My rating is based on a telephone conversation with a gentleman at Elite named Steve. It isn't based on a service experience--and that's a good thing. I called about an LG refrigerator I wish I had never bought, but that horse is out of the barn. I thought the cooling section was not running cool enough (the freezing section is (barely) okay). After explaining my observations, Steve explained some things about temperature variation in refrigerators and indicated it was probably doing the best it could. No repair would improve performance. He said he could come and look at it, but that would cost me a $90 service call and probably yield nothing. We discussed the situation a bit more and I decided to take his phone advice, rearrange the food in that section, and see what happens. I also told him that if ANY appliance in this house needed attention, he is the first person I will call. He has earned my loyalty and he has never put a hand on anything here! Directly, at least. I am gratified and impressed with this kind of honesty. I'll be in touch, Steve. read more

We had two issues , a clogged soap dispenser in our washing machine and the LG frig wasn't making ice in the lower freezer. The tech spent about 5 minutes cleaning out the soap tray and hose. Then quoted us $700 to fix the frig. No thank you I got it fixed at another repair service for $425 parts and installation He charged us$270 for cleaning out the soap tray What a rip I am in a wheelchair , retired and we live on a fixed income. if I was able to I would have fixed it myself that's a price difference of $350 , that's a lot of money to us I would not recommend them as their prices are way out of line The other appliance company said that that soap dispenser service call with them would have cost $150. Elite was read more

The agitator on my 5-year old washing machine decided to stop working. Michael from Elite was out at the time promised, diagnosed the issue, and weirdly enough, while he was here and looked at it, it started working again. I opted to have the part replaced anyway. The part came in as promised, Michael arrived promptly on time again, and the whole thing was fixed in less than 15 minutes. I've already run two loads to the washer and it's working and sounds like new. Highly recommend this company ! read more

This is our 3rd or 4th time calling Elite Appliance Repair. This time Michael came out to fix our washer. As usual he was friendly, helpful and efficient. The first time he came out he was able to quickly diagnose the problem and give us a solid quote. The $95 service fee would be applied to the repair cost if we chose to move forward. After shopping around for a new washer, we quickly realized that it was far more cost effective to fix it. Mike came back out and did a great job fixing it. He helped us understand what caused the break and advised us on how to avoid it in the future. He even made a few additional repairs for free that makes our washer less likely to break in the same way moving forward. Always a pleasure to work with these guys. I bookmarked their Yelp page years again to save time. Thanks Mike! read more

They sent us a man who assessed the situation and suggested we just continue using the washing machine until it stopped. We had a top loader and the gears had gone bad. Like so many other products, the whirlpool would have been more expensive to repair...good honest information. read more

They are fast and efficient. I have used them for several different appliances. I will continue to use them when needed.

Dishonest rip off. I paid $200 service charge for them to come fix a stove. Told me it would be applied to any repairs. It took weeks, but once they showed up, late btw, it took him 5 min and he told me the repair would be $600. He said the parts were $200. However they were actually $40. And I didn't actually need a full parts replacement, just needed to be fixed. He might have known that if he actually looked at it, instead of pretending to look at it and charge me $200 for nothing. They also left my stove pulled out and didn't respond to my request to have them come back out and push it in. It was too heavy for me to do alone -aka- I assume they didn't care. read more

I paid a fee of something like $85 to have the tech come out and give me his opinion regarding my failing refrigerator. After he left our house, I called and explained to the person on the phone that I was questioning his opinion and wondered if he would call me back to discuss. He never called me...I just don't think that's very professional. read more

Knowledgeable, great customer service, informed me about dishwasher issue. Plan to use them for any appliance issues in the future.

Elite Appliance Repair is the absolute best. Michael quickly identified the parts that needed to be replaced to repair our refrigerator. The costs were reasonable and the service was amazing. Michael was professional, smart and honest. Elite Appliance Repair is the only place I will ever call for help. read more

Came to check on an only three year old Whirlpool dishwasher which had stopped working. After listening to noise inside the door, but not looking inside actually, he told me it would cost almost as much as a new dishwasher to fix. I paid the $95 service fee, then had to buy a new dishwasher from Spencer's. read more

Very good service! Arrived on time they are honest and do quality work. We will be using them again.

