I called to make an appointment. I let the lady know that my husband was disabled and could not hear the phone, but would be there for the appointment. She said unfortunately if he couldn't answer the phone to confirm the Techs were coming, they couldn't help us. So what she is saying is that this company is not willing to help disabled people. Though I reiterated that he would be there and not miss the appointment scheduled, she still wouldn't make accommodations for disabilities. This company clearly does not care about the disabled or willingness to help, I would never recommend them. read more

I have used appliance works a few times now. Edwin has come to the house and fixed my washer and dryer. If you want great customer service, ask for him if you can. The price is extremely reasonable and the fixes have quick. I would usually leave a service tech to his job, as I am one as well. But I can't help but carry on a great conversation with this guy. read more

Edwin at Appliance Works has been wonderful to work with! He worked on our subzero refrigerator and was very thorough and made sure he was giving us the best value with the best outcome. Edwin and administrative staff are very polite and helpful. I would definitely recommend them! read more

Called for Washer & dryer repair. Tech, Edwin arrived on time was friendly & knowledgeable. He explained what he was looking for & asked pertinent questions in order to identify what was causing the issues. I would definitely call Appliance Works again & would request Edwin, too! Mel Henry read more

I had been having problems with the bottom ice maker in my LG French door refrigerator. The service tech Riley was the best he figured out that the 8 year old ice maker was over filling the ice tray. He had to order the new tray came back a couple days later and installed the new tray and it works perfect. Riley is the best!! I will always call Appliance Works for all my repairs. Also want to say the ladies that answer the phones are super sweet. read more

I had my refrigerator diagnosed and fixed everything in my fridge was freezing. From my first call with the office they were welcoming, knowledgeable, asked appropriate questions, and set appointment up time. They confirmed day before. The technician, Riley was great, arrived on time, asked a few questions listened to me re history of the issue, and what I tried . then started his testing inspection found the issue he had to order the part but reassured me it would be in in about a week. Riley came back today, put the new part in, cleaned up afterwards. I will definitely use them again. great job, Appliance Works. read more

A really nice technician came to help us with a very complicated problem on our fridge. We appreciated how thoughtful the tech was and how much work was required to fix our fridge. The company was on time and didn't leave a mess which I appreciate so much. I would recommend d this company. read more

I was referred to this company from a trusted appliance repair guy. He said he doesn't work on my LG washer but recommended I call Appliance Works. They answered the phone. Step one! They answered the phone!!! I spoke with a very nice lady named Penny. She listened to the whole story and said she would have Daniel come to my place the next day and he would contact me when he was on his way. Which he did!!! So far the communication was so great... they would have to be terrible to make me unhappy. Daniel came to my place. Saw the washer. Said he anticipated the problem from what I told Penny and brought the needed part. A few minutes later it was fixed. I don't care what they charged it was a value to be that honest and quick to help. Their price was very reasonable and worth every penny!! I can't recommend them enough. Everyone was helpful, professional and kind. I hope to not need them again but if I do, I won't hesitate to call on them. I'm sure that you will have a good experience too read more

After my negative review about a trip charge to be applied to labor done (but nothing was done in the 5' of their man in my house), I YELPED and the owner called me and refunded the ridiculous charge. So I'm going positive now due to his responsible action. BTW, the laborer traveled about 1.5 miles to look at my fridge, which I had already cleaned, etc. He did not recommend anything, although he could have invented a problem. read more

Very compendent repairperson Completed when they said it would be done They had to order a part which takes a little longer Would definitely use them again read more

I called on Friday and Penny, the scheduler, booked an appointment for the following Monday. She offered to see if she could rearrange things to get someone out to us Saturday. About an hour later, she called to make the switch! Saturday, Riley came to look at our broken washing machine. Within 15 seconds he knew it was a major repair that would cost $800 to $900 and, in his opinion, would not be worth it for us. He gave us his recommendation for the best front-loading washer to buy. We appreciated both his honesty and his opinion on what to buy. He also told us that we have 30 days to change our mind and decide to repair it, and that the service fee we paid would go toward the cost of the repair. We'll definitely call Appliance Works if we have appliance trouble in the future. read more

