Negative stars. I have a Motorola G2026 02/2026 purchased through Cox, dropped it once a month ago with a "break case" shield. Charging it today and noticed the entire screen is scrambled. Cox Mobile referred me to this location under insurance. No one else in line, gave the details to the representative, referred to call Asursion- on site did so, THEY have no replacement or cannot fix on site- okay, no problem. THEY do not service Motorola products. Hmmmmmm. After doing the Kiosk stuff and speaking with an Asursion rep, I told the in person rep let's do a replacement then for $29.99, however I sorta need this for work. I noticed a few other customers arrive and politely told the rep to please assist them and I'll patiently wait. The rep continued to ignore me and assist the next 6-7 customers who seemed to all have the same or similar issues except being Apple related. The rep continued to WHISTLE (endlessly) assisting customers and making up fake gestures to them. I waited patiently and so on. After ONE HOUR of being ignored I finally quietly left back to Cox Mobile only to be referred to the Asurion website to FINISH the claim. In turn, " Sorry we're unable to continue your claim, an error occurred while processing your claim." BTW, it was a male, no name badge-never introduced himself-was more worried about making a commission, making stupid -lame comments to the others or WHISTLING the entire time. I see now the ones I let go after me, the rep was ALL about them and completely ignored me. The rep had endless opportunities to take my payment for a replacement and I would've been happy. Amazing how this happens and is accepted. This is by far ONE of the WORST customer services ever, especially NOW. 06/29/26 after 4PM, waited until way after 5PM. read more

We've used this repair service for both our previous iPhone's for new batteries. Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable read more

This guy knows his stuff Fixed me right up He was very knowledgeable and professional and a all around good guy. If you got a problem this is your guy you want working on your stuff. read more

Fantastic service every time!! Whether over the phone or in the shop, they know their stuff ... & they are quick. Love

Phone was damaged by water. Apple and a few others refused to even look at it. $165 later I learned my lesson and all my old info is on the new phone. That includes over 6,000 pictures. Great service!!! read more

Have z fold 4. Screen cover membrane separated, they replaced and damaged the screen. OUT $56 and was told to do a claim. $200. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Mesa, Arizona

The truth would be a start. The associate said they had a battery for my iwatch 8 41mm. When I got there they wanted to charge me 10 times the cost. Battery should cost about $25. They gave me a cost of $239 for just the battery. read more

I have AT&T as my cell phone provider. I subscribed to Assurion for phone protection. My Galaxy S10 got a couple chips on the screen. Assurion told me that I could not get the screen repaired (advertised repair cost of $29.00), so I had to buy a NEW phone for $125 and then return the old phone after all data was transferred and then erased from old phone. When I got my NEW phone, it was NOT NEW; I got a refurbished S23. I felt uncomfortable transferring data, so I called AT&T store, but they would not transfer the data because I didn't buy the phone from them. Instead, I had to go to an Assurion store (uBreakitIfix) so I called the closest one. They said to bring it in and after they checked my Assurion account, they told me the transfer work would be free. I brought it in about 11:00 AM MST. I left another cell phone number for them to call when it was done. About 6:00 PM MST (they close at 7:00 PM MST), I called them for a status update. I was told they couldn't get into my phone because it was locked. They also said I didn't leave an alternate phone; I told them I did and the man who checked me in wrote it on a slip of paper. The said they didn't have it. I told them how to get into my phone and asked how long to get it done since they closed so soon. They checked the new phone and told me it needed to be charged (they hadn't done that yet?!!!) and that it would take about 30 minutes to get enough charge on it. I told them I would stop in about 6:30 PM MST as I was going to be down there anyway. When I got there, the phone was still in data transfer stage, but I took it anyway; I was told to keep the phones close together until transfer was complete. After the data transfer, it took me another hour and lots of frustration to complete the process that I expected them to do if they had started in time. Lousy service from AT&T and Assurion. I will cancel my Assurion protection plan! read more

