I found it necessary to upgrade my 15 year old computer to move into the Windows 11 world. Beyond all the data and photo files I'd accumulated over the years I wanted to be sure that all my software programs made the move with shortcuts and passwords etc in tact so that the transition was as smooth as possible. The Surprise Tech Guy (John) exceeded all my expectations. Both my old and new box were picked up on time and returned on time 48 hours later. Appointment's were confirmed by text and email. A very professional operation. I was happy to find that all my files and software were intact. The only difference was the incredible speed and storage of the new box. John even circled back to resolve a minor issue with my wireless mouse and keyboard. A very satisfied customer who has found the only tech resource needed going forward. Thanks John Brian C read more

Excellent very happy highly recommended this company great value for the money! I had issues with my TV they did great!

I've been a resident of Surprise, AZ, for 11 years and during that time, I've used the professional services of the Surprise Tech Guy, John Louf, for issues with computers, email, switching units, and transferring data. John is highly skilled and values the time constraints of his customers. Thank you, John, for resolving a complicated situation with such ease and professional results. Rosalie D. read more

John was quick to respond to my request and was able to come out the next day. Very nice guy, got my laptop serviced and within two hours things were running better. I'm always happy to support local business! read more

John did a wonderful job with my tech upgrade. He installed a mesh WiFi system and a surround system in my house which with great quality and at a reasonable price. The mesh WiFi greatly enhanced our experience - my wife and I both work from home, stream video and have a teen who is always gaming. All this with no buffering! John also installed a surround system. He was great consulting on the equipment, understood my budget, and installed two in-wall speakers and two in-ceiling speakers. He also calibrated my system to maximize the experience. Speakers look great too! Highly Recommended! read more

Surprise Tech Guy - IT Services & Computer Repair Near Me - Surprise, Arizona

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Great job, very professional and very quick to schedule. Don't hesitate to use him. John is also very patient if you aren't so tech savvy.

I would definitely recommend. I had a very rough issue that took hours to fix - even after he spent a few hours at my house later in the evening worked remotely on it more until finally repaired. Very good service and value. read more

John did a GREAT job installing our TV! It required more work than originally expected yet he didn't complain and accommodated our needs. I'm very satisfied with his work. read more

Of the 5 companies I called for an estimate on connectivity issues with our TV and cell phone receptions, Surprise Tech Guy was the only one who came out to inspect our home and get clarification on what exactly what we wanted done prior to giving us a bid. All other companies gave us estimates plus hourly charges if the work required additional time and materials. The other companies said they could use Zillow to look at our house. Surprise Teach Guy was competitive on pricing, arrived at the appointed time, and patiently listened to our connectivity issues and explained how he could resolve them. His solutions vastly improved our receptions, and he was intentional to clean up any dust or drywall left after his work. He is personable, polite, on time, and backs up his work. We would certainly use him again for any "tech" issues we might incur in the future. read more

Reply to second owner comment: It's simple, I have nothing to gain from these replies except my public integrity which I will defend with truthfulness. I only asked via the BBB for you to return and finish the job, but you chose instead to reply to my review. You have every reason to lie. That's what people should get from my reviews. So.... "You have pictures of your Wyyerd router when you explicitly stated that you were going to return this router and use the existing router that you already owned (I believe it was branded TP Link)" Another lie. Again... I supplied you with ALL of my tech, the router and the modem setup FROM MY FIBER INTERNET COMPANY, and all wires and setup for a tech box. As I stated before, you could have notified me prior to installing that they would not all fit so that we could come up with a different plan for install but you DID NOT. You waited until it was already installed and did not fit before showing me and expecting me to accept it. After all of this, instead of asking you to fix it so that the door could close and everything would be secured nicely, I told you to forget it because if need be I could place a different router that fit. I was trying to be nice because it was NYE. That offer didn't erase the behavior I described. A professional would recognize the problem and discuss with the customer BEFORE halfway completing it. "Furthermore, your picture with the "new installation" shows the same CAT 6 weatherproof cable that I had installed for exterior duty. It also shows the components installed crooked and dangling; however, this was done by another paid professional? Hmmm..." Unreal. Your modem install using VELCRO instead of clips resulted in the modem falling out and I had to place it on the table. THAT WAS YOU! Yes, another professional came after you. I needed the original internal installation actually done and he did that AND fixed the fiber install. Keep in mind, your actions cost me even more money because you broke down the correct configuration of the fiber modem, and left over 2 feet of exposed fiber in the wall and in the tech box. Are you going to deny that as well? "You also stated that the new professional "had to crawl into a tight attic space to do it, but did so nonetheless in under an hour and stated that it was a typical install." But a typical install for an internal drop on an exterior wall on your type of home, necessitates a drywall cut out, because the roof creates an angle too acute to fit a drill from the attic. It doesn't necessarily require one to crawl to a tight space." You can keep lying about the original order for install all you want. I did not order an install on an "exterior wall". I ordered an install IN TWO ROOMS! (your own text confirmation states two rooms) You did what you did despite our discussion and agreement! HE provided the internally installed cat6 AS ORDERED and you DID NOT. I supplied all of the text messages. And there were no discussions over the phone of any confirmed dates other than NYE. I NEVER cancelled an appointment! The way you keep digging in and lying is disgusting. I have misstated nothing. YOU DID NOT DO THE JOB AS AGREED AND YOU KNOW IT. read more

