My son broke the screen on his iPhone. Brought it here to be repaired with insurance claim. They told me it would be ready in a couple of hours. I left and headed home. After over two hours without hearing from them I called. They stated it was all set and I could come and pick it up. I guess I shouldn't be surprised but when you tell a customer you will call them it looks bad when you don't. Pickup was easy and the phone works great with a new genuine Apple screen on it. They did try to upsell me on a screen protector, which I declined. Since it was an insurance claim there was no charge so it is hard to speak to the value. read more

They honest and upfront communication is so good. The employees were very helpful and gave me very fair options. Even though they could not fix our device I was not surprised because of the communication I was given. I would recommend to anyone. read more

They are great! Fixed my phone quickly and were able to answer all my questions. Very professional.

Bought two chargers that were $25 each. I asked why they were so expensive and was told it was because they were both fast chargers. I go home, plug them in, and my phone reads "Slow Charger". Not worth the money, short and overpriced chargers. read more

This was a terrible experience. Stoped by to have my daughter's iPhone 12 repaired. The back camera glass was broken. I inquired about the cost and they stated that there was a possibility that the whole camera would need to be replaced but that they would call first if that was needed. I agreed and left the phone. After 3 days they called to state that it was done and ready for pickup. When I inquired about what was done they stated that the back glass was replaced and that the camera was replaced. When I asked why I wasn't called they said "we told you how much it was." I reminded them of our conversation and that innate for be contacted as the cost to replace both was close to the cost from Apple to just replace the entire phone through their exchange program. They became immediately combative at this point. I asked to speak to a manager and discuss this and the manager was even more belligerent than the associate. When I continued to ask why I wasn't contacted first before just replacing the components as I was told I would be I was then told to just come get the phone they'll put the old parts in it. I called corporate and was informed that this is a franchise location and they can to anything. So I went and collected me phone. I then called a locally owned place near my house in queen Creek who performed the Rosie at less than half of their cost. I have since had 2 more phones repaired at this other place. I would recommend staying away from this location. They are more concerned with profits than people. read more

If I could take stars away from uBreakiFix I would take all of them away and shut them the f*** down. About a year ago I had my screen replaced at another uBreakiFix location and it was a bit over $200. I broke screen again this week and set an appointment for today at 5. The careless tech bro who took my phone said it was $330 now. That is an increase of over $100 for a phone that is 4 years old (Samsung Note 20 Ultra 5G). WHAT THE F***. F*** SAMSUNG, UBREAKIFIX AND YOUR FAMILIES. MAY YOU NEVER SLEEP AGAIN. YOU AREE WHAT IS WRONG WITH THE WORLD. MAY YOUR COMPANY COLLAPSE AND MAY YOU HAVE TO PAY EXORBITANT FEES FOR EVERYTHING YOU DO IN LIFE. read more

Been to this place 3 times now with new tech and all the 3 they state they can't help me at all??? Like what can you guys do then?

Website said come in free diagnostic n estimate. Drove there dude said 130 bucks for estimate. Look charge what you want but tell up front read more

I had a CONFIRMATION from Asurion printed from my email from two days prior for a battery replacement in my iPhone. The young man came out of the back and clearly his body language was that he did not want to work. He claimed that my confirmation was not in their system. He was very short and rude and told me to go back to where I got the claim filed at. He abruptly and rudely walked off and out a door. Don't ever go here! This was a complete lie!!!! He entered in the system that I cancelled the repair request!!! He cancelled it without my permission. These people are VERY DISHONEST and outright LIERS! They should be put out of business! read more

Drove 40 mins for them to tell me they didn't have the part in stock like their system said they did. No help. Thanks for nothing. read more

My Element TV broke and it needed warranty work. I worked with Element to set up an appointment through Element for uBreakiFix as they requested. On appointment day I brought the TV in and it seemed like they had absolutely no idea about any appointment. They took the TV anyways and tried to repair. This mix-up may not be their fault as I was not the one who personally made the appointment. Element sent them a part to replace and they did replace that part to no avail. Gave the TV back 3 days later, which seemed a little long, as unrepairable. This is good as they could have possibly just put the new part in and said that it was fixed due to new part but they didn't. Now Element is sending me a new TV. Everyone there was nice, even helping me get a big 55" TV into a Kia Soul. They all wore masks and gloves as well. read more