Second time we have called on Elite. Both times have been superior service by their techs. Very knowledgeable and very easy to communicate and coordinate with. Very happy. They are our go to service provider without question. read more

We had a GE Profile fridge go down on us suddenly. I contacted Elite via Yelp, got an appointment same day, and Michael diagnosed and offered a repair. Less than 12 hours start to finish. And the visit fee was folded into the repair cost, so it was excellent value for us. Can't beat that level of service! read more

Quick response, but we didn't get to use their service. Our refrigerator stopped cooling and Elite suggested me to call the refrigerator manufacturer because it's probably still under warranty. Will definitely call them first next time I have any appliance troubles. read more

Our office dishwasher was leaking, so I reached out to request a diagnostic visit. Robbie was prompt and professional. He explained what the issue was, and the follow up service visit was scheduled promptly. Unfortunately, the issue turned into a larger one and the cost to fix it was fairly large. The decision was made to purchase another dishwasher (not another GE that's for sure!). Robbie took the time to thoroughly explain what the initial issue was, and what it turned into in a way that was easy to understand. We did not have to pay the $75 diagnostic charge until we made the decision to replace the dishwasher. Should we have proceeded with the repair, that cost would have been waived. I consider that money well spent, considering the hourly cost of a repair person, and the cost of gas. I highly recommend Elite Appliance Repair - great customer service and prompt communication. read more

I have used Elite Appliance several times - reliable service to an array of appliances. They are often my first call.

Great honest service!! The tech was very familiar with our 25 year old Maytag washer and dryer.

These guys are AWESOME! Finally, a reliable company that performed. I called them to fix my dryer: * Easy to schedule with a lot of available times * Schedule was 8a - 12p * They texted me a link so I could see where my tech was on a map * He showed up at 8:40a * Clean cut, wearing an Elite company polo shirt * He quickly diagnosed the issue and agreed the parts and service to replace the blown motor was almost the same as a new dryer * I paid him the $75 service fee and he went on his way My tech was Michael, and he was extremely professional, competent and helpful. This is my new go to for issues like this. read more

Absolutely recommend and trust Elite Appliance Repair. I have been a customer for several years, always fast response time, always upfront about costs, always great communication. Steve has built a fantastic company. read more

I highly recommend Elite Appliances to everyone! An amazing experience every time, I will continue to return for all my appliance needs.

My dryer began making a horrible noise one day so I did some research and reached out to multiple companies via yelps quote option. Elite replied quickly and gave me their upfront pricing right away which I appreciated. They were able to work around my work schedule and Robby arrived promptly for my scheduled appointment. He was able to diagnose the problem within minutes and talked to me about repair versus rebuild. I opted to rebuild as it just made more sense. He got the parts ordered and was back in just a few days. Again showed up promptly and got right to work. He had me up and running again in under an hour and was friendly and professional. I'm not sure the discounts that were spoken over the phone were applied to my final bill but that's okay. I don't mind paying full price for a service that was so fast, friendly, and professional. Highly recommend these folks for your appliance repair needs. Everyone I interacted with was fantastic. read more

Fast, Effective and to the point! My washer didn't spin and drain on the largest load. Ugh!!!! I left a message on Yelp Message and I got an immediate response! The appointment was scheduled for a couple of days later. The repair guy was punctual, and within 90 seconds told me my washer was DOA. Call the Appliance Coroner. He said the cost of the repair would outweigh the purchase of a brand new washer and not to waste my time and money. 60 seconds later he collected the $75 service fee and was gone. A distant memory. I really appreciate this experience!! Time is such a precious thing, and this company was awesome!! No fluff or long winded conversation. It's not a 16 course meal, it's an appliance diagnosis. I would highly recommend this place for expertise and plain and quick honesty. Any appliance that goes belly up in the future, I'll be calling this company! read more