We have used John a few times. Very helpful and knows. He set up an advanced wifi and Ethernet system to greatly improve our house.

Great communication and service from John and team. Quality service. Project done on time and at estimated budget. Would highly recommend.

I called this company and got a very nice message about my appointment. Everything from there on was extremely good and professional ! John is pleasant and helpful and did a great job job ! I will definitely call again! read more

John was amazing. We explained the problems we were having getting our wifi to work throughout the whole home. He set us up with an awesome mesh WiFi system, got everything running and explained everything. He was a tremendous help. We'd highly recommend him! read more

I have a house built in 1994, with non-existent communications wiring. John and crew carefully laid out the plan for routing dual wiring to all of the necessary places (four rooms) through the attic, installed the interface gear, and power, and outlets. I am very happy with the result. Now have gigabit Ethernet in all the places I need it (instead of WiFi). John did a perfect job, including numbering all the ports and testing the gear to assure it was operational. read more

I got a little zealous when backing up and deleting files and ran into an issue. I searched on line to get help and found Surprise Tech Guy. Based on the reviews I gave it shot and filled out a contact me form. John responded within the hours and did an intake on my situation. He was able to schedule time the next day (no immediate rush) to fix my issue. John was prompt, thorough and fixed my issue. He is extremely friendly and professional. I also liked the service of coming out to you. Amazing customer experience and highly recommend! read more

Surprise Tech Guy - Back in business! - IT Services & Computer Repair Near Me - Surprise, Arizona

Super responsive to request for quote. Quick and competitive quote over the phone and scheduled the work for 2 days later. John was on time, very professional and friendly, and completed the work on time and for the agreed upon price. My wifi speeds improved 20x and with coverage to every area of the house. I will definitely keep Surprise Tech Guy on file as my IT guy going forward. read more

I HIGHLY recommend their service, great work, timely and professional! Would hire them again

Needed 6 in ceiling speakers installed in our new home. Found Surprise Tech Guy from a recommendation on FB. Called and booked the appointment. John (the owner) came on time and got all 6 speakers installed in my ceiling with in a couple of hours. His work was perfect and cleaned up nicely from the mess of cutting holes. I highly recommended him for any of your audio/visual tech/installation needs! read more

Surprise Tech Guy - Klipsch 8" in ceiling speakers. - IT Services & Computer Repair Near Me - Surprise, Arizona

I had another five-star experience with John and his team. John had done prior work for me, but decided to have him set up a gaming system along with my need to have better Wi-Fi throughout the house. first of all John is a very nice person . he says what he does and he does what he says. I was able to use existing equipment and he helped me troubleshoot getting things changed , not only with my router provider but also my cable modem. He's also a very nice person lastly his inside person. Anastasia is very good about communicating and follow up. I highly recommend John and his team! read more

I would not call anyone other than John. He was prompt, gave a full evaluation of why my computer was so slow and gave me options for what I could do to remedy it. On my request, he also gave me a quote and suggestions on how to improve my home sound system and gaming room. John was prompt, honest, reliable, and kind...kind goes a long way in this world! read more

Surprise Tech Guy - IT Services & Computer Repair Near Me - Surprise, Arizona

This guy, John, really knows his stuff. Give him a try, you won't be sorry. And office person, Anastacia, very nice and helpful. read more

John was timely, kind and extremley helpful. Outstanding service! 10/10 would recommend. read more

