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    Verizon

    3.6 (25 reviews)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    5 months ago

    Ross and Riley were very helpful and patient. I appreciated their professionalism and knowledge. Thank you guys!

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    11 months ago

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    1 year ago

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    Help Desk

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    1 year ago

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    Help Desk

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    9 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Help Desk

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    1 year ago

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    5 years ago

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    Victra

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    3 years ago

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    Help Desk

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    5 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Super Great and very patient service associates. Best Verizon experience I have ever had. Will only go to this store from now on!!!

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    3 years ago

    Salvador is awesome! I appreciate the time he spent trying to get my phone working again along with a pleasant attitude!

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    5 years ago

    Thank you Adam for all your help, it was an easy process switching carriers and upgrading to a new phone!

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    6 years ago

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    Victra

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    5 years ago

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    6 years ago

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    Victra

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    6 years ago

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Salvador was unbelievably helpful with getting my 81 year old mom set up with a new phone.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    (103 reviews)

    $$$

    I recently made the switch to Verizon after being with AT&T for 19 years. Unfortunately, my…read moreexperience leaving AT&T wasn't great--the process of removing a line and transferring my phone to a new carrier was more complicated and frustrating than it should have been. I started my Verizon experience online and then went into a store for help activating my phone. One thing I learned quickly is that not all Verizon stores are the same--some are corporate locations, while others are third-party retailers, and there is definitely a difference in service. My first visit was to the Verizon store on Scottsdale Rd near Thai Chili To Go, where Alex assisted me. He was professional and friendly, helped get things started, and even recommended Verizon Home Internet for my small business--which, so far, has been awesome. He told me the activation process would take about 30 minutes and stepped away to help other customers. After a while, he returned and said everything was good to go. However, when I left the store, my phone hadn't fully transferred. I ended up in a frustrating situation where both my AT&T and Verizon services were still active, meaning the port hadn't completed successfully. Since it was close to closing time, I couldn't go back that same day and had to spend additional time the next day dealing with the issue--something that's not easy when running a business. The next day, I went to the Verizon store near PV Mall, where Freddie helped me--and this completely turned my experience around. I came in frustrated, but Freddie was quick, efficient, and highly professional. He fixed everything that hadn't been completed previously and made sure my phone was fully activated and working before I left. He also took the time to explain the difference between corporate and third-party stores, which really helped me understand why my experiences were so different. While my initial experience wasn't ideal, Freddie's customer service, attention to detail, and commitment to making sure everything was 100% complete made a huge difference. Alex did a good job getting things started and was helpful during my time in the store, but the follow-through is where the experience fell short. In the end, I'm happy I made the switch to Verizon, especially with the Home Internet service, but I would strongly recommend going to a corporate store if you want a smoother, more reliable customer service experience.

    The Experience in Question was with Connie of Tech Support. I had previously…read more On August 27 gotten a New iPhone 15 Pro Max . After 6 days I returned the Phone . The is not important ! What matters here is that Connie was 100% committed to me be credited correctly. The charges that were assessed were excessive, in my opinion. Diligently , My Technical Representative , On the span of 45 minutes had my bill That is due on August 14th reduced from $370.50 to 290.27. There is also a credit Pending of $59,70 on my next bill. Connie is a credit to her Verizon teammates. Her investment in focusing on me ;the Customer enabled me not to Be overcharged. I have had a Cellular Device since the early 2000's?. Best experience I have ever had with any phone carrier. Piece Of Mind Service is Priceless. Thanks Connie for restoring my faith that there are individuals like you in Corporate America.

    T-Mobile

    T-Mobile

    (35 reviews)

    I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

    I had an amazing experience at T mobile. We switched several phones over and got home internet…read moreservice with t mobile. Jaron was our sales expert and was absolutely amazing. He was cool, calm, collected and a technical wizzard. He was able to troubleshoot and fix many issues on my phone (that were messed up prior). This boy needs a pay raise! We loved his positive energy and spir

    Verizon - mobilephones - Updated May 2026

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