My trained service technician, Malachi did a great job of diagnosing the problem, explaining my options, ordering the correct parts, installing the parts, double-checking to make sure everything was working before he left, and invoicing what was agreed upon. The communication throughout the process was excellent. I'll call Dynamic Appliance Repair again for any future appliance repair needs. read more

Terrible service. They said after 30 days the diag fee is no longer valid although nothing has changed with the issue and I asked to have additional work done. Whoever I just spoke with overtalked me and would not let me get a word in edgewise. "company policy" is what they stick to over making customers happy and using common sense. read more

Tech was friendly, well-versed in repairing our fridge and diagnosing the freezer's issue. Fixed the fridge issue same day and is to follow up with a disco'ed part for our freezer, if he finds one. Would def. use this co. again, recommend! read more

GE Café brand refrigerator expertly diagnosed and repaired. Fan noise coming on sounding like a motorcycle or a lawnmower going through the house. Technician diagnosed and repaired effectively with a minor cost. read more

I had a service call with Greg from Dynamic Appliance Repair regarding an issue with my Bosch cooktop. He was professional, knowledgeable, and took the time to carefully diagnose the problem. What really impressed me was his honesty. After doing additional research, Greg personally followed up and clearly explained the situation, including the risks and costs involved with the repair. He made sure I understood all my options rather than simply pushing a repair. Based on his guidance, I ultimately decided to replace the cooktop. I truly appreciated his transparency and the time he invested in helping me make an informed decision. It's not easy to find technicians who put the customer's best interest first. I would definitely recommend Greg and Dynamic Appliance Repair to anyone looking for reliable and honest service read more

Our KitchenAid built-in fridge suddenly quit cooling. I called Dynamic and spoke with Julio who informed me that he had a technician in the area that would come right over. Scott arrived in 20 minutes from the time I called and quickly diagnosed the problem with my fridge (failed inverter board). Then to my amazement he said he had one on his truck, even though it was a specific part for my model of fridge. He changed the part in about 10 minutes and the fridge started cooling again. The price was very fair and the repair was so fast that all of my food was saved. This was the best service experience I have ever had. read more

I had a strange noise from our refrigerator. Call Dynamic and their tech Andrew came out. Of course there was no noise. He said he would come back at no charge in the next 30 days. I was able to record the noise a few days later. Andrew returned today, listen to my recording and quickly determined the cause of the problem was an evaporator fan. I was surprised and happy, he always carries this fan in his truck. Andrew removed numerous panels and connections to reach the fan. He made it look easy as he as done it many times before The cost for the service call was deducted from the cost of the fan replacement. Which is extremely fair. Andrew completed the job in about 20 minutes. Highly recommend Dynamic Appliance repair. read more

Arrogant - doesn't want you watching what he is doing Irresponsible - banging around my washer & dryer with tools and heavy bag. Charged for dryer rollers, but don't believe he used them. Would not use them again! read more

I was concerned that I might have to replace our Kitchen Aid microwave and oven unit if they could not be properly repaired. Greg assured me that the unit could be repaired, ordered parts immediately and made time in his already full schedule to install them before my family arrived for spring break. The repair was done efficiently and effectively. I was impressed with Greg's can-do attitude and work ethic. read more

These guys are always right on it. Their response time is almost immediate, and they work hard to accommodate your schedule as soon as possible. The diagnosis and repair usually happen in the same day, and all fees are agreed-upon before any work takes place. They are friendly, and they keep their work area clean. Highly recommend. read more

Technician created reliable expectations. The part required arrived. Follow through was as promised. His concern for ensuring future good health for my washing machine shown by his cleaning areas, then explaining what I can do to minimize problems with the unit in the future. Will not hesitate to contact Dynamic with regard to other appliances. Feeling relieved, one hurdle is handled ! read more

What a great company! Came same day and took care of our problem. Greg, their service technician, was easy to work with and provided some excellent advice. read more

Our dryer went on the fritz...it was fixed in a jiffy! Parts were ordered and our technician even came to our house on a Saturday. Impressive. The charges were very fair. These are the people I will always call! Medelice Wirtz read more