This is our second time using Elite Appliance Repair, and we are extremely satisfied with the quality of their service. Both their customer service and the work their technicians do are top-notch. The first time, they repaired our washing machine, which lasted another six years thanks to their expertise. This time, Steve S came out to fix our dishwasher, and not only did he repair it quickly, he gave us valuable tips to help prolong its life. We are very grateful for their help and will always recommend Elite because of our consistently excellent experiences with them. read more

Reached out to Elite Appliance Repair because my LG Fridge was not cooling. Within two hours Steven had called me and a Mikey was here to look at it. After 15 minutes he was able to tell me what the issue was and rather than having me make costly repairs or buy a totally new unit he recommended I check on the warranty of the part. The diagnosis fee was well worth the time and expense they saved me. I will be using them again in the future and giving their name to my friends and family. This family owned and operated business would get 10 stars if I could give it. Thank you Mikey and Steven for taking of care of us. read more

This company is heaven sent! My dryer suddenly stopped working on Dec. 1st. I went to run my usual cycle and the dryer suddenly shut off after about a minute and would not turn back on. Devastated, I frantically searched through trusty Yelp and found Elite Appliance Repair. Impressed by the hundreds of positive reviews, I called them to have them come out ASAP. The next available they could have someone out was that following week and it brought a little bit of sadness as I was hoping for someone to come by within a couple of days. But no matter, I readily agreed for a visit for Dec. 10th. Dec. 10th finally arrives and I get a call from Zach, who will become our tech for the next 2 visits after this, that he is on his way. He arrives at the beginning of the 4 hour window that was given to me and goes right to work on our stubborn dryer. We learn soon enough that the 2 control boards inside the dryer shorted out, causing the sudden stoppage on Dec. 1st. But Zach is unable to fix it same day as he did not have the parts on hand. Little did I know, I was going to be on a 6 week journey with this unfortunate situation (special thanks to my mom for letting me visit her home to use her machines during this time!). This visit was about 30 minutes long; Zach and company was able to help us get what we needed to submit for reimbursement from our home warranty company and we paid him the $75 trade fee for this visit. Unknown to me at the time, Zach placed the order for the replacement parts after leaving my home. I received their automated text saying they would need to follow up with me soon. Several days went by without contact and wondering when "soon" would be, I decided to call. During this call was when I found out that Zach was on top of his game with being proactive on ordering the parts but it will be 3 weeks before it gets delivered to them. Finally, I'm on my way to getting this silly dryer fixed! Next visit on Dec. 29th, Zach comes back and replaces the control boards. This visit was also fairly short - about 30 minutes. I can finally rest now that my dryer is up and running again..... or can I? After running a few loads in the coming days, the panel is showing error codes. I called back to explain and Zach is on his way back for a 3rd visit soon enough on Jan. 4th. He's now opening up the whole dryer, checking the vents, cleaning stuff out. He has definitely been super patient and above and beyond in getting me back as close to a perfectly working dryer as possible. I just hate how my dryer has become temperamental as of now but through no fault of anyone. Dryer works! That's all that matters to me. Thank you to all who read through my novel. I just wanted to express how AMAZING everyone was, from Zach and all whom I've spoken to over the phone. I cannot recommend this company enough! If your home warranty company does not use Elite Appliance Repairs as a vendor, look into getting reimbursed like I did. It will be well worth it having trustworthy, highly skilled, friendly people working to bring your appliances back to life. read more

Elite appliance repair is my go-to for all my appliance repair needs. They are great communicators and super honest. If an appliance isn't worth fixing they will tell you straight up! read more

We're repeat customers, I can't say enough good things about this business! They diagnosed and fixed our fridge in a matter of days, which includes the time it took to order the part we needed. Very professional. Will use again. read more

Great communication from the very start! Very friendly, respectful and did a great job cleaning up after. Will not hesitate to reach out the next time any of our appliances need some love. A great experience! read more

