To notch salespeople make this location the place ai always go for service and buying a new phone,…read morewhich I did recently when I got an early upgrade. I highly recommend this location, as it's easily accessible and close to other stores and restaurants.

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

These guys made a mistake and it cost me $400. They quoted me on a trade in of a iPhone 10s and…read morethey were wrong on what they would give me as a credit. No it's too late. Can't get that phone back. Payment is way higher than it should be. Went there and called and the manager just said the person who misquoted me would be "reprimanded". DOESNT CUT IT. Give me back my money.

I wish I could do 0 stars. some teenage associate with tattoos lied to me about a order I had, I…read moreeven walked back down to store after mishap to pick up device from order 23-799662165673320. After reaching out to att customer service for them to only confirm my suspicions that he was lying. He had the nerve to try and say my credit wasn't accepted in front of everyone. When asking for store manager he told me the store manager was suspended for stealing like he was trying to do. Idk why this happened but I can say he won't have a job too long hopefully he is saving for that rainy day that will be coming soon?

This location is amazing, and my husband and I will be making it our go-to store if we need…read moreanything even though we live in Tempe. Courtney was the rep who took care of us, and that's exactly what she did. She was able to answer all of our questions, and provide us with additional information! Even though Courtney was our main rep the entire staff was friendly. The manager offered us snacks and drinks when we were waiting in line (it was quite a wait, they probably don't hand these out regularly) and I found that to be so thoughtful! Overall this staff is very knowledgeable and give their 100% to provide great customer service! Shoutout to this location! Thank you guys!

Bad service. Needed to get my screen replaced. Looked up my account and then asked for my ID when I…read moretold them it was in the diaper bag and my husband had it with my son at swim class across the street. I showed him a picture of it in my phone. He said he can't help me. Would not go there again. No other t mobile asked me of my ID when I wanted to get my screen replaced after they looked me up with my phone number.

Today we arrived for some assistance because for the last few weeks, my iPad has not been working…read moreproperly with getting on the Internet unless I use my phone as a hotspot. We had to wait about 10 minutes for assistance, but then Summer came over and was quite helpful. She explained AT&T had some kind of update and some of the iPads had lost the proper connection. It took her about 10 minutes to find and download the workaround and now the iPad is working well again. While I was waiting, I couldn't help but notice that almost all five of the staff members working there were friendly, and very patient with mostly the older clientele. This is our "go to" store for assistance.

Came here with my neighbor so she could get her own cell phone & we received the BEST customer…read moreservice! Hailey took the time to get to know us & what needs my neighbor had for a cell phone. She got her set up with a good quality phone & showed her in detail how to use it & what options are on it, plus got a protective case, charging dock, & screen protector. They really value the customers & getting them set up with the right phone & service plans. Tip: If you are an AARO member, there is a discount on service with this provider

Verizon corporate lies to keep customers in long term contracts and has some of the worst customer…read moreservice I've experienced. After being with them for over 25 years, I switched to consumer cellular, pay under $50 a month and have better connections all over the state, including around the country. Don't get suckered by Verizon they tell their customer service reps in the store, to push upgrades and keep them paying through the nose for bad service and Keep the contracts going forever. They should have a zero star rating than one star? They don't even deserve one star.

I highly recommend this location, I got to work with a rep named Daniel, he was very attentive and…read moreknowledgeable, he helped us save money on our monthly bill all while getting us brand new phones! Highly suggest going to this store !

Yet another positive experience at this particular Verizon store! We had two people help us and…read morethey were both professional and friendly. James did a wonderful job working with us and our teenage daughter deciding what would be best for our needs and setting up our plan, ordering phones, etc. Great communication skills. Matthew followed up with us helping set up our new phones and answering all of our concerns. Matthew was very patient and worked really well with my family. Very impressed with both of these associates, and that is why we will be coming back again.

Never met a more honest person in a Verizon store. Mousad (sorry for the spelling ) was honest and…read moredidn't just try to sell something. Would reccomend him

I went in to get some help migrating my number from an old phone to one recently purchased and was…read morehaving trouble doing it on line. There was only one young woman working, but she was so helpful, kind and supportive and was able to solve the problem rather quickly and adroitly, I think all in all it took less than 10 minutes to resolve this issue, awesome support!

I walked into the store. I told them what I needed, which was high-speed 5G data, and a hotspot. I…read morewas told they have unlimited 5G data. Two weeks into my plan I run out of data. They give you 35 gigs of 5G then you move down to two and 3G which by the way you cannot stream classes nothing online works. Not to mention I dropped phone calls volume didn't work. I had all kinds of trouble with this Boost Mobile. Boost Mobile offers a moneyback guarantee if you cancel within 30 days. I spent two hours on the phone only to be told they don't have a guarantee. I said I'm reading it right now. This is what is online. I have pictures of this guarantee. I finally asked for a manager. The manager told me I had to go into a store. I went to the one near my home they said no you have to go to the store that you purchased it at which is the Arizona Avenue store. I got there. They don't do refunds in the store. You have to call customer care which I was on the phone with for over two hours. Only to be told. I needed to go to the store. Seriously the runaround was ridiculous and in the end I get no refund even though they advertise a moneyback guarantee. Do not do business with Boost Mobile anywhere. Dishonest business practices should detour anybody from wanting to do business with this terrible company.

We had a terrible experience with this business. We brought our iPad in to have the screen repaired…read moreand were told it would take two days. Instead, it took six days, and no one apologized or acknowledged the delay. Now, just one month later, the home button has completely stopped working. It was functioning perfectly before the screen repair, so it's clear this issue resulted from their work. Unfortunately, they have refused to take any responsibility or offer any help. I would not recommend this business. Save yourself the frustration and go somewhere else.

I had a great experience at the CPR Cell Phone Repair Mesa - N Power Rd location. I filed a claim…read morethrough T-Mobile to have the back glass of my iPhone 15 Pro Max repaired due to some spider cracks. I was able to schedule an appointment easily and dropped my phone off at 10 AM, and they had it repaired in about 45 minutes. It looked amazing, like new. The customer service was also excellent. Both gentlemen working on Saturday, March 21 were friendly, professional, and made the whole process smooth and stress-free. I would definitely recommend this location to others!