I wanted to do a review because of the low stars. I worked…read morewith DJ and Colten and their customer service was top notch. They both were professional and courteous. Answered all of our questions. Recommended a great phone to upgrade to. I just got back from having them remove my SIM card from the old phone so I can ship it out for credit towards our bill and thought to check out Yelp. I don't do too many reviews but thought they deserved to be recognized for their outstanding customer service. (The last few times at another carriers store before we switched I had to return multiple times for issues) All in all a good experience.

I came in to drop off my trade-in devices and Jes told me that I wasn't allowed to even though the…read moreapp tells me I can. She continued to argue with me throughout my entire visit. then she proceeds to tell me that I can trade in the devices but I'm only going to receive one trade-in credit. I grabbed my devices and left and immediately called tmobile who told me that everything Jes said was incorrect and they recommended I go to a different store to complete my trade in even though Jes said every store would give me the same information. would never come here again.

My older Galaxy S23 Ultra needed a new screen…read more Wireless Toyz replaced the screen today, in one hour while I waited. AT HALF THE PRICE OF EVERYBODY ELSE QUOTED ME. The guy who helped me, "Learsy" was great.

Exelente servicio Repararon mi teléfono en menos de una…read morehora Y muy rápido y también el horario accesible

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

I came to Verizon today to upgrade my Wi-Fi box. KAT was the representative that helped me out. As…read moreshe was very knowledgeable and got me in and out pretty quick. I will only come to speak to KAT for no on. Thank you KAT, I appreciate your friendliness.

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years.

I had a great experience at T-Mobile when I went in for a warranty exchange. I was greeted…read moreimmediately upon walking in, which I really appreciated. The whole process was smooth and efficient, I was in and out in about 15 minutes. The representative who helped me was courteous, friendly. The only thing I found a little strange was that the name badges don't include names they just say "Sales Associate." It would be nice to know exactly who helped me so I could recognize them properly. Other than that, it was a very positive experience.

Worst experience ever. My daughter and i to go into the store four times. Very unprofessional…read more.. the men made my daughter cry.

Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

It's not very often you can watch a commercial with all their hype, hoopla and exaggerations and…read morereally believe them. Consumer Cellular is one that you can believe! My Wife and I have had consumer Cellular for years now, and have been extremely happy with their price, their service and not one lost or interrupted call in the years we've had them... that does not say much for competitors. We are actually saving over $100 per phone per month since starting use of their service. Although dealing with them primarily online, recently we had the need to replace both our phones and decided to shop at one of their brick-and-mortar location. I must say, not just did we walk away with new phones, but walked away very happy and appreciative of their expertise, customer service and terrific store. Highly recommended all the way around... kudos CC!

Thank you for your prompt telephone service today. I continue to be a very pleased customer,…read moreespecially when I receive good customer service on the phone. I appreciate your help and will be visiting your Stapley store very soon.

Nice location! Switched from Metro to Total due to my plan being really high with Metro and let me…read moretell you I'm paying less for better coverage as well. The sales associate was also super helpful and knowledgeable. Highly recommended this place their customer service and phone coverage is top tier! Servicio de cliente y cobertura muy genial se lo recomiendo!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Mesa, AZ. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

These guys saved my phone! I'm so grateful. Great value, great service, courteous, and got my phone…read moreback fast. Thank You!!

I had my IPad glass replaced. Great service, good prices, they had it done in two hours. I will…read morerecommend everyone to use their services.