We came home to a malfunctioning GE refrigerator the day before New Year's Eve. We figured we'd be living out of a cooler for several days due to the holiday. Fortunately for us, Scott from Dynamic Appliance Repair was able to come out on NYE. He showed up right on time and was friendly and professional. He knew just what the problem was and had it fixed in about 15 minutes. The fee was about what we expected and seemed very fair. We also got some good advice on appliance brands so we know what to avoid next time we have to buy. Hopefully this fridge keeps going for several more years-there is a 1 year warranty on the part and repair. read more

These absolute worst appliance repair company. I used them on my home and they made the problem worse. The owner does not stand by his 100% guarantee. He talks down to you and around you. They don't answer their voicemails, they don't respond to online inquiries and then they will say you didnt contact them. Its straight theft at this point. UPDATED: 1 Star is being kind. Look at your response. Straight trying to bully again. Look in the mirror man, the customer can be right, my fridge is worse than before you touched it. I will give you my name when I feel like you're being reasonable. This is the right company. I am not the only person who feels this way look at your other reviews. read more

Decided to fix the ice maker on my 20 year old Whirlpool refrigerator instead of buying a new refrigerator since it's the first issue we have with it. They came out diagnosed it (ice maker needed to be replaced) came back out and replaced the part and tonight it is back to making ice again. The price was reasonable and the dx fee goes towards the repair. I give Dynamic Appliance an A+ rating and would recommend them to anyone. The technician, Malachi, was knowledgeable and professional. read more

Extremely helpful at solving problems and keeping the cost down. Great troubleshooting skills and arrived on time. Highly recommend.

Twice this year I've needed appliances repaired and Dynamic was able to help me both times. First the dishwashers stopped heating properly in January. It took a few days for the parts, but we have a Bosch dishwasher and wouldn't expect them to carry parts on the truck for it. When the parts came in the tech made special arrangements to come out at a time that was convenient as I was leaving town. In short order he had the part installed and I was able to get to my destination on time. This time I came home on Saturday afternoon to find the refrigerator had stopped cooling. I immediately thought of Dynamic and gave them a call. As expected they didn't answer late on a Saturday, but I was able to request an appointment online. Much to my surprise my phone rang Sunday afternoon and it was Dynamic offering to send a tech out within the next couple hours. I was amazed. The tech arrived and within minutes he diagnosed the problem and even had the part on the truck! Now just a few hours later the refrigerator is cooling I even have few ice cubes in the ice maker. Life is good! Dynamic Appliance Repair should be your first call when you have an appliance issue. read more

Excellent service from initial inquiry text to completion of repair. Technician, Malachi, was professional and efficient. Very pleased with Dynamic Appliance Repair! read more

On time friendly and honest. Appreciated the transparency in that a repair would probably cost more than a new unit, and that the unit wasn't in imminent danger of dying so we had some time. Guess I'm going fridge shopping! read more

Our Maytag electric dryer sucked a piece of clothing into the air vent motor when we accidentally left the lint basket out. I was unable to pull out the item myself. Maytag Factory Service quoted me $350 for the service call and a wait time of 10 days for an appointment. I called Dynamic Appliance Repair that I had used for last year to repair my GE Microwave oven and was very pleased with their work. Dynamic was able to give a same day appointment and a significantly lower estimate. Justin from Dynamic arrived at the time scheduled and was able to efficiently and expertly dismantle the dryer to access and remove the jammed piece of clothing. He thoroughly checked that everything was working properly and was finished within an hour. I am very pleased with Dynamic Appliance Repair and will definitely use them again in the future for my appliance repairs. Their prices are very competitive and their response and expertise is exceptional. read more

Noticed a puddle forming in front our refrigerator and of course it always happens after 5pm. Left a message with Dynamic Appliance Repair around 5:30 and received a call back few minutes after that. They were able to get a technician out to our house before I even had a chance to send my hubby out for ice. Steve arrived promptly as promised. He diagnosed/repaired our fridge all within about 20 minutes. He saved lot of hassle and fridge full of frozen and perishable food. I have their number saved just in case I have issues with any of my appliances in the future. Highly highly recommend. read more