As a realtor, competent vendors are very important to me and my business. Appliance Works sent Ricky to assess my refrigerator icemaker and my dishwasher. He quickly leveled my dishwasher and quoted the issue with my refrigerator icemaker. He was quick, thorough and replaced the part on my icemaker door dispenser on the second visit. The second visit was just days after the initial appointment. I highly recommend Appliance Works! Jan Green, HomeSmart read more

From start to finish I had a great experience. I had an LG fridge break and when they reached out to me, they wanted to make sure I attempted to go through a warranty before having them come out. We were not in warranty and we luckily got them to come out next day! Riley was our tech and he was great! He diagnosed the problem and offered us multiple solutions. I appreciated the constant communication throughout the day when he was on his way. Glad to have a trust advisor in the area! read more

It's so difficult to find a good reputable appliance repair company, but this is it, my new go-to. The dispatcher was friendly and helpful and communicative. Our refrigerator freezer was broken and Edwin serviced it. He accurately diagnosed the problem, and quickly and efficiently repaired it. He thoroughly explored potential causes of the the problem and effectively remedied it. It was a pleasure doing business with Appliance Works. read more

Great Service fixed the issue friendly intelligent I will use them again if needed priced right read more

Called appliance works to repair a Samsung dryer, they charged a $74. service charge which is normal. The technician came out 3 times, put in three different control boards, none of which fixed the problem. At end of the third trip here he said, he doesn't know what is wrong with the dryer and we should call Samsung. He said that the company would return the cost of the part but not the service charge. So paid someone to come out to my and tell me he can't fix it. Sounds like a scam to me! read more

Appliance Works - The way he left it - Appliances & Repair Near Me - Phoenix, Arizona

Highly recommend! Daniel from Appliance Works is excellent .... Timely, explains things clearly and fixed my fridge!!! I'm storing Daniel from Appliance Works in my contact list. I will be recommending them to my friends. read more

Cristina C. was awesome so friendly and personable. she was very knowledgeable. I would definitely recommend her and call her again with a future appliance issue. read more

Cristina came out to diagnose an issue with our refrigerator. She was on time, knowledgeable, friendly, and had the problem solved within minutes. We would 100% use Appliance Works again! read more

This was my first experience with Appliance Works and Reggie the service technician made my experience wonderful. He was very professional, knowledgeable and clear with his communication about what he knew and didn't know. I will definitely use them again and recommend them to others! Great customer service! Thank you Reggie! read more

FIXED!!! Was in a bind, and found you guys on Yelp. My tech was Chris D. and I couldn't have asked for a nicer guy. My frontloader washing machine door broke off and laundry was piling up with 6 people & 6 dogs! Chris came out and diagnosed the problem, gave me a quote and once I agreed he ordered the parts. Job done in 9 days due to waiting for the parts. Everything went off without a hitch and I was very impressed with the company and Chris N. Very nice, respectable and knowledgeable. Thank you for saving me from the MOUNDS of laundry!! read more

My dishwasher was having some issues ... aka: not turning on. The GE Profile kept reading "Leak detection". Looked inside and took out the water that had settled and cleaned a bit the immediate parts in the bottom of the tub, but still no go. Did a search and reached out to my neighborhood NextDoor site and Appliance Works' Cristina C came up several times. All the reviews were excellent so I gave them a call. The call was immediately picked up and even though this is a holiday week and late in the week I was able to schedule an appt within a few days. My appt was between 11 - 2. Cristina arrived at about 12:30, I think. She was very professional and personable and introduced herself with a warm and friendly smile. After effortlessly taking it apart, Cristina diagnosed the issue with the dishwasher and serviced it expertly. Thankfully, there was not a leak into the cabinet. She had the dishwasher up and running in about 45 minutes. I also have a 90 day warranty for the service rendered. The charge was just $125.00 which is so much better than the cost of a new dishwasher! Cristina services not only dishwashers, but refrigerators, washing machines, dryers and garbage disposals to name a few. I really liked her and she did a great job. Knowledgeable, professional, kind and personable, I would reach out again and highly recommend Appliance Works and Cristina for all your appliance needs. read more

