Hack job and awful customer service…read more We brought my husband'a recently cracked phone in, back in July 2023 to get the back panel replaced (where it had cracked). Was told by an associate we would have to wait a couple weeks as it was a special order (not sure why, he has an iPhone). Paid a $10 deposit and was called to bring phone in weeks later to drop off for repair. Did such, and when we went back to the store to pick up his phone, the associate informed us that while installing the new back panel, he cracked it. He told us that he did not have another one in store and would have to special order it and it would take a couple of weeks, just like the last time. So we were sent home to wait for the part with his phone installed with the new cracked back panel. This made us very nervous leaving with another cracked back panel, as we do not have the funds to fix anything that could potentially happen with the cracked back while waiting for a replacement. Sure enough, while waiting for the replacement part, the phone screen starting glitching and eventually turned black permanently, not allowing him access to anything. We brought the phone in for them to examine and was told that there must have been water damage and that since the phone wasn't in their possession during the waiting period for the new part, that they weren't liable for it. Our biggest fear came true, and we were forced to spend almost $1000 for a new iPhone and are unable to trade in his old one, since it is rendered useless without the screen working. All Mobile Matters was irresponsible in not ordering a back up part, as mistakes can and do happen. They also failed to take ownership in leaving us longer with a broken part, which increased the chances of the phone potentially being damaged, which is exactly what happened. Picture to show the "new" cracked screen they installed, which led us to having to buy a new phone.

Fixed my S22 Ultra very quickly and offered a lifetime screen warranty if it stops working without…read moreany external screen damage. Good service.

Went into T-Mobile here to add a line this place was great. They were on point. I left early a…read morelittle bit after they got in the truck and out got a text message went back in and they helped me out right away. I got things figured out, squared away. These guys got great customer service at this location

Walked in and neither of the two employees acknowledged me , just looked up and ignored me and kept…read moretalking and working on the internet box together. After waiting I finally asked how much time to get service, just needed to return the internet box we received for 30 days free trial (which we got billed the next week and for more than the price that was quoted) . One responded rudely with around 20 minutes . So I left. Terrible customer service at this location.

I went into T-mobile upset that apple care was never explained to me and learned I was lied to l…read moreat Apple Store. l had the pleasure to meet the store manager Paul Carbaja. He explained, that I was mislead my an apple employee. I am very thankful for the great customer service from Paul. Give him a raise!

Never ...NEVER...never go here..!!!!!!!NEVER!!!…read moreThis is one horrifying T-Mobile partner store! They can do almost anything they want with no repercussions from corporate oversight. Was lied to...refused service ..and then had extra money added to my bill and monthly service payment without my permission.. Corporate T-mobile could do nothing...NOTHING!.. PLEASE SAY AWAY FROM ANY T-MOBILE PARTNER STORE but this one is a pure trip to hell!

This is the second time I have tried to use this store. I had an issue with calls coming g from my…read morephone number but it's not me. Their response was. I have know idea. Absolutely no help what so ever. Said call customer service and see if you can get through. I will avoid retail non corporate At&T stores as their customer service is atrocious.

-0 stars I went to location my child needed to replace phone I could not do over the internet the…read morecustomer service rep was extremely rude unhelpful it was as he didn't want to help us at all. I did get a phone as I needed it but he said he was unable to help transfer data as we could not get into her phone . We went to the Apple Store the data set up was completed in 15 min. They also reminded us we can get are phone upgrades there. I will never go by to an AT&T store again due to that reps service

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Absolute scam of a store! Went in the other day to discus upgrading my phone when I was told that…read morethe upgrade would cost me $160 not ready to make that purchase I left and call Verizon corporate where I got my upgraded phone and an Apple Watch for $42. I was told while In store I had to pay $40 setup fee that couldn't be waived if you want to get scammed come here if you want to be treated well go to the signal bite location.

Hi! I just want to say thank you to Chrys! Hands down best customer service ever, but especially…read morefor Verizon. He has spent so much time with us setting up our new devices, getting us the best deals, and answering my silly questions. He is friendly, funny, and the most knowledgeable person we've worked with and I want to say THANK YOU CHRYS!!!!!! You make spending our money more fun ;)

Sina responded so quickly and was able to schedule same day repair on my iPhone screen. So quick…read moreand kind when I met him. I was in a meeting when he came and did his magic with fixing my phone quick! Would recommend! Thank you!!

Kind, courteous, knowledgeable, speedy..more affordable than a new phone and store was stocked with…read morethe glass I needed for the repair!!

Computer was inoperable so they transferred data from the hard drive to a new laptop. Done quickly…read moreand completely.

I had these guys do some work on my pc. It was a mess. They took it in and fixed all my problems…read more My system is much faster and I am happy I didn't have to buy a whole new computer. They gave me honest advice and a smoking price on getting my system running better. I have had no problems since I received my computer back. I will only use this company from now on. I am all for supporting local businesses and HONEST businesses. NO more over priced geek squad for me!!! Nice guys, great service and awesome rates!!!!