What is the value of peace of mind? For us, it's a LOT! We have a built-in refrigerator that has been getting warmer and warmer for the past couple of weeks. We looked online and based on reviews, called Dynamic Appliance Repair. They scheduled Steve to come out within a short time frame from when we called. Steve could not be more kind, smart, joyful, and ready for any reason for our warming. It turns out our refrigerator is on decline. We appreciated Steve looking over the ENTIRE 22 year old GE Profile built-in refrigerator, explaining all that he was finding. We are fortunate that it's still chugging along as we order a replacement, given that it will be 3-4 months before we can get delivery of a replacement. Steve put freon in the refrigerator and indicated he could come and keep adding freon until our replacement came. Not only did Steve explain the reasons for our refrigerator's decline, but he provided us a peace of mind that he would do whatever he could in order for us to not be without one for a long amount of time. It's truly a gift to find a brilliant repair person who partners with you to resolve the issue you face. He brought us answers, solutions, and peace of mind. We are truly grateful to have cold ice cream, ice cubes, and a plan until we get our replacement. Steve is a wealth of knowledge and we also appreciated his long experience with refrigerators when we asked for his advice on our replacement. We will definitely tell our friends and family about Dynamic Appliance Repair and proudly refer people to them. read more

One of the worst experiences I have ever had dealing with a business. Don't get me wrong the technician was super nice and respectful, but everyone else was super frustrating. We are a family of 6 with 4 young kids and we have a lot of dishes. Our dishwasher stopped while drying during a normal cycle. It would just turn offWe called out dynamic appliance repair to take look and the technician came out and he was stumped but he had an idea. He ordered a part and a week later would come out and replaced a part. He waited around 2 minutes into the cycle and said it's fixed and left. I had to reach out through their website and have him come back out because after about 15 minutes it turned off. He did some research and came back and said maybe we replace the computer. He order the computer and after about a week we hadn't heard anything so we had to reach out and ask what was going on and all we got was an oh "it's on back order". Never did they reach out or anything to let us know. So we waited. He finally came out after after like 2 weeks on a Friday. He replaced the computer and literally waited about 1 minutes and was like "ok it's working" and left. Now it was like 4pm on a Friday so I understand. But I called and no one answered. So I went to the website and wrote them and asked for someone to call. Monday Tuesday no calls, no anything. Finally I had enough so I went out and bought a dishwasher, they came the same day and installed and left. I have 4 kids I couldn't wait any longer. However, Dynamic has a 100% money back guarantee. I reached out to explain what happened, I asked for a refund for the part that didn't work and really was just hoping to be done. I was ignored. So feeling ignored I went to the BBB. I was told I never gave them the opportunity to come back out and check it out. Without the old dishwasher they won't consider it. They knew I didn't have the old because of course Home Depot took it away and that's all they would tell me. And honestly the BBB responses were very rude in nature I was going there as a helpless consumer but that doesn't matter to them. $300 or whatever for a part doesn't seem like much to the company but it sure is to a family of 6, it's a grocery trip. The BBB kept closing the claim because they would disagree and then I'd write back and they wouldn't respond. I just want to caution everyone, the 100% money back guarantee is not a guarantee. You have to meet all their criteria. read more

