Negative stars. I have a Motorola G2026 02/2026 purchased through Cox, dropped it once a month ago…read morewith a "break case" shield. Charging it today and noticed the entire screen is scrambled. Cox Mobile referred me to this location under insurance. No one else in line, gave the details to the representative, referred to call Asursion- on site did so, THEY have no replacement or cannot fix on site- okay, no problem. THEY do not service Motorola products. Hmmmmmm. After doing the Kiosk stuff and speaking with an Asursion rep, I told the in person rep let's do a replacement then for $29.99, however I sorta need this for work. I noticed a few other customers arrive and politely told the rep to please assist them and I'll patiently wait. The rep continued to ignore me and assist the next 6-7 customers who seemed to all have the same or similar issues except being Apple related. The rep continued to WHISTLE (endlessly) assisting customers and making up fake gestures to them. I waited patiently and so on. After ONE HOUR of being ignored I finally quietly left back to Cox Mobile only to be referred to the Asurion website to FINISH the claim. In turn, " Sorry we're unable to continue your claim, an error occurred while processing your claim." BTW, it was a male, no name badge-never introduced himself-was more worried about making a commission, making stupid -lame comments to the others or WHISTLING the entire time. I see now the ones I let go after me, the rep was ALL about them and completely ignored me. The rep had endless opportunities to take my payment for a replacement and I would've been happy. Amazing how this happens and is accepted. This is by far ONE of the WORST customer services ever, especially NOW. 06/29/26 after 4PM, waited until way after 5PM.

We've used this repair service for both our previous iPhone's for new batteries…read more Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable

This visit was the second time I've visited an iFixandRepair Store. My visit to this location was…read morestellar. Besides fixing my phone within 30 minutes, he gave me the insight I needed to make sure the problem is less likely to happen again. I really appreciated that. I will use him again I'm sure though :)

took my tablet in and put my down payment I went back after 2 week to ask about my tablet when they…read morenever contacted that it was fixed and they told me the next day the screen would arrive so I waited and I went back the next week they said they would have it ready by july 10 I went in today July 11 and the guy was working on a phone and just ignored me he knew which tablet I was there for and when I asked why it took them a month just to tell me they cant fix it he muttered something and when I said what for him to repeat himself he stayed quiet he was no help at all he barely spoke english and was very hard to understand this place is terrible don't come here

Jessie replaced my cracked screen protector and was very patient in helping me to decide on a new…read morephone case. I highly recommend this business location.

Jessica at Cellairis was extremely helpful. I made an appointment to be the first customer. Before…read moreI could fully mention what I was there for, she was already opening her hands to take a look at my phone. She already had an idea where to check. (I had issues with using the charge port, lighting cable kept falling out.) I tried toothpicks, old toothbrushes and got hardly anything out. She used her tweezers and pulled out so much lent and debris I felt embarrassed. She was a pleasure to meet and I would recommend her to anyone. Thank you again

This is place sucks!!! Over changer and service was horrible!! Sucks sucks sucks!!!! stay away…read morefrom this crap place!!!

I had a GREAT experience at iPhixation's Tempe location. (McClintock and 60)…read more Ashley was super helpful. I had an iPhone 5 screen replaced. When I left, the phone was still having issues. Upon my return, Ashley immediately worked on the phone personally, and replaced the battery for half price since the first repair didn't fix all of the problems. Everything about my fix/transaction was prompt, professional, friendly, and met all expectations. I'll be returning to iPhixation for future phone/computer repair issues. Thanks!

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Did I wait almost an hour in-store to pick something up that I ordered online earlier in the day?…read more Yes. But did I still get excellent customer service from Aaron? Also yes. Aaron was solo in the store, assisting someone with an issue for the past 4 hours that he did not cause. He was calm and patient, working hard to resolve this customer's issue. He then simultaneously got my item and assisted an elderly lady who had visited before with questions on how to use her phone. He was so kind and calm (I would have lost it) while having to go around in circles in order to finally find a resolution for everyone in the store. Great job!

The staff at this store are 11/10 regarding when it comes to customer service. They were all very…read moreinformed on the best deals and were able to recommend the best products that would accommodate me in my goals, both personally and professionally. I didn't come prepared, which increased the amount of time needed to get all we needed to do. Everybody handled it with extreme professionalism. The energy was unlike the energy at any other phone store I've ever been to Thank you Chrys, Malik and Annely for all of your help today.

i went into the store to inquire about internet service and the young black male that was working…read moreon 1/4/2025 around 1130 am. Should I say needs customer service training and a little. i ask about internet service and he said let's check availability, he kept messing up my address and kept entering it incorrectly. i gave him the zip code he immediately snapped back and said I was not eligible for service which is a crock of crap because I came home and spoke to a online rep and they stated i was eligible for service. So this kid just didnt want to do his job and set up service for my and my at home job. i attempted to call the store and the phone kept giving me to verizon customer service why have the local number listed if you cant speak to a rep in store to address a issue. as 15 year customers we are cancelling our "F"ing service, due to someone not wanting to do his job , I will be returning to the store to speak with a manager.

Had to wait a quite a long time otherwise it would be a 5 star…read more A nice young man named John, kindly assisted me and solved my problem. I was thankful and appreciative of his service. Glad I stayed with Verizon when others were being considered.

I don't like to shop in the stores, this is the reason why. Customer Service is rough. By looking…read moreat me the lady told me she didn't think I could afford to watch I wanted to buy. How does she know that we aren't entitled, privileged Americans. And we surely don't keep up with the Joneses.

Daniel was very helpful, informative & genuinely gave us exactly what we wanted in the phone we…read morechose & what we wanted to pay on our phone bill & the service we wanted, too. We highly recommend you see Daniel for your next phone, internet or anything else AT& T can help you with!