Jmk at Cellairis was extremely helpful. Before I could fully mention what I was there for, he was already opening his hands to take a look at my phone. He already had an idea where to check. (I had issues with using the charge port, lighting cable kept falling out.) I tried toothpicks, old toothbrushes and got hardly anything out. He used tweezers and pulled out so much lent and debris I felt embarrassed. He was a pleasure to meet and I would recommend her to anyone. Thank you again read more

Jessie replaced my cracked screen protector and was very patient in helping me to decide on a new phone case. I highly recommend this business location. read more

I took a phone in for a simple repair to the Gilbert location (in Walmart). The back glass was cracked. The phone was fully functional it just had a crack in the glass. When they returned the phone it looked fine. I took it home (it is my sons phone). The front screen had been replaced and the Face ID no longer worked. They refused to fix it and said I had signed paperwork releasing them from liability. They claimed that I accepted it and that it had broken when I took it home. I didn't check the Face ID because it's not my phone and didn't notice the screen was inferior to the original screen. They never told me that they replaced the screen. They never said a word. That's not very ethical. They should have given a full report on what was done and why. They we could have examined it together. Beware. read more

** Update** regional manager is helping to get the phone fixed, he seemed genuinely concerned about the situation. - One week after the replacement of the back of Samsung s22 Ultra, It got water on it and now will not turn on. I took it back to Cellairis and showed the phone to Paul, he stated it should of been water proof. After drying it out it still will not turn on. I was told they have NO LIABILITY for the damage to my phone. read more

Cellairis - Check out all the water droplets on the camera lens - Mobile Phone Repair Near Me - Mesa, Arizona

Zero stars. I brought my iPad for battery replacement. It worked well until cellaris got it. Now, two weeks later, i now have a.broken iPad that won't work at all. I'm getting tech double talk regarding the failure. I had to pay for the battery in advance. Don't bring your iPad here for repair. They have no idea what they are doing. Tech guys are impossible to talk to. They are not easy to find. THE REST OF THE STORY: So to resolve the issue, I was given another iPad device. The apps which ran well on my original iPad do not load or run due to iOS incompatibility. I'm talking about basic apps like Facebook, Gmail, Office, DejaOffice, etc. Totally useless to me now. What is the solution? Buy a new one? Ha. read more

Rick was very helpful knowledgeable and very helpful. He took his time to explain the process and cost to fix our sons Ipad Thanks Rick! read more

Great service, fast and reasonable. I had called U break I fx a few months ago, didn't like the price to replace my ipad screen, they said it could be more once they open it up. So I looked around to buy a new Ipad, just kept using it with a cracked screen. I was at walmart couple months later and they said they had the screen in stock, quoted me a much better price and said they could repair it in 24 hours. Tristan and Jesse seemed knowledgeable and confident it would be done, didn't need to replace the whole ipad (pretty busted up). Thanks Tristan. Not going anywhere but here next time my wife or I break...er...when we break the next device. read more

Very professional! Impressive selection and great staff, especially Silvano and Ryan!

I will say that I have been extremely impressed with the service that Adam from Cellairis gave me. Adam is extremely knowledgeable, and on this day, he was the only one manning up the desk. He answered all the customers questions, answered the phone, all while working on my phone's broken screen. He did it with a smile! I did not know how much foot traffic this place got but I was happy to see that Adam took care of everyone. Thank you Adam for all your help on my phone and Ipad. I will be referring a lot of people to come see you. read more

I went to one of their locations and they were closed during their post to business hours. Below is a transcript of the email I sent to their national and how they resolve my problem....not. Me: I came to your location at 4505 E. McKellips Rd, Mesa, AZ at 10, which is when it was suppose to open per hours posted. I waited until 10:27 and no one showed up. I have to now drive to the next closest location, which is 11 miles away. This is an unacceptable business practice, when I am a paying customer. Cellairis: Hi Jrhusbands, Thank you for contacting Cellairis regarding your recent experience at one of our independently owned and operated franchise locations. We apologize for the trouble you are having. We appreciate you bringing this to our attention and will be speaking with the location about your experience. Thank you, Allison Cheek This response does nothing in regard to helping me take back my time. Thanks for nothing Allison. read more