The technician came out and I was very disappointed. The washing machine smelled like a sewer. The flames on the propane cooktop were not working properly and the refrigerator was not making cubed ice. I was told that in order to fix the refrigerator issue it would be $500.00. He looked at the stove and took a probe and cleaned 1 burner and then told me that I need to take a scew driver and open the bottom part to clean it. Also, that I should find my manuel to clean the rest. Then he looked at the washing machine. He stood 2 feet away from it and told me to buy some cleaning tablets to throw in it. I asked if he could see any leaks. Without looking, he said there were none. I called the owner this morning to report my dissatisfaction. He was extremely defensive and told me that his tech came out for a diagnostic evaluation only. I then told him that i was told that the $110.00 would go to any repairs needed. He stated that I should be happy that for $110.00 he looked at everything and took 5 minutes to clean 1 burner head. Also, that they get calls weekly and do not need to examine the washing machine. That they all just need to be cleaned with a tablet inside. How do you make any diagnosis with looking at the machine and standing 2 feet away? If all the burners needed service why didn't HE clean them? The tech also asked if I had a humidifier. I replied no. Then he said even if you don't have one, the flames will be orange and uneven. The owner hung up on my husband when I transferred the phone to him. My husband tried to call back with no resolve. The owner never called back. Next time I will get a recommendation for a reputable company. Because if you are dissatisfied with this company the owner is very defensive and does not want to hear your complaint. Even if you disagree with the customer, you can do it in a professional, kind way. The owner just responded. when I called I said that I had three appliances that needed to be looked at. I too have a recording of all the incoming calls. There were no calls that came in after he hung up on my husband. There was also no messages left. When leaving a Yelp review I do not ever put down peoples last names for privacy reasons. As I mentioned the owner is unprofessional. I will report this breach of privacy. Also, when the owner stated that I should have spoken to his staff about the issues as they are trained on how to resolve issues I was shocked. Wouldn't the owner know how to resolve issues? It is his company. Now, I do understand why he has the staff speak with unsatisfied consumers. He is not professionally equipped to resolve issues. He just escalates the matter worse. I did contact yelp. They have removed the unprofessional review from the owner. I also contacted another agency as my full name was posted previously for 2 hours before on his review. Also, FYI. Their website states 100% Satisfaction Guaranteed!!! We were not satisfied. The OWNER did nothing to satisfy us!!! 100% SATISFACTION GUARANTEED (On their website) OK. here is your chance to resolve our issue. What would you like to,do? read more

As always, they are on time and know what they are doing. Great response time for appointments. They have specialist that are assigned specifically to the appliance repair. Not just a general repair person. They have the right information and tools BEFORE they arrive. read more

I would say zero stars if I could. The tech that came out was a hyper crazy. He was rude and very disrespectful. Storm out after banging our newly painted wall. Then the manager called me back and didn't even acknowledge the rudeness of Huss employee. Not a very experienced company to diagnose. Had to go with a kitchenaid authorized. dealer. read more

April 2024: Refrigerator repair technician to repair condensate leak. Had to come out twice. Each time he moved the frig into the island and each time the frig door was dented. First time Dynamic was notified via "reviews" second time technician was advised prior to beginning work; he began by moving frig out and into island resulting in a second dent. Dynamic was advised and said the damage was "cosmetic and could not be repaired". Not true, the door should be replaced and the frig returned to original condition prior to the careless actions of the technician. read more

Unsatisfied. We used these guys to repair a couple of household appliances in our newly purchased home. We have a gas stove that would go out any time it was turned down low. It was a huge worry to me because I didn't want gas leaking in my home. So they came out the fist time and said it was "fixed"...but it was not. Okay, so they came out the second time. This time the owner came out. He told my wife it was "fixed"...but it was not. They came out a THIRD time. This time they told me they needed to replace some parts and would cost me ~$200 + parts... I am confused and angry. Why did they keep telling me it was "fixed" when it wasn't? And why did they need 3 visits to realize that a part needed replacements? It was a waste of my time, and I still have a broken stove. If you want a job done poorly and need your time wasted, these are the guys for you! I am unsatisfied. read more

Our Dynamic Appliance Repair service technician arrived within the estimated time given by the office. Andrew was very professional and helpful. He removed the GE Profile Refrigerator from the wall and immediately found the leaking connection. He went a step further and tested the ice maker which hasn't worked for a few weeks. The ice maker had a lot of calcium build up due to the hard water here. He showed us the problem areas and explained how it leads to leaking water onto the ice. Long story short, he replaced the ice maker on the spot. We now have ice again!!' read more

Our refrigerator sounded like the motor was going out. We called Dynamic Appliance Repair and they came out within 3 hours. The technician evaluated the problem and he repaired it so fast we didn't lose any food in the refrigerator or freezer! I highly recommend this company - they won't let you down! read more

