Trading in my iPhone 13 for a 17 was painless - I received $849 for my trade in and came out with a new phone for "free". I scheduled a service appointment online and had no problem getting seen when I came 15 minutes early. They didn't have a large selection of colors in stock so I could only choose from black. My service advisor also wasn't very personable. read more

Amazing Alex! Do you ever dread upgrading to new phones because you know the process is worse than buying a new car? That was us! We arrived armed with skepticism and left totally awed by Alex Clark and the transparency of the experience. I have a gut instinct about people and Alex quickly won my trust. He explained every absolute detail known to man regarding the phones, the contracts, the options without pushing for a decision. There was no expectation to leave with new phones- he would give us the printed bid- yes you read that right-the PRINTED bid. In the past I have walked from upgrading my phone when I was presented with a multitude of verbal quotes-nothing in writing,-and promises my bill would be lower than my previous bill- but no definitive agreement. Not with Alex- he would have met with us all day answering any questions we had- we never felt rushed. What we did feel was respect, patience, clarity and actually joy as Alex continued to deliver both professionally and with his endearing enthusiasm. Yes we left with new phones, and several Verizon products. We hope Alex never leaves Verizon- but we know he is a gem and may be snatched up in another capacity. A plus for Alex and a minus for us. When you want an exemplary phone buying experience ask for Alex Clark. read more

I bought a new phone and paid for insurance coverage for it. But when I lost the phone, they told me that in order to get a replacement, I would have to pay them money. I simply cannot understand what I was paying for. read more

Verizon is the way to go. They will take care of you. Great customer lotsa energy. Cristina was very professional, friendly and knowledgeable. I've been a customer of Verizon for a long time. read more

Horrible experience! My I-Phone was hacked, I went to a "Verizon" store, which ended up being a 3rd party store, where I spent nearly 2 hours, which the agent figured out he could not help me, which made things worse!!! They sent me to the corporate store to "fix" things, ha!! After waiting in line for an hour, I finally got another phone, and hopefully, this will work! Do not recommend! read more

Seriously, I'm mind-blown! They need to clone Preston -- the multitasking legend who fixed my issue while helping another guest, five minutes before closing, and didn't miss a single beat. Clone him, replace every Verizon employee, and boom -- Verizon would finally reach its "Can you hear me now?" potential. Thank you, Preston. And you're welcome, Verizon. 99% of your problems solved. read more

Terrible service. We had a scheduled appointment to upgrade our phones and were extremely disappointed with the experience. When we sat down, the Verizon employee assisting us (woman with black hair) did not greet us no hello, no introduction, and no offer to help. She immediately asked what we wanted. We showed her the online promotion we had on our phones for an Unlimited plan upgrade. Her demeanor was unprofessional throughout the interaction smacking her lips, using a dismissive tone, and behaving in a way I have never experienced in a customer service setting. She stated she had worked for Verizon for 17 years and told us that if we wanted that deal, we should complete it online because her "three-step process" did not show the promotion. When we asked follow-up questions and inquired about other plan options, she became rude and dismissive, ultimately stating that we were "wasting her time." This experience was unacceptable, especially given that we had a scheduled appointment and were genuinely interested in upgrading our services. Verizon is a major brand, and this level of service does not reflect the professionalism I would expect. read more

Reviews clearly don't matter since they still operate fully with a 2.5 rating. Ultimately, it just comes down to customer service. If you advertise that you're open until 5pm, then you don't turn away customers who walk in at 4:40. You add anyone to the waiting list who walks in before 5pm, and you stay to serve them appropriately. I get it - I worked in a restaurant and we hated it when patrons walked in before closing. But it's customer service 101. If Verizon wants their employees to leave at 5pm, then advertise that you close at 4:30pm. Don't turn away customers who have made an effort to visit your store within the advertised timeframe. read more

I have never been happier about the customer service I received at this location. Went to switch from T-Mobile, Connor helped me from the moment I walked in the door, he was very helpful and even after I left the store and ended up on having to go to the T-Mobile store (my phone was broken), he was able to get all my numbers ported over quickly the same night. My phone was the only one that had an issue transferring over, so I had to come back today to have it fixed. Again, came in, very helpful and fixed the issue in 15 minutes. Really appreciated the help guys! Thanks again - will always refer this location. read more

I finally found this store located in The Promenade in Scottsdale. The place was mobbed so I checked in, browsed a bit and then had a seat. It was probably a 40+ minute wait. It was Black Friday so I just put my patient hat on and browsed the Internet while waiting. The staff were helpful and efficient. We finished in about 15 minutes. I was happy to finish and leave. I got my things done so homeward bound. read more

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Very bad terrible service. Transfer a number from T-Mobile to Verizon and I got an iPad as well. Was waiting on the lobby for 2 hours. A week after checked my bill through the mail and they added 2 extra lines without my consent. read more

Malic and Will take care of our Business account. They like it when we come in in-person. Refreshing to work one on one!

