Never met a more honest person in a Verizon store. Mousad (sorry for the spelling ) was honest and didn't just try to sell something. Would reccomend him read more

After nine years of trying to use the "Verizon -Not Really Verizon" store at Hunt Hwy & Gary, my husband looked for another Verizon store for us and we struck GOLD with this one! They have quite a few more representatives to help you, so much less wait time. The Representatives are very knowledgeable and can actually fix your issues! The service is great and the people are great! If you've had problems with your current Verizon store head to this S Higley Rd & E Queen Creek Rd Verizon for all your Verizon needs including internet services! Goodbye troublesome Cox! read more

Very pleased. Brennen was great to work with. Very professional and knowledgeable. Would recommend this location,

I cannot say enough great things about **Dimitri at Verizon**! A few weeks ago, he went above and beyond to help us with a billing issue that wasn't even his fault--but that didn't stop him from spending **hours** working with us to get it resolved. He was incredibly patient, kind, and determined to make sure everything got sorted out. Fast forward to today--my phone broke while I was at work, and I was honestly relieved to see that **Dimitri was working** when I walked into the store. Even with my screen completely unusable and no way to access my account, he got creative and found a way to help me log in and verify my information. Not only did he help me choose the best phone for my needs, but he also worked to ensure I got the best deal possible and even helped get everything set up smoothly. His **customer service is top-notch**--friendly, knowledgeable, and truly caring. If you're heading into this Verizon location, **ask for Dimitri**. You'll be in excellent hands! read more

I just want to say I am incredibly impressed with the service I have been receiving from Verison, Especially Masoud the gentleman I have been working with directly! He is extremely efficient, very professional and go's above and beyond to make sure his clients are happy. I recently switched from t-mobile and their customer service has never even been close to this. I highly recommend this location check them out! read more

I wish I could give Jackie and her service 10 stars for what an amazing job she did helping me with my new phone purchase. her customer service and knowledge is extremely impressive ontop of the fact that she puts a lot of hard work,dedication and pride into everything she does. customer satisfaction guaranteed. I wouldn't ask for anyone but her when you go into the store. when other stores won't go that extra mile, Jackie goes an extra 2 miles for her customers. thank you so much for all of your help and understanding on the issues I was having! she needs to be the next GM! read more

Angelo was extremely helpful regarding our questions on previous billing and on how to get us new phones for as cheap as possible! Thanks a ton Angelo and Seth!! read more

Today we went to the Verizon store to get one of my kids a phone... We were lucky enough to work with Jackie... she was very helpful, kind and professional! She took her time with us, answered all our questions and her customer service was OUTSTANDING! This location is not close to our house but after reading reviews on different Verizon stores, this one had the best overall reviews and I see why. I highly recommend Jackie she knows her stuff and I felt like she really worked with us to get the best plan and price possible! I will continue to go to this Verizon even though it's not the closest store to me. Thank you JACKIE! You made today a lot better than I had expected!! read more

We needed to upgrade an old phone & we just dread the process. The last experience at another Verizon store wasn't the best so we went to Yelp to find another location. How refreshing to see the reviews for the location on Higley & Queen Creek & we saw Jack Ortiz's name listed. What a great guy who was so nice, knowledgeable, thorough, patient & more! You could tell that all the staff worked well together & were so helpful. We couldn't recommend this Verizon store more. Thank you Jack & team! read more

Switched from T-Mobile to Verizon and stopped in this location to check prices and packages. Was greeted by Dante and introduced me to the packages that Verizon had to offer and the current specials running. I had 2 smart phones and 3 flip phones for elderly family members. Not aware that Verizon no longer supported 3G phones meant that I needed 3 new easy to use phones. Dante went above and beyond to meet my families needs by locating them at another store. I had multiple visits the store and Dante always remember who I was and my needs. The entire stores staff was genuinely friendly and helpful. There was no pressure and truly helpful staff to guide me. read more

Verizon - Mobile Phones Near Me - Gilbert, Arizona

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Angelo Zacchio is definitely one of the best cellular agent I have ever de with, he knows what he is talking about and will get the job done no matter what! read more

Chance is the only rep who has been able to resolve issues with our company plan. (Previous rep had screwed up our order badly) His honesty and communication is stellar and we won't do business with anyone else because he takes SUCH great care of our company lines. Thank you Chance, you're the best! read more

