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    Boost Mobile by 2S Wireless

    3.7 (3 reviews)
    ModerateMobile Phones
    Open 9:00 am - 7:00 pm

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    T-Mobile

    T-Mobile

    3.1
    (38 reviews)
    1.2 mi
    $$
    Virtual estimates
    Shipping

    Today was supposed to be a beautiful moment. I walked into T-Mobile with the intent to surprise my…read moremom -- to treat her, to show her she's loved. I walked out frustrated, disappointed, and honestly heartbroken that what should've been a feel-good memory turned into one of the worst customer experiences I've ever had. T-Mobile -- what happened to you? You used to stand for something. I remember a time when your brand meant care, simplicity, and service. Now it feels like I walked into a retail graveyard staffed by people who either weren't trained... or just didn't care. Daisy, the main rep, seemed completely out of her depth. I genuinely tried to give her grace, but when I -- the customer -- seemed to more about what was going wrong than she did, something's off. The phone wouldn't update due to full memory, and instead of addressing that, she just kept tapping the same button to update an app -- over and over -- like she was waiting for a miracle. It wasn't troubleshooting... it wasn't creative problem solving... It was robotic, vacant, and frankly alarming. She didn't look like she was all there. Then Xavier, aka "X," stepped in -- and somehow made it worse. His contribution? Telling us: "Everyone loses info when they get a new phone." That's your customer support strategy? Disregard, deflect, and disappear? I've transferred form device to device plenty of times and never missed info. Just boils down to how much you want to try and help. And as if to underline how little we mattered, he warned us WiFi would shut off in one minute -- then vanished behind the back room and killed the signal. You know what that communicates? "We don't care. You're not our priority. Good luck out there." T-Mobile: this wasn't just poor service -- it was a masterclass in how to destroy brand loyalty in almost two hours. I didn't just waste time or money today. I lost a moment I'll never get back. And I want someone at the top -- not just support, not just management -- but someone who still remembers what this brand used to be to ask themselves how many other customers are being driven out the door like this. Because if this is your standard now? You've stopped being the "Un-carrier." You've just become another soulless corporation.

    Minimal is the word I'd use to describe the service provided at this store. T mobile needs to go…read morein and train the young people that work there. I'm not blaming them because they are young. Train them so if they give customers the most basic of service (two or three sentences) more might be needed. This is why I left Verizon. Taking time out of a busy day is necessary. Yes, you might have to wait...that is also ok. But where it goes from there in this location is not. I base this on the last five trips in there.

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    T-Mobile
    T-Mobile
    T-Mobile

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    uBreakiFix

    uBreakiFix

    3.2
    (94 reviews)
    1.3 mi
    $$

    Breanna (the store manager) reached out to me and called me on the phone shortly after posting…read morethis. I will say, she did go out of her way to make things right and I truly believe that this was something that happened while she was not there and as the store manager, she was not happy to hear about. (This is not how she / her store does business, nor is it the reputation she wants) Due to her going above and beyond to address this situation, I'm changing the rating to a 4 star. If I need anything in the future, I may consider this place again. (Provided Breanna is there) *Other businesses should take note of this as well

    At first it was great, I brought my xbox series x in which originally was supposed to be only a…read morecooling issue. They cleaned and reapplied some thermal paste, only for it to be brought back in a week later. After talking with some associates there it was looking like an operating system issue. Told me it should be done that Saturday after leaving it with them on Thursday. Come Sunday still no call or update so I call and they tell me they haven't had time but I was towards the front of the queue and they would update me. Come Wednesday I just called only to hear it hasn't even been worked or touched due to supposed person working on my device wasn't there Monday or Tuesday and that other peoples devices have been prioritized and now it's looking like "Monday" they say. Over a week and a half for a supposed USB operating system uninstall and reinstall. Not to mention it might not fix my issues and I'll have to wait longer. An absolute waste of time.

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    uBreakiFix
    uBreakiFix
    uBreakiFix

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    Sun Cellular

    Sun Cellular

    4.8
    (133 reviews)
    9.2 mi
    $
    26 years in business
    Certified professionals

    Integrity in business seems to be a foreign concept these days and we have become so conditioned to…read moreaccept this that when someone comes along and demonstrates good qualities it is weird but refreshing... the microphone on my phone has been acting up lately and I'll be honest, I'm lazy. I asked the guy to Replace it and get it done as soon as possible. Alex shows up to my house, on time??? After calling to let me know he will be there late on Friday night. He tells me the mic prob needs to be replaced but sometimes they just get clogged especially if you work construction like I do and a cleaning might be a much cheaper fix for me. Not once, not twice but 3 separate times Alex disassembled my phone and cleaned both microphones. To discover that the mics were fine, just very very dirty... so this dude came out late on a cold Friday night and spent an hour cleaning my phone for a very, very reasonable 50 $... when he could have easily said the mics needed repaired and jacked up The price on me, how would I have known... and then he left before I could think to Tip him.... I hope I don't need cell Phone repair anytime soon but if I do, I know who I'm calling... Thanks Alex...

    sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

    Photos
    IPhone 6S Plus screen repair (after)
    IPhone 6S Plus screen repair (after)
    IPhone 6S Plus screen repair (before)
    IPhone 6S Plus screen repair (before)
    IPhone 6S Screen Plus with broken screen

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    IPhone 6S Screen Plus with broken screen

    Boost Mobile by 2S Wireless - mobilephones - Updated July 2026

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