When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all troubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years. read more

Verizon - Some cute cases! - Mobile Phones Near Me - Mesa, Arizona

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Ordered my phone online. MarRea brought me my phone and I set it up myself. He was there for any questions I had and logged me in for Internet access. It was a very smooth process transferring everything over. I had a cord and MarRea gave me a block since the outlet on the table was for 3 prong or USB, not USB-C. Thank you MarRea and this Verizon location! read more

5/7/25 Located just south of the 60 on Signal Butte across the parking lot from Walmart. Parking 5/5 "Today" we scored a parking spot up front but this is Verizon's busiest store in the east valley. Parking is limited and is shared by numerous popular restaurants and businesses so you may need to park and hike. Service 5/5 Time for a much needed upgrade for my wife's iPhone 10. We signed in waiting for the next available representatives who was Drew. He greeted us and brought us to a workstation. We discussed phone options and found her iPhone 10 qualified for a free upgrade. Awesome Sauce !!! We kept our existing Military discount plan pricing with her shiny new phone. My wife picked her color, case and the data transfer was all handled by Drew. During the hour long process Drew explained the key improvements she gained in this upgrade. He also reviewed some of my phone settings I was having trouble with and resolved those as well. Once the data transfer was complete Drew performed side-by-side reviews to confirm everything made to her new iPhone 16. Drew provided excellent customer service today. He asked great questions to help direct us towards the right replacement and free on top of that! Drew demonstrated both customer and technical skills which made our visit and the new phone upgrade flawless. Perfect Gentleman and represented Verizon very well Kudos we appreciate him! Recommend 5/5 Although busy, we recommend this store and Drew. Can't say enough about him. In to the next review, SYOY! read more

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Subject To Whom It May Concern, I am submitting this formal complaint regarding Verizon's handling of my account following the death of my mother on January 15th, while I was experiencing significant financial hardship. As an Arizona resident and consumer, I am protected under the Arizona Consumer Fraud Act (A.R.S. § 44-1522), which prohibits unfair, deceptive, or unconscionable acts or practices in connection with the sale or servicing of consumer goods and services. While Verizon may claim adherence to internal billing policies, the manner in which my hardship was handled raises serious concerns regarding fairness, reasonableness, and good-faith customer service obligations. Following my mother's passing, I incurred unavoidable and extraordinary expenses related to funeral arrangements and family obligations. This created a documented financial hardship. I contacted Verizon promptly to request temporary relief, flexibility, or reasonable accommodation. Despite the well-recognized nature of bereavement hardship, Verizon representatives refused to meaningfully work with me, instead insisting on strict payment enforcement with no accommodation or escalation offered. This rigid approach forced me to divert funds I did not have, pushing me into a significant financial deficit during an already devastating personal crisis. While Arizona law may not mandate a specific bereavement billing policy, A.R.S. § 44-1522 explicitly prohibits business practices that are unconscionable or that take advantage of consumers during periods of vulnerability. Ignoring documented hardship while continuing aggressive billing practices may fall within this scope. Additionally, Verizon operates as a regulated telecommunications provider subject to FCC consumer-protection expectations, which emphasize transparency, fairness, and reasonable treatment of customers during billing disputes and hardship situations. Verizon's failure to provide clear hardship options, escalation paths, or temporary relief contradicts these principles. I further note that Arizona public policy consistently recognizes bereavement and financial hardship as legitimate grounds for temporary accommodation across multiple consumer and employment contexts. Verizon's refusal to apply discretion or flexibility reflects a lack of good-faith engagement and raises concerns about systemic treatment of vulnerable customers. I am requesting the following corrective actions: A formal review of Verizon's handling of my account during this hardship period Reversal or credit of fees, penalties, or charges incurred as a result of this failure to accommodate Written clarification of Verizon's hardship and bereavement policies and an explanation as to why they were not applied in my case Assurance that Verizon complies with Arizona consumer-protection standards by exercising reasonable discretion in hardship situations If this matter cannot be resolved promptly and fairly, I am prepared to escalate this complaint to the Arizona Attorney General's Office, the Federal Communications Commission, and other appropriate consumer-protection entities. I expect Verizon to address this matter in good faith and in compliance with Arizona consumer-protection law. Sincerely, Dan Schroeder read more