In the past few months I've been here twice and both times have been amazing. I haven't had to make an appointment either time, the employees were very friendly, professional, and knew exactly what they were doing (I am usually very critical of customer service so I was impressed by the two employees who helped me on these separate occasions!). The price for the service is well worth it, as I'm able to drop my phone off without waiting or without an appointment, do my quick grocery shopping, and pick it up on the way out. So easy! I'd recommend this place to anyone and everyone! read more

This place is quick and convenient. They've foxed my phone multiple times (because i'm a klutz, not because of their workmanship) and have always been happy with their service. Young is great! read more

Pretty disappointed by the service here and won't be returning. I came here to replace the glass on my iPhone. The guy helping me also said it included a screen protector and advised that if I had that on the screen wouldn't break (I've never broken a screen prior to this and to my luck have now done it twice in just a couple months). I dropped my phone the second time and my phone was shattered. I peeled off the "screen protector" and yep, glass shattered. After talking to a coworker he said that they usually have a warrantee. I called and talked to someone that sounded, well, incompetent. He claimed he couldn't find me in the system. I told him I went there and he checked again, and voila he found me (probably because he didn't look the first time). He said I didn't have any warrantee and they couldn't do anything. They have no idea nor care about customer service or the customer experience. So now I need to find a new place. Suggestions anyone? read more

Loved Paul he is very knowledgeable and cleaned my phone so nicely!! My phone has never looked this good. Also the array of cases and accessories it's awesome. Highly recommend visiting Paul at the cellairis counter! read more

My daughter cracked the screen on her LG phone and after checking here, it was not very expensive to get the screen replaced, so I decided to go ahead. Her phone apparently has a hard to get screen and I was told it would be in within a few days. A week later, the screen was still not available, but that was because his vendor sent him the wrong model, which is obviously not his fault. He got the right screen and installed it. However, when my daughter got her phone back, the external speaker no longer worked. This means no alarms, no ring tone, no text alert, no watching videos or listening to music without headphones. I took the phone back at the same time as I brought my son's phone for a battery install. He said he could fix the problem, and we left both phones with him. A couple hours later, when we came back, a different guy was manning the booth and said the problem was fixed. Well, it wasn't. Her external speaker still doesn't work. At that point I gave up. It sucks that her phone doesn't have full functionality, but either they aren't interested in fixing the problem they caused, or they don't know how, neither of which is good. As a bonus, my son discovered that his headphone jack no longer works after this place opened up his phone to change the battery. It's clear to me that they don't know how to work on these devices without damaging something in the process. Definitely not recommended. read more

Hat's off to CELLAIRIS and moreso to NORM YANEZ! Going back a few months my HP Pavilion wasn't a happy camper and the repair shop I would have taken it to had moved. On a shopping trip to WalMart, saw the CELLAIRIS sign and stopped by and chatted with Mr. Yanez... I did that a time or two and my assessment was...here's an honorable man!! He proved himself admirably! The repairs were done and the cost was well below what I anticipated...and the machine is chugging along better for having been taken under Norm's professional care. Having proven himself beyond a doubt... I then brought in an older HTC and once again Norm performed magic! The smartphone is up and running properly and once again costs were extremely fair!! EXTREMELY!! I suggest if you need a phone or computer looked at... drop by and chat with Norm at CELLAIRIS (4505 E McKellips Rd, Mesa, AZ 85215 (480)-750-7013)... I'm pretty certain you'll be as impressed as I have been... CHEERS!! read more

My phone had a broken charging port and I was afraid I was going to have to get a new phone ... made a call to see if they could help before I drove over. Kyle was helpful and friendly over the phone and assured me he had the part and could fix the phone. I'm paranoid about leaving my phone with strangers, so was happy that he could work on it right there while I watched. Walked right into the store and he had it charging up again like new in less than 1/2 hour. Fast friendly service at a great price. read more