Hands down the best contracting service I've received to date and I have experienced over twenty contracting services as a landlord. They were responsive, communicative, pleasant, and very professional. They did a great job explaining the services I needed, and fixed my dishwasher accordingly. The value was within market value, which is quite inflated at the moment - as with everything else, so no shock there. read more

OMG these people are a blessing in disguise! Our freezer quit making ice and we were desperate for ICE! We called, they sent someone within a few days. Zach showed up, nice as can be. He was so professional and personable. He told use we needed a new ice maker (bummer) and it needed to be ordered. We got a call saying it was in, they scheduled Zach to come back and install within 2 days when were were available. Zach called and he could come earlier -- okay by us! He showed up 3 hours before scheduled time and he was so nice again. Finished the job with no issues - super quick! I will use this company again!! LOCALLY OWNED and great job!! Zach is our new go to guy!! Don't choose anyone else!!! read more

This company charges $75 to drive to your house and $37.50 for each additional diagnosis. If they visit two houses an hour, that's practically $200 for not fixing anything. At this point, they could give you a high quote and - depending on what you need repaired - you'd be forced to accept it or lose nearly $120. That's quite a scam. Can you imagine if every company did this and you were charged nearly $100 just to have them drive to your house? This would quickly add up and you could be losing hundreds of dollars without even having anything repaired. I'm not going to provide this unethical company with my business and recommend you do the same. *edit* Through multiple communications, owner seemed willing to offer assistance and help resolve our problems. Despite not working directly with this company, I'm increasing the rating to reflect legitimate concern for prospective clients and their dilemmas. read more

My washing machine had quit working and I was concerned about who to call for repair. I have been a regular yelp user so that was the first place I went. They had great reviews and they were 100% correct. Just as the reviews said I had called and left a message. With in a few hours someone called me back. They asked me questions, explained the service call, price and when they would come out. I received a confirmation text. The service person called on the way to my house. Repair was completed at the time of the call. Items were replaced and cleaned up. Went very smooth. What a relief! read more

Very responsive, very professional and fair price! So glad I found them online and hired them to fix my washing machine. Will definitely call them again for other repairs if necessary. read more

Experience overall wasn't great. I feel ripped off to pay 150 dollars for a tech to come out and tell me nothing can be repair and not really analyzing or looking at the appliances (3 appliances) thoroughly and told me it will cost the same amount to buy a new one instead of repairing it. They could have told me over the phone when I given them the info of what's wrong with it. In the end I kind of feel scammed for paying someone so much money in less than 5 minute of assessment of all 3 appliances. read more

I found these guys on Yelp because our Viking stove was having issues. Steve came out the next day, quickly identified the problem, ordered the parts and it was fixed within a week. Super experienced and works fast! read more

I am overwhelmingly impressed with Elite Appliance Repair. Steven explained all of my options, including purchasing a new cooktop. Since the cost to fix my gas cooktop would have been almost as much as purchasing a new one, I decided to go that route for safety and peace of mind reasons. Steven said he would send me a full refund for all of the work they did so far on the cooktop, since they were unable to repair it. Robbie also fixed my dryer. Instead of buying a new dryer because it was making a lot of noise, he replaced some parts, and now my dryer is so quet again! Thank you, Steven and Robbie. I highly recommend this company for their knowledge, experience, and most importantly, honesty. read more

Steve came out the day after I called and quickly figured out the issue with the freezer (part needed to defrost it needed to be replaced). Price was reasonable and he had the part in his truck and was able to repair it within an hour or so (defrosting and replacing part). Overall excellent experience! read more

Excellent service. Zach was personable and professional. Quality work and outstanding in all facets of the repair process. I highly recommend them for all your appliance services. We will use them going forward when we need repairs. You should too! read more

Working with Elite was tremendous and we would highly recommend! We had our ice maker in our fridge stop making ice so needed to get someone out. Steve and crew were very responsive and had great communication before, during and even after the job was completed. Price was fair and I love the fact it's a smaller local family company versus having a large chain store come out. Crossing fingers nothing else goes out, but we know where to go if something does happen. read more