I bought a Samsung TV on sale (great deal BTW, even better than Costco). When I went to load it to my SUV it wouldn't fit. I live in Chandler, and this location is a pretty long drive, so the manager Kenny was able to work some magic and get the TV delivered. I'm grateful for the team. My scenario was complicated and they handled it nicely. I hope BestBuy makes it in the cutthroat electronics biz. It was great to walk in and see my model (OLED is so nice) in person - unlike Amazon. Thanks, Kenny et. al. read more

Called in to see if I could purchase something that evening as I had an order awaiting pickup and didn't want to drive back and the employee on the phone let me know the item was available for sale that night. When I got to the store they told me I couldn't purchase the item until tomorrow morning. Terrible customer service, go to Micro Center, better selection, better customer service. Best Buy will be the next Circuit City. read more

No one answers the phone in the store ! They put you into a general phone room and tell me I can't talk to anyone in the store to confirm product availability ! The guy can't even speak English ! I WILL NEVER GIVE THEM MY BUSINESS ! THIS COMPANY SUCKS BIG TIME THAT's WHY SO MANY OF THERE STORES ARE CLOSED ! read more

To start, I would like to spend about $2,000 but Best Buy doesn't seem to want my money? It's not so much the Superstition Store alone but the BB entire system. They will not talk to anyone. They only give you a Chat-Bot the has 4 questions and no answers! It's a simple little question... "Can I buy online since you do not have what I want in stock, and I would like to Pay at pick-up so I can use my $300.00 credit". But Nooo, Best Buy programmed the bot with a 6 year old mentality. So, SERVICE = None; SELECTION = Plenty; VALUE = Doesn't cost anything as you cannot get it! read more

5/15/25 This store is in the Superstition Srings area in the Burlington Coat plaza. Service 2/5 This rating is generous. Sadly there are employees all around the store but in cluster conversations unaware of customers grazing in the area looking. I was shopping for a Kindle cover and wireless magnetic charger for an IPhone. I finally had to interrupt the employee group chat to ask for help. I had one reluctant employee give me directions where to look but he didn't budge. Must have been some good mojo flowing in their conversation that was too good to miss while assisting me. Separately the Kindle cover girl didn't smile or pretended to be helpful which is sad. Where did the days of greeting customers when they walk into their areas of responsibilities go? I purchased the cover and left. It's been years since I've been in and managers should easily see what I witnessed and experienced. Wish I snapped photos of those impenetrable employee group chats. read more

Went to Best Buy to pick up some micro USB cables and adapters, but the experience was frustrating from start to finish. The service was poor and super sloppy--staff seemed disinterested and unhelpful, and it took far too long to get even the simplest assistance. For a store that's supposed to be tech-focused and customer-friendly, this visit was a major letdown. Definitely expected better. read more

not just this location but bestbuy in general is horrible I preordered a new resident evil game and first they canceled my pickup then when I ordered for delivery there were no updates and Don't try to get a hold of customer service but they just hang-up on you. not consistent with orders at all read more

As of December 2025, the Geek Squad here is to say the least, quite poorly managed. Decided to stop here to inquire about some issues with my iPad since I'm in the area for work travel, I was directed towards the Geek Squad front desk, where only 1 lady was ahead of me paying. Unbeknownst to me there is no person at the front to help with questions of any kind..."as everyone there is to help only with their client"...not knowing this ahead of time I decided I'd wait to make an appointment with the employee helping the lady in front of me at the register...after waiting in line for 15min and a large line blooming behind me this lady from the front of the store appeared asking if everyone had an appointment, I told her my situation, and she told me unfortunately I could not be seen because they were "busy." Mind you this lady was talking nonstop with the other Best Buy guy at the front door supervising those who exit the store for the 15min while I was waiting in-line, and just now she decides to show up and try to manage the flow of all the people in line? Is my time not valuable? Why not tell me this earlier instead of wasting my time? "Only appointments." I was next in line, would a question really slow down an already behind department? This is how Geek Squad loses a former loyal customer...take your business elsewhere, preferably a mom and pop shop! read more