Marissa didn't seem to know what she was doing and overcharged us and put us on the wrong plan when we were just trying to take advantage of Verizon's own deal. When we tried to come back the same day to fix the issues, she avoided helping us and made us wait over an hour. Dylan finally helped solve the simple issues and gave the solutions. However, overall it was a very unprofessional and tedious experience so won't come again. Would rather pay more at the Apple Store than do business again at this store read more

THIS STORE IS NOT SAFE!!! DATA PRIVACY VIOLATION!!! UNWANTED PERSONAL TEXTS FROM THE SALESPEOPLE!!! My daughter went here to get an iPhone upgrade. The sales guy was overly friendly, to the point my daughter became very uncomfortable, so she took her new phone and left as fast as possible. The next day, she got a totally unsolicited personal text from the sales guy wanting to meet up! This was a gross violation of professional and ethical boundaries and a major breach of my private account data! He would have had no way to obtain my daughter's cell number except by opening our account, looking it up again, and entering it into his phone for his own personal use! My daughter was so frightened by the random text that she was afraid to go back to return the trade in. I went and complained in person to the Store Manager who hasn't done anything but give generic and vague apologies, then ignore me ever since. DON'T TRUST THIS STORE!!! IT'S NOT SAFE!!! read more

I had the BEST customer service experiences at this location recently...especially my second visit when I took my iPhone 13 Pro Max to be traded and upgraded to the iPhone 14 Pro Max with 1 TB of storage space! Gabriel was my knight in shining armor customer service man. His customer service skills were first class all the way and we not only talked about the phones, my trade in deal, etc., but we also clicked on a personal level, talking everything from Randy Johnson's bird-killing fastball to concerts, music playlists, and life in general! It's amazing to go to a place and be treated like a VIP rather than just an ordinary customer. I am VERY satisfied with my phone, with the OUTSTANDING customer service at this store, and I made a really good friend in Gabriel too! read more

if I could give this a negative score, I would give it a negative. Our experience at this location and switching from AT&T to Verizon has been hands-down the worst experience in Customer Service I've ever seen. Mike an employee at the Signalbutte location should be fired. Everything we were told by him did not get done or handled correctly. All Mike was concerned about was upselling us and there was no follow through. It started with having an appointment w him that resulted in us waiting 45 minutes because he told us having an appointment would be the fastest way with him while people continued to walk in off the streets without appointments getting served before us.. It continued to evolve, he didn't stay with us until the end, and handed us off to another employee, and that was the beginning of all of our issues. We got stuck paying $616 for our cell phones w AT&T when the deal was supposed to be that Verizon took over the balance because we were switching to them. Do not do that deal!! you do not want the hassle. at least don't do it with the Signalbutte location. It's not worth saving $10 a month. More than 12 hours of collective calls into their call center...being routed repeatedly and having to repeat my story over and over and over it's taken just under four months to get our money back. Thanks Mike. I hope one day you experience this type of Customer Service so you know the damage that you're doing To others. A word of caution East Valley , do not go to the Signalbutte location for Verizon. read more

The Manager was a complete DOUCHE because i didn't want the Protection Plan. He said, "Whatever!" and then dismissed me! This is clearly acceptable behavior with Verizon cause it cant be the only time he's behaved this way. It came to easy for him. B I've been with Verizon for 12 years and now im heading to T-Mobile to transfer my service! F*** You Verizon and your tacky AND lack of customer service skills. read more

Came in on October 4th, I scheduled an appointment online for 12pm and was greeted right away by Cody. Cody was super helpful and even had to take a delayed lunch to help me get my phone set up! There was some issue with their system not liking my ID so we had to get some help from several other employees that were just as nice and helpful. The vibe in there is amazing! Cody told me I may have some trouble getting my old number onto my new line since it was tied to a different account but I have it on my new phone now with no issues. I didn't even have to pay anything out the door to leave with my phone and plan! Any of the guys in there are 100% willing to help you get anything you need. Any of these negative reviews are simply because of a misunderstanding which is easy to happen in sales. 10/10 would recommend. read more