Husband's old iPhone 4 is being discontinued so we went in to transfer my 9 to him and get me a series 13...we are Sr's and new technology doesn't come easy to us so we really didn't want to make this visit at all. But we were greeted at the door by Tristan! This guy was so pleasant and patient with us. We both got new phones, they took back our old ones for a nice credit, AND Tristen was able to actually lower our monthly bill even with payments for 2 new phones added! AND Tristen spent an inordinate amount of time teaching us how to access and use all the new features of the phones. BUT, today I had a couple of questions so we went back. Tristen's day off. Not a problem! We were immediately greeted by John, equally as pleasant, patient, and helpful as Tristen. These two gentlemen cemented our Verizon loyalty for some time to come. read more

OUTSTANDING customer service! Highly recommend this location for all of your Verizon needs. Courteous, fast, helpful...this will be my GO TO for all things Verizon! Well done...your personal service makes a world of difference! Thank you!! read more

Angelo has been our Verizon Rep for several years. He has always provided excellent customer service always acting in a professional manner putting the needs of the customer first. His staff is also very friendly and helpful. I highly recommend this Verizon location for all your cellular needs. read more

I went to another Verizon store for a plan upgrade and they left me hanging and dropped the ball. I called Cellular Sales and Cody answered telling me I could come right in and be helped. When I got there he answered all my questions, then completely changed my plan around for the better and set me up with a new phone. I'll drive right past that other Verizon store and stick with this place. Happy customer. read more

I wanted a specific color that they didn't have in stock, so Kayla special ordered one for me. When my husband and I went to pickup my new phone, Kayla handled everything from our trade in to the setup of our new phones. Yes we walked in to purchase one IPhone 12 and walked out with two. Verizon had a special that we couldn't pass up. Kayla was very personable, professional and overall a pleasure to work with! Thank you Kayla Olzak. We enjoyed doing business with you. read more

I want to start off by saying I will NEVER go to a different Verizon location! My boyfriend and I went in to a different Verizon store earlier today and it was the worst customer service I have ever experienced. We then decided to try this location out to get a second opinion and I am SO glad we did! Chance was very knowledgeable and personable and made sure that he gave us the best experience possible, because of Chance we ended our day on a positive note instead of still pissed off from the last location. read more

I would highly recommend this location for any phone or service needs. Chance made the process of upgrading my phone really easy and stress free. Very professional and knowledgeable. I would definitely come back to this location read more

The best experience I've ever had at a Verizon store. We visited on a busy Sunday pre-Christmas to get an iphone for our grandson, who accompanied us. We were greeted immediately and waited on by Dominic. He was pleasant, upbeat, attentive, and helpful in our decision-making. He took the time to write out the details of the transaction so we would understand the charges and how and when they would appear on our statement. Thank you, Dominic! read more

Just had to say I've really liked the service from this Verizon store and particularly from Tristan. Several months ago Tristan sold my husband and I new iPhones and helped us get the data from our old phones transferred and the new phones operating. Today I went back in with my new Apple Watch. Tristan not only helped me get it added to my Verizon plan but helped me transfer data and get the watch up and running. He never acts too busy to be of help. Just wanted to give a shout out! read more

I had a sales rep by the name of Jackie she did nothing but lie to my family and i by saying my phone was able to be traded in even tho it clearly was not. When I went to go turn in my phone she lied again and said she never said i could trade my phone in. she is the reason my mother and i switched to AT&T because they are already 20 times better.. one star review 10/10 would not recommend read more

Nick was an awesome help! My husband and I came in with a few minor issues on either of our accounts and he was quick and happy to help! Super clean and convenient location! read more

I finally made the switch from Android to iphone, the main reason was to face time with family. Denver helped me to select a phone and accessories. He knows his stuff. He transferred all of my data to the new phone while we chatted. He answered all my questions while treating me with the utmost respect. He went to my car with me to sync my new phone with the hands free system. I'm slowly learning about my new 12. I'm having fun with it. Thanks Denver. read more

I have driven past the Verizon store at Higley and Queen Creek thousands of time never thinking of using their service. When my wife's iPhone started having connection problems I ended up thinking it was the device's connectivity to the Verizon network so I stopped in to see if they could solve the problem. Tristen Hadley met me at the door and we worked through many changes to correct the problem. He was patient and knowledgeable. As we wrapped up the trouble shooting he asked if I was aware of Verizon's new trade in offers. I wasn't and at the end of the discussion, I saved significant dollars trading in our pre-5G devices for 5G enabled. Tristen processed all the upgrades including one for our daughter who lives in Northern California and provided phone support for her over the weekend. I highly recommend Tristen Hadley and will be giving him my business for years to come. read more

