When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years.

5/7/25 Located just south of the 60 on Signal Butte across…read morethe parking lot from Walmart. Parking 5/5 "Today" we scored a parking spot up front but this is Verizon's busiest store in the east valley. Parking is limited and is shared by numerous popular restaurants and businesses so you may need to park and hike. Service 5/5 Time for a much needed upgrade for my wife's iPhone 10. We signed in waiting for the next available representatives who was Drew. He greeted us and brought us to a workstation. We discussed phone options and found her iPhone 10 qualified for a free upgrade. Awesome Sauce !!! We kept our existing Military discount plan pricing with her shiny new phone. My wife picked her color, case and the data transfer was all handled by Drew. During the hour long process Drew explained the key improvements she gained in this upgrade. He also reviewed some of my phone settings I was having trouble with and resolved those as well. Once the data transfer was complete Drew performed side-by-side reviews to confirm everything made to her new iPhone 16. Drew provided excellent customer service today. He asked great questions to help direct us towards the right replacement and free on top of that! Drew demonstrated both customer and technical skills which made our visit and the new phone upgrade flawless. Perfect Gentleman and represented Verizon very well Kudos we appreciate him! Recommend 5/5 Although busy, we recommend this store and Drew. Can't say enough about him. In to the next review, SYOY!

I usually don't rate good service because that's what we usually expect. But today this gentleman (…read moreMatt ) from All mobile matters saved me a great deal of money, He fixed something that Verizon could not, they were just tryin to sell me a new phone. I highly recommend this place for your phone issues, that man was the Phone Dr. Superstition springs mall All mobile matters

Hack job and awful customer service…read more We brought my husband'a recently cracked phone in, back in July 2023 to get the back panel replaced (where it had cracked). Was told by an associate we would have to wait a couple weeks as it was a special order (not sure why, he has an iPhone). Paid a $10 deposit and was called to bring phone in weeks later to drop off for repair. Did such, and when we went back to the store to pick up his phone, the associate informed us that while installing the new back panel, he cracked it. He told us that he did not have another one in store and would have to special order it and it would take a couple of weeks, just like the last time. So we were sent home to wait for the part with his phone installed with the new cracked back panel. This made us very nervous leaving with another cracked back panel, as we do not have the funds to fix anything that could potentially happen with the cracked back while waiting for a replacement. Sure enough, while waiting for the replacement part, the phone screen starting glitching and eventually turned black permanently, not allowing him access to anything. We brought the phone in for them to examine and was told that there must have been water damage and that since the phone wasn't in their possession during the waiting period for the new part, that they weren't liable for it. Our biggest fear came true, and we were forced to spend almost $1000 for a new iPhone and are unable to trade in his old one, since it is rendered useless without the screen working. All Mobile Matters was irresponsible in not ordering a back up part, as mistakes can and do happen. They also failed to take ownership in leaving us longer with a broken part, which increased the chances of the phone potentially being damaged, which is exactly what happened. Picture to show the "new" cracked screen they installed, which led us to having to buy a new phone.

Went into T-Mobile here to add a line this place was great. They were on point. I left early a…read morelittle bit after they got in the truck and out got a text message went back in and they helped me out right away. I got things figured out, squared away. These guys got great customer service at this location

Walked in and neither of the two employees acknowledged me , just looked up and ignored me and kept…read moretalking and working on the internet box together. After waiting I finally asked how much time to get service, just needed to return the internet box we received for 30 days free trial (which we got billed the next week and for more than the price that was quoted) . One responded rudely with around 20 minutes . So I left. Terrible customer service at this location.

I went into T-mobile upset that apple care was never explained to me and learned I was lied to l…read moreat Apple Store. l had the pleasure to meet the store manager Paul Carbaja. He explained, that I was mislead my an apple employee. I am very thankful for the great customer service from Paul. Give him a raise!

Never ...NEVER...never go here..!!!!!!!NEVER!!!…read moreThis is one horrifying T-Mobile partner store! They can do almost anything they want with no repercussions from corporate oversight. Was lied to...refused service ..and then had extra money added to my bill and monthly service payment without my permission.. Corporate T-mobile could do nothing...NOTHING!.. PLEASE SAY AWAY FROM ANY T-MOBILE PARTNER STORE but this one is a pure trip to hell!

This is the second time I have tried to use this store. I had an issue with calls coming g from my…read morephone number but it's not me. Their response was. I have know idea. Absolutely no help what so ever. Said call customer service and see if you can get through. I will avoid retail non corporate At&T stores as their customer service is atrocious.

-0 stars I went to location my child needed to replace phone I could not do over the internet the…read morecustomer service rep was extremely rude unhelpful it was as he didn't want to help us at all. I did get a phone as I needed it but he said he was unable to help transfer data as we could not get into her phone . We went to the Apple Store the data set up was completed in 15 min. They also reminded us we can get are phone upgrades there. I will never go by to an AT&T store again due to that reps service

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

I had a great experience on a Sunday at this store when Ezra helped me check over a Samsung S10…read moreplus I was buying from a private party. Ezra is extremely knowledgeable and helped me set up my new phone and transfer the data . It's great when you know you're in good hands especially when you're not sure how to do it yourself. Go see Ezra.......The Wizard !!

Absolute scam of a store! Went in the other day to discus upgrading my phone when I was told that…read morethe upgrade would cost me $160 not ready to make that purchase I left and call Verizon corporate where I got my upgraded phone and an Apple Watch for $42. I was told while In store I had to pay $40 setup fee that couldn't be waived if you want to get scammed come here if you want to be treated well go to the signal bite location.

Kind, courteous, knowledgeable, speedy..more affordable than a new phone and store was stocked with…read morethe glass I needed for the repair!!

Sina was swiftly responsive! He replaced my iPhone 13 Pro for me this evening due to a cracked back…read morescreen. Competitive pricing and excellent customer service. Would highly recommend!!

Computer was inoperable so they transferred data from the hard drive to a new laptop. Done quickly…read moreand completely.

I had these guys do some work on my pc. It was a mess. They took it in and fixed all my problems…read more My system is much faster and I am happy I didn't have to buy a whole new computer. They gave me honest advice and a smoking price on getting my system running better. I have had no problems since I received my computer back. I will only use this company from now on. I am all for supporting local businesses and HONEST businesses. NO more over priced geek squad for me!!! Nice guys, great service and awesome rates!!!!

We've used this repair service for both our previous iPhone's for new batteries…read more Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable

This guy knows his stuff Fixed me right up…read more He was very knowledgeable and professional and a all around good guy. If you got a problem this is your guy you want working on your stuff.