After my first comment, the only thing I have received is an increase in cost for my four lines. Still no new phone upgrade. In my most recent conversation with them, they hung up on me. Thanks for nothing! read more

Vinnis an haley were super help with an amazing personalities they turned something stressful to a joyful fun time :) thank you again guys keep up the grate work ! read more

I went in to fix 2 phones that could neither text or call. I was helped by Tudor and he offered awesome help. He was very knowledgeable and was able to fix my problem. He also helped me contact Verizon customer support to resolve some issues when I got new phones. I came to him with a handful of different requests/issues about my Verizon bill and getting new phones. Tudor made the experience enjoyable. The location was clean, visually appealing, and best of all each of the employees I interacted with were super friendly and knowledgeable. I would definitely come to them for any help I need in the future. read more

The store itself was very nice. Very modern and clean inside. However, I will never be coming here again. Came here to get a new phone. Went through the entire process of reviewing current plan, selecting a new phone, getting the screen protector, case, and other needed accessories. During the data transfer from my old phone to the new one, the store employee never put me onto their wifi, so they used up all my data. Got the new phone and could't even use it outside of the house due to only having a few days left on my plan and my data was down to less than 10% for the remainder of the cycle. Once home, and using the new phone, I realized they gave me a 128GB phone when my old phone had 256GB! So here I wasted over $1,000 on a phone only to get one with the smallest amount of storage for a modern day phone! I looked into returning the phone and getting one with bigger storage, but with the return/restock fees and having to get another screen protector, it was more money than it was worth! I am beyond disgusted. read more

Worst customer service, the worker don't even bother to ask how they can help, not even pull up your account, I had some issues with my new iPad and went to get some help and they send me home and said that if I was already been help by costumer service over the phone, I need it to talk to them to fix my problem, the worker name is Cody and he even went to the manager Leila, this two people break my experience with Verizon. Worst in store service ever. read more

This store is more concerned about writing contracts than servicing customers. very crappy customer service.

Don't fall for the "Discounts"...they rape you in a couple dozens different AZ Surcharges and Fees they Make You Pay so your still paying regular price for whatever! Of course it was easy and pleasant to get it...then when you get your bill, nothing but lies and a sick feeling in your stomach. read more

Ashton the manager, in very rude tone, told me wait for 10 min. Then told me to come back tomorrow. The 30 min before store closing wasn't enough time to sell me a new phone in a store that had 2-3 people working and 2 people in it. read more

Ben and Gwynne here are amazing! I came in this morning to upgrade my phone. Ben did the whole sales pitch getting me set up with my three item bundle, but I didn't feel pressured or forced to get anything I didn't need. I had an issue with an order that was placed the other day and was cancelled, but the cancellation was still pending so it was looking like I wasn't going to be able to get a new phone today. Ben went above and beyond to troubleshoot and do everything he could to get the issue resolved. While I was sorting all of that out, he started helping another customer, so when it was fixed, Gwynne took over to get me checked out. I work in healthcare and work 12:30-9pm and I was cutting it super close at this point. She did everything she could to make the check out process fast and easy and get me out as quickly as possible so I could get out the door. She was so sweet and polite and even though I was rushing her at this point, was calm and collected. I usually go to the verizon at superstition springs, but the customer service I got here today was honestly exceptional. They went above and beyond, doing way more than either of them had to, to make this a great experience for me, and I'll be coming to this location always going forward. With everything going on in the world, it's always a breath of fresh air to interact with such awesome people. I left today with a new phone, a great start to my day, and still made it to work with time to spare! Thanks so much verizon fam. read more