So I'm trying to figure out if this place is a scam or not. Long story short, I brought one item in, which they held on to for 2 weeks because they had to "order parts." No contact from them and I finally go back and ask where its at and it turns out they have it. It doesn't work in the store. Guy tells me it has worked but the battery must have run low. Ok...cool. I take it home and charge it. It doesn't work. I take it back and they tell me "oh, it's not repairable." You think that might have been an important data point to tell me when I picked it up...if not sooner? So prior to the above, I bought into their service plan...more on that in a minute. Before I pick up my item noted at the top, I bring another item in. "Oh we can't service that." Well WTF is you service plan worth? And yes, it was an item their info in the store says they service, but they don't bother to tell you the nuances of what they will or won't service. I guess you find that out after you've coughed up another $25 a month for the service plan. So on to the service plan...god help you if the person in front of you even remotely expresses interest in the service plan ($25 a month). If they do, that's about a 10 minute run down on what it does (fun fact: it doesn't do a lot). If there's more than one person in front of you and they express interest...then it's time to get your lawn chair out because...they only have one guy that comes out to the counter and he launches into the 10 minute dissertation for each customer that expresses interested in the plan. Overall, a completely miserable experience and about an hour of my life between 3 visits that I won't get back. read more

Stole parts my Xbox Series X. UbreakIfix/Asurion screwed me over. Took it in for an HDMI repair, they had it for 3 months and charged $200. Fixed the hdmi and replaced another chip related to it but deemed it unrepairable. I open it up to try something else and found 2 internal components missing. So now I'll never get it to work right. Management won't return my calls. Stay Away read more

What a joke. Dropped off two items Last Year. Techs said it would be ready in June. Here it is the new year and still not completed. Horrible customer service. Be ready to call every other day to check status of your item(s) as they say they will call you back but NEVER do. Gave them a game system. They didn't have a game. Called to check status: they informed me they had been looking everywhere for a game. Then replying I have a game why not call the customer of the game system????? YOU HAD ONE JOB read more

uBreakiFix by Asurion - Don't know how to do my job receipt. - Electronics Repair Near Me - Mesa, Arizona

Ive come in three times and every time im helped very quickly no matter how busy these guys are. Will bring all my devices to them from now on read more

I a great experience with them I dropped off my gaming console want to see if I can check out the price on a game card reader and unfortunately the game card reader was a little bit outside of our range for pricing we decided to go on alternate route Asurion kept in communication I was very quick to respond and even fix my son's remote control at no cost we thank them for their amazing customer service . I will bring them business when I'm in need of a electronic fix . Blessings read more

I believe that miracle workers are employed here! I've been in twice, with 2 different phones, and both times the problems were diagnosed quickly and the phones fixed almost as fast. I just can't praise these people enough. Everyone I've interacted with here is pleasant, very knowledgeable and patient with customers. If I could recommend any changes, I'd suggest all of the workers receive a nice fat raise! read more

Great experience from the employees there, I just wish it was quicker, and that I received some sort of updates on it. I waited almost 2 weeks to get my laptop back, did not receive a single update while it was in the shop. The wait is fine, I'm sure everyone is working as hard as they can and I'm very appreciative. But not knowing if my laptop was fixable, getting replaced, waiting on a part, etc was the upsetting part. My laptop is home with me now and working wonderfully. Thank you Asurion! read more

I have never used a repair service and on a whim I brought my phone here after breaking it the same day. About 4 hours later I got an email saying they were done. I paid $150.00 for an iPhone SE 3rd Gen Screen Repair and they also performed a cleaning and gave me a quality screen protector to go along with it. I was very satisfied. When you get a repair they give you the choice of an OEM screen or an Aftermarket Screen which is completely your choice and the price is different as well. I think it's good they give you that option. I went with an aftermarket screen since my phone is a little older anyways. Works just like OEM screen no problems at all. Great overall phone service experience read more

STAY AWAY! I had an ASUS ROG Gaming Laptop with a broken power port and power supply. They told me needed to buy a replacement power supply. Fine, it was easy enough for me at least, I'd feel bad for someone older. Anyways, they told me to expect a week. What ended up happening was they called me saying they soldered on the wrong port?!? They then asked if I was okay with waiting another two weeks. I was and I did. There was this whole fiasco of going back and forth to the shop to drop off things I wanted to give them in the first place. It took a month. In the end they couldn't fix it. Come to find out after going back to the local repair shop, I thought was too expensive. Apparently Asurion left my laptop in a worse condition than they found it. At least they didn't try to charge me. This location has a reputation for stealing parts, I wouldn't trust this location for anything more than cracked screen. STAY AWAY. And the way Asurion in general tries to push Asurion+ is kind of sleezy. read more