These clowns really let 40+ people stand outside in a line to get in 30 mins before opening just to tell everyone "sorry we're sold out". They knew exactly what everyone was lined up for and couldn't even open the door to say "hey we bought it all ourselves you can stop wasting your time". 10 workers just sitting there staring at people lining up for 30+ minutes. Losers. read more

I bought an HP (Hewlett Packard) printer. Did you know that HP intentionally puts software into there printers so that no other ink will WORK!!! You have to buy HP ink at $65.00 for 200 pages. The sales people should detour consumers from purchasing any HP products. A cheep printer costs so much more because of the exorbitant ink prices. I will never shop at Best Buy again and I will never buy any HP products. read more

Please avoid Geek Squad. They are severely short staffed and have too many customers. I should have taken my computer to an Apple Store. Even though they have appointments, they don't have the people to handle the appointments. They don't have a system for people to work their way through pickup and drop off. Why should I have to wait 30 minutes to pick up my computer? read more

I had to tell 5 different employees in the same section I didn't need help. What really annoyed me is I was in the middle of a video phone call with my husband and she walks right in front of the camera and goes can I help you? Loudly. I was trying to show my husband something and it honestly just made me want to leave. I felt that was pretty rude because you could easily tell I was face timing someone. The store is clean and other employees are nice but I don't need to be asked again and again and again in 10 mins if I need help. Once is plenty. And they need to learn to take no for an answer because one employee asked me 3 times. Once is enough. read more

Came here because my laptop unexpectedly died and went to Tech Heaven so I was on a mission to replace it with a new one. I met with Chance and he got me all set up with a new Lenovo laptop and the best thing for me was it was on sale, so I got it, Microsoft Office, and Trend Micro antivirus software out the door for less than $1000, which I was initially thinking I'd be spending much more. Chance was very friendly and helpful, not to mention sympathetic to my situation. He is very accommodating and will go above and beyond to make sure your consumer needs are met. He is also straightforward and honest and will not steer you into buying a dismal product you will not enjoy down the line. He told me right away which laptops to avoid and why and showed me the best ones and went over their features, the pros, and cons, which helped me make my decision on the one to go with. I HIGHLY recommend Chance when you're looking for a good quality customer service rep to sell you a laptop, desktop, or other tech product you're seeking. He is truly knowledgeable!!! read more

How many employees does it take to process an AppleCare product claim for and they still didn't get it right squad I mean, useless geek squad probably the best Best Buy is the worst customer service read more

No real customer service. You'd ask someone a basic question and it's like trying to pull eye teeth. Not a place to come if you want service of any kind. read more

Best Buy - Inside the store - Appliances Near Me - Mesa, Arizona

Absolutely AWFUL! I had a gift card (paper) that got wet and lost the pin #. It has $100 on it. I was denied purchasing anything because I was denied by MANAGEMENT and told I was out of luck because there wasn't a pin #. They scanned the bar code and it came up but they refused me to buy my product without the pin. I reached out to Customer Service and was told I had to pay $5.00 to talk with a tech person and waiting an hour without resolve. Horrific customer service and Best Buy better give me my $100 back. Don't go to this location - totally awful! read more

My Mom has a phone designed for seniors. She struggled for over a week to set it up. Thanks to Alex and Sam and their initiative and perseverance she can keep her independence and her kids can keep an eye on her. (She's Ornery) read more

The good part I guess is I was close to the only customer in the store . Some of the employees that day work for other companies . I'm guessing all their sales are online. Their specials were basically there to promote their products should a customer call or walk in. read more

I come here because it's the closest one. Customer service is non existent. I bought a laptop here and I did all the research myself. That was on because I'd rather do my own laptop research anyways. I came back to get a monitor and a keyboard another time and nobody came over to help. Just 3 employees standing around talking. When I finally asked them for help they gave me the wrong information and couldn't show me what one I wanted looks like when it's turned on so I got a $200 monitor somewhere else. I just came back to price match on my laptop which they did fine. Then I asked them about tvs while I was still in line, walked over to the TVs after the already know I have money to spend. Nobody came with to assist me. I had questions and no employees were around. When I walked to another area there were 3 employees helping one customer. Nobody bothered to ask if I needed anything. Am I asking too much to have someone say "can I help you with anything today sir?" After browsing TVs for about 10 minutes with no assistance? This world is a sad place, and this store is a perfect example of the direction our society is heading. At least acknowledge your customers! Do people not know what somebody browsing products means? Do they not see a look of wonder? If I worked there I'd have been upselling things or making suggestions; but that's why I don't work here I guess. read more

