First of all phone # is 602-883-2351 So I have a 20 year-old…read moredirect Dr. whirlpool basic washer that started to make the sound like it was got rocks in the bottom of the unit while cleaning I priced new units talk to a real estate friend of mine and got these people as a Referal the scheduling system is AI and it worked extremely well. Just be a human being and give it what it wants. Vladimir is the owner of the business. He was my Referal Steve was my technician. Steve had to go get a $60 plastic part the cost for them to come out is $125. My total bill was 185. It took a day and a half because of having to get parts I had a chance to clean all the parts so that when my machine was reassembled, it didn't have 12 years of dog and human grossness, it truly wasn't that bad but still. I will call these guys again and again less is more if you have older stuff it was built better than the new stuff that's on the market appliance wise again this was a washer. I would trust they would do fine with a high-quality oven range or dishwasher. Yep, I'll use them again. Cheers five stars.

Came out to clean my old dryer and get it running again. Great job. Came on time and was very…read morecourteous.

Service was fantastic. From the beginning to the end you are always reminded of your appointment,…read morewhere the technician is so you know when he'll be at your house. My technician was professional and knowledgeable. He resolved the issue with my oven. I would call upon Tri-City in the future if needed.

We had an issue with our microwave and Brian was amazing to work with! He diagnosed the issue and…read morerepaired the microwave and was fun to talk to plus he is a veteran who served in the Marines! Couldn't have asked for a better person to come into our house and fix our problem. We are fans!

Sultan came out to service my dryer which had a button stuck inside the door. A very simple issue…read moreturned into a catastrophe, as he ripped off a metal ring from the dryer drum and could not get the pieces back in/on. I had a fully operable dryer before he came out.... he then told me it would be $600 to fix and I told him no way. I paid the $99 service fee, which later was refunded after 2 days of back and forth. They actually defended what he did. Here are the photos. Don't trust this service. Now I have to buy a new $1000 set because he couldnt remove a simple button. Massively disappointed I chose this business.

The ability to speak to a 'real person' over the weekend to discuss my repair issue and schedule an…read moreappointment. Robert James. repair expert, was prompt, professional, knowledgeable,and provided a thorough, transparent diagnostic taking the time to answer all my questions. Highly recommend Lux Appliance Care and Robert James. Thay will be a Fave and I will use them again!

Hard working, timely & trustworthy. Highly recommend. The…read morereview is making me use 85 characters....

First and foremost, Conner raises the bar for Best-in-Class Appliance Repair Technicians!…read more I FOUND OUR DRYER REPAIR EXPERIENCE WITH CONNER TO BE BEYOND TOP NOTCH (MAY 2023). Conner shows up and his hand is wrapped in a protective trauma splint, having just smashed it while working on an appliance the day or so before, so the guy literally is one-handed. He then proceeds to repair our dryer as if he had another invisible arm and hand. He got that thing apart with finesse and skill somehow managing with only one decent hand. It was awesome and he wasn't a hacker, beating the tar out of our dryer like some Joe 6-pack (a low-quality repair guy who will do any job for a 6-pack of cheap beer.) Not hard to imagine the discomfort from throbbing pain the guy endured to deliver his brand and take care of his family, a very respectable ethic. I offered to give him a hand (couldn't resist the pun) when he needed it and he thanked me, but never asked. RESPONSIVE AND QUICK TO SCHEDULE. He was responsive through my Yelp messaging request and scheduled our dryer repair quickly. When he arrived, the problem was as we thought, a failing belt. He also suggested the wisdom of replacing another related item (I forgot the part), as it was wearing and also typically goes soon after the factory belt, indicating the high probability of saving us money from not having to pay him labor to come back out in a month or so and open up the dryer again! Conner earned more of out trust in that moment, not to mention it is a suggestion a homeowner loves to receive. COMPETITIVE PRICING. His pricing was very competitive, even though we weren't shopping for the cheapest option, but rather preferring sooner scheduling and quality. I just remembered I hadn't written him this review (he didn't ask, just something I felt was merited) and am about to leave him a voicemail asking him to schedule a replacement on our most recent need, a squeaky washer belt. Makes sense, a few months later than the factory dryer belt, the washer belt is starting to go. Thanks, Conner! Appreciate your integrity and quality.

Extremely unprofessional. The tech left my home without letting me know what the issue was and…read morelater hung up on me after I called to ask what was found.