We had to go to our local Verizon today because my husband was having phone issues. We reconnected with Jack Ortiz, who was our original sales person for our family 18 months ago. Jack is THE BEST Sales Person we have encountered in a VERY LONG TIME, especially given his young age! Jack is friendly, knowledgable, prompt and goes above and beyond with his Customer Service. If you need a new phone, or some attentive Customer Service with your existing device, go to Verizon at Higley/Queen Creek and request Jack Ortiz...you will NOT be sorry! Thanks, Jack, for being a great resource for our family...you have earned our repeat business! read more

I really appreciated the help received from this store getting new phones for myself and my wife. The representative was extremely knowledgeable and comfortable answering all questions. I was very happy with the experience. Full disclosure: I have only ever used Verizon and their stores and staff is one reason why! read more

I have had the absolute worst experience with Verizon. All I wanted to do was upgrade my phone because it is severely cracked & no one could help me. I placed an order with one store, but ended up needing a phone sooner than when it could get delivered. I tried to order a new phone & that is when one million issues began. I talked to two different stores & neither were helpful. Managers were completely lost on what to do, & their higher ups could only give vague, confusing answers. I have been checking in every day for a whole week with a broken phone still in my hand. I've talked to 8 employees now & am absolutely shocked that all becuase of one order cancellation on a new phone, I am no longer able to get one. My issue has yet to be resolved and I keep getting told "tomorrow we should be good to go." IM LOSING MY MIND! It should not be this hard!!!!!!! I would switch to T-mobile yesterday if their cell service didn't suck -- that's the only reason why I'm staying with Verizon. What a joke read more

This team is awesome. I had purchased a glass screen protector and it was defective. Instead of pawning me off onto the manufacturer, they invited me in and replaced it for me, at no charge. Nyck and Tyler were first class. Highly recommend them!! read more

Terrible customer service. This company recently has had overall awful customer service. I am considering switching service providers Immediately. I hope no one else gets their phone fixed with insurance just to have it returned to malfunction. What a joke. read more

Amazing customer service! I switched four phones and the process was seamless. Highly recommend

Jake took great care of us. He made us feel very comfortable and explained everything to us so that we had no questions or concerns.

I never like to post bad reviews but twice I have come into this store to talk with a rep regarding my iPad and iPhone. Both times I was never greeted nor did anyone ever speak to me or my daughter and we sat there for over 20minutes each time. The store on Gilbert and Germann is much better and always treat you right and fun. This store makes me do everything over the phone. read more

My wife and I had a great experience here! Jake was super helpful and really took the time to understand our needs! Thanks Jake!!

BAD CUSTOMER SERVICE AND POOR PRODUCT! I went into this store to purchase a ZAGG screen protector, the salesman stated that this PureGear product is better than ZAGG with an even better warranty. I figured I would try this one out and see if that holds true. Less than 1 week after having them install the glass screen protector it bubbled up shown in the picture and I went into the store to have them replace it-which they did. The next time this happened a week later I asked if I could just return the product instead because it doesn't perform as advertised, the salesman pushed to just replace it instead, so he did. The THIRD time this glass bubbled up I went into the store and asked to have it returned they informed me that I was out of their supposed 14 day return policy and that they could not refund me. So now I am stuck with a worthless product and $36 down the drain. DO NOT GO HERE! read more

Verizon - Mobile Phones Near Me - Gilbert, Arizona

They disconnected my son's phone, destroyed the SIM card and now claim only solution is to buy a new phone. Con artists. Stay clear of here... read more

Great service, great employees...Chance helped my mother and I. He was outstanding. The go to Verizon store! Give Chance a raise and a promotion!!!! read more

Thank you so much to Denver for helping me change to the best plan for my family. He was so patient with me as I tried to make up my mind. He also was knowledgeable about his products and I ended up buying a new phone. Great experience! read more

My rep Jackie Navarro was knowledgeable and very helpful. She was really great.

excellent service! I have tried other Verizon stores and have been greatly disappointed by the lack of service. Been with Verizon 17 years. Sometimes it's busy but most of the staff is overly helpful. read more