I stopped by this store on Monday to request a price on replacing the back camera glass on my daughter's iPhone 12. I was told $110 to replace the back glass. I then told them that Apple had suggested to replace the camera with it and had quote me close to $400 to replace the phone as they don't do camera replacements. They said If it needed the camera, this would usually cost around $190 additional and the they have to remove the front screen to do this. When they do this, the screen can break and if so, this can then cost an additional $50 on top of it all. I asked "so, $350 total if it needs all of that?" he said "Yes" and then it would take 2-3 days to get the back glass in. I asked them to look and see if it needed the camera and Iw oddly decide if I wanted to continue. They took my phone and phone number and I waited. I got a call yesterday that it was completed and ready for pick up. I asked what all was wrong and he said "We replace the back glass and the camera." I reiterated that I asked them to call me prior to this as I wasn't entirely sure I wanted to spend $300 when a new phone was going to be $400. They told that they could remove the camera from the phone and just charge me for the back lens, but I would still owe them $110 for this. I stated that I was frustrated with this and the gentlemen I spoke with said "well, let us know what you want to do. We can maybe work on the price for you, or remove the camera." I said I would call them back. I called back today to discuss the option of getting a better cost and was told "No. We can remove the camera, but you would still owe us the $110. You authorized that. We can pull the camera footage from the store if you need us to." We got into a heated debate about this. My 2 stated options were to pay $110 for a still non-working camera on the phone, or pay through $300 for work I didn't authorize. The manger finally said "I'll just put the old glass back on it too and you can come get it but you need to give me until 4-5:00 pm to get it done. (3 hours from the time we were speaking.) So, I called Assurion Corporate to discuss. Their customer service was actually worse than the experience here. This is a franchise location so they have little to do with operations at these locations. They refused to try to assist me at a corporate store as I "had already visited a franchise store" we would need to "wait and see if the owner wants to do anything for you." I told them I had no interest in going to any of this owner's other franchise locations, but would be willing to go to a cooperate store further away but they stated that there was notiing Ausrion was willing to do as I was a franchise customer. I received a call 20 minutes after they told me it was ready for pick up that they were able to "get me in faster". So I went and picked up the phone from them. I called a store in Queen Creek Marketplace and they quoted me $160 for the camera and the new lens. He showed me it was an Apple camera and the lens was a sapphire true glass lens. The total for both was $160 and they even stayed a little late to get it done the same day. I would recommend looking around and not using this company at all. They clearly are only concerned with their revenues and not their customers. I would recommend iFixEm in Queen Creek. They know how to treat customers and charge fair prices for their work. read more

Well, yes, they fixed my phone screen, and it was fast which was nice! But, they also scratched up the frame of my phone. There are five gouges on the left side of my screen that are kind of sharp when you run your finger down it. Also, their sign says genuine parts, I'm 99% sure THIS is not a genuine part. I'm disappointed for sure, but I didn't even want to complain much because I appreciate that they are working. Also, when I brought it up, he said basically "yah, that's the mark from the tool that we use to get the other screen off." Maybe they should get a different tool? If I would have known, I would have just taken it to Apple. I've learned my lesson. Cost was 120 approx all in. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Gilbert, Arizona

Went in to get my phone fixed and was helped by Kyle. I could tell he was busy but I was able to work from the store while getting my phone fixed. He got me in and out of there a LOT quicker than expected. Would highly recommend. read more

Jeremy, the owner, was awesome! Fixed my iPhone 11 so I could get a credit for my new iPhone 13. Highly recommend!

The workers here should be investigated. They worked on my gfs phone earlier and they were on her snapchat when we already dropped off the phone and when confronted about it the "manager" said they didn't go through his phone and he puts that on his life, which if that were true then why would they need the phone to be unlocked just for a screen repair?? Also they never called me to say the phone was ready i had to call even though i gave them my number to call me but "there was no number on file" Manager was very suspicious when we picked it up and acted like we were accusing him after just asking a few simple questions and we got mad and said have a good day and he was all "What???". The bs and gaslight from this "business" is insane. Do yourself a favor AND NEVER COME HERE. read more

Thanks for a quick turn around time on a screen replacement. Dropped it off, ran errands , came back, and repair was completed.

