I needed a new phone and was eligible for an upgrade based on my AT&T plan. Eddie was very helpful and took a lot of time making sure my data was transferred. This is my second time to this store, even though there are other AT&T stores closer to me, because of the excellent customer service. read more

I felt comfortable at first after 3 times back on the same day still trying to get the phones working I gave them the benefit of the doubt and figured it was a weekend technically. Now they are Not paying off the existing phones as promised and Now being over charged by $100 and no customer services to help and the store just shrugged . AT&T does not care about customer service just phone lines. read more

I needed a new phone protector as mine had seen better days. Since I bought it with the purchase of my phone, I was able to get it replaced for $10 vs $45. The one my phone needed was in stock. So, I was able to get the new protector and it was even put on for me. I was in and out within 5-8 minutes and it saved me from cracking my screen and having to get a new phone. Win-win! read more

AT&T Store - Mobile Phones Near Me - Chandler, Arizona

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Order my phone in wrong color. Didn't notify me when it arrived at the store and when I went to go pick it up, they were confused and then told me the safe was locked for 10 minutes. AT&T totally sucks gonna look for a new carrier. read more

Juan, my cell rep lied to me. When I first arrived to AT&T, my bill was $259 a month and I was paying $25 an additional for insurance that wasn't that I didn't need a month that I paid for eight months. AT&T has a good way of having you come back was my internet plan expired. And that's how I ended up coming to AT&T. And so Juan lied to me and told me that he can get it down to $212 and he'll take away the $25 a month insurance plan. I ended up getting a brand new iPhone and laptop. I had to get the accessories cost me $300. I was told , if I pay off the accessories it will go down to $212. The following bill was for $300. I assume that would pay a good chunk of the accessory that I owe. I ended up paying $256 to pay off the accessories. the following month my bill, which I thought it was gonna be $212 turned out to be $255 Here is where lied to me AGAIN. He told me that I should've came back within 15 days to have the insurance taken off of my account that's why I got charged $255 again. so in about two months I ended up paying $816 to P.O.S. Now I gotta wait till next month to see if my bill is $212. read more

AT&T Store - Mobile Phones Near Me - Chandler, Arizona

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These guys are excellent. I had a problem with my bill. Hugo took the time to check it over and found that there was a discount that wasn't added properly. He helped me call and straighten it out. 10/10 recommend! Thanks guys!!! read more

There's a sign on the door that says "we'll return in 20 min" and the doors locked. It's 3 in the afternoon on a Wednesday like wdym. Also there's ppl in there just on their phones while customers are waiting outside for service. The service was horrible, the employees were rude and not helpful. I literally came to get a new screen protector and the last time I was here the guy told me that the protector I got, is free to replace but I guess that's not the case. Why did he lie? Idk either, I think this company needs help bc every location I go to no one knows what's going on and the employees seem to not care about actually helping people. I think that the employee on shift just left with his girlfriend bc he said he was the only one on but there's a random girl that was in there with him. While everyone else was locked out lol btw he was short and had dark hair read more

AT&T Store - Mobile Phones Near Me - Chandler, Arizona

This guys are extremely money hungry. Wanted to charge me 5 dollars no matter what. I was told by customer service to just come to a store to verify ownership of the account and they wanted to force sell a SIM card no matter what. I explained to them that I had just switched phones before and no matter what they just wanted to sell a SIM card. They should close down all these "authorized retailers". They bring a bad taste to a good name. BTW, After the horrible experience I had at this "reseller", I visited a corporate store and they switched the service to my new phone without charging me anything. read more

AT&T Store - Store front. - Mobile Phones Near Me - Chandler, Arizona

These guys made a mistake and it cost me $400. They quoted me on a trade in of a iPhone 10s and they were wrong on what they would give me as a credit. No it's too late. Can't get that phone back. Payment is way higher than it should be. Went there and called and the manager just said the person who misquoted me would be "reprimanded". DOESNT CUT IT. Give me back my money. read more

