Today we arrived for some assistance because for the last few weeks, my iPad has not been working…read moreproperly with getting on the Internet unless I use my phone as a hotspot. We had to wait about 10 minutes for assistance, but then Summer came over and was quite helpful. She explained AT&T had some kind of update and some of the iPads had lost the proper connection. It took her about 10 minutes to find and download the workaround and now the iPad is working well again. While I was waiting, I couldn't help but notice that almost all five of the staff members working there were friendly, and very patient with mostly the older clientele. This is our "go to" store for assistance.

Came here with my neighbor so she could get her own cell phone & we received the BEST customer…read moreservice! Hailey took the time to get to know us & what needs my neighbor had for a cell phone. She got her set up with a good quality phone & showed her in detail how to use it & what options are on it, plus got a protective case, charging dock, & screen protector. They really value the customers & getting them set up with the right phone & service plans. Tip: If you are an AARO member, there is a discount on service with this provider

Great phone repair service !! The lady is very knowledgeable and helpful. Quick and reasonable…read moreprice.

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

The reason for 5 stars is largely due to how responsive Boost is on their customer service…read more Obviously, if I'd had to call customer service, not everything went perfectly on initial hookup. I noticed my data didn't work when I was connected to a 5G+ (enhanced 5G) network, but they were able to fix the issue very quickly and always with a great attitude.

Shout out to Fabian at Cave Creek & Bell for making the switch to Boost Mobile easy, fast &…read moreincredibly pleasant! Will be coming back for his service & sending customers his way! Keep up the fantastic work, my friend!

I went in on Friday about an hour before close & had the best customer experience i've received…read morefrom Dante very welcoming and kind explained everything very patiently was such a seamless and easy process! I would recommend going to see Dante wonderful experience!

From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

Ordered my phone online. MarRea brought me my phone right away and I set it up myself. He was there…read morefor any questions I had and logged me in for Internet access. It was a very smooth process transferring everything over. Thank you MarRea and this Verizon location!

Very knowledgeable customer service reps at this location. Very good selection of options for phone…read moreplans, phones, & other electronics. Also they carry phone cases, ear buds, & music devices. Verizon is my carrier & I see the value in my service plan. They take great care of me when I need something or have questions.

I thought AT&T was a company I could trust, but it's not like that, AT&T is scamming me!!!! And…read morethey haven't solved any of my problem. The store staff doesn't help you at all, they only cause more problems in your account, they have no experience and they give the wrong information. This is the worst store, when I was in t-mobile I didn't have these types of problems, in short I stay in t-mobile!!!!! I've been waiting for solutions since November, This is not fair!!!!

I went into this AT&T store today and Alexa this is a young man who is so smart and he helped me…read more. backstory.. my iPhone broke. I am a 20 year AT&T customer AT&T sent me a new phone took back the old one and all of a sudden I couldn't make a call out a text or anything so I drove into the AT&T store on Stapley and baseline and this young man within 15 minutes, had my phone up and running he was brilliant. He needs a raise a promotion. The kid is smart. Thank you so much for helping me out. You are utterly brilliant and God bless you.

I recently switched companies and was a bit hesitant, but Berenice got me set up, she explained…read moreeverything. I got a free phone and upgraded to a iPhone at that. She was very informative and knew exactly what she was doing. She really did make a difference because of her great customer service, I would not go nowhere else. Thank you! Store on 32st Thomas.

The lady at boost who sold me the plan with Cox was very nice and helpful. Cox was the problem! I…read moreprepaid $50 and did not have Internet or Wi-Fi, not one hour of it. A Cox technician came out, hooked me up. Everything worked. The next day no Internet no Wi-Fi. Could not get Cox to help. On the phone for hours. The next day I went back to my old carrier and reactivated my account. Canceled Cox. Cox told me they would refund me the $50 as I never used the Service. The email they sent me explained how the good news was that I was getting a $20 refund. Stay away from this service. It was a very expensive mistake!! Cox outright lies.

A huge thanks to Tim W for his kindness and patience in assisting me with a very very complicated…read moreissue with my cell phone service! He made no commission yet treated me as a valued customer!! Tim knows his business and I would highly recommend him to assist you ! Thank you Tim

Great location with private parking. Adequate staffing…read more Personal time for questions So many options both in phone and plans