Very responsive and polite. They were able to get the charging port cleaned out and on my way the same day! Great service, clean store and would go back if I ever needed this kind of service. read more

i took my elderly brother into the The Apple Exchange to find a used computer and David was very helpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product read more

Fast accurate service and a host of quality used Apple devices. Friendly service .Fast accurate service and a host of quality used Apple devices. Friendly service. read more

I've broken my iPhone screen a few times and it seems like most places sell a cheapy one that doesn't last, but that wasn't my experience here. I can happily say that The Apple Exchange fixed my screen quick and efficiently at a fair price. I wanted to wait a few weeks to write this review to make sure the screen is holding up, and it is fantastically. I think most people only think to write reviews when the experience is negative but I wanted to help someone in need of a screen repair make the right decision. They seem to be playing a straight game here. read more

Great Guys!! Extremely Knowledgeable and Awesome turnaround. I would definitely recommend these guys to anyone.

I love this place. Honest reliable, friendly service. I've bought a used iMac here and had some phone repairs done. Really great consistent service. I recently thought my MacBook died and they did a quick, hack fix and didn't charge me. So kind and much appreciated. read more

The Apple Xchange - Great place! Consistent, quality service. - Computers Near Me - Tempe, Arizona

My laptop was running super slow, I already knew my space was full but wanted to make sure there wasn't anything else going on. They were very honest and didn't try upselling, they gave us a handful of recommendations. My husband is the one that took it and he would go back again. read more

I went in to buy a computer and a phone. I added an Apple Watch. Pricing is very desirable for those who want Apple quality with a budget in mind. James was my helper and he was so pleasant and helpful. Patient and knowledgeable. They are my go to place for repairs and Apple education. read more

Friendly staff .. great assortment of laptops, ipads, accessories and phone cases. I stopped in to have a iphone11 repaired (back part cracked). I was referred to myApple by the tech because one of the camera lenses was broken and could only be repaired by Apple. I appreciate the referral, didn't try to sell me on an trying anything else. You gotta love an honest business. Check them out if your Apple equipment needs a repair. read more

The puter I have that got hit a SRP power outage was more damaged than I thought so I purchased a used piece from them and I am back up and running a few days later. read more

Super disappointed with my experience here. Spent $530 on a replacement screen for my MacBook Pro last Aug. 31. By January, the screen started showing small blotches of discoloration near the bottom. Took it in, was told too bad, you're outside the 90-day warranty. Then last week the hinges on the screen completely stopped working. Imagine the screen opening and closing like the hardcover of a book, not staying open at any angle. Brought it back again and was told the same thing: too bad. The owner said the best he could do was replace it free of labor. A new screen was still going to cost upwards of $300. I told him I couldn't justify giving him any more business, and I'm hoping this post deters anyone else from doing so, as well. It might have been out of warranty, but if I'm running a shop I would be horrified if this is the product/quality of work I'm offering. Personally, I think the right thing to do would be to take the hit and stand behind a high-quality repair. He wouldn't do it. The Apple Store told me the screen that Apple Xchange installed wasn't an original part. I'm left to conclude the owner here is sourcing low-quality, cheap parts and passing them off as authentic. Obviously a nightmare situation for me; with what it will cost to get another new screen, I'm basically looking at around the same price as if I had just bought a new computer last August. read more

I've been here several times for repairs or even help cleaning out an iPhone charging port. They cleaned the port for free. Great customer service and are happy to talk through options if you're looking to replace or improve a Mac. 10 stars if I could. read more

Phone randomly shut-off couldn't get it to charge or turn back on. Stop in and Alan assisted with a hard reset and we were out in seconds. He saved us time and money and was super friendly. read more

Had a wonderful experience Saturday at the Apple Xchange in Tempe. The calendar app on my IPad was infected with spam that I had tried everything to delete. So I brought the IPad in and they spent a good bit of time going through the settings and explaining everything to me. Turns out it was a problem with syncing the email program with the calendar, and by turning that function off the spam disappeared. I had not been looking for a handout, and when I asked, they refused any payment. If this is the way they treat someone who just walked in off the street, then I assure you I will be buying my next Apple product at the Apple Xchange. read more

