In March my wife and I wanted two simple, political protest signs printed. Since then I have forgotten the specific problems we had, but Lahela spent a considerable amount of time helping us and solving the problems. I was very impressed and grateful for the outstanding service she gave to us. The small signs were printed perfectly thanks to her help. Days after, four different friends contacted me to say they saw photographs of me holding my sign, in two different newspapers. I was so grateful to Lahela that I went back to Staples to show her the photographs. Unfortunately she wasn't there, but I showed the photos to her coworker. That day, when I asked to convey my complimentary message to her supervisor, I was told that he was busy. I then took a considersble amount of time and wrote a message to the manager, Mr. Yeng, praising Lahela for her outstanding work several days before. My hand written message extended half a full page. I never heard a word from Mr. Yeng but hope that he got my note about Lahela's outstanding service. Last night I needed a very small print and returned to find Lahela. She remembered me! She told me her coworker showed her the photo from the newspaper. Now, when I need a job printed I will go to your store, hopefully finding Lahela. The public is very lucky to have her and you are lucky to have her providing service to us. read more

Staples has an Amazon drop off for returns, so I tried it out today. They converted one of their cashiers to be dedicated for Amazon. While waiting I saw the Party City sign! I asked the staff and was told they just started setting up the Party City section and will soon have helium for balloons. We are super excited about the availability of party supplies near us since the standalone Party City supply store is gone. read more

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I had been running late to an interview and needed my resume printed. I submitted a request when I was only 5 minutes away. When I got there I asked this very nice younger lady for help. She informed me she would rush my request. She had it printed within 5 minutes no stress. inexpensive cost and great customer service. Shout out to her I did not get her name but I greatly appreciate her!! read more

I stopped by Saturday morning to check on getting a document laminated. I was advised they are prohibited to laminate anything from adot. It's disappointing since laminating is just to protect against tearing. They do not provide a reason to why they can't laminate these type of documents. I would not return as the Gilbert location on Baseline is Friendlier. read more

This stores Amazon returns is never working. So I don't recommend going there ever. This is the third time that I have had a return and no luck. read more

I've been going to Staples for several years. I have always had a good experience. I bring in my Service-Stability dog (who is well behaved) and everyone is kind to him. I have a PDF from Etsy that I'm not able to print at home and tried to send it to Staples website. I wasn't able to do that and called someone at Staples at the print center. A woman whose name I don't remember tried to help me download my PDF but I couldn't figure out about the "paperclip" on my iPhone. She was kind and patient. I came into Staples today with my Service dog and Brian helped me download my PDF and email to Staples using the PAPERCLIP! Brian was kind and patient, too. Staples is wonderful!!! Someone opened the door closest to me so my dog and I didn't have to walk all the way around to the exit door. I appreciate that because my ankle was hurting. Thank you to everyone at Staples. read more

Staples - Shipping Centers Near Me - Chandler, Arizona

My experience here is for TSA Pre-check and TSA Pre-check only. This location uses Clear as their vendor, the TSA website and the Clear website both say that an appointment is not needed so I proceeded to this location without one. The woman working the Clear station seemed annoyed that I was there without an appointment and acted like it would take an act of Congress to squeeze me in. After about 20 minutes I was able to complete the process. The interview process was unfortunately unfriendly and she kept nitpicking my documents and saying I may be denied. Spoiler alert: I was approved. Did this save me a trip to Sky Harbor? Yes. Do I was there were another option in the East Valley? Also yes. read more

My entire experience was great, but Matt in Copy and Print made it truly special. That area hasn't always been where I've had the best experiences, so this really stood out. I first met Matt on the floor, where he greeted me warmly and clearly answered my print questions even though he wasn't working in that area. When I was ready to print, he was helping in Copy and Print, which was very busy with multiple customers. At first, I was looking for a female employee to help me, as the medical images I needed to copy could be uncomfortable. When I spoke with Matt about this, he was incredibly kind, professional, and respectful, and I felt genuinely heard and seen. I expected to come back the next day due to the size of my order, but Matt told me it would be ready in five minutes, and it was. While I waited, I watched him help many people with the same level of care, respect, and attention to their time. He truly seems to enjoy helping others. I don't know his political affiliation, and it doesn't matter, I just keep thinking, I want to be around more people like that. I guess he's part of the "treat people with respect" party. It's people like Matt who genuinely make life better. A very valuable experience. read more

The Staples website says it now recycles suitcases. I drove from Tucson with five suitcases to be recycled only to be told that this location "isn't set up for that." This needs to be clear on the website. I appreciate everything that Staples does recycle, but if it is specific Per store, that needs to be made more clear on the website. read more

