explained what the issue was and provided two options on how to remedy it. We will not hesitate to contact Appliance Works for their services again when needed. Thanks Cristina and Appliance Works! read more

Great reliable service! Edwin was super professional and after a second visit was able to confidently figure out my washing machine issue and find a solution for me! I have called Appliance Works many times and they never disappoint! read more

Our Samsung fridge decided to pretend that 58 degrees was actually 37 degrees (apparently a common issue with Samsung fridges), so I went to Yelp for some help and came up with Appliance Works. I'm going to have to agree with the 5 star reviews. My phone call was answered promptly, and within a few days Jorge came on out to take a look. Jorge was super helpful, showing me the back of my fridge where the fan had decided to ice over and also explaining a secondary issue (our freezer makes ice but our fridge does not) and why repairing it would likely be a waste of money. He was honest, straight-forward, and discussed a variety of options before we settled on fixing the sensor in the back of the fridge. We discussed prices and Jorge ordered some parts and did a temporary fix to get our fridge to run for another week or two while the parts came in. Turns out we also had some crappy tubes in the back of the fridge, because one of them decided to explode and spray water everywhere while we were waiting for the frozen fans to thaw. We woke up to a flood, but Jorge came by and saved the day - and fixed another potential future leak that he found under our sink at no cost. 100% will use Appliance Works again for the next time anything else goes wrong in our place. read more

Requested urgent help with my Amana dryer: Ricky is now our service man for every appliance in our home, based on the excellent service and response in December 2024 (over the holidays). What a perfect experience this was!! Riley was our former salesperson who has now moved geographically to another location, and Ricky -- just as perfect and professional -- will take his place for all of our appliance needs. I'm a consumer advocate and very picky -- so I'm pleased that I've found the PERFECT company to help me when things break down, especially on the holidays when Ricky responded so promptly. Kudos, too, to Lydia the dispatcher who was instrumental in passing my messages along. Thanks again! -- Ron and Kay read more

My dryer completely stopped working. Javon was courteous and friendly and took the time to understand the issue. He was then able to quickly and efficiently resolve it! Highly recommend! read more

This team is superb. I was having trouble with my Bosch dryer. It was difficult to find the cause of the problem, however Jorge and the team did not give up. The price was more than reasonable and my dryer is as good as new! Thank you!! read more

These folks have true old fashioned integrity and competence. They advised what was best for MY pocketbook, not theirs! Instead of urging me to spend $1700 on repairing my Kenmore fridge's compressor, (my fridge was made by LG, which I didn't know!) they advised me to replace my fridge with a Whirlpool or a GE to avoid a repeat of this issue. I did some research & learned of class action lawsuits against LG for making compressor coils which don't last even to their 5 year warranty. By the way, Appliance Works does ongoing continuing education with their service personnel! Focusing on what's best for your customer is a great way to build trust & loyalty! Thank you Appliance Works for treating me like a family member! And Matthew was awesome, by the way! read more

We have used Appliance Works several times in the past and this time was just the same: excellent, honest service! Javon was amazing in his assessment skills and we appreciate it! We definitely will call this company again for any appliance repair needs. read more

Please see previous review below before reading this one. I definitely had a few mishaps! They came out to repair my washer and the worse case senior ended happening but let me tell you what they did to resolve the issue. They sent a supervisor or owner idk.. they sent Brett out to have a look he told me he'd have to take my washer back to the warehouse for a week but that he could bring me a loaner in the meantime, as we were headed into the labor day weekend so it would be a while i got it back and he did. When he returned my washer he told me they had to change out the transmission and reprogram the washer. Well he brought it back set it up and left. He'd tested the machine out at the warehouse so no need for him to stay for the first wash cycle anyways something happen and the lock switch was acting up wouldnt allow me to drain my machine. Called Brett he came out the next day and fixed it something about a glitched when the machine was reprogrammed. He got that adjusted at it has run perfect ever since. Now one would think I'd never use this company agian but ONE WOULD BE DEAD WRONG their commitment to customer care, quality work and Bretts unwavering commitment to resolve ALL the issues guaranteed that im a customer for life! I appreciate you! Thanks again! read more

I called to make an appointment. I let the lady know that my husband was disabled and could not hear the phone, but would be there for the appointment. She said unfortunately if he couldn't answer the phone to confirm the Techs were coming, they couldn't help us. So what she is saying is that this company is not willing to help disabled people. Though I reiterated that he would be there and not miss the appointment scheduled, she still wouldn't make accommodations for disabilities. This company clearly does not care about the disabled or willingness to help, I would never recommend them. read more

We needed our 10 year old Bosch dishwasher inspected to determine why the detergent pod didn't fully dissolve. Technician Steve arrived right on time (even a little early). Checked a number of possible causes and ultimately determined it must have been a large pot or pan blocking one of the washer arms. Saved us the cost of having to pay for any repair -- or even the cost of a new unit. Would definitely recommend them. read more

I was referred to this company from a trusted appliance repair guy. He said he doesn't work on my LG washer but recommended I call Appliance Works. They answered the phone. Step one! They answered the phone!!! I spoke with a very nice lady named Penny. She listened to the whole story and said she would have Daniel come to my place the next day and he would contact me when he was on his way. Which he did!!! So far the communication was so great... they would have to be terrible to make me unhappy. Daniel came to my place. Saw the washer. Said he anticipated the problem from what I told Penny and brought the needed part. A few minutes later it was fixed. I don't care what they charged it was a value to be that honest and quick to help. Their price was very reasonable and worth every penny!! I can't recommend them enough. Everyone was helpful, professional and kind. I hope to not need them again but if I do, I won't hesitate to call on them. I'm sure that you will have a good experience too read more

After my negative review about a trip charge to be applied to labor done (but nothing was done in the 5' of their man in my house), I YELPED and the owner called me and refunded the ridiculous charge. So I'm going positive now due to his responsible action. BTW, the laborer traveled about 1.5 miles to look at my fridge, which I had already cleaned, etc. He did not recommend anything, although he could have invented a problem. read more