We were in there to transfer my step-daughters phone from T-Mobile to my AT&T plan. And while T-Mobile was being extremely difficult about it, Lucas, the manager at this location really went above and beyond to facilitate the request. I personally have had bad experiences at other AT&T locations, but will be going back to this one moving forward given the exceptional customer service. read more

I had a FANTASTIC experience when I went in to look at and eventually purchase our phones and DirectTV. They treated us well and Austin was great - friendly, informative and encouraging - not pushy at all! However, I have had an extremely different experience since. I have called the store 3 different time, and spoke to Shane on each occasion. Each time he was not able to answer my calls on the phone and promised me a phone call back....not once did I receive that call back. The last time I called I shared my previous experiences with him so he would understand how important it was that I get that call back. He promised me a call back within 20 min....yup, that was 3 days ago and still no call back! Thanks Shane! :( I did get the help I needed - the National ATT cares folks were responsive and took care of all 3 of my items....ATT may not have lost a customer - but the folks at this store sure did!! read more

Jacob was a huge help today setting me up with my new lines. Definitely recommend asking for him if you visit their location.

I had a very pleasant experience today with Susan, she helped me order the new iPad after having issues ordering through the website. She was very kind, helpful, and listened to all of my questions and concerns! The issues were resolved within minutes and Susan really helped make this purchase experience easy and smooth! She deserves a raise :) read more

Terrible customer service. My bf went in to see if they can activate his phone bc the SIM card they sent us in the mail said "SEE YOUR SALES ASSOCIATE FOR FURTHER INSTRUCTIONS"..... so he went in. The guy couldn't do it bc he saw it was a pre-paid phone. Ok, this is our first time, so we didn't know. Dude in there gave HELLA attitude. Talking about, "why didn't you tell me in the first place" , "this makes a BIG difference" ok sir, fix your tone. If he would've told us NICELY what to do, instead of making him feel stupid, it would've been appreciated. You need BETTER employees. horrible. He went in today 9/14/19 around 5pm. So whoever was working at that time, you need better CS skills. You won't sell any phones with this attitude. read more

Brian, Lane and Gavin were incredibly knowledgeable and helpful. Brian even found us a better plan! Even though they were busy, they never complained or even appear frazzled. Make sure your music trivia game is strong, or they will own you! read more

My husband and I have tried on two separate occasions to get new phones at another store and both times were horrible experiences. We walked out both times with no phones and we will never go back to that store. We looked up this location and decided to stop in yesterday. Lukas assisted us and made this one of the most hassle free and painless purchases ever. He was courteous and professional and went above and beyond in customer service. This location has a gem in Lukas and we truly appreciated all his help. read more

Wow! I was in a state of panic on July 27th when I went to the store. My phone wasn't working and I knew I had to get a new one. When I got there, right away Seth was at my side. He is quite knowledgeable! He made sure that I understood my new phone. His customer service skills are great. Plus he was a tremendous help in finding accessories for it. He's a good salesperson. read more

I had to get a new cell phone, update my old one is what needed to happen. Jacob was AWESOME! He answered the phone when I called and was so helpful. After some guidance from him, I promptly visited the store and he took care of my old phone back up and gave me a good deal on a new iphone. I am grateful to Jacob Murray for being so kind and helpful! read more

Lukas was great help I needed to get a screen protector for my iPhone XR and he was able to do it in a timely manner whole making sure not to get any dust bubbles! He was also very nice and friendly would definitely come back to this location! read more

I was here getting a new phone, they helped me so much getting a better deal. I also noticed Gavin (don't know if that's spelled right) was helping an elder women that was very hard to understand, he was patient with her and made sure she could get everything she wanted read more

Brian was an amazing help today. He took time to understand my issue and solved my issue quickly and efficiently. He also found I could save money by switching to a much better Elite plan. Over I would give 10 stars if I could. This will be my go to store from now on. Kudos. read more

