Getting a new phone ranks right up there with buying a car, or going to the dentist. This is a…read morecorporate store and it was nice the see they were fully staffed on a Sunday afternoon. I did not experience any wait and Jared helped me with my upgrade. I even changed my mind and Jared said, no worries. He was patient and provided great guidance and ideas. What always seems to be kind of a pain, turned out to be a great experience. Seems everyone on this day was ready to help and I didn't see anyone waiting very long or frustrated. I give these guys and gals a Thank you, Jared D.

Horrible. Home Internet is just absolutely a rip off. You say one price and give another. Very…read morewrong and very illegal and very dirty. You have outages all the time. It representatives are complete morons. Shame on you

Changed service from Verizon. I was not told my Verizon phone was a problem. I even asked if i…read moreshould buy a new phone but was told it was not necessary. I couldn't set up my voice mail., so i went back to ask for help 1/2 hr before closing. Rep was polite and tried several methods to set up the voicemail without success. He called tech support and it looked like the problem was solved but it was not. The store was closed by now so i said i would come back. When i returned, that rep was off. I tried to explain that i had been there before and he needed to call tech support to save her a 1/2 hr. Her response was,"if he couldnt set it up why do you think i will be able to?" What kind of response is that?!!! What is my option? No voice mail, close my acct amd go to t mobile

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

A worker named Morgan went above and beyond to meet my needs. He made me feel like I found a true…read morehome to be honest with you. I never wanted to leave that T-Mobile or Morgan. We talked for hours not even about phones, but I left with the new phone so that's great and a new look on life because of Morgan. thank you, Morgan

if I could give this store---***** I would. They are rude, unprofessional and clearly don't know…read morethe policies and procedures for TMobile. Everything they say is not accurate. It's just a bunch of guys standing around that could really care less about you.

The guy that runs this place is really honest!! I bought a phone from him Friday, on Tuesday I went…read moreto make a phone call and the speaker was very low. I brought it to him and within an hour he fixed it free of charge. As far as I could tell he had some good phones at reasonable prices to fit any budget!! I am praying my phone lasts awhile. But I will be a returning customer when I need my next phone. Hopefully I won't have to return anytime soon, at least a year, I'm hoping!! He seems to be busy with customers gladly waiting whenever I am there. I was there about two years ago trying to get a phone flashed and he told me it was too new. As I said he is honest even if he doesn't get your business. He stated he had been in business 10yrs and I can tell why. So far no complaints from me!!

Great customs service. Darryl is super nice and very knowledgeable! I had my iPhone screen replaced…read moreand all was well until I tried to use faceID. Darryl was happy to fix it and got it working again in a couple minutes. I guess iPhones are super sensitive and he said it was just a small sensor misalignment! My phone is good as new.

Amazing crew, very nice, did their best to help me and I was not disappointed, the crew met me…read moreenergetically and they helped me open up. At first I just came in with one small question and I had almost no knowledge, but I came out happy energetic and I felt like I had gained a ton of knowledge.

In July of 2024, my wife and I went to T-Mobile in Superstition Springs Mall. Phone number…read more480-641-3278 We wanted to get internet and had already had 5 phone lines for 13 years with T-Mobile. Paul, the manager, convinced us to get 4 NEW phones and internet. He convinced us by stating that we would get a $200 digital Mastercard in an email from T-Mobile after 3 months of keeping the internet. We have kept the internet and made ever payment since. It's now April 8th, 2025. I urge you to escalate this FRAUD to anyone who cares and FIRES ALL FRAUDULENT EMPLOYEES at that store immediately. I've personally gone into the store over and over, aquireing about the $200. Three times, they stated I submitted incorrectly online, but all three times, I submitted them in their face and with their help. T-Mobile would deny it because I didn't acquire the internet through T-Mobile directly. SO WHY ARE THESE FRAUDSTERS STATING to sign up in store and submit. To this day and at the beginning of every month I have walked in or called that store and they promise up and down that they will give a bill credit every month of $90 till the $200 is payed in full. This has yet to happen, and I have multiple recordings providing fraudulent activities. I'm millimeters from filing a lawsuit and making T-Mobile stop false advertising. This is my last resort, but it is the best route I can see. I'm sure the many other people in line that had complaints similar wouldn't mind a class action either. I've had it with Paul, the manager and the scammers at that store.

