Josue was very helpful and is also very knowledgeable in his work. Very great customer service.read more

I went in to fix my account and Armondo was my agent and he was amazing!! he worked so hard and…read morespent a lot of time with me he made sure everything worked and was perfect. He did an outstanding job he went above and beyond!! He truly is a great person and I appreciate all his hard working efforts. Cheers to you Armondo!

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

They sales reps made transaction look easy but in end, they failed to say that we had to take trade…read morein phone home and download to new phone, then mail old phone using label they sent to ca. address! Could not change to az address. Oh and your car can be towed if you parked outside. Good intel before sale.

T mobile is the biggest scammers of all phone companies. Always adding features that were never…read moreauthorized or requested, and they won't reimburse you but they'll tell you, "it's your fault, you should be looking at the bill and making sure every month"

The staff is so amazing and helpful! The lady at the front desk is so great and supportive!read more

Great deals and friendly staff the reps are very helpful and cricket service is great!read more

They accidentally deleted all of my storage and still charged me full price. They don't use legit…read moreparts and order fake stuff from overseas.

Quick service for my 6plus. I went in during my lunch break and I had it within the hour, which was…read moregreat! The guy that was working seemed to be quite knowledgable and gave me a reasonable price for the repair. Overall, great customer service!

DO NOT SWITCH TO VERIZON!!…read more No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON.

Verizon is now a mess, the business side is joke, you go to the store no one can help you . You…read morecall the online you speak to offshore tech who don't know what they are doing. This is really crazy.