Terrible customer service. Almost like half the employees actively avoid trying to help ppl. The greeter working rn was THE most helpful person in the store. Make that dude manager read more

This is the worst store I have ever gone into. Not only is the wait extremely long but you are lucky to get any kind of help at all. I simply wanted to know what was the generation on the tablets and not one person could come help me or answer that question. If I could give this store a negative 5 I would. I guess they figure if you wait long enough you'll get tired of waiting and leave. That's usually what happens. read more

Worst rvs ever. Still under warranty and the would not fix my 55 inch Smart tv, and I cant even see the screen now. They do not honor the warranty even though its been less than a year. I guess I will have to go to WalMart. Then you call Customer Service and they don't even understand English. read more

Best Buy - Appliances Near Me - Mesa, Arizona

Had an appointment for Geek Squad for a camera installation for my vehicle. When I arrived for my appointment, I was told that the staff member who does vehicle installations called in sick but someone would be reaching out to reschedule.. I'm hesitant to book with Best Buy again but I definitely will not be rescheduling with this location. Awful customer service and overall experience. read more

Online service: poor, they lie about the delivery dates just to stop people from chatting them Selection: ok but poor customer services makes it as bad Value: ok, but customer service online is terrible read more

Best Buy - One of the many lies they told me - Appliances Near Me - Mesa, Arizona

I purchased a Dell laptop open-box from Best Buy on November 7th, and it was delivered on the 8th. Initially, it worked fine, but after about 12 days, it began repeatedly rebooting with the blue screen of death. On November 21st, I went to return the defective laptop in-store. That's where things went downhill. The manager handling my return informed me that it was outside the return window. I was surprised by this, and I'll admit I raised my voice slightly--not out of anger, but confusion. I quickly recomposed myself, but the manager stated that, because I had raised my voice, he would no longer process the return. He also insisted the return policy starts from the purchase date, not the delivery date. While I didn't know if that was accurate, I was shocked at the lack of willingness to work with me on what was clearly a defective product. Instead of resolving the issue, he threatened to trespass me from the store when I tried to discuss it further. When I left the store, I checked my digital receipt and noticed it stated I could return the item by January 15, 2025. I initiated an online return, and to my relief, it was processed smoothly, with a full refund issued after I shipped the item back. So, not only was I treated poorly in-store, but I was also outright lied to. To clarify, I never yelled or lost my temper--I simply raised my voice in a moment of confusion, and the manager's response was completely disproportionate. My experience was shocking, to say the least. Best of luck with your returns--you're going to need it. read more

This location is literally a dump. Came in to buy a new iphone and was treated rudely by the woman i. the mobile section. She was short and standoffish the entire time. Furthermore, she told me the price of the phone was $100 than the advertised price until I corrected her. They also had "issues with the system" and were not able to activate either iphone 13's they had in stock. Went to the San Tan Village location and was able to get my phone and wasn't treated rudley. Side note: the womens bathroom smells like someone straight up died in there. filthy, sinks overflowing just digusting. read more

The worst selection and customer service I've seen in many years. Very snotty guys with terrible attitude and little knowledge of product locations or functions. They were rude and snarky to me and I left angry. Date of visit was late morning on 09/25/2023. One snotty guy butted in to my interaction with an employee where I was trying to find something and when I asked another question he pulled major attitude saying he couldn't help me because it was his day off. That rude person should stay home on his day off. read more