Awesome service! Came here to fix my daughter iPhone and they had all the parts needed. Anthony was so nice and explained everything to me. Very accommodating and helpful!! Great prices too and very good warranties. read more

What a joke of a place! First of all its in a Walmart so there's that. Secondly I showed up at 10:02 and the employee literally got there 1 minute before me to open the store which is listed to be 10:00 am. The gates were still down and I stood there with the hopes he would hurry and acknowledge me. He didn't and proceeded to take his time. Mind you I left work specifically to get there right when it opened so I could hope to be in and out so I could get back to work. Lastly I try not to go off "reviews" of places and use my own judgement- in this case I should have listened to the reviews and not even waste my time this morning. read more

WASTE OF TIME, run don't walk away from this place. Went to get my phone screen and charging port fixed. I had no other problems with my phone.Came home and had a ton of ghost touching going on.I would touch my phone and it wouldn't even respond. Or it would click something else. My phone did not do this before I brought it to Cellairis.I took it back and they supposedly fixed it, took it home same thing was happening. Called them, and asked for a refund because I don't have time to keep bringing it back, and they said to bring it back again, try to fix it again, and if that didn't work they would give me a refund. Took it back a again, the manager Paul supposedly fixed it this second time and said he actually put a 50 dollar more expensive screen on it, which was not true, because my phone tempered glass was still on the screen from last time, with the same exact air bubbles. So that was a big lie. Took it home and it was even worse with the ghost touching. Just took it back today for a refund, and they had to put my old cracked screen back on it. So now I have a messed up ghost touching phone now. So I've been there in all 4 times. Wasted gas, time, and now I have a broken phone, that Hardly touches, can barely swipe to answer a phone call, and a broken screen, and they took my screen protector that I had just bought and put on! First they said it could have been a pinched wire or a faulty screen they put on, now They said it's something going on with my phone not the screen, but my phone was not acting like this until they started messing with it. NEVER GO HERE read more

Jessica was so amazing! Replaced my iPhone 6 screen so quickly!! Love this place, even open on a Sunday!!!

I dropped my iPhone and shattered my screen and called abut making a future app and was able to come in 15 min after I got off the phone It only took 20 min to replace my phone screen and for a very reasonable price including a new screen protector. They were super friendly and willing to help that same day! Thank you again! read more

Talked with the manager, Blake and Stephanie. They were all super awesome and Stephanie put on my screen protector like it was an art form! Definitely really great people here :) read more

Anthony helped me replace 2 phone batteries today. He even allowed me to watch him as he worked, which was a huge relief for me. I'd definitely go back, I had a good experience. read more

I would first like to state my previous experiences were good. I am unsure if the poor customer service is due to new ownership or that I just received better service at the now closed Signal Butt location. I originally went in to have the glass replaced on my IPad mini and purchased their 100% customer satisfaction guaranteed product warranty for both my IPad mini and IPhone 6. Additionally I purchased the then stated required Cellairis cases for my phone and tablet as if I came in to have them repaired they would not be covered under warranty. All of these things I did not mind purchasing due to my phone and tablet being the most expensive asset beside my car I use daily and thought it was a good deal. So much so I even recommended the warranty to my friend who also purchased the warranty and cases for both his phone and IPad. I had to go back in and have the protector replaced on my phone at the original store where I purchased the warranty and again had a pleasant experience. However, the most recent experiences have failed to be satisfactory nor tolerable. I would be writing a book if I were to detail everything in this review, as I stood in there store for 2.5 hrs the first time and another wasted estimated 3+ hrs the second time. From the moment I walked in I felt as if their main intent was to find validation to void my warranty. They were unable to find my iPhone identification and showed little to no effort in attempting to find it. I was told it wasn't the same phone which was not true. While trying to point the finger at me it was brought to light that the person I recommended and who bought the warranty was under my account and would have never been able to find his account had I not pointed it out. Again they continued to find excuses to not honor my purchased warranty. Since this is a review and not a letter to the corporate office I will simply say if you are shopping for a warranty or if you are contemplating purchasing one or having a screen protector placed on your phone I would recommend you continue looking for a reputable company. The protector itself is good, however on the second visit, the employee failed to install it correctly after two attempts and refused to replace it. Somehow again my iPad mini was the issue. Not true. He also installed my case incorrectly which only damaged the protective cover at the corners. I was at a loss as to what I could do further and even wanted to call the police due to them continuing to lie to me and trying to charge me for something I had already paid for the first time the glass was replaced incorrectly and caused my phone to quit working. They attempted to charge me again. Due to my frustration, I had to get the Walmart Store manager as a witness simply because I was completely at my wits end as to what to do. They provided me the worst service I have ever received despite the area manager attempting to convey he was being nice by replacing my iPhone glass, which was installed incorrectly and yet was charged. A service that should have been provided without wasting several hours of my time. I am curious if the employees get a commission for their sales therefor are encouraged to not honor the warranty. I shop by reviews, and hope this deters future customers the grief, wasted time and disgust I walked away with. read more