Had to wait a quite a long time otherwise it would be a 5 star…read more A nice young man named John, kindly assisted me and solved my problem. I was thankful and appreciative of his service. Glad I stayed with Verizon when others were being considered.

i went into the store to inquire about internet service and the young black male that was working…read moreon 1/4/2025 around 1130 am. Should I say needs customer service training and a little. i ask about internet service and he said let's check availability, he kept messing up my address and kept entering it incorrectly. i gave him the zip code he immediately snapped back and said I was not eligible for service which is a crock of crap because I came home and spoke to a online rep and they stated i was eligible for service. So this kid just didnt want to do his job and set up service for my and my at home job. i attempted to call the store and the phone kept giving me to verizon customer service why have the local number listed if you cant speak to a rep in store to address a issue. as 15 year customers we are cancelling our "F"ing service, due to someone not wanting to do his job , I will be returning to the store to speak with a manager.

They were fantastic! My charging cord for my IPAD broke inside the IPAD. They removed the broken…read morepiece for no charge. These guys are amazing. They are extremely knowledgeable helping every customer.

I went in because I thought my charging port was broken. Bailey took a look and cleaned it for me…read morevery quickly. Was in the store for all of two minutes, very quick and friendly service. If you have issues with your electronic devices, I recommend asking for Bailey because he knows what hes doing!

I was going to the mall to purchase a screen protector at TJ Maxx and ended up shattering my phone…read morein the parking lot walking in... I felt like crying I was so upset and I walked by the Celltech booth and received amazing help by the gentleman out front of the Cinnabon today on 9/14/25. He provided great customer service and had my screen entirely replaced by the time we finished grabbing a couple items in a store. Less than 15 minutes and I had a brand new screen with a 30 day warranty if anything goes wrong. I would highly recommend going here if you need anything on ur phone fixed.

I stopped by this kiosk to look at cases for my phone. The gentlemen showed me a couple and asked…read moreme what I liked. I picked a floral one. Right away he took my phone and put the case on (see through plastic case, no protection, just decorative) and told me to come to the other side to pay. I went to pay using Google Tap and the tap wouldn't work. At no point did we discuss the cost. This is my fault for assuming a decorative plastic case was not around $10 as it is in most markets. His square reader would not work and multiple times I told him it was fine. I needed to get back to work. I am a store manager at another retailer inside the mall. He took my phone from my hand and continued to try to pay. He also went through my Google wallet and at this point I was somewhat dumbfounded and didn't speak up. He gave me a reciept for $33. I had to get back to work and just walked away. I went back when I got off to get a refund and he proceeded to YELL at me in the middle of the mall amd belittle me by telling me I'm a horrible person and a bad lady. Customers literally walked away as he was yelling at me. Finally he decided to refund me after stating he wasted his product because he can't resell it now that I had it in my possession for more than 10 minutes. This was the absolute WORST service ever. He's willing to treat neighboring retail workers this horribly I can't image how bad he treats customers. I did advise him this case was on amazon for $10 and he said he's aware that nobody can beat their prices. It was just super uncomfortable he had my phone in his hand and was looking for my card numbers. It's very "scam like" behavior. Especially when he is dishonest about how much the products cost, then charges more.

Ernest was so helpful!! he helped me find the correct screen protector and pop socket I was looking…read morefor and even took the time to help me with some early Christmas shopping ideas for the gamer in my house.

Absolutely horrible customer service. Had simple questions and needed the product to be taken out…read moreof cabinet to be paid for and sent to multiple other people to be helped while every one else was just standing around. Won't be coming back to this location.