I am not sure if the lady with gray shirt behind the Amazon counter is an employee for Staples or not but she was super rude. She shouldn't work in customer service! read more

I have been going to this Staples for the past year for many print projects, usually last minute and/or express prints. Everything usually comes out well. No complaints, especially when I'm able to get them same day for a reasonable price. The staff is amazing! They're always friendly and helpful. I appreciate the calls letting me know my prints are ready. I want to shout out one particular employee, Joe. Joe went out of his way to help me one day. I came in and tried to use the self-serve machines to make copies. My prints weren't coming out the way they were supposed to; they were the wrong size. I brought it up to Joe, and he explained that the machines sometimes do that. He took it upon himself to print them on his computer instead. He spent a few minutes adjusting my project so that it would print correctly. I was touched by Joe's kindness. I will continue to support this Staples! read more

OMG!! SUCH DISCUSTING ATTITUDE!!!! My mom had an appt for TSA pre check. There were no signs indicating anyone on break, no one told us anything to help, we have NEVER done a TSA check in before as we have never traveled outside the country. We saw a TSA machine and thought we needed to check in on it to let them know we were here or something. We had an employee named Chrissy come up with an extreme accusatory tone and language acting like we were doing something illegal on purpose. How the hell should we know anything. I tried to explain that we didn't know and tried to exit out but she was telling me in such a firm tone to stop doing what I'm doing, like i was a little child. That the lady in charge of it is on a break till 3:15...(yes cause we should know that) And again tried to tell her there was no signs so we didn't know as she continued to say in a belittling tone to step away from the machine. There are alot of better ways to talk to a human being then to be such a "word I don't want to say on yelp"... my mom and me were in shock. We will never be back here again and will tell anyone we know needing a TSA pre check to not go to staples. That was a horrifying experience. I'm glad Tammy was able to rectify the situation and help my mom without making us feel like idiots. If there is something that is a potential security issue then it shouldn't be accessible to a customer out in the open. Maybe there should be a sign over the screen saying "DO NOT TOUCH". All I was told when I entered was the TSA was over by the desk. But to treat a customer like a piece of shit is crazy. Maybe retrain that woman on how to calmly speak to someone that doesn't know they aren't supposed to touch a screen. You have no right to treat someone that way or speak to them like they are doing something wrong when there are no signage stating otherwise. read more

I've always had great experiences, strictly with the copy/print area. I come out my way to do prints here. There is Office Depot by San Tan Mall, which is a few miles from me and half the time they're rude and impolite, which sucks for the employees that do a great job there. But I've never had any issues at this Staples location. It's always clean when I've gone in. The most important thing is, no one has ever been rude to me and they acknowledge customers here... Unlike Office Depot, this is why I come out my way to this Staples. read more

So if there product doesn't work take it back instead of a trade they charged me again . Crediting a friends card while charging mine . My friend bought it for my b day . Made 0 sense . That's staples . Greeters only there. Don't know technology. Go elsewhere! Morons don't change. read more

Dillon from the printing station was very helpful and patient with my order! He helped to make sure my documents were printed correctly and the pictures were the right size. read more

Preston helped me transfer a picture from a Zip drive to a poster size picture complete with board backing and laminated. It turned out beautiful and so professionally done. I had gone to UPS earlier in the day and was told it could not be done for 4 days. I was so disappointed because we needed this poster of my mother to use for the front of the church at her out-of-state funeral in three days! Preston explained my choices and said it could be done in 24 hours. Then to my surprise it was completed by the end of his shift! He was there when we picked up the poster, showed us the end product and asked if we were satisfied. We are 100%. The poster is so beautiful and special to us, we will have it framed after the funeral. That's how great it looks. Thank you so much Preston! read more

Generally they have everything you need at great prices. A bigger store like this took some poking around to figure out where things were but I was graciously helped out. The only thing that this store (any of them I have been to, not just this one) needs is an interior decorator! The stuff is so uncertainly displayed that it makes one feel some sorrow for capitalism. What makes the store is the employees and they had great ones here. read more

Do not recommend coming into this location as the management speaks to you rudely as my last experience with manager Ried as he was helping at the cash register spoke to the customers in such an inappropriate manner. read more

Kay is incredible. She is professional, kind, thorough, and has a great sense of humor! She explained everything and followed through. My tablet got repaired same day. Pick up wasn't quite as easy, but you have me as a customer, for sure. Thanks Kay, I appreciate you so much. Michael read more