BEWARE!! Nick is a scandalous scammer!! He came to my home…read morefor a refrigerator repair. He was here approximately 45 minutes and charged $450 for recharging my fridge with antifreeze. He told me he could give me a $50 discount if I paid cash. Never wrote me out a service receipt nor emailed it or checked back in as he promised. I became leery when the refrigerator began to overheat again in less than 24 hours. Upon researching I found that the average price to find, fully repair and recharge antifreeze leaks are only $200-$500. He did not diagnose the issue nor in any way attempt to fix the actual problem. I had another repairman come who fully diagnose the issue, gave a fair quote for full Repair and added antifreeze for only $175 But the very Worst part of it All, is when I left a honest review on google of his Terrible service he responded by putting All of the personal information he had of mine in his review response!! Full name, phone#, email, home address and more!! I'm currently working with google to have it Removed! By far my WOREST tech experience ever! Do Not let this man in your home for any reason! Steer Clear and Stay Safe of the Scammer Nick! The "good tech" is Anything but goo!!

Paul is great. Reliable, on time and fair pricing. He's been out to fix our washing machine and our…read moreoven. Highly recommend.

Paul came out to assess my dishwasher on the same day. Because the model was foreign, the part…read moreneeded was going to be hard to find but he did his best to find it. Unfortunately, he couldn't find it. Paul led me in the right direction and gave me helpful info when purchasing my new dishwasher. He came out and replaced the dishwasher and hauled away the old one. He was reliable, responsive and professional.

Just saw a reply by High Desert Appliance Repair to a negative review I posted some time ago. We…read morehad an issue with previous refrigerator and had them come out to diagnose and repair the problem. The guy was very nice but had absolutely NO clue what to do to fix the unit. We went to the appliance store and told them what was going on and were told that it was NOT a fixable problem. We also confirmed that with via another knowledgeable source. High Desert charged me more than half what it cost to just get a new unit so their "visit" was a total waste of time and money. My negative review stands. Don't waste your time and money.

We had an issue with our refrigerator and our landlord hired High Desert for the repair. We had…read moreexcellent service, quick communication, and a high level of professionalism from Norm, who was our technician. He was very knowledgeable and made sure the work was done properly and swiftly. Our kids were around during the repair and he was also very kind to them and went out of his way to make the experience comfortable for them as well. We would definitely Norm at High Desert for repairs and service!!

They were dispatched via our home warranty. They came out, collected their service fee and said…read morethey had to order part. That was in July, it's now Nov 1st. My husband left voicemails and texts with no response at all. What a loser company. Won't even communicate!

I have choice warranty, they suck too. Upline was their technician of choice, bad choice. I had one…read moreday notice that they were coming but again that was choice warranty. Showed up on the 27, the man was rude .said 5 to 7 days to get part. They cashed the check with in 2 days.Called on the 9th. Said the part would be in on Wednesday technician would be there thursday. Thursday 3:00 I called, it took multiple phone numbers, disconnected, no answer, finally got a hold of the owner, Alex, who would not give me his last name, said they were not coming back to repair the dishwasher. And choice warranty had yet to hear from the. If you hear Upline appliances, run!

Our washer stopped working and we called Speedy Appliance Repair on Saturday. They set up a time…read moreframe of 9-11 on Monday and called me a little before 10 to say they were on the way and would arrive within 20 mins, which they did. Emil was friendly and quick to diagnose the issue. He put in a the new drain pump and the cost was very reasonable. I will definitely recommend Speedy Appliance Repair as well as use them again when needed. Great experience!

From the owner: Fast and reliable read more

Technician was at my home for over two hours and was clueless of the problem. He had several…read morethoughts on the issue but continued to take the entire refrigerator apart. He finally left without fixing it, not to return Actually a minus 1 star

EDIT: I am changing this review from 1 to 3 stars. John reached out to me and sincerely…read moreapologized. He informed me the technician has been suspended and recognized how dangerous the situation was. He offered me a full refund. There is a lot to be said for a company who takes responsibility for their actions, so I appreciate that. The igniter went out on our oven and we called Steve's. Ash came out and replaced the igniter. A short time later, the oven would not heat again. We were still under warranty, so Ash came out again and said it was a faulty igniter and replaced it again. After that, the oven seemed to be working, but then the door would blow open we smelled gas. We called the gas company and he knew immediately it was a "misaligned igniter". We were informed it was extremely dangerous and the gas was turned off. We called Steve's once again and were told we would need to pay again as this was a "new" issue. It was like pulling teeth to get them to come out again so we had another company come out and they discovered the igniter was installed incorrectly-flipped around so the actual igniter piece was to far away from the burner to ignite properly. (Because it was incorrect, it only had one screw holding it on when there were holes for two screws, but in this incorrect position, the holes didn't line up. So the tech didn't recognize that something was wrong and only put one screw!) The gas would build up in the oven and then eventually reach the threshold to ignite and explode and blow the door open and release gas into the house!! It was beyond a novice mistake on the part of Steve's that could have been disastrous for my family. If I could give negative stars, I would.