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2 years ago

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Verizon S.

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1 year ago

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8 months ago

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Verizon S.

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3 years ago

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8 months ago

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2 years ago

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Verizon S.

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1 year ago

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7 years ago

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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5 years ago

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4 years ago

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2 years ago

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5 years ago

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4 years ago

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5 years ago

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3 years ago

Helped me solve a problem that a different store refused to help with. A problem that the other store created. Joe was very helpful

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7 years ago

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7 years ago

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5 years ago

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2 years ago

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6 years ago

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4 years ago

Absolutely tragic customer service. Verizon should visit their own stores to see how incompetently they are being represented.

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5 years ago

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4 years ago

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8 years ago

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5 years ago

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4 years ago

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6 years ago

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9 years ago

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3 years ago

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6 years ago

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6 years ago

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9 years ago

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15 years ago

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5 years ago

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Ask the Community - Verizon

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Verizon

Verizon

(149 reviews)

$$$

Trading in my iPhone 13 for a 17 was painless - I received $849 for my trade in and came out with a…read morenew phone for "free". I scheduled a service appointment online and had no problem getting seen when I came 15 minutes early. They didn't have a large selection of colors in stock so I could only choose from black. My service advisor also wasn't very personable.

Amazing Alex! Do you ever dread upgrading to new phones…read morebecause you know the process is worse than buying a new car? That was us! We arrived armed with skepticism and left totally awed by Alex Clark and the transparency of the experience. I have a gut instinct about people and Alex quickly won my trust. He explained every absolute detail known to man regarding the phones, the contracts, the options without pushing for a decision. There was no expectation to leave with new phones- he would give us the printed bid- yes you read that right-the PRINTED bid. In the past I have walked from upgrading my phone when I was presented with a multitude of verbal quotes-nothing in writing,-and promises my bill would be lower than my previous bill- but no definitive agreement. Not with Alex- he would have met with us all day answering any questions we had- we never felt rushed. What we did feel was respect, patience, clarity and actually joy as Alex continued to deliver both professionally and with his endearing enthusiasm. Yes we left with new phones, and several Verizon products. We hope Alex never leaves Verizon- but we know he is a gem and may be snatched up in another capacity. A plus for Alex and a minus for us. When you want an exemplary phone buying experience ask for Alex Clark.

Apple - Scottsdale - Thanks Rudy !

Apple - Scottsdale

(515 reviews)

$$$

I needed to get an ipad looked at and made an appointment with their Genius Bar for the next day…read more I came in here on a weekday afternoon and not as packed as on a weekend and we were immediately greeted by someone in red who helped us get checked in. We then moved to the back of the store and sat at one of the tables and Austin quickly came to help. He was able to run diagnostics on the ipad and also reset it but the screen never did turn on. He let me know that the issue isn't a software problem but more a hardware issue and since the ipad is an older model, he just suggested that for the cost of repair, might just be better off buying a new one. And while we couldn't get our ipad fixed, which was a bummer, I have to say I left the store feeling like the Apple store staff really tried their best to help! They were pleasant, professional, and knowledgeable. I'd definitely come back again if I needed to get one of my Apple devices serviced! I only wished that most other places could adopt the Apple way of treating their customers. Rock on, Apple store in Scottsdale Quarter!

Apple I am livid…read more Had a iPhone 13 Pro as well SEVERAL in the past all the way down to the original iPhone. Always have been happy... even bought for other family members and encouraged others to buy them.... TILL my upgrade to an iPhone 16 Pro... to which NEVER has been able to be backed up. I have gone to Apple stores and they (multiple workers) were ALL stumpt. As almost nothing on the phone... to include deleting all pictures, texts, a majority of apps and turning off back-up options etc. and this iPhone 16 Pro still WONT BACK UP! I Have downloaded all available updates. My 13 Pro had hundreds of messages, photos/videos, has SEVERAL more apps etc.... And NECER HAD AN ISSUE... and yes I have even deleted the 13 PRO from my iCloud in attempt to resolve... and still can't get this 16 PRO to update. The 16 Pro, Has always had under 800MB at the most when attempted to back-up... when 5KB is supposed to be available without having to pay more to upgrade to more storage (iCloud+). Workers and Leads at store says only Support over the phone can help... so I reached out to them. When speaking with a lead she seems work off a directional trouble shooting chart without any regard to common sense, specific circumstantial reasoning or reasonable customer service resolution. As if it does work for the chart then they can't (in really they just won't) take care of anything or take any accountability with their thousand plus dollar product. It's like they are tell me "Oh well, skip rocks"! Apple continues to say only two options are: 1. Manage Apps and Storage on phone ... even though it has been made clear there is a ridiculous amount of available space that should be able to be backed-up. Going even as far to Deleting almost everything and turning off back ups on apps have not even worked either. 2. I pay for more storage by paying for iCloud+... even though what I have in my phone doesn't even make a dent in what I should already have without having to pay former storage!!! They are refusing to escalate this any further and say those are the only two options... well really only one because we have already attempted everything when it comes to managing storage and apps by deleting /turning of back-up options to them.

Wireless Toyz

Wireless Toyz

(26 reviews)

$$

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

My iPhone 12 Pro (gold) was stolen at Old Town Scottsdale on Saturday Nov 26, ever since the thief…read morehas taken my phone on a field trip around the valley and as of yesterday they took it to this shop and it's been off since. i really hope this business is not taking stolen phones for resale.

Verizon - mobilephones - Updated May 2026

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