this review comes in two parts…read more The first part being a "One Star". I had received my bill from Century Link and the "Price for Life" had increased. I checked their web site to confirm pricing and the details. I discovered new "Price for LIfe" customers are getting the same service for $10 less per month, $45 per month for new customers. I called and questioned why there was an increase. They explained that the internet service price would remain the same for life, but the "Century Link @Ease" service would increase periodically. So my price would increase. So Price for Life is as they said in their commercials "They can't do that!" is correct. I asked to be transferred to retention, but the operator told me should could not do that without a reason. I asked her to get me a supervisor who could transfer me to retention. I was put on hold and she came back and transferred me to retention. This is the 4 star part I was transferred to Lisa #AC46983. I explained my case to Lisa and asked to have the @Ease service removed from my account and also my monthly charge reduced to the amount that new Price for Life customers were receiving. Lisa was understanding and attentive. She immediately made the changes. Lisa understands the value of customers and how to provide customer service. Many thanks to Lisa for taking care of my issues and making this customer happy.

Very frustrated. I have a $60 credit coming back and they tell me it takes 6 to 8 weeks to get a…read morecredit issued to me in the form of a check this is just wrong

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

I had trouble with transferring my WiFi to a different address because the previous tenant moved…read moreout without paying his bill and canceling his services. It took DAYS of multiple phone calls with each employee telling me that it would take 10 days before I could transfer. One individual told me to go in the store and speak with a manager. I had to drive 30 min out of my way to fix a problem that I didn't cause. I was extremely upset due to the fact that I was paying for Cox WiFi but wasn't getting any service and they wouldn't reimburse me for the days I wasn't able to access it. Once I got to the store the line was over an hour long. I waited for about 30 min before asking for a manager. Avrum came to assist me and he was absolutely amazing. He immediately helped me transfer my WiFi into my new apartment with no issues. He was extremely professional and made sure I was taken care of before leaving the store. Thank goodness for Avrum because I would have given 0 stars and transferred to a new WiFi company. Thank you Avrum for saving the day and keeping your customers happy.

Over an hour wait. Two Customer Service agents wasting their time on one person when they're over…read more30 people waiting. Do better.

CM Wireless installed HughesNet Service at our house in Havasu Springs. Gordon did our install and…read morehe was awesome, did a great job working with us on location of the dish and installation was prefect.

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

I've been using Mojo for a few years now and am extremely satisfied with the connection and…read moreservice. Rarely a problem with connectivity. I work form home for an out of state business. Downloads are fast. No complaints.

The night was already shaping up to be a cringy experience !…read more So after I have a 2nd brain health tests, failure To appear, is not even in my vocabulary! .

Just left this location at bell towne center. Ted was extremely helpful!! My husband had called cox…read moreto cancel our cable and up our internet speed. The gal on the phone said the cost would go up to 99.99 and our speed would be 50 (not sure what that means ¯\_(ツ)_/¯) I walked in and was greeted by multiple friendly faces, Ted took our old modem and brought out a new one, looked up our account, asked if I knew the cost was going up, I said I did. He paused for a moment and then responded with "I'm gonna lower it and raise your speed from 50 to 100". OK!!! I'll take it! We've been happy with cox for a couple years now, but realized we weren't watching as much TV anymore so we just decided to switch to internet. Thank you so much to Ted for making my visit to your location so great! I will definitely be referring people in to you guys!

Spectrum merger was a huge mistake, but they were pretty awful before that, too. The IT people…read morehired obviously work from home and are literally googling your issue. Not a joke, & not being dramatic. That is what they do, they told me. The customer service is terrible, and yes they INSIST you chat with the AI bot first. Like, there isnt a way around it, insist. From the AI and condescending "help" agents back in 2025, to the great 2026 "Spectrum merger", there has never been a good interaction with these people. I know, they are the biggest and baddest Corporation in the area. . They use xfinity's same routers and stuff too. They are rich and capable and have all the possible tools at their disposal. They're capable of solving your issue, they just dont care to. At all. Find another way to access internet.

What started as a genuinely frustrating experience turned into a reminder that great people still…read moreexist in customer service -- and I have two people at the Paradise Valley Verizon Store on Cactus Road to thank for that. On May 19th, a Verizon phone representative failed to fully disclose the costs of adding an iPad A16 to my account. When my billing email arrived the next day showing charges of over $400 for July and August -- and $300+ every month going forward -- I was blindsided. What followed was eight days of trying to arrange a return, get my new iPhone 17 Pro properly connected, and sort out the billing mess. After hitting wall after wall, I visited this Paradise Valley location and was helped by Xavier (Sales Rep) and Oscar Hernandez (Retail Assistant Manager, Consumer Group). These two gentlemen spent two full hours with me in-store, on the phone with Verizon Billing, advocating on my behalf until everything was resolved. I cannot thank Xavier and Oscar enough. Their patience, kindness, and genuine commitment to making things right turned an 8-day nightmare into a resolved situation I'm genuinely happy with. This store is lucky to have them, and I hope Verizon recognizes the exceptional level of service they provide. Because of Xavier and Oscar, I'm proud to say I remain a Verizon customer. If you need help, ask for them -- you'll be in great hands.

The Experience in Question was with Connie of Tech Support. I had previously…read more On August 27 gotten a New iPhone 15 Pro Max . After 6 days I returned the Phone . The is not important ! What matters here is that Connie was 100% committed to me be credited correctly. The charges that were assessed were excessive, in my opinion. Diligently , My Technical Representative , On the span of 45 minutes had my bill That is due on August 14th reduced from $370.50 to 290.27. There is also a credit Pending of $59,70 on my next bill. Connie is a credit to her Verizon teammates. Her investment in focusing on me ;the Customer enabled me not to Be overcharged. I have had a Cellular Device since the early 2000's?. Best experience I have ever had with any phone carrier. Piece Of Mind Service is Priceless. Thanks Connie for restoring my faith that there are individuals like you in Corporate America.

Verizon Desert Ridge center Phoenix AZ…read more Quick service but the guy should of told my daughter he needed her verizon code number and her Apple ID before starting the transfers to new phone so she didn't have to stop the process and get this info off the old phone. You do this every day. Why aren't your more organized?

If you enjoy long waits that are twice as long as they tell you along with rude customer service,…read moreby all means, this is the place for you. Look at their reviews - it's not an isolated incident. Go anywhere but here. Update: I messaged them after their response below to give them a chance to respond. They can easily message me for more information but don't. They don't really care to make you happy, they just want to make it look like they responded to my review as if they care. They have very low reviews for a reason.