My wife dropped her iPhone in the bathtub. It's an XR. She put it in rice like she's been told to do. Not sure if that really works. Anyway, A grain got stuck in the charging port, naturally. It expanded slightly and stuck to the port. Could not get it out. Called batteries plus and they called but said there was no part and could not be repaired. They didn't ask what the problem was like maybe they could check it out first. I never told them a grain of rice was stuck in the port. I tried uBreakiFix here on power Road. Made an appointment. Walked in, they said they'd take a look. In three minutes the tech came out, had it removed,and said no charge. He could've told Me it needed a new port and he could've charged me some labor time and I offered to pay and would gladly have paid some labor. Iget it, they're not there to do free work. But I was happy with the service. This is the first time I've used you break I fix. But will definitely consider them again. Thank you for the good service read more

After getting the runaround from AT&T and Best Buy. I was told to repair my phone at Asurion repair outlet. They had my phone fixed in the two hour time frame they promised. Excellent service. read more

Super slow service! Go somewhere else. You can thank me later. They have had my laptop over a week and still didn't diagnose the problem yet. read more

called to get price on a battery for my cell phone. They told me that I had to come in to find out the price.... Uh.... Why would I make a trip there, to find out the price then hope and pray that they happen to carry that specific battery on hand?! That would most certainly require multiple trips to their store for something they should be able to quote me with relative ease.... I mean COME ON!! read more

I booked an appt using their website. Got a confirmation text and email. Got 3 more texts about my appt and another email. Arrived at appt a few mins early but the place was closed and locked. Watched several other people arrive to see them (don't know if they had appts or not). Nothing. Called the number on the door, no answer and no voice mail. They may be great at fixing devices, and sending confirmations of appts - but definitely not great about keeping appts. read more

Even though my phone turned out unable to be fixed. I highly recommend this company. I went to two different locations and had great service and honesty from the employees. They did there very best to fix my iPhone. I definitely would go back. They did a free evaluation and told me the the truth. Very professional. read more

Not sure how this place has any good reviews. I took my computer in a month ago for a simply battery change (or so they said) and had horrible service, complete lack of communication. They gave me a date to pick up my computer and it would be repaired. I went and picked up my computer, took it home and it still did not work. I went back down and they admitted that it was never repaired and actually the battery they were supposed to order was never ordered! The manager, Cameron, said he would take full responsibility, overnight the battery and fix it within a week- guess what happened- nothing. They never resolved my problem- just loads of excuses. I then took my computer to Best Buy who immediately told me, it's not a battery issue. ‍ So frustrating. I also was witness to another person who came in to pick up his phone and it wasn't ready. Seriously think about going there. read more

I love this place and bring all my electronics here: dirty phone speakers or ports, broken screens, slow running desktops- they always fix things lightning fast and at a reasonable price. My only complaint is that you will ALWAYS wait to get checked in. I'm assuming there are times when they're not busy but I always manage to come in at the same time as some other customer and wait forever. I keep coming though, because they do such a good job! read more

I've used these guys for years, starting in Michigan, & now am in Arizona, & these guys are just as awesome, plus the deal they give you about covering all your other electronics, top notch, I can't say enough good words to explain, but yeah great place for phone, computer, etc. repairs I'd go no other place. read more

Great service!!! Fast and good quality!!! iPad screen replacement was successful and still working today.

The superstition springs location is AMAZING. I don't live close at all but I will drive here for any tech needs. Other locations are NOT the same experience or staff or results. Stick to this location! The staff is all super kind, patient and helpful. I have personally dealt with Jason everytime we've had to go in for unfortunate issues but he is so calm and knowledgeable. I also got the asurion home plus plan because now I have peace of mind for alllll my devices at home. (Not for phones) excellent store! Thanks! read more

The staff are friendly and very knowledgeable. Exceeded expectations!! Item evaluated and assessed for repair, which were completed the same afternoon. Excellent work. Very Happy with this business. read more

I'm leaving a 4 star but I feel they are very good at what they do but their customer service can use work. I came back because my phone was having issues that it had never had before , I took my phone in for a cracked screen. They fixed it and they had the phone back to me the same day in less than the 2 hours they said it would take. The phone looked great but two days later I started to have problems with my phone that I've never had before. I took the phone back in and felt like I wasn't being helped I was more or less being told that the issue was a common thing with iPhone 7 Plus and felt like I was told to go kick rocks. Well that wasn't the case I was just not informed wIth the correct information. After calling back I spoke to someone who was caring and wanted to help fix the issue. I want to apologize for my previous review. I did what they told me to do and I'm getting the issue resolved. Thank you again for your help. I would recommend this company to anyone that needs help with a broken phone or tablet. read more

Lied to about them having the battery and replacing it. When i got there they informed me they would have to order it and didn't know when they could replace the Samsung cell phone battery. Very poor service. read more