Fantastic experience people were helpful and friendly and were able to take care of rwo cell phones that were very bad . I tried other shops and those shops could not compare even remotely. I definitely will bring my phones here to be fixed. For the service I received I would have gladly pAid double. They Rock down there for sure thanks again read more

Roman took great care of my phone today. The service was fast, Roman was very knowledgeable and personable and easy to communicate with and get the process started. What a quick easy alternative to shopping for a new phone. I didn't think the phone was salvageable, and it was fixed in just a couple of hours, minus the fingerprint function, but the phone was in really bad shape, so I'm OK with that. read more

the worse ever! they are so rude and they didn't fix what needed to originally get fixed on my iphone. do not recommend

Had cracked screen and brought in iPhone for repair. New screen caused speakers to only work sometimes and battery started draining rapidly. Brought in for second try. After two tries with two screens and three days no luck. Very nice people, just really don't know what to do beyond replacing screen. read more

Went in and got a screen protector and I had awesome service with Danielle. Good place to go!

This place is fantastic!! Didn't know anyone could fix my phone. They did! They were quick & precise! Price was reasonable. People are friendly & really helpful. Will go back for any other problems. They are great!! read more

I broke an iPhone 6 screen. took it to them to have it replaced. while it was being replaced I went and bought an iphone6s plus. picked the 6 up and it looked good. took it home put it in a drawer. just pulled it out yesterday to realize there glue failed and the screen was not sitting in the actual phone!!!! I take it to them. they said since it is a month out of there warranty they wont fix it. you could see the dust on the phone. broke my6splus and they wanted almost 300 bones to fix it.... batteries and bulbs is 169. Cellairis doesn't back there workmanship and they are way over priced. read more

Nobody likes to see their phone go down, as the repairs can be expensive. Unfortunately, I dropped mine and the screen was failing. I searched Yelp for nearby, quality repair places and decided to give Cellairis a chance. I was pleasantly surprised to be quickly greeted, given a repair price and time estimate by Jessica. She allowed me to watch her repair the phone and even answered all of my questions. Since she was alone, she divided her time well, by taking other customers and still finishing my repair at the promised time. She was professional and made a good repair. Thank you very much.. read more

Took my iPad in because of a cracked screen. Worst experience I've ever had. On the first repair attempt, they got the glass replaced but the home button and power buttons were intermittent. When I showed it to the manager, he just mashed down extra hard on the home button to get it to work. At this point I just assumed the home button was l little sticky and would eventually free up. I took it back and was told later that "someone" had cut the power cable when they removed the screen, then folded it over incorrectly when they re-assembled it. I took it back 5 more times because the screen kept popping out of the frame. The last time I went back, I asked the manager for a full refund. He told me that he would have to take the glass back. Are you kidding me! You wasted days and days of my valuable time, charged me 129.00, and you were never able to fix it. WORTHLESS! Do not take your iPad to these idiots. Complete waste of time! read more