I was referred to dynamic appliance repair from a neighborhood group and could not be more disappointed! Their website specifies same day or next day service, it was a week until a technician could come out. He arrived, was very nice agreed with what we thought the problem was and ordered parts. He'd be back in 2 days. He comes back, installs part, problem not fixed. Needs to replace next part that broke while trying to use it with original broken part. Note: I'm 6 hours into technician waiting at this point. We can't meet in 2 days, we have other things going on in life. We schedule for the following Monday, wait 3 more hours. Comes with new part. Still not fixed. Will call 2 days later. 3 days later no call, no note, nothing. We're now 3 weeks into no cold water to our kitchen as we have to keep it off due to fridge leak. That means only bottled drinking water and no ice. And no cold sink water to wash hands or do anything. Call the office and talk to Scott. Scott is less than pleasant, tells me the delays been with a back ordered part. I tell him this is the first I'm hearing and he says he doesn't know he's just reading notes. I get frustrated he gets rude I ask when they can come out to finally fix it and he says Tuesday, it's currently Thursday morning! False promises, poor quality parts supplier, and rude customer service (minus the technician, he was very nice). More than 3 weeks later in starting over with searching for a new company. I'll be going back to my group to update them on the fridge repair that took 3 weeks, 9 hours of waiting and never actually got fixed!!! Update: My fiancée was kind enough to deal with the scheduled yet another appointment and the filter is fixed, however the ice machine never came back on, which was the entire point of keeping filtered water flowing to the fridge. $250 and a month later and we'll still be starting elsewhere. Beware of this company. read more

Steve is very efficient and polite! He has repaired several appliances and always gives top notch service each and every time! When Steve comes out he always gives great advice on how to keep your appliances running smooth! I highly recommended Dynamic Appliance Repair! Hats off to the entire team!. You will be pleased with the services and prices they are definitely top notch! Contact them your going to be amazed! You guys Rock! read more

The repair man showed up on time. Super efficient and polite. Completed all the work in a timely fashion. Good service with a fair price

Look no farther, you have found the best appliance repair shop you could find! We recently moved here and have had many challenges finding good, honest, and reliable tradesmen for any type of repairs for our home but Kyle from Dynamic Appliance Repair has turned that all around. We needed service asap for our refrigerator and since we inherited it with the house we really had no idea what was going on or even how old the appliance was. He came out sooner than promised, diagnosed the problem within minutes, ordered the part and was back the next day to solve the problem. You guys are the best!!! read more

Our washer failed and we needed fast and quality service. Dynamic Appliance Repair delivered. There was a charge for coming in and diagnosing the problem which was then credited when we decided to move forward with the repair. The part that was needed arrived in a timely fashion as they promised and we were back in business. In the process of working with them again this week as now our freezer is not working! I'm hopeful they can fix it. read more

Quick and professional service. Andrew was my technician. He was personable and listened to my concerns. He diagnosed my LG front load washer and determined I needed a new drain pump. He was able to repair the machine that day without delay. I will use Dynamic for any future appliance needs. read more

Very professional, knowledgeable, prompt, with a very high level of customer service! I will refer them to my friends and use them for all future repair needs. read more

Impressed! We've had some sketchy appliance repair folks in the past- the type who want to "do you a favor" & haul away your broken appliance. Ahh. Dynamic was awesome! Requested service on a Sunday night, it was fixed by 3pm Monday. Had the part on their truck- not terribly expensive. Clean, careful, polite- balanced the washing machine expertly on an uneven surface. Highest recommendation !! read more

My dryer stopped heating recently & needed to have an appliance expert assess the issue. Turns out the heating element had come loose & was heating the floor. Dynamic appliance repair had it fixed in 30 minutes. I appreciate that their staff is knowledgeable & honest. I'm super happy with their service & my functioning dryer! I had asked for recommendations from people in the Living North Phoenix Facebook group & several people had recommended this company so I decided to give them a try & i couldn't be happier. read more