The one star rating was due to a price match issue which no one could resolve due to Best Buy policies. I purchased a 77" LG TV Jan 18, 2024. There was a free wall install with the purchase if TV was bought that day. I also picked up the mount and a kit to conceal the wires in wall which I installed. The sales person recommended a My Best Buy plan that extended the warranty on the TV for an additional year along with discounts on BB items. The return period if needed was also extended. There was NO MENTION of bundling everything together. AS it turned out, only the mount and wire kit were discounted, NOT THE TV. In February, there was a price reduction from $2499 to $2199 on the TV. We went back to the store to get the price reduction and were told it didn't apply because everything was bundled. I was going to return everything (as the TV hadn't been delivered) and start over including cancelling the My Best Buy plan. I was then told rather than return everything, let the Geek Squad install it and then they would price match it refunding the $300 difference. The TV was installed on February 21. We went back to Best Buy on Monday, February 24 and were then told they couldn't price match because the price was back up to $2499. If the price dropped in March, I should come back. The problem they said was a system issue that wouldn't allow them to make the refund. There is apparently NO ONE that has the ability to override this. I cancelled the My Best Buy plan, lost the discount on the mount and wall kit and was charged from January 18 to the cancellation date of February 24 even though we only had the TV for 5 days. I am completely done with Best Buy and will never buy another thing from them. They apparently have no complaint resolution department that any of the employees know about or can even tell you who to contact. By the way, A note on the top of my receipt says "price match on the 21st, $2129.99. Thanks for nothing. Costco is a much better option. UPDATE 2/28/25: Best Buy Corporate called tonight and corrected all the wrongs in my initial email. The representative apologized for the miscommunication and problems that happened in the store and issued the proper refund. I was shocked at how fast they responded and really appreciate them not sweeping it under the rug. read more

No wonder brick and mortar stores are going out of business. I wanted to drive to purchase an item that showed 1 in stock so I called to verify availability. There is no way to contact the local store directly. Just the call center which also doesn't have the ability to contact the store directly. I hoped online and bought it on prime instead of potentially waisting a drive. I'll just have to wait the day but I know my time won't be waisted now. read more

I have been here twice, and both times found it difficult to get help. They have four or five people working in the tv section. But only one person working in the computer section. I guess there is more money in selling tv's. The person working in the computer section noticeably ignored me, so I had plenty of time to wander around, and in the main walkway where they had computer monitors lined up, I noticed the price tag cards on top of the boxes didn't correspond to the monitors . Oh, and I also couldn't ignore the dentures somebody left on top of one of the boxes. Super nasty. When I pointed them out to an employee he called it in over his blue tooth ear piece and then broke up laughing when they told him to see if they fit. read more

Best Buy - Deals so good somebody's teeth fell out! - Appliances Near Me - Mesa, Arizona

Honestly, it started off as a five, and then they deliberately failed to deliver the product on time. After some research I discovered that the product was going to arrive 13 days after it was documented on the receipt. Initially customer service was not able to assist me. However, I was able to connect with a CSR leader by the next day. This person fixed my issue and delivered on a new set of expectations he helped broker. I shop for home electronics online, but I usually buy them in a brick and mortar location. I want Best Buy to know, delivery dates a part of the reason we purchase a product and failing to deliver is a breech of Trust. But I also want Best Buy to know that your CSRs saved this customer from going elsewhere and changed my mind about the reliability of your stores. read more

Total Cluster f**k. My dog ate my computer power cord so I bought one online for immediate store pickup. Item was supposed to be in perfect shape, but open box for $50. It was totally beaten up by the way... but that wasn't the the punchline... Turns out "power cord" doesn't contain a CORD, just the square charger itself, cord is separate for another $35. That makes it not a "Best Buy" but a crap buy. Apple is selling these at the Apple Store for $70 with a 2 meter cord and $60 with a 1 meter cord. Thanks for wasting my time a**holes. Your 'best buy' is actually a worst buy and you also ate my rewards certificate that you didn't give back to me when I returned the item on site immediately after buying it when I found out the 'cord' I bought didn't contain a cord! Cluster F indeed. I ended running over to Santan Apple store anyway. can't get my 2 hours of my life back. Won't be coming back here - ever. read more