Brought my device in for repair and get a quote. Then was told that there is a $25 fee to get process begin as they need to order the battery. The employee, Sam P, at this location is lying to customer and signing people up for their insurance plan, Asurion Home+, without their permission. Unethical business practice. Went home and check reviews from other sites and see the same things. Beware! Will not recommended this place at all. read more

Dropped my phone and cracked my screen and Sprint wouldn't touch it because I didn't have a warranty. Shame on them! Called this Youbreakifix location and Cameron P. got me right in, even though they were very busy. I was very Impressed with this service. Professional, courteous, prompt, and affordable. Got me in and out in one day with a new screen and it looks and works great. Nice to know I have a cell phone shop in town that I can trust. Also very impressed with the service I got from Cameron. Great local business. Many thanks, John read more

SCAM ALERT- this guy opened and read my wife's phone's SIM card and asked for the screen unlock code. There is no reason for a glass repair work to require removing your SIM card or requiring unlock code after the repair. Even if you do choose to still let him fix your phone never leave your phone unattended while he is working it and pass on his suggestion for you to go shopping while he "fixes" your phone. He will have access to EVERYTHING you have on your phone if you let him get away with this. read more

I needed the sensor cover glued back on my watch. They told me exactly what they would be doing and the cost was reasonable. It was done quickly and has a 1 yr warranty. I am happy to have my watch back. read more

This is not meant to be a horrible review. But this was my personal experience. I chose UBreakitIfixit based on their overall review rating. I called ahead to make sure that they do what I wanted done to my phone. I took the time needed on the phone to make sure I would not be wasting my time going to the store. I was told to bring the phone in. But could not get a solid answer to my question even though I asked them to ask a tech. I brought my phone in. Which is brand new. I waited twenty minutes to be waited on. While I was waiting there were two people in front of me. One had brought in their phone to have a battery installed in their Galaxy Note 9. They had called ahead and were told they had the battery and that it was set aside for them. She came in and paid for it. But the battery was somehow misplaced and they did not have another one. She told me she had been waiting a long time and was trying to be nice. But had to leave as she did not want to be late for another appointment. The other person had a broken screen. They were going to have to order it for her. At the time I thought nothing of it. Back to my phone. I finally got to speak to a tech. I recognized him as he had saved the data off a hard drive that was sporadically working for me years ago. It was at a different location and I'm not even sure if it was a UBreakitifixit. But I had discussed all the options available at the time and I was just lucky the least expensive one worked. He has a distinctive disability which makes him hard to forget. But he knows his stuff and I trust him with my computer or phone. Anyway, I spoke to him about my phone and he let me know right away that UBreakitifixit is Samsung certified. And that they are prohibited from doing what I had come in for. Nothing that this tech said or did contributed to this negative review. When I came home I read all the negative reviews associated with this location. I recommend that anyone wanting to go to this location read both the good and the bad reviews. And do the same with any company, not just this one. Keep in mind; I'm not saying this is a bad location. This is my only experience with them. If I needed something done and they had the parts needed in stock. I would still consider them. I'm reporting what I know from my very limited experience at this location. read more

Friendly, quick, clean place. I hope my phone won't ever need another repair...but assuming I will-I'll be coming back here. Thanks Chris. In the same complex as Target but not on the same side of building. Their cut-off time for accepting new phone repairs for the day is at 6pm sharp. read more

This place is a joke. I dropped my device off on December 18th. They called me a few days later to tell me what was wrong. I told them to proceed with making the repair (huge mistake) and they told me they would order the part and it would be there within a day or two. We're now here...January 3rd. Not only is my device NOT fixed but they didn't even bother to order the part for the repair (more on that later). I received a voicemail at 11am where they said they had a question for me regarding my device and to call them back. I attempted to but they had their phones turned off to only take messages (this was DURING business hours, mind you). I kept repeatedly trying to call to reach someone and didn't finally get through until around 12:30p. The phone conversation didn't go well. I was told my device wasn't repaired, the part wasn't ordered and they then proceeded to put the blame on an employee who they said was recently let go (how convenient to put the blame on someone who isn't there to give their side of the story). I told them I no longer wanted them to proceed with the repair and I went and picked up my device. Please, don't use these people. It's a damn joke in there and I'm now starting to wonder if these better reviews are fake. read more

Great service and fast turn around time. 2020 ipad second gen screen replacement. Little cheaper than apple. Will use again.

Excellent, fast and professional service. Brought in my iPad for a cracked screen repair, repair was completed in about an hour.