Cristina was on time! Efficient! Diagnosed the problem with the washing machine! Had the correct part! All fixed! Price was OK! will use this service again, if the need arises! Thank You read more

Christina repaired our refrigerator. She is the most professional repair person I have ever encountered! Clear, concise explanation of what the problem was and how to fix it. Based on our refrigerator make and model, she knew what was wrong before the doors were completely opened! She gave us two prices, depending on parts that might be able to be reused. Of course, I expected the higher price like most repair companies would charge, but she was able to complete the repair at the lower cost quoted and saved us over $100. I will never use anyone else for appliance repair. I have a disposal making funny noises so I will be calling her shortly! Five plus stars! read more

I called yesterday, Riley showed up today took a look, he got the fan going again on my garage refrigerator, and we have a plan of action going For the next 24 hours. He was quick and informative and very friendly. read more

Christina was great! Only took about 45 minutes to remove the built-in microwave, replace the part, and get it all back together and running! Highly recommend! read more

Appliance Works has great staff and extremely friendly, professional! Christina is awesome! Thank you.

Thankfully, I read about this company in the Next Door App. I didn't need any repairs at the time, but, a few months later, I sure did ! Edwin was on time, experienced, friendly. He resolved our dishwasher "blues" and we are overjoyed ! read more

I don't know how they got the rating they have.. I'm dubious. Last Monday I called to schedule an appointment to repair a burner on my LG range. Never heard from them after that. Wednesday came - and I still had not received an email, text, phone call ... hell, smoke signals.. ANYTHING confirming that the appointment was on the books.. So, in order to confirm the appointment was still set, I called to check the status of the appointment. I was told, "oh, yeah. I see it. The technician should be calling you when they're on the way." During the 3 hour window, I received a call that he was on the way. He arrived.. I walked him through what was wrong and turned off the breaker to the oven.. He unscrewed the cooktop, I held the lid up while he looked at the burner, and then asked me to turn the breaker back on. I did and he used his volt meter to check readings on the connections. There was no voltage change when the burner was on/off. It was the board... I was hopeful to schedule the repair.. I asked when it could get done, and he said Saturday, because he's "so busy" .. ok.. great. I asked, "will I hear from you or get confirmation from the office?" He replied, "oh, ya.. they'll be in touch" I hand him the check and he heads out to his car.. I walk into the kitchen and see the screws on the floor.. He didn't even put the screws back. I ran outside, he saw me coming, and hopped out of his car, "did I leave something?", he asked. I responded, "you forgot to put the screws back in" He promptly hustled back in and apologized and left. Saturday came and went.. not a word from anyone. Now, Monday, I'm writing this. Before I called for a repair, I had already replaced the burner myself. I was careful and had taken photos before I started replacing it. He was able to see the before and after pictures and said it was perfect. So.. we were confident it was the board.. I was optimistic that it'd get replaced. Everyone I spoke with was pleasant.. but that didn't help get the job done. So, to conclude, I paid $65 to be told what I already knew, to be in the dark on the arrival time, to remind a technician to return the appliance to the same condition it was when he arrived (screwed in), and to get ghosted.. Good times. Can anyone recommend an ACTUAL repair company? read more

I have used the Appliance Works company for several years, and have had an excellent experience every time, they are accountable, efficient, and provide great service, the office staffs are lovely, they answer the phone, work with my schedule conveniently and keep loop communication. The engineering technician Edwin is an intelligent, honest, friendly young man. My 10-year-old Samsung refrigerator is making noise and not cooling, he easily fixes the problem and charges a very reasonable price. I can't thank you enough. Highly recommended. read more

