I've come here quite a few times to mail packages, Amazon returns, etc. every single time they're so nice and the store runs really smoothly. I really like how they have the Amazon Return Station set up. They have 3 units to use. Store is very clean and well organized. Thank you! read more

The UPS Store - Always a breeze here - Shipping Centers Near Me - Chandler, Arizona

Beware they might try to sell you a box that is not needed. My return was in orginal manufacturers box and she said that it needed a second box else they could get sued. I told her I am a UPS driver, my return was setup with all correct information, and that this box was 100% fine to return in because it was the manufacturers box still. I didnt wanna argue so I left went to a different UPS Store and was in and out in 30 seconds with the same exact return and QR code. I get it that shipping is tough with the liabilities involved but please just update your staff on what can and cannot be accepted as a return. read more

Every time me and my mom have been here it's been a joyful experience, we have been going to this location for years and it has always been swift and easy. I specifically once had to ship something internationally and the staff was so helpful getting the information I needed to put. There was an error and I was swiftly called and informed of what happened and we were all able to get it resolved quickly! read more

I sent two pictures back to Amazon around Dec 15th and now I'm notified by Amazon they didn't receive one of them. I shipped both of them from this UPS store, which was crowded and very unorganized and now I'm wondering what happened to the picture. read more

They're super friendly here. The guy working here was nice enough to help me carry my packages and get the door for me! I frequent this location for a reason. read more

The UPS Store - Shipping Centers Near Me - Chandler, Arizona

Removing a star because AGAIN this store is unorganized and a hot mess. There's a line out the door. One poor fella working with a customer that isn't exactly low maintenance and the self service kiosks overflowing... as are the packages on the counter. What is happening here? Leadership needs to get in here and figure this out. My gracious! read more

The UPS Store - Line out the door. One person working the counter. Self service bins overflowing. No sense of urgency. Where is the leadership here? - Shipping Centers Near Me - Chandler, Arizona

I needed to print out my baby shower invitations asap because we have to send them out to my boyfriend's family and friends down in San Diego. Staples wanted us to do it all online but I needed a place where I could see it in person to see what they look like. Cameron was super helpful and showed me a few samples on what they looked like. My bf and I was a bit difficult with the invitations but Cameron never gave up on us. He went above and beyond to meet our expectations. He had great customer service!! I'll be sure to look for him again the next time I need another invitation printed out. Thank you so much Cameron for helping us with this .. read more

This is the best UPS store I've been too, employees are super friendly and since the new owner things have been much better. They are always willing to help and are very patient with returns. read more

I visit this store often Always friendly service. The store can get pretty busy, but the staff makes sure everyone is treated as quickly as possible. read more

Jeff and Stephanie were amazing when they owned this store! Now that they sold the business, rarely do you come across a friendly associate. But, because it is so convenient in proximity to my home I have used the "kill them with kindness" technique and sucked it by still frequenting their store. Today I went in as I have done for years with a packaged and pre paid labeled baseball bat that I sold on EBay and was refused service because "they didn't have space" to accept it. I told her that for years I have brought in the exact some box with the exact same type label and have never been refused service. Miss you Jeff and Stephanie! I will not be returning to this UPS store unfortunately. read more

I was having trouble sending a fax and no one can seem to help me. Cameron.Mokdad greeted me and refunded my transaction for the failed fax. Then he offered to scan it and email it to me as a PDF. He took it upon himself to provide excellent customer service and made this stress-free for me. Cameron should be recognized for his excellent customer service and professionalism, and because of him I would recommend this store to anyone. Thank you Cameron for making my day just that much easier. You have a bright future ahead. read more

After years of enjoying having a post box at this location the new owner and his manager turned a successful business in to nothing more than a miserable stressful encounter with each interaction. If you choose to pay for a box at this location prepare yourself to be literally nickel and dimed, although being disrespected was free. This business would be a perfect case study for any business school that wants to teach how to not acquire a successful business. Bottom line new owner is nothing but arrogant and his manager gets her daily satisfaction by just being as rude to customers as she can get away with. read more

Closes earlier than many other locations. Not as customer friendly when it comes to USPS drop offs. Do yourself a favor and drive to another location. You'll find friendlier staff and more available hours. read more

Quick in and out to drop Amazon returns. Greeted by the whole staff and attended to quickly, even with people shipping items. I had multiple things I was returning, but the gentleman was patient and made sure I didn't forget anything! read more