I came to Apple Xchange for assistance with switching over into my new phone. Alan V. demonstrated amazing customer service, he explained each step and was patient with the process . I look forward to returning in the future! read more

From my recent, personal, experience with The Apple Xchange, I can say with confidence that they stand by the quality of their work. Very satisfied with how they handled my situation and I will be coming back in the future! read more

Needed an old iMac up and running again. Chuck was able to install a new hard drive at a VERY fair price and get it back to me in less time than expected. Thanks. read more

I got my charging port fixed and cleaned for free!!!! Quick, easy, and reliable service. Shoutout to Alan V - they were awesome! 10/10 would recommend!!! read more

I rarely have an issue with my Mac products but made a major boo-boo! I dropped my cell phone right on the right hand upper corner of the screen shot button. I lodged it and these guys fixed it ASAP. They are kind, courteous and have great technicians. I highly recommend this location especially if you live in Tempe or Mesa. It's worth a drive. read more

The Apple Xchange - Computers Near Me - Tempe, Arizona

Thank you for quickly checking our iPhone. There was no long wait. They have a nice selection of cases, and other supplies at good prices. We will be back! read more

Went for a new iPhone screen. Was just the screen protector. In and out super fast! Great warranty.

They were great with my timing window. I had broke my MacBook overseas and was coming back to the states with it. I asked about ordering the part myself which they confirmed was correct because of my limited time in the states. They addressed all my concerns and repaired my MBP quickly. I really appreciated their efforts and highly recommend them. read more

I really, really love this place. What's not to love when you get fast responses to Yelp messages, helpful answers to inquiries, and fast and professional service? There is SO much to love. Went back after less than a year to get my MacBook Pro battery replaced. I declined when they mentioned I might need a new one because I didn't want to exceed my budget and the tech thought it would be ok a little longer. Instead of getting a new iPad, I decided to invest the $100 or so in a new battery. I'm doing a lot in a software program and like to be on the couch creating and not attached to my power cord. I decided a new battery was the best option in these uncertain COVID times. (right?) My new battery was installed in less than and hour and I got a phone call when it was done. I wouldn't take my Mac anywhere else. These guys are top notch and knowledgeable. read more

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I was ready to purchase a new Mac and a new MacBook at Costco. My Mac is a 2013 and would not accept updates. My MacBook had water damage and the Apple Store said my laptop was toast and needed replacement. Total cost for new equipment was about $2400. The Costco associate suggested I go to Apple Xchange in Tempe before I made the purchase as he recommended they give my hardware a look to see if I could upgrade OS and repair laptop. Apple Xchange was able to successfully upgrade and repair both computers. They were amazing in all ways. Both machines are humming. The combination of the Costco associate and the skills of Apple Xchange saved me $2000. This, plus illuminating headache of all the startup time it takes for two computers makes this an easy five! read more

I needed my Mac Book screen replaced. They were very nice here and I got my Mac book back in a reasonable amount of time. Out of all the companies I researched this location had great communication. They were very nice here! I def will use them again! Thank you! read more

Went to the Apple xchange to have them take a look at both my iPhone & my computer. Alan was helpful & honest about what I needed & didn't need, & I appreciated that. I'd recommend this place! read more

I took my MacBook Pro in for a relatively simple screen replacement. I was originally advised that it would take 3-5 business days for the replacement, however after checking with them 2 full weeks later, the "part" still had not arrived. I was then advised that the part would be in their store in 3 days and they would get my device repaired. I check back a week later and the replacement screen still hadn't arrived. Nonetheless, after 1 month of having my laptop in their possession they were unable to replace the screen or even secure the replacement part. Furthermore, the staff acted both unapologetic in their lack of communication and uninterested in finding a resolution. Avoid if you can. It's simply not worth the frustration. read more

My iPhone 11 screen cracked on the front so I had to get it fixed . I called a couple places and they were the cheapest $130 whereas other places were $160-180 . Quick and reliable, not shady , dropped it off during my lunch hour and was ready when I finished work! read more

Broaden my laptop because of the spacebar broke along with the shift key the owner Alain took a look at it fixed it very good pricing really good customer service. read more

This place is amazing at what they market for in fixing apple products at a very realistic and reasonable price. Helped me with a couple different products I've had issues with, my laptop being the main thing. read more