I had a horrible experience with a specific employee in the printing department, but still had to go back in the next day to pick up my project. The day before, I let her know how unhappy I was with her service, but she did not care to make things right or cared to listen. I had no intention of complaining the next day. As I picked up and payed for my item, Zach the manager, not only asked me how my experience was, but he cared to listen and made things right. Thank you Zach for going above and beyond, displaying good old fashioned customer service and standing behind your company. Customer Service is not what it use to be, so it's refreshing to know that there is still people that know what that is. Thank you! read more

Every time I've ever come in, there is a line of at least 3 people, waiting for Amazon Returns. No matter how many times you ask the rude employees to call someone over, they say "you'll just have to wait" even while actively doing NOTHING. As I'm writing this review, this is about the 4th time I've watched someone walk out. Terrible employees, and customer service, pricing is terrible too, DON'T WAIST YOUR TIME DON'T SHOP HERE!! read more

Kay was awesome!! She was extremely knowledgeable and efficient in her position! Even with only 3 employees in the store. She is still juggling it all! Inspirational! read more

It puts the lotion on its skin...... or you can visit Staples and get stocked by a nosy and overly interested Manager. I'm all about customer service and helpful people but there's a line. And the Staples super stalker crossed that line. In my 15 minute shopping's trip I was guided into Printer ink, phone chargers, rubber bands, power cords and 3 x asking if I needed help. Mind you I only came in there for ink and paper but I was hassled about all their other products. And they wonder why people buy things on Amazon! On Amazon, you get your stuff and you check out! There's no questions about loyalty cards, complicated recycling Inc. rules, and silence of the lamb stalkers. Besides most of the time the stuff is overly priced anyways and I'll just plan ahead next time and Amazon my ink read more

Staples - Shipping Centers Near Me - Chandler, Arizona

Stopped in on Monday about 4:15 PM. Went over to the Print Dept. Two employees in which seemed to be busy assisting other customers. Store over all wasnt to bristly! I was approached by a sale associate and expressed I just needed a photo print done. I had the USB port & just wanted a photo copy 5X7 printed. He said " there is no way we can do it today, we are slammed & it will be at least 24 hours". I needed it quickly and so he proceeds to walk me over to the printer and said "you can do it quick here". I didn't want it on printed paper?! He was insistent that, that was the only option. Customer service is terrible! This employee came a crossed- rushed, stressed & abrupt! They lost my business & $$. I had planned to also purchase a Texas Instruments TI 82 Calculator that runs around $100 +. Since they weren't willing to provide me quality customer service and "blew me off", I walked over to Walmart & got my photo print done with assistance from their Photo Tech who also rung me up for the same calculator & matched Staples price! read more

Staples - Shipping Centers Near Me - Chandler, Arizona

Dropped off a book to be spiral bound last night and it was ready to go this morning. They called to let me know it was finished and ready for pick up, as promised. The spine of the book was neatly trimmed off and it was bound with clear covers and a coil. Looks even better than I anticipated. I appreciate the professional service and great selection at this location. read more

Staples - Shipping Centers Near Me - Chandler, Arizona

Everybody is always so friendly and helpful at this location. HOWEVER, today I had the displeasure of dealing with a red haired girl behind the register... I can't remember her name because she was so forgettable. It starts with a C... Carlin or something weird. Anyways, my biggest pet peeve is when employees of a business act annoyed when I'm at the register, as if me purchasing items doesn't keep their store open and pay their paycheck every month. If this was my first time to this store, her unpleasant demeanor would ensure that I never returned. The rest of the employees of this store are awesome and I suggest that they get rid of the weakest link or give her a serious attitude adjustment before she scares away potential customers. read more

Clean and well lit store, with plenty of parking. Well stocked and courteous employees.

This is my review for Staples for my Amazon return. It should be noted that I had been going to the UPS store for my Amazon returns for years. I was literally out of the UPS store in 5 minutes depending on how many people were waiting. Literally 5 minutes! Apparently Amazon has changed to Staples, so I thought I'd give them a try. I was on my lunch hour and a bit rushed for time, but that's really on me. There's a gentleman upfront who I thought was a greeter. He was up front on some sort of balancing board. Tall, dark hair, working at approximately 10:30 AM on Sunday, July 23rd. After finding the Amazon return desk, I casually looked over and he was standing on the balancing board on his phone. I must've waited a good 7-10 minutes for someone to help me. Turns out the guy who helped me was balancing board guy. I truly understand that most businesses are having trouble finding people willing to work. But I guess my issue is that UPS handled Amazon returns a lot more quickly and efficiently. Staples- if people start complaining to Amazon, I'm sure they won't have a contract with you any longer....just sayin read more