Wow! What service! Brian had all the answers I needed help with plus friendly! He should be on your commercials because he is a real life dream employee! Thank you for the audio help and I hope you get a well deserved raise! read more

I ordered a 1400 pc and was told I could pick it up an hour later and I waited for 3 hours with no pc and they had many employees just standing around doing nothing and I asked if they pulled it already and they kept telling me to wait for 3 hours then fin I get an email saying it's not in stock then they make up so many excuses saying they had 3 pc's stolen then it went to 1 pc stolen and they tried to blame me saying I should've waited for my email and other information now I'm sitting here with no pc no refund and they want me to wait 2 weeks for inventory read more

I was recently in Best Buy shopping for a soundbar with my son. Chris was beyond helpful and went over and beyond finding the best soundbar for the kind of TV my son has. Thanks Chris for being patient with us and answering all of our questions. Amazing job. Excellent customer service. read more

Very poor customer service. Did my research and found a TV I wanted to purchase, which was in stock at this location. Waited in the TV area for approximately 10 to 15 minutes before seeing a clerk. After retrieving, the TV I wanted, they loaded it into the bed of my truck. When asked if they have any tine or anything, the clerk immediately said no, but you can go to Walmart nearby and buy some for about $15. I advised I didn't feel like spending anymore money since I just dropped nearly $3k on a tv. The clerk stated if you wedge it in there (sitting upright), it shouldn't move, which anyone with common sense would no otherwise. Once the product was paid for and out the door of the store, I felt the clerk could care less about the consumer. Not only will I not be shopping at this location again, but I may end up taking my business elsewhere, from now on. Bummer! read more

Bought a Samsung Flip 5 phone in August 2023 from Best Buy, and it died in October 2024. Touch screen went black and unresponsive, and I could not retrieve photos, contacts, etc. I went back to the same Best Buy store in Mesa to buy a replacement A34 phone, as the repair costs on a touchscreen are astronomically expensive. The tech could not get the Flip 5 screen to work. The A34 Internet phone ad for October said the price was $299 if Best Buy did the activation. Well, not really. The tech said this only applied to new Verizon customers and I should read the fine print. I did, and there was no mention on the website of a new customer requirement. Then the tech charged me $50 for a Best Buy Plus plan, claiming it covered all the time he spent on trying to get photos off the Flip 5. There is some validity to this claim, but I did not order the plan. Then he sent me to the Verizon store to get a SIM card (they billed me later for activation). Then he noted the original SIM card for the Flip 5 was a 4G card (remember I bought the phone at the same Best Buy), and kept it. Fortunately I grabbed the Flip 5 phone before it too could be confiscated. So I wound up with a replacement phone that cost closer to $500 than to the advertised price of $299, and unwanted BB Plus plan, and no photos. I have been shopping at this store for almost three decades, and have never gotten such a runaround as this occasion. Buy your phones somewhere else. read more

Went in to buy a new phone. Everything was great, so friendly. Bought the phone. Came back in a few days to pick it up. So much for the friendly service. So much for any help. Zero assistance, not even friendly. Thank you for your time. read more

After placing an online order for a new washing machine, I scheduled deliver for 2 days later, selecting a 4-hour window of noon to 4pm Because it was a normal work day, getting home by noon was quite an ordeal. The entire time I was fighting to get home, I pictured the delivery man leaving a note because It was 12:05 and I would be 5 minutes late, having to reschedule and take another 4 hours off work. I made it home and it turns out this scenario could t be further from reality. At 3:10pm, the delivery dispatch called to say delivery wouldn't be until 4:45pm. I explained I had a 6:30 appointment and it was important they make the second target time. I received no response from dispatch, and they hung up. By 5:50, it was apparent i wouldn't make my appointment so I tried to call dispatch for an update. I checked the texts they used to alert me the previous day and there was only a link to the delivery site with outdated delivery time of 12-4pm. There is no number in the website read more

Update: one year later, and I never received a refund or an apology. Avoid Best Buy and Geek Squad. You'll receive better customer service from a rattlesnake. There are plenty of other options out there. read more