Sales people tell you about GREAT discounts. Then you 'apply' for them only to discover there are so many conditions and restrictions that you NEVER get them. The only discount we can get is $10/line discount with autopay- that HAS to be with debit card or checking account (no credit cards). Also you have to make an appt for EVERYTHING. Then you show up 5 mins before your appt and wait another 50 mins before they get to you. There were 2 employees standing around doing NOTHING the entire time I was waiting. They also promised $0 out the door with iPhone trade-ins. Due to "max credit" we can give you, you must now pay us $100 "out the door". Bunch of BS. All cell phone companies suck. Customer service is not good for ANY of them. I was hoping at least my cell signal would be better coming from Sprint. But NOPE not that either!! They know cell phones are no longer a luxury but a necessity. And they don't give AF. read more

We went to this place the previous day to buy a new phone and add another phone to the existing line after all the transaction was done we spend a lot of money in this place. The next day we went there to ask some questions about the new phone and the second phone this tall red hair blue eyes man I don't recall his name reacted very aggressively towards us when he realized that we were not buying anything and we only had questions about the phones we purchased the day before. My wife point out his bad attitude and he got almost violent towards my wife and told her to leave!. My wife asked him to get out of her face. For a moment I felt we were going to get into a physical altercation just for us asking questions and not purchasing anything. I told my wife let's go this place is garbage they don't care about the people trying to get help from them even after they spend a lot of money there. Buyers be ware this is not a reputable business any business that allows their employees to treat the customers like that don't deserve you to spend your money there. read more

If I could give zero stars I would. I walked in the store and it wasn't busy. All staff ignored me. After standing there looking at them for several minutes I went up the the guy who said he was the manager and asked for help. He said Xander, who was hunched over a display looking at his phone without ever looking up, offered to help me but I ignored him. I said he didn't offer to help me. The manager said yes he did I heard him. Again I said no he didn't. The manger having to get the last word in said he did. I said I'm not going to argue with you I need help with my phone. He told Xander to help me. Xander has an odd way of speaking that us difficult to understand but he is clearly annoyed at having to help me. I told him suddenly people cant hear me on my phone. He said it was a tower issue and to call customer service and get a free extender or something like that. I left. That manager is the rudest most ignorant little man I have dealt with in a long time. This store has real "bro" feel. All males who work there pretend they don't see you, including that joke of a manager who sets the ugly vibe in the store. As a wo man I can say it was an intimidating feeling to have all the male employees look angry and each one is hoping they aren't the one who has to stop playing on their phones to help me. I should change carriers. I know I have mentioned Xander in this review but really the manager was the aggressive one who was intent on arguing and in fact started an argument with me about whether or not I was offer help by the staff. What jerks. I should get a different carrier. read more

Went this passed Sunday to get 2 new phones the guy what helped us was very rude never did he answered all our questions we had instead he was complaining about his back hurting him and how he's going home He never put the screen cover on correctly now it has bubbles all over Went back again to get the bubbles out somebody else was helping us and still ain't right read more

Terrible service. They don't care my needs. The attendant just told me to Google anything. I went today on Signal Butte. Terrible service!!!!!! read more

LONG time customer, since Air Touch. Never had worse service. No customers in the store and no help unless we had an appointment, earliest available was tomorrow. We'll buy our new phone elsewhere. read more

I never Leave reviews but this place or maybe Verizon as a whole Is useless. my phone wouldn't turn on when I woke up Sunday morning. went to Verizon and they basically said they had no idea and to submit A claim. I went to the Apple Store and they actually had training unlike Verizon employees. got a new phone sent to me Tuesdays but because I couldn't turn my phone on the number wouldn't transfer to the new phone. went into Verizon again and still they have no idea what to do and continue to try and turn broken phone on and then tell me to call customer service and basically tell me they can't help. It was 7 when I got home and customer service agents were closed. I called apple and they said I needed to physically go into a Verizon store for them to transfer the number. Really? how hard is it to put a number on a phone what if it was lost or my first phone? They should definitely be able to link a number to a phone. I won't have a phone for a week now but I bet you they still want me to pay for that week. read more

Great experience. We drive all the way from Gilbert to work with the crew out there. In the past we have purchased numerous phones from this store. Last night, because I was having trouble with one of my kids' phones (original Pixel XL) and was having difficulty getting the Verizon Wireless support team to work well with me, I took it in, and within minutes they were getting the problem solved. I walked out, yet again, a happy customer. read more