My MacBook Pro needed a new battery and wouldn't recognize some of the apps I had loaded on it. I asked for recommendations on a local Facebook group for places to take my laptop other than the Apple store. I ended up taking it to the Apple Xchange in Tempe. It was a great experience from start to finish. The staff are friendly, professional and patient with questions and I know I paid a lot less for their service than if I had gone to the Apple store. Excellent customer service!!! read more

Wow. I visited with two phones and two issues. I was greeted immediately on entry and asked to wait a few minutes. The person behind the counter attended 30 seconds later with a big smile. He looked at the issue. As it turned out it was very straightforward. Fixed immediately. He did not make me feel silly to have brought the phones in. Was honest and cheerful. Exactly the service you need and want. Wonderful experience. read more

The first few times I went here with my employer, these guys were great. I hate to give them a bad review, however my last visit was short and upsetting. I brought my godsons iPad in to get checked out because it suddenly stopped charging. It hadn't come on in a week, and we trusted these guys to give us an accurate description of possible causes. That didn't happen, I went in and this newer looking guy comes from the back and offers assistance. I explained the issue and he LOOKED at the tablet and stated it couldn't be repaired. I'm telling you I drove from north Phoenix to Tempe for ONE minute of advice. I believe the issue this time was because I was wearing my Trump shirt. The gentleman wasn't kind, and he never once smiled. My assumption is definitely not far fetched as this happens daily especially with me being a black supporter. Either way, I will now find another store, or allow my employer to take it in himself. Discrimination on the basis of something you don't like is unacceptable. By the way, I cleaned the tablet up, because he's 3 and it was sticky all over...and guess what it powered on lol. Were still taking it to get checked out elsewhere due to the fact it definitely has something going on with it. read more

The Apple Xchange - What are these lights? - Computers Near Me - Tempe, Arizona

I am giving them a 5-star rating because they answered lots of questions my fiance & I had regarding our iMac & iPhones. The guy who was helping us even went out of his way to help my fiance search for items he can add to his iMac for gaming purposes. He was helpful, friendly, and funny actually. I really liked that he was straightforward with us and didn't beat around the bush regarding anything. The store was extremely clean and very organized. They had iMacs, iPhone's and accessories for the items for you to purchase. It's a wonderful store. Thanks Apple Xchange for the wonderful experience. read more

The Apple Xchange - Computers Near Me - Tempe, Arizona

I wanted to write an updated review of this location. I previously did have an encounter with a former employee (or one that isn't at this location anymore anyway), but I have never had anything but excellent service with their products and product repair/knowledge. I've continued to use this company for all my repairs with both my computers and iPhone. Besides the one guy that is no longer there a few years ago, all the staff have always been really helpful and very knowledgeable and offer lots of extra tips. Their prices are very fair also. I plan to continue to use them for my Apple needs. read more

great costumer service, they were polite and knew what they were doing. had me in and out fast. i recommend this place to anyone who needs phone repair. read more

They provided great service and support when I first came in to diagnose my macbook battery issue. They replaced my Macbook Pro battery within 24 hours! read more

My 9 year old Macbook Pro was running really slow in January. Had these guys look at it and they swapped out the hard drive for a solid state drive for what I think is a reasonable price with labor. Started running like brand new again. In August the same computer was stuck on a loading screen after I entered my password. After multiple attempts of them trying to check the hard drive or credentials they ended up creating a new user account and I just re-downloaded my files from iCloud again. Couldn't have been smoother in both cases and my laptop works great! Highly recommend! read more

Most of staff is friendly and products they sale are good. But they are crooks if you want to exchange something. They kept telling me my battery was bad. Also another woman that was there at the same time. I went outside and charged it in less then 2 mins in my car. But inside it took over 40 mins to not charge my exchange phone. They kept telling me my battery was bad. They were lying and trying to give me less for my exchange. They just laughed it off when I told them their charger was bad. I left came back and a small guy from the back wearing a derby type hat came out. He was very rude and flat out mean. I had made no complaints. He gave me Horrible looks and had a real attitude. I have bought several things from here but won't be returning. read more

The Apple Xchange - Computers Near Me - Tempe, Arizona