I would strongly recommend taking your phone anywhere else as they blatantly lied to me and then kept my money "for their efforts and time"
I brought my phone here expecting an honest diagnosis and paid $55 for their time. They disassembled my phone and then told me it had a specific problem that would require additional repair and expense around $500-$600.
Thankfully, I did not authorize the additional work.
I took the phone to a different repair company for a second opinion, and they were able to physically verify that what I had been told by this company was not true. This wasn't a difference of opinion between two technicians or an uncertain diagnosis. The second company was able to show me physical evidence that directly contradicted what I had been told and that is what makes this experience so upsetting. I can understand paying a diagnostic fee when a technician spends time investigating a problem and simply gets the diagnosis wrong. What I cannot accept is being given information about the physical condition of my device that was demonstrably false and would have resulted in me spending additional money had I trusted them.
After discovering this, I contacted the company and requested that my $55 diagnostic fee be refunded. They have refused. Supposedly it was elevated to the district manager who also clearly allows for their employees to lie and steal money from customers apparently. I had to call 4 days in a row to get any kind of response from them, even a crappy one, even though every time I called they said someone would call me back...
So, to summarize: I paid $55 for my phone to be disassembled, was given a diagnosis that another professional subsequently proved was false, was potentially going to spend additional money based on that information, and the company now believes it is appropriate to keep my $55 because they spent time providing that "diagnosis."
I find the entire experience incredibly frustrating and, more importantly, it has completely destroyed my trust in this business and I will be telling everyone to stay clear of this dishonest place and I hope you choose to do the same. When someone hands over an expensive device for repair, they are relying on the technician's expertise and honesty because most customers have no way of independently verifying what they're being told. read more
