I left Verizon and switched to AT&T but it so bad , then I went back to Verizon again and Joseph is…read morethe one who worked really hard and helped me all , he had the best customer service, I think he should be a store manager there with all the hard work he did for clients!! If you need your service , ask for Joseph he won't let you down.

In VZ stores when you bring your own phone, because the employees make NO MONEY on BYOD, the…read moreresponse will be either a happy greeting and I am going to try and help you, or I am going to seem like I want you to FAIL. In this case, the negative, questioning, "well most likely you can't use that phone," efforts by both the employee and the manager, David just put us off. Evidently the phone we received as a gift was locked by a carrier "and COULD NOT BE USED UNDER ANY CIRCUMSTANCES!!!" This is ridiculous as I have heard of cases where this has been cleared up, but these folks are just not helpful. I wish we would have gone to the Queen Creek or Desert Ridge store as I have always been treated like the 38 year customer I am.

Today we arrived for some assistance because for the last few weeks, my iPad has not been working…read moreproperly with getting on the Internet unless I use my phone as a hotspot. We had to wait about 10 minutes for assistance, but then Summer came over and was quite helpful. She explained AT&T had some kind of update and some of the iPads had lost the proper connection. It took her about 10 minutes to find and download the workaround and now the iPad is working well again. While I was waiting, I couldn't help but notice that almost all five of the staff members working there were friendly, and very patient with mostly the older clientele. This is our "go to" store for assistance.

Came here with my neighbor so she could get her own cell phone & we received the BEST customer…read moreservice! Hailey took the time to get to know us & what needs my neighbor had for a cell phone. She got her set up with a good quality phone & showed her in detail how to use it & what options are on it, plus got a protective case, charging dock, & screen protector. They really value the customers & getting them set up with the right phone & service plans. Tip: If you are an AARO member, there is a discount on service with this provider

This location is amazing, and my husband and I will be making it our go-to store if we need…read moreanything even though we live in Tempe. Courtney was the rep who took care of us, and that's exactly what she did. She was able to answer all of our questions, and provide us with additional information! Even though Courtney was our main rep the entire staff was friendly. The manager offered us snacks and drinks when we were waiting in line (it was quite a wait, they probably don't hand these out regularly) and I found that to be so thoughtful! Overall this staff is very knowledgeable and give their 100% to provide great customer service! Shoutout to this location! Thank you guys!

Bad service. Needed to get my screen replaced. Looked up my account and then asked for my ID when I…read moretold them it was in the diaper bag and my husband had it with my son at swim class across the street. I showed him a picture of it in my phone. He said he can't help me. Would not go there again. No other t mobile asked me of my ID when I wanted to get my screen replaced after they looked me up with my phone number.

I want to give a BIG THANK YOU!! to Krystal and Bobby for their outstanding customer service. They…read morewere both very friendly, personable, funny, knowledgeable and professional. We were in the store on Saturday night before close and they had been working the whole Thanksgiving/Black Friday weekend which even after the craziness they were so friendly, patient and helpful. Great job Krystal and Bobby!!

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

To notch salespeople make this location the place ai always go for service and buying a new phone,…read morewhich I did recently when I got an early upgrade. I highly recommend this location, as it's easily accessible and close to other stores and restaurants.

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

Hi, Today I visited T-Mobile Maricopa Marketplace and had…read morethe best experience ever! Monique was extremely helpful and knowledgeable. I really appreciated the time she took with me and my Granddaughter with our transfer of her number to my plan. Thank you Monique your service and support was amazing!!

Went in today, they were busy at first so waited my turn, a rep was available his name was manny…read more Look like nice young man until I started asking questions on how to add line to a Apple Watch and he started having attitude and talking to me like I was dumb and should already know what's allowed and what wasn't. At this point I wanted speak to someone else but they were busy, all of sudden a guy comes from the back and he starts acting polite and getting more into detail!!! Well guess it was the manager so at that point my mood was already boiling but the person I am did not wanna get him In trouble but morale of story if you don't like your job find job you like guys! I was in good mood the manager was probably like she looks mean because I was not in good mood anymore. But don't recommend manny the girls where polite wish I could of got assistance with them

Absolutely going to BLAST an employee at this store for being rude and walking around with a big…read morechip on her shoulder. Her name is Sage, and when I asked her if she was the manager, she answered, "No...marketing specialist." ATT.... you would be wise to tell Sage your marketing specialist that she just gave your company and the Warner/Cooper store a bad name. She was rude to me, but more astonishing was her dismissive and rude attitude towards a fellow employee that I was working with. It was bad. Now of course Sage The Marketing Specialist may have been having a bad day but she really was in bad form and made that store look bad. However, special shout out to Sydney who was the employee I was directly working with. She's new and is in training and while she was treated poorly by Sage, she was able to overcome that and remain polite, friendly and professional. She just needs to go work somewhere that has management that treats employees with respect and NOT with a dismissive condescending attitude like Sage.

I appreciate the team helping me out here on the Warner/cooper location! They helped me out in any…read moreway they were able to and it made me happy. Thank you guys! To Alyssa, Val Lexus and Chance

The manager was super friendly the moment we walked in the door. He helped us choose the perfect…read morephone and service for our teenager. Definitely recommend this place to all!

The lady that works there at customer service counter is very rude and snarky... arrogant, and…read moreignorant! She basically doesn't want to help you with anything! I'm glad I don't deal with cricket anymore