I am happy to have found Appliance Works! Fast appointment, reliable work, very reasonable pricing, and comfortable with having them in my home. Great work on my refrigerator in identifying the issue, and brining the situation to resolution. Highly recommended. read more

I'm 80 yrs old and have been taken advantage of in the past, but I was delighted with the service I got from this company. Not only was the young man who came out to fix my dishwasher knowledgeable but gave me a discount for my inconvenience, when he can to come back (as he had to order the part). I would highly recommend this company. read more

They were sent by my home warranty company, I even requested the same technician that was at my home the first time because of the good job he did. This time I was not happy with the end result - and it was not because of the home warranty company but because of Appliance Works and their technician. The technician was called out because of a leak and he identified the problem - some plastic housing was cracked and was allowing water to continuously fill my washer. HE WAS NOT ASKED to replace the "rubber boot" for the door - because according to him the last time, the part was no longer available and since it was a pre-existing issue should have NEVER been reported to the home warranty company. I even told the technician - Javon - to leave it alone, it did not affect the function of the machine and had not been an issue for many years. He did the complete opposite - he put it on the report knowing that the part no longer exists which has delayed the repair to the actual part that is broken especially since Appliance Works did not order the part as promised. I have notified the home warranty company and they are looking into the issue from their side and I am still without a resolution on getting my machine fixed. This is absolute BS. read more

My whirlpool stovetop stopped working and I called Appliance Works. I had an appointment two days later. The Techician was extremely punctual and professional. He diagnosed the stovetop in about 20 minutes as a bad electronics board. He ordered one and was back at my house in a week to install the new one. This may seem like a while, but this was during Christmas! So I consider this very fast. He had the board installed and the stovetop working in under 30 minutes. The price was very reasonable and a quarter of the price to replace the whole stovetop. If I have another appliance stop working, Appliance Works will be my first call. This is a very reputable company and I would never hesitate to use them again. read more

They not only came out once on the same day called, but also a second time days later, without an additional service charge! The second time was a Friday and they didn't think they could get anyone out until Monday. Refrigerator temp was up to 48 and not coming down. Edwin must have been near by and they were able to have him stop by within an hour! He immediately figured out the problem was water dripping on to the fan, even tho water had been turned off. Not only fixed it but cleaned up the water mess! I can't even begin to thank them enough. Edwin is knowledgeable, friendly and fast!!! read more

I had a great experience with scheduling and Christina C. was beyond amazing when she came out to handle my repairs!! I feel like I should note this company doesn't just do the repairs then completely shock you with the bill (at least that's not how Christina handled it). She assessed what was going on and let me know what the cost would be so I could decide how I wanted to proceed. I'll definitely be calling them again if/when I have issues with any other appliances!! Thanks Christina!! read more

Appliance Works is my go-to appliance repair company. Everyone - from the schedulers to the repair persons are talented, kind, and professional. Put their number in your phone 602.800.7468 under Appliance Works and you will never need another service company! Edwin F. - thanks for your help getting the refrigerator running again! read more

I would't waste my time looking for someone better, to me they are the best. High level of expertise, fairly priced, courteous and terrific service representatives. read more

I bought a new home 3 years ago. The contractors put in a whirlpool stove , as i cooked a turkey in the oven the racks fell down and the juice ran over the over ,almost burning the house down . The service man came today , and sat there looking at the oven and said its the oven cavity not the racks and it CAN NOT BE FIXED. I was charged 100.00 for that. So i called whirlpool co and they want to send a man out in two weeks the look at it. I asked what will he do?? The lady on the phone said she dont know. Also i called the parts dept. For whirlpool and the man said its NOT THE RACKS, it the OVEN CAVITY and this stove falls under the lemon law. I hope that whirlpool will be onest with me. The contractor said a lot of people are having the same problem whirlpool stoves. read more

Honest. Jorge was great found the problem quickly and the price was great. We are using or existing washer instead of having to replace it.