I use to go to this store all the time with the old owners. I recently have gone in and had some paper work scanned. Each time they have done it wrong. Today I specific asked the gentleman to scan it with two different files. I had to pay and then He scanned them. I waited to have them sent to me as the last time I left and I checked my email and they were in correct. I asked him to please do it again. STILL WRONG. He came back and said he would have to charge me again to do it correctly. I got upset, I didn't scream at him but raised my voice and said why should I pay again for something you should have done correctly in the first place. He said you don't have to yell at me. UGH. I was so frustrated. I had been there for almost a half hour for something that should only take 5 minutes. I asked for a manager. He pretended to be that Manager. He clearly is not. He has no customer service or he would have never mentioned to charge me again and taken care of the situation. TERRIBLE, Mailing out is ok with the two girls that work there. They are nice. HE was not. read more

Bunch of kids who don't give a sh*t about their jobs. If you're looking for above-garbage service, find another UPS location. UPS is fine, this location is not. read more

Ruuuuuuude! Guy wanted to rush the Amazons and prepaid through his little checkout process yet stated "we don't have enough room for USPS." I had ten small boxes. I've used UPS stores everywhere for drop offs, sometimes 100 at a time because we pack and ship daily and sometimes the post office...IS CLOSED. Regardless I told him "thanks for nothing" and seriously meant it. He told me to go to the post office. I did. The little door was jammed as usual so I went the next route to his store. Never ever again. Ruuuuude. Try having a better attitude, dude. read more

I realize it's the holidays and everyone is mailing a package or two but it is not the first time that I have come in to simply drop something off that needed nothing other than someone to scan the label and had to stand and wait for 15-30 min or more. The problem is the teamwork and the slowness of the woman who is one of the owners. No one acknowledges the long line and the long wait times. No one thanks you for your patience as you stand in line to mail one thing. No one asks if there's anyone just dropping something off. Today was no exception. Many people bailed and yet the wait was still horribly long. I was here for 45 min. which made me late heading to my next appt. A lady brought in probably 8 boxes that she was shipping but they weren't taped up so the owner had to tape them all up and measure them and enter the addresses and weigh them. What could have helped speed stuff up was if the owner's husband came out from the back and actually helped her by taping everything up while she entered addresses. Not sure why this wasn't a thought to help speed up the line. I had ordered quick prints online this morning at 5:30am and at 10:45am they weren't done. Not sure why UPS calls them quick prints. Needless to say, it's a busy holiday time but this UPS store should be ready for that and not make people wait 45 min to an hour or more to ship or mail something. And.... customers.... be ready with your packages and have your stuff taped up and your labels ready to go! read more

Terrible customer service and rude! Been coming to this local UPS store for 10 years and after today will never be back. Store was closing in 10 minutes and the staff complained that there was customers in line. The lady actually closed her register in the middle of my transaction and said I had to get back in line to use the next register. Get to the next register and the guy claims my name is not in the system. After 10 years...my name is not in the system!?! Decided to leave because I don't think the staff is even competent enough to enter an address correctly, if they couldn't even get my phone number right. read more

This UPS store is great! We go there at least 3 times a week for various things and they always go the extra mile for you, are friendly and helpful no matter how busy they are. We appreciate Jeff and Stephanie so much! C Perkins read more

Need to get some serious customer service training. I had 7 returns and forgot 1 label that took me approximately 30 sec to pull up on my phone. I was told to have those ready ahead of time before coming in again. Only person in the store so held up absolutely no one. Could not print something else (it's a print store) because "the owner wasn't answering his phone is the only one with the code". Go somewhere else. read more

This store is always busy but I never wait more than a minute or two for customer service. The employees are always happy and greet me warmly when I enter the store. I use their print services for my small business and the job is always done right. Good value for my money. read more

We needed something notarized and we got to the UPS store at 1:05 thinking we would be fine because there were no notary hours online. We asked the lady and she said they stop doing notary services at 1pm and wouldn't help us out. That is THE worst customer service I have ever encountered. If you have specific hours for doing something. PUT IT ONLINE. What a waste of time. read more

A receipt was not offered to me! The only this the employees said was "do not touch the glass on the way out" meaning the window very rudely. I don't even remember them scanning in the package. Very unprofessional read more

I had spent weeks making a hand carved present for a friend. These idiots lost it. I called corporate and they told me there is no record of the package leaving the store. I called the store manager and he was very condescending and said my package is not in the store. They lost it and he didn't care. Do not use this store, they are incompetent as is the manager. Honestly, it was the apathetic attitude of the manager that made the whole situation worse. read more