They won't give you quotes online. Scheduled appointment to fix cracked screen knobs tablet. They said I need new glass and lcd screen. Was going to be 280 plus tax. I got a few more quotes and both of their competitors just said I needed the glass fixed. They tried to rip me off. Save yourself the trouble and avoid this place. read more

Everything was excellent here) Lucian was very helpful Kyle did amazing job with the repairs And Brett did a really good job-with the screen protector . We will differently come back with we need too:) read more

zero stars the worked totally mis informed me of their subscription policies and price so now they left me screwed cause of the misinformation they gave me so definitely do not go here they miss mess your stuff up! read more

Lucian was pleasant, professional and fix my husbands phone faster than time we were given.

Great service! It was completed in less than the time that he actually told me it was going to be done. Kyle is phenomenal and I am just so pleased I am so happy. I think the best thing to do is always have extended warranty services and you can utilize this location which is so great to have access to rather than sending something through the mail so thank you so much for your customer service thank you for your quick service our phone is working and my daughter is very happy! read more

Kyle was very helpful and knowledgeable. My screen on my IPhone was cracked badly and It now looks like a new phone. I recommend Asurion and I will be using them for all of my tech needs. read more

Brought a Nintendo switch in to see if it could be repaired. The screen would turn on and be black with colored lines. I explain that to the gentleman working who said yeah that shouldn't be a problem we should be able to fix that for you. He was unable to tell me how much it would be and was very vague in most of his responses. After a few days I hadn't heard anything I called the store to inquire on the status of the switch. The gentleman that I got on the phone had told me they didn't have the part that they needed and would order it for me and it would be $140. This information would've been nice to know when I dropped the item off not three days after they've held hostage and apparently not done anything or contacted me in regards to it. I told him to go ahead and proceed with it, begrudgingly, and then he called me 10 minutes later to tell me that they do in fact have the part needed and tried to fix it and were unable to do so so there's nothing they can do and I need to come back and pick it up. I come back to pick up the switch and right away I start noticing that the switch won't turn on even after being charged and the screen is now cracked. I've called the store to speak to a manager and I'm always told there is no manager available. if the switch was in any way repairable I will not be able to tell now because now it has a cracked screen because they broke it. It's almost as if they went to repair it and broke it further and then decided that there was nothing they could do about it and gave it back to me. Seems like a complete scam to me. I am livid read more

uBreakiFix by Asurion - Broken screen was NOT alike this before - Mobile Phone Repair Near Me - Gilbert, Arizona

The process of setting up an appointment was easy and a new screen was placed on my phone within an hour. The only comment or facet of the process is they sent a text message once the repair was complete but not having my phone kept me from getting the notification. Perhaps providing a device that alerts you when your device is fixed or having a more pleasant waiting room could solve this small issue. read more

I made a claim through my cell phone carrier.... And went to get my screen fixed. Came back 2 hours later picked it up and my face recognition wasn't working and my charging port was broken. So I had to call my insurance again.. and took it back in. They said come back in 2 hours. So I did, and they ended up not fixing it at all. They said it would be a waste of their time because my insurance can just replace the whole phone. This is their problem! No explanation, sorry? Nope. They take no ownership. This has been a HUGE waste of time! Beware! Make sure you ask if they can fix it right the first time read more

Took my phone in after dropping it and cracking the screen on the edge. I was not happy about that at all but the very nice gentleman working there reassurred me the screen protector took the hit and the phone was fine. He took the old one off and replaced it with a new protector and had me out of there in a jiffy. read more

After my one year old dropped my phone into the toilet, for the second time, I knew who to call. The 1st time it was a miracle my phone was able to power up again so this time I had very low hopes. Brett at UBreakiFix was very helpful. He informed me that they will place it in a dehydrator and they will contact me. I wasn't expecting good news and all the pictures of my children that were not backed up, we're going to be lost forever. But much to my surprise, they told me they were able to get it back up and working! I could not believe it! No water damage at all! I'm so incredibly happy! And must I add, a toilet bowl child proof lock will be purchased! Thank you! read more

Lucian was super helpful! Kyle fixed my kiddos broken screen. Quick, excellect service! Thx :)