Let's just start with this, we moved to the area 5months ago. So finding new stores to frequent is hard enough! After dealing with this store for a little over 2 weeks I would not recommend going there. Always go to a corporate AT&T store. A third party retail store has some of the most unprofessional service personnel. The Asst.Manager is very unhelpful!! I have a phone that we had gotten & it had started to shut off. They wouldn't except the exchange because the phone had to be sent to me because they don't have a stock of phones. They sent us to the corporate store. Which I have always gone to before in the area I used to live. During the phone swapping at the Corp store I called to ask about my case which I purchased when I got the new phone. They said it was ok that I didn't have the case packaging. So coming back here to exchange the case without the packaging I was greeted with "we would never say that". I told them exactly what was said to me & the service personnel said "I would never say that" so now I am a liar??? Really!!! So I gently said. Keep your case & train your personnel better & walked out. It's not in anyone interest to come here. The store on Chandler Blvd & 101 is WAY BETTER! ***I am altering my review. The Manager just contacted me. His example of service is what this team needs to model. Thank you for your understanding & hearing me out. Knowing what a customer has been through getting a new phone & having to travel to different stores just takes a little conversation. read more

I was in today after being at corporate location where an employee there was the most unprofessional, misogynistic & condescending, rude "professional" I have ever really had to deal with. Brian at this location immediately helped me, understood my problem, got customer service on the phone with me to solve my problem and have my faulty phone replaced. He was the most kind and helpful professional. I had spent about 4 hours dealing with online customer support and driving 30 mins to the corporate location which was completely useless. Brian had me in and out in 20 mins with a resolution. Brian, if you read this, thank you again for your help and kindness, you are a complete saint!! AT&T this man deserves a raise! The other gentlemen at this location were also very kind. read more

I 1st went enter this location on the 26 of April and was assisted by a very professional and understanding helpful young man by the name of Anthony, He helped me twice that day and I still continued having problems Mo it got late and I waited till the following day which was a 27th of April. I went in in the morning and a kid by the name of Jacob was a know-it-all from the very get go. I understand that a note was left that I have had problems trying to port my number over from another cell phone company but he would not listen to me when I told him I had information that he needed he just told me he knew what was wrong when in all reality he did not know what have what was wrong. He tried to take my phone from my hand pulling it from my hand on 2 or 3 occasion's and I would not hand it over to him because I wanted him to listen to the information I had. All this kid had to do was greet me and fast are you still having the same problem and I would have told him no I have some important information from you but he was very arrogant and road and what not listen to me and acted like I know everything that was going on like he was Mr. Professional and you can't be professional when you do not know how to treat a customer. As I said I went in the 1st time and spoke to an gentleman by the name of Anthony and he was very professional and very helpful even though I did come into the store a second time and I still tried to help me yet it wasn't going through we couldn't get my number to be ported over. So my complaint is on this little kid or the name of Jacob And the reason I call him a little kid is because he was very stubborn as a child is and what not listen to a customer who had new information. I know that the customer isn't always right I have worked in customer service practically all my life but you need to listen to the customer hear them out see if there something that you can do to correct that before going off and playing a I know-it-all type of teenager mentality. Jacob next time act like a grown up and less like a teenager and find out 1st what is going on because you never know maybe I was in there with something totally different or on to this occasion giving you more information that was needed, so the way I look at it being an older person been there done that listen to the customer 1st before you go off on knowing it all read more

Horrible customer service as I added a new line to my plan. They put a line on an individual plan instead of combining it with the family plan I already have. I called the store to explain the store manager, what they did wrong and how client services over the phone had to fix their error. The only thing he said "I don't l le what went wrong and my employee are all well trained". Idiot! read more

When you walk in and looking for a new plan ask for shayne. He's is awesome and will get you exactly what you're looking for. Won't try to sell you anything you don't need. He made things super easy for me being a first time getting my own line. Would recommend anyone looking for easy and simple and affordable! read more