John is exceptional! We worked for 3 mo to get printer to interface w Cox Internet. Kept refusing passwords saying incorrect (which was untrue.) Cox was no help. Found Surprise Tech Guy on Yelp. True to his advertising, he returned a msg to us in 10 min (on a Sunday!) He arrived Monday and in minutes had problem fixed! He's was polite, cordial, tech smart and ended our frustration! Wd we use again? DEFINITELY ! read more

John does great work with a smile! He is honest, fair, and efficient. He installed a mesh internet system into our home, as well as NEST thermostats, TVs, and a security camera. He is a hard worker and made everything look beautiful. He is quick to respond and always polite and helpful. Highly recommend. read more

Really really rare to run across a contractor with such high standards for themselves. If you are in need of any tech service, you are in luck. Lucky to have this man at my home and all the curve balls he hit. Amazing. Never an excuse! Never I can't! Only CAN DO! At a great price. read more

John was great installing multilple tvs. Some were new mounts in new locations, others were fixing poorly installed brackets and remounting. Great work and communication throughout the process. Actually calling him again today for more work. read more

This company is great! I highly recommend their services. They've now done two different jobs and my house, and they are first on my list to call if I need low voltage and hardware installations. Thanks for all of your amazing work! read more

John did a great job setting up our new router, and reformatting a laptop that had crashed. He was very efficient, professional, and personable. I would not hesitate to use him again and highly recommend him. read more

John us absolutely brilliant! He is professional, friendly and knowledgeable. His secretary, Anastasia is also so sweet and accommodating. They are quick and efficient and I recommend them 100%. read more

John is very professional and knowledgeable with attention to detail. He helped me install my home theater systems and did a great job with everything! I would recommend his services. read more

John was incredibly responsive, courteous and answered every question that we had with great patience. He did a superb job, you can trust him with your project. He set up three TVs, a killer home theater, all with great sound systems. He also installed a network from scratch, set up my printer, he just did it all. I would recommend him for any project regardless of the size. read more

John was professional and efficient. He finished a job from another company and did a great job. He's a good communicator and we'll definitely be using him again for future projects read more

Well where do I start with this review Do not make many 5 star reviews but this one is very well deserved We purchased a high end 65 Samsung Tv to replace our old and dated flat screen Contacted (John) the Tech Dude and BAM arrived within 4 hours of initial contact at exact time scheduled John was very effective and efficient with consideration to all aspects to the installation, customer orientation and job cleanup He had to run and get some additional parts NO ADDITIONAL CHARGE Installed our existing Soundbar and added a digital bridge adapter We had issues with it that night and called him about it and next morning he was back at house NO ADDITIONAL CHARGE Day 2 we purchased a new Samsung Soundbar with optical integration John arrived again with 3 hours and installed it for us NO ADDITIONAL CHARGE It is rare to find such a customer centric business owner,But there are a FEW out there Would highly recommend John and his services Did I mention this was on a Holiday Weekend to boot! read more

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John was great. He is very nice and gives great customer service. I received help the same day I reached out. John was able to quickly repair my Son's computer. He even followed up with me to make sure I wasn't having any additional trouble after providing service. I will be using Surprise Tech Guy again and highly recommend them. read more

John was the tech that did our tv mount. He was polite, put up our 75" tv in no time and cleaned everything up when he was done. Friendly and efficient. Was a good experience. read more

Surprise Tech Guy - IT Services & Computer Repair Near Me - Surprise, Arizona

We needed some rewiring done in order to move our home office from upstairs to downstairs. This is a great company-efficient, honest, reliable. Thank you! read more

John is simply a great guy and is great at his job. Very professional. Wonderful to work with.

In a bind with your computer and need someone to help you quickly? John at Surprise Tech Guy is your man! My work computer kept shutting down and I needed it fixed quickly. I called John Saturday morning and he came by that evening at 4pm to pick up my computer. The next day by 11am he had my computer back to me! He had all my documents and applications back up and running exactly the way I had them before and that was extremely important to me. I can't thank you enough for how efficient you were and your amazing customer service! read more

After having 2 other companies provide quotes, we decided to go with John and that proved to be a great decision. John listened to our requests and took the time to explain the best approach to the project while answering our questions. From start to finish Anastasia and John did a great job communicating schedule, progress, etc. Anastasia got all documentation needed to us promptly and professionally. I would highly recommend John and Anastasia for any home network, audio, visual, wiring, or 'smart home' projects. read more