I bought a high end printer and was given verbal assurance from the salesperson Jeff, that it was an easy installation process. If I had any trouble, he handed me the brochure that explained FREE technical support was available. NOT TRUE..4 hours later not installed and a call to FREE tech support was not valid. If you wanted tech support you needed to buy a support policy. Zack, store manager said they were not informed it wasnt free any longer, could not send anyone out to remedy the problem. Just return it.......... I have been a Staples customer for 14 years....no longer. read more

I've gone in here a few times for things I need for work. I am pleased with the customer service. I was looking for some academic calendars that were on clearance, and the employee working there let me look through a shopping cart filled with calendars. She even dug through them with me. Good service. I like this location. read more

Complete waste of time. Called this store earlier in the day to verify that they had a specific calculator, said she did and had a large amount of them so she wouldn't hold it for me. So I drive to the store later to find out THEY DONT HAVE IT. No shocker. Don't waste your time here folks read more

This store is sprinting toward failure. Twice have gone on-line to specific store site, once to look for ergo-mouse and again for computer monitor. Each time it shows a nice special in the store. You go there and the display has the item and the great price. Oops, "none in stock," "can't order anything right now," and "can't check other stores for you," Oh, if we did call another store and they had it, "you would not want to pay the transfer fee." When asked why they advertise specials, especially there in the store on the darn shelf, for things they do not have, cannot order, and cannot help find, they had no answer. It only makes customers feel misled and that their time is wasted with Staples, at all. By the way, Office Depot and Best Buy had no such issues. Goodbye Staples, the cliff is just ahead. read more

Called this store earlier today, got a price of $55.00 For a MacBook charger. That was the first call, second call I got a price anywhere from $69.00 to $89.00. So I popped into the store to see if they had this other cable, which they did not. Needless to say Zack and this other guy I think his name was Jeff, I'm so bad with names so I hope I got it right, but The situation was indeed taken care of, they're both great guys I would definitely not only recommend this store but I will indeed shop this store again. read more

Went there to have couple pages laminated. That went well. The person was affable and quick. Went I went to check out, the bill had a charge for "express return". I asked what the charge was for. The clerk said it was for express return! I said really? I can read. It wasn't worth fighting over $.60, but I just thought it was an extra money for them. read more

Be careful if you buy any food items from here. I was looking at the sale table by the cash register and notice some of the chocolate was expired. When I went to checkout and told the lady that the chocolate have been expired for a few months and she said "yeah, that's why it's on that table". So just make sure you check the date on the food items and if it's on a batch number, you are safer to get it from next door. read more

I just finished shopping at this store location and the customer service was wonderful. I was asked by multiple employees if I needed assistance with anything. The cashier Heidi was such a delightful person and I enjoyed talking with her. She was very helpful and I appreciate the excellent customer service. read more

The rebate program has gone down the drain ... I used to love purchasing my products at Staples, mostly, the great rebate program, you'd get a CHECK to cash ... then they switched to a VISA card ... THAT EXPIRES!! It does not even last a year!! I was trying to use it for other office items I need at Staples. So, it would last for a couple of months to a year. Didn't even notice that it had an expiration date on it! The cashier and manager said "oh well" should of used it before it expired! Lost me as a loyal customer. read more

After searching and finding a chair I liked at one Staples location, they were sold out. They found the exact chair for me at this location. Walked in and found it. Jamon was so helpful and went to the back to get it. He came and advised us he found it online for cheaper so he price matched it and saved me $140!!! Thank you Jamon for being customer oriented! read more

Good location with great products. The laptop bags and desk chairs are nice here. They also have a clearance section that has great products at awesome prices. Staff is friendly and store is organized. read more

Staples - Shipping Centers Near Me - Chandler, Arizona

I stopped in at Staples today to shop for a laptop. I was unsure of which one I was going to purchase, and I had some questions to compare against my previous laptop. I asked one of the floor associates if he could answer those questions, and instead he interrupted me and started listing off all of the laptops he had available. I tried to ask him some questions about the one I was looking at, and he didn't let me finish. Instead he said that laptop wasn't available and they weren't getting them in soon, and that no one had laptops right now. Rather than listen to any spec questions I had, he was quick to interrupt and talk over me about how much he couldn't help me. When I started to leave, he wanted to argue about what he assumed I was there for. Extremely poor customer service. I will most definitely take my business somewhere that wants to help me. read more