Evan helped us out here. Great experience! Easy, fast, inexpensive. To get this kind of efficiency during the xmas run was surprising and wonderful. Thanks Evan. read more

When buying a car is easier than upgrading a car, there's definitely a big problem! Spent all day at the store, get home to turn on new phones. On phone to Verizon still trying to get the phones to work. Can't go back to the store with out an appointment. Cellphone and companies like Verizon are a joke. Go buy a new car. I promise you will leave with someone thing that actually works for the time and money spent. read more

The customer service is absolutely terrible. Have been here several times because it's the closet store but I will never return. They are very unprofessional and disrespectful to the customers. read more

This is about my experience at the store. I went in on Tuesday December 4th 2018 to switch my line over from T-Mobile to Verizon. After waiting about a few minutes, I was approached by Kelly Stamper to assist. He was being a decent gentleman at first, more on that later. So I went through the whole process of providing my information to Kelly, made the payment and had asked a few questions about billing and all of that. During this process, two elderly gentleman came in for some help I believe regarding text messages and they were approached by the manager Tawnya Rimer. Her first response to them was "You have to call customer service, I can't help you". Is that really how customers get treated at this, especially by someone who is a manager of all people? More on her later. Continuing on my part, at the end of the process I had asked if I can borrow a pin to put in my new sim and test drive the network. After a few minutes, Kelly had come from the back and took my phone that was on the table. At no point did I ask him to do it for me or gave any indication that I wanted him to pull out the SIM tray. After a few seconds, he pulls out half of the sim tray with the other half stuck inside the phone with my old sim and memory card. He looks at it for a bit and immediately blames me saying I had messed around with it so it broke. I had not touched the sim tray since the first day I bought the phone and that was it. We talked for a few minutes and he said let me go back and check if there any other S8 (my current phone) laying around. After a few minutes he comes back to say that he spoke with the manager and there's nothing they can do about it. I tell him this broke because he had decided to pull out the SIM tray and I did not have anything to do with it. After a while I had requested him for me to speak directly with the manager. After a few minutes, here comes Tawnya (remember her with the attitude towards the two old gentlemen that came in earlier). First thing she tells me is that she can't do anything about it and that her employee did the correct thing by inserting the pin and it was already broken, so he had nothing to do it. I tell her that it broke after her employee decided to do it himself. She then tries to say I told him to do it and also goes to tell me that "Well you'd have broken it too if you tried opening it." I tell her we don't know that, the fact is that it broke when Kelly attempted to take it out, it happened as a direct result of his actions. She then tells me "Well you can see the camera then if he used excessive force" with a snarky attitude. During th whole interaction she just kept looking at me with such a hatred towards me that why am I asking her for help. Not one single apology during our conversation. Afterback of forth of her being very very ride to me, not apologizing for her employee's actions, I asked for her card. She comes back with Kelly's card and only her first name written on the card. When I asked for her last name, she started walking away saying "PFFFT I'm not giving you my last name". How can a manager act like this towards a customer? Not only was she rude to me but also rude towards other customers, as mentioned in the beginning. After this experience, I checked on Google and not surprised by the bad reviews that are already there, but I should've checked myself first. How can this store allow such an employee to be working there and to treat customers like this? In some of the other reviews, I saw the owner responding to the reviews. So if you read this, I don't want your generic response of how sorry you are and hope to keep me as a customer. I want you to get my phone fixed because it was broken by YOUR employee Kelly at the store and both him and Tawnya just rudely treated me and blamed me for the issue. Needless to say I hope people see this review and don't come to your store until you fix Tawnya's attitude and her treatment toward customers. read more

Went in there today for Cyber Monday Deal Free phone with 2 year Contract called first to see if it was true. We go And the sales guys says don't do that it's a "Scam" I am like ok he starts writing numbers down on a paper telling me I'll save $ etc etc and it's a 2 year contract "Kinda" Do you guys train these people ? He may understand his jargon however when you show me the special you are running (A picture of a paper on his phone) Expelling why my bill will change 3 times in a year. Your store made me stick with my current provider which is almost just as bad.... read more