RUDE!! Tried dropping off 2 boxes for USPS. I was told they were kind of full so I would need to go elsewhere. What?? Either you accept USPS or you don't! Don't advertise that you take USPS if you are going to refuse me service. I will make it simple and quit using you for all services. read more

The hours are not helpful for working people. Almost have to take a day off just to send a package. When I arrived at closing time I was rudely told I was too late. read more

I walked in 30 minutes til close (don't judge, I rushed as quickly as I could after work) with 9 orders to be shipped and 0 clue how to ship them. GIO WAS A GEM. GIVE THIS MAN A RAISE! He was patient, kind, quick, and professional. Him and one other employee were able to tend to other customers as they assisted me, too, which I could tell EVERYONE was grateful for. Thank you Gio, thank you UPS! read more

I don't know why I keep coming back here! The employees are rude and they are very slow. I don't even know who helped me today because she had her name tag covered! They are expensive and unhelpful. The older man who helped me last time told me to pack it myself and come back. This time I got very curt responses and she allowed others to cut in front of me. I will not be back read more

So happy with this UPS store! We brought in 2 packages and the amount to ship was a little more than we expected. The employee helping us gave us the idea to fold one side of the package and tape it and it saved us $5 per package! Awesome customer service! Love a store that cares about its customers! read more

Jeff and Stephanie are the best! The kindest people on the planet who offer a wide range of services at their UPS store. Think about those commercials: yes we do more then shipping.... I have had a box at the store for my Mail since 2006 . read more

Bad customer service. The gentleman (likely the owner) was outright rude. He was abrupt with his questions, didn't explain pricing, and overall not helpful. He acted as if he were doing me a favor, rather than providing a service. I've been going there for years, but not anymore. read more

Do not use this place they will not stand behind things that are mailed from there and will not help to resolve the issue. Owner Stephanie is a joke. Even when mailing priority mail there is no proof they got it to the post office. Told me to call the post office. WTF?? read more

Nice location, great service and friendly staff. Family business vibes here, I like that. Recommend this location based on my consistently positive interactions. Thank you! read more

The staff here is always so kind and helpful!! Even when it is super busy they are efficient but still take the time to be kind and ask how you are doing. They never seem frustrated when it's busy. I've only interacted with kind employees here! read more

Today i went in to pick up my mail and there was a notice that it was time to pay for the next year. When I approached to pay they said said they were not renewing our service. I asked for a reason and they said that i yelled at their employees. I disputed that accusataion and informed him that it was his manager that yelled at me. I also pointed out the fact that when i get another persons mail in my mailbox that I simply place it on their counter and walk away without saying a word because they have been confrontational in the past. The owners response was that I had done this several times. Yes that is true because I have gotten other peoples mail over 20 times in the past 10 months. I think this says more about their service than it does about me. I am simply trying to do the right thing without any drama by dropping it off and walking away. When that excuse failed he resorted to saying that I refused to update a bad review I had given them. I did not argue just let him speak. Only to go home and confirm that i updated my review on google reviews 7 months ago. This feels to me to be vendictiveness for a bad review. I made the choice to film my interaction with the owner today as I have in the past with any interaction with anyone who works there as I have learned It is necessary. read more

We have been customers of this location for many years. They provide great customer service and always willing to help.

Awesome service! Everyone there is sweet and I've never waited more than five minutes! They take very great care of the packaging too! :)

I was returning an item from amazon. The store clerk informed me they couldn't scan my phone I had to email it to them so I did. Once I sent the email to them the clerk informed me "everything was good to go that I could leave" I did not ask for a receipt or anything i was told there wasnt one to be had because it was prepaid for from someone else. About 2 weeks go by and i am billed for my return that never made its way back to Amazon. I call only to be told that if I wanted them to look into it would cost me I think $36 an hour for their time. 3 days pass and i lost my money from amazon and the package I had UPS send back to amazon shows back up on my door. So now i have a package that is outside of the return window and junk (it was broken hence the reason for the return) The clerk never printed out the return label instead set aside taped it closed and resent it to me. I went back today 29 July to try to figure out what/how it happened to the only be insulted by Stephanie as she tried to explain to my why reusing boxes is a bad idea. I told her i said that the the original clerk and they assured me that the new label would be placed on top of the old label. LOOONG story short if you have to go to this location due to convince do not leave with out some documentation read more

This store does a terrific job ..essentially having become my shipping and receiving department. Worth every penny of spend. read more