Had a bad feeling as soon as I walked in. A repair shop but no prices for any services visible anywhere... They give me a price for an iPhone battery replacement and I mention that their website says: "Just bring in any local competitor's published price for the same repair, and we will happily match and beat their price by $5." I show the guy a screenshot the price for the same service at a nearby shop and he's like "Uh, well, ahem, that's uh, OEM blah blah blah." I should have read all the negative reviews first. The ol' bait and switch. AVOID these shysters. read more

I scheduled an appointment online for this location to have my screen protector replaced on my Z3 Flip. I decided to call to confirm that they had the screen. I was told on 3 separate days by the same person that he needed to check but he was too busy, he believed he had ordered them, and that I should call back the next day to see if it was in. I called today and the same person said they don't order them at all. I wasted a whole week when they could see why I scheduled the appointment and told me then they don't do that repair. The dude was rude and dismissive today. read more

I took my iPhone in since it wouldn't charge. The technician quickly fixed the problem and saved me having to spend a lot of money on a new phone! Good job! read more

I would give 10 stars if possible on this location! Dropped my iPhone off for a cracked screen repair and 30 minutes later they called me to say my phone was done and ready to go! I was a little skeptical at first about the quick turnaround for this repair, did they do a good job? When I picked up my device, it was perfect! Looked brand new again! I was thinking about upgrading my phone to a newer version, but after this repair my phone looks like new and I've decided to save money and keep it around for awhile! I also asked them to install a screen protector for me, 10 bucks well spent. They did a way better job putting it on than I would have ever been able to do. Very professional. I would recommend this location to everyone. read more

Absolutely horrible experience. Went in for an issue with my phone tech as it was freezing and lagging. I made an appointment and went in, the guy at the counter could care less about my issue and said he was the only repair guy available and it would take 6 hours to fix it. I agreed and then he proceeded to just go through my settings, claim it was my storage because it was at 92, which was laughable because it was 92gb out of 168 and he clearly didn't know enough to see it wasn't 92% like he kept saying. Then to top it off he proceeded to click into my memory WITHOUT ASKING and go into my media to see the large files. Super unprofessional. Tried it again a year later as I had to do it here for my warranty only to be told they don't do it because they don't have the pieces... So order it?! I had to go to a different location in Chandler to get the problem fixed and even they commented about how that's unprofessional and that they could have just ordered the piece needed just like they did. Avoid coming here at all costs. Super unprofessional service. read more

Kyle was amazing and so helpful with replacing my screen on my iPad! I've been here twice and will come back again and again when I need to!

Stopped in on 1/3 to drop off an item to be repaired, Kyle was short, and a little argumentative when he couldn't find the claim # said I would have to call and get a new #. I did took 45 min so we returned today 1/5 to drop it off, and he said the same thing he couldn't find anything. Actually moved on to the customer behind us, and disregarded us all together. We called asurion they made a note of the problem, and gave us another place to return our item for repair. Sad, terrible customer service. And zero kindness in general. Don't give them your business. read more

Awesome experience. They gave me a great deal on an iPad screen and had it fixed before I even got home! They were awesome

So I walk in and they say write a review and get 10 bucks off. Cool. I do it. I get my phone back and I try to use it. They just replaced he 6+ glass. And the guy tells me yeah they've had some problems with the top piece but should be fine. So they didn't add the additional screen protector just replaced the glass. Next day the touch motion doesn't work. Friday before I'm going to Mexico I take it in and he says yeah looks like when you press at the top it works so I'm pushing as hard as I can with my thumb just to text someone. Crazy. I didn't have time to get it replaced. Monday I take it back at 11. Drop off he says we will replace one more time if it doesn't work out you're old screen back on so I can take to apple. Mind you. Touch was never the issue. Broken glass my touch worked. Two screens later. Still doesn't work and they don't have my old glass. So now I'm waiting for another 6+ user to possibly drop by. Terrible. Update. Raised my rating to 3 star. They got my screen back to original condition which allowed me to take it back to apple and get brand new phone. They honored their word and did everything in their power to fix it. 6+ users until they get the bugs ironed out on the screen I'm not sure I could recommend them to anyone. read more

Kyle was very supportive and nice with helping me replace my screen on my iPhone 14 Pro they did a good job and for a good price.

These guys DO NOT fix everything. Asked if they could repair a pair of Beats by Dre which I am pretty sure are electronic...Anyway, guy said, "...sorry we dont fix headphones." They should edit their search criteria (-_-) read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Gilbert, Arizona