Hopefully Verizon is reading these reviews because Angelina was, without question, the most…read moreexhausting salesperson I've ever encountered. She has enough aggression to be coaching an MMA class instead of selling phones. I walked into the Verizon on 16th Street right at 10:00 AM with my two young sons because my phone was damaged. I was a dream customer, I knew exactly what I wanted and was ready to hand over $1,200 for a new phone. Apparently that wasn't the assignment. Instead of listening to what I was asking for, I got what felt like an infomercial. Apple Watch. Promotions. Different plans. More promotions. More Apple Watch. Meanwhile, I had two little boys slowly turning the store into a daycare. When I politely said I just wanted the phone, the mood shifted faster than Arizona weather. Suddenly I was reminded I didn't have an appointment and she "wasn't prepared." Since when does a Verizon store require a reservation to buy a phone? Is this a steakhouse? I spent seven years in sales, so I completely understand offering promotions and looking for opportunities. But the best salespeople know when to stop talking and start listening. I wasn't there to be convinced to buy something--I was already buying something. I eventually left and drove to the Lincoln location, where they sold me the exact same $1,200 phone in a fraction of the time without making me feel like I was negotiating a hostage release. Hopefully Angelina was just having an off day, because if that's the normal customer experience, Verizon is sending paying customers straight to the competition.

Kim was super patient with us and so was Jose when we transferred from other carriers to Verizon!…read moreIt was Kim with the braces, when we called for a question we learned there is more than 1.. Kim was patient and transparent with us as we were making the switch from other phone carriers to Verizon. So far we're loving the service and coverage we now have with Verizon!

Riley and his entire team are wonderful. From the moment I walked in the door, everyone was…read morefriendly, helpful and patient. They provided incredible customer service and went above and beyond to assist me. 10 out of 10

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Went to the Apple Store to get them to replace one of my camera lens covers on my iPhone 13. They…read morewanted $450. I found iPhone Repairs online. Called him and took my phone there. 15 minutes later he had the lens replaced and only charged me $35. Highly recommend recommended.

I went here to get my phone fixed left with it in worse condition. I have android parts in my phone…read morewas not told what was going in it. Went to a new place and they were distraught with the condition of the 'fix'. I would advise you to NEVER consider coming here. Save your money and go elsewhere where they can do a good job.

Stopped in to get a new phone for my husband and ended getting one for myself as well. Salvador was…read moreexcellent to work with. Efficient. Knowledgeable. Interested in getting me the best deal. The entire process was easy.

I was in the area and made an appointment for 3pm to change my phone number to a 602 number. I had…read moreto wait a few minutes but, the process of changing my number was quick and painless Great Job!!

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

Employees give incorrect information over the phone, causing me to spend over an hour driving…read moreback-and-forth twice

Josue was very helpful and is also very knowledgeable in his work. Very great customer service.read more

These people do not care about customer service. They lied to me then told me they couldn't honor…read moremy warranty because they would take a hit at thier store abd have to absorb the cost of my phone. Switched over and my new phone doesn't charge after 2 months. All they care about is how it will effect their bonus. The Customer carr like said they would take care of it. Had le drive down there then wouldn't help. Pathetic company. Do better! If your thinking of going to this store please dont and honestly I wouldn't even suggest trouble at all. Scammers and liars

Breanna (the store manager) reached out to me and called me on the phone shortly after posting…read morethis. I will say, she did go out of her way to make things right and I truly believe that this was something that happened while she was not there and as the store manager, she was not happy to hear about. (This is not how she / her store does business, nor is it the reputation she wants) Due to her going above and beyond to address this situation, I'm changing the rating to a 4 star. If I need anything in the future, I may consider this place again. (Provided Breanna is there) *Other businesses should take note of this as well

The absolute best repair team out there. I've been with uBreakiFix for 14 months and have trusted…read morethem with over 16 phones, including various Androids and iPhones. I have a hacker targeting my devices, and this team always successfully resolves my major security issues and fixes my phones perfectly. The technicians are clear, concise, and incredibly happy to help. They go above and beyond any expectation. I love them all, and want to give a big shout out to the entire team!In closing, I really don't have to say my name because you know exactly who I am. But I just want to say thank you so much for all you've done for me!