This place doesn't seem to know what customer service is all about. Whoever is in charge of this branch sure isn't concerned about training the floor staff. They (floor staff) only knows what product "X" is by looking on their tablet and recite what is already written. There was one customer who was waiting waaay before us, we were helped before her. And I saw her leave the store mumbling some words under her breath. There is a reason this store has only 2 stars overall. Unless your coming here to pay your bill or get an accessory, go somewhere else. We go to the one in Queen Creek. Staff is friendly, EDUCATED and confident. Hell, they even hold the door for you when walking you out. read more

Worst customer service ever. The manager Tim was completely unreasonable and I was forced to pay 50 for a phone I didn't ask for. Make sure to double check everything they tell you because they will screw you big time. I would cancel and go to another carrier if I could. read more

I was satisfied with the customer service the first time I went to this location for service. I was told that my phone was no longer holding a charge and it needed to be replaced. I was satisfied with that diagnosis, I picked out the phone, they had it in stock. I was told that I should set up the phone at my house because it could take a long time using the stores WiFi. I got home and spent the next hour trying to set the phone up. I was having several problems getting the phone setup. I took the phone back to Verizon hoping that they could walk me through the setup process. Well I guess that's too much to ask. I didn't get help from Verizon, I was immediately told that I needed to contact the manufacturer of the equipment. My opinion is that Verizon took my money and a lot of, got me out the door without setting up my phone because "takes to long" then when I had an issue they placed the blame on someone else. I left reluctantly and very unhappy. I took my phone to the manufacturer and they took the necessary time to understand my setup problem. They determined that the cell phone that I got WAS NOT ACTIVATED. The service tech at the manufacturer removed the SIM card from my old phone and installed it in my new phone and the setup process was seamless after that. I am a Verizon customer because they have a solid network in the areas that I travel. But if Verizon wants to sell devices my suggestion is that you invest some time into training your staff to handle technical difficulties that come with selling devices. The fact is the sales team was lazy they didn't activate the phone and didn't take the time to understand my problem with the device. read more

After two trips to the Store to purchase a new phone and new service, and working with the same Customer Service Representative, Dane, I was told to order the phone and service from my computer. My first trip to the store was to see if the store, a corporate store, would meet the online offer from Verizon. I was assured that they would and would work with me on the process, I am a self proclaimed Luddite, however I needed additional information and I made arrangements to meet with Dane the following day. At the appointed date/time, Dana was in but not available and I waited 30 minutes to speak with him just to be told to go home and do it myself. What a tool. read more

Excellent customer service from JOEY he was great! Took his time with us today got us all the phones we needed and helped set them up! So glad to be back at Verizon after the crappy service from Sprint for 2 years! Ask for Joey at this location! read more

I'm a little puzzled about verizon stores. I went there 10:30 am on a friday to simply see what my options were with my plan and waited 15 minutes with no call of my name. There were at least 5 floor people asking if you needed help but maybe 2 that were working with customers directly. Less floor people and more actual customer service reps Verizon. Almost like the apple store where you know its going to be an hour or more and if you didnt make an appoitment.....forget it! Verizon has the best coverage in Az. But they need to find a way to expedite the in store process. I cant even imagine what kind of zoo that place is on the weekends or in the evenings after work! read more

Had an issue with my iPhone. The Represenfotive met me at the car, quickly realized that the phone was not fixable and ordered a replacement phone, which arrived the next day. Fast and courteous! I highly recommend. I will not hesitate to purchase my next iPhone here. read more

I don't not normally give reviews but this time when visiting this Verizon store the customer service provided to us was the best. We (my husband, 77 year old father in law and myself) walked in during a busy period mid afternoon and were greeted within just a few minutes by Dane. He was exceptional and kind. My father in law is finally embracing technology and has a lot of questions as well as questions about his Bill. Dane was so friendly and patient. He answered all of my father in laws questions and got us all hooked up. This was the best and quickest experience we have had with a Verizon store and specifically an exceptional employee. We will do any other in person business at this store with Dane going forward! read more