I worked at Apple and I know how difficult retail can be! I came in to return my devices for the purchase online- we needed to bring these in for our trade in. There was a line of course- always to be anticipated when a new Apple device comes out! Miguel helped me out very quickly and was super pleasant despite being busy!! Well done Verizon! read more

This review is for not only this store, but for Tyler as well. I stopped by this Verizon location a few days ago and Tyler was AMAZING!! Bought a new phone from this store earlier in the week and there was an issue getting it setup when I tried to do it at home, so I brought the phone back to Verizon (after general tech support and customer service lines gave me inaccurate information over the phone and were no help) and Tyler was able to get it all cleared up within minutes! Not only that, but he gave me some very helpful recommendations and solutions on how to set up my new phone even better and showed me what my options were to reduce to my monthly bill (which I did not even ask about that, he did that out of his own time and kindness.. as they don't make commission or benefit in any way if I l lower or change my monthly rate). I really really appreciated that he took the time to do that for me and show me my options! Every time I've come to this store it is clean, everyone is friendly (even when it's crazy busy), and again .. THANK YOU TYLER!! You were incredibly helpful, knowledgeable, and awesome to work with! Highly recommend this Verizon location! read more

Came to get a new phone, that is upgrade from existing one. At 2:25pm on a Sunday afternoon store manager told me that she cannot take more customers as there are 7 people ahead of me. The store closes at 5pm! That is more than two and half hours I exclaimed!!! Yes - but we will not stay late and some people will get off early... So, they will rather turn me away than take my money. And they could care less.... read more

Verizon - Mobile Phones Near Me - Scottsdale, Arizona

Terrible service. They just point u to a terminal in back if ur not there to buy. Horrible service. Rude & dismissive staff. AT&T was so much better. read more

Not necessarily bad review of any specific store, but for Verizon Wireless as a whole. Terrible company. I have been with them for 19 years. I should have switched providers years ago. They offered a promotion that they will now not stand behind. They are unapologetic and blaming the sales person in THEIR store. Stay away from this company. read more

Worst customer service I've been through. I've been treated better at the DMV. The guy checking us in was extremely rude and was negative right out of the gate. We had spent 4 hours on the phone with a verizon CSR to figure out an issue, they said they got it handled and notated our account . they told us specifically to go into this specific store. When we explained the situation in a calm manner, he immediately shut it down and said "no , I can't do that" without even knowing who we are or checking the account notes, then proceeds to tell other employees that we aren't going to honor any deal. Verizon needs to have a CSI for each store to hold their employees accountable. This kinda treatment is why people leave for other phone providers . read more

The guy that greeted us at the front was about as rude as imaginable. I was instructed over the phone to head into the store to pick up my phones and internet sooner. When we walked in Oscar the Grouch angrily grumbled "why are you here?" Put us on a list and looked really mad that more people came in. He was so rude and we just left and will not be switching to Verizon. No way. read more

The person who helped me took my payment but put incorrect dates for coverage. It took me 1.5 hours on phone to correct her mistake. Was going to purchase IPhone 16 Pro but decided better to buy from Apple direct. Now I cannot upgrade because there is a PENDING on my phone. Wtf!!!!! read more

Stopped in so that my husband could buy the new Apple 14 and the lady at the door told the gentleman in front of us that they were too busy to see anyone else for the day because they close at 5pm... it's 2:30pm. My husband told the lady (who might have been the manager) that he is wanting to buy a new phone and she told him to do it online. Wowwwww!!!! read more

Verizon - Mobile Phones Near Me - Scottsdale, Arizona

We traded in our old Iphones for the new Iphone 16 and also asked pricing for an Apple watch 10. We were given incorrect pricing information at the store located in the Promenade on Scottsdale Road. The monthly bill that was automatically paid from my bank account was not correct. I called the store but they could not help and gave me a number to call, which was automated and did not understand my question. I can't wait until my new Iphones 16 are paid off so I can switch to another carrier. I am very disappoinmted with Verizon. read more

Is there really a good cell phone company? Sitting at Verizon store with employees walking around knowing that you've been sitting there for an hour. Trying to undo what the sales person did without your permission. Make sure that if you're looking to compare plans? You are just comparing plans. In my case, they open my account and charged me all these equipment that I was just trying to compare due to the fact that I'm still signed up with my carrier. They ran my credit and took over a month to removed all the charges with interest. I didn't take any equipment with me. Just be aware when you are looking. read more

Verizon Store The absolutely worst customer service and rip off store in all the stores that I have dealt with. Had so many spoken phone plans that they will not live up to and they just make crap up just to get you signed up and once that happens they could care less about any followup. WILL NEVER GO HERE AGAIN! If you need Verizon service or a phone, go to Costco, Best Buy or somewhere else that cares about you. If I could give them a Yelp rating of zero or minus, that is what they deserve. Will file a Corporate Complaint against this horrible Verizon Store read more

Not helpful at all. Offered a customer service number but didn't help me with SIM card issue I went in for. Could've got that number online.

have tried for a month to get a business account resolved and not a single person can help

Julio is the man! We had new s23 ultras and there was a problem with the sim cards. Very knowledgeable Julio, was able to fix it and even offered to return our trade in phones. A frustrating experience ended very well. read more

Came in to get a new phone and it was a quick and easy process. They had the phone I wanted in stock, which was nice. My only complaint was the guy helping me - he was just short and not very personable. read more

Stay away from the lady who was trying to assist me; her name is Lisa. What a terrible customer service! I left crying. I came in feeling great, I was kind, in no rush and asked to help me with the phone upgrade. She was rushing as she went thru promotions, kept texting someone, scolded another customer "what, are you in a rush?" who was waiting for her appointment and placed my order incorrectly. Then she cancelled my order without telling me and had no paper trail to provide the cancellation receipt after I was charged. When I asked for a manager, I was told she is unavailable. Stay away from this store! Terrible customer service. read more

Verison is so lucky to have a team member as professional and friendly as Dareous. Me and my beat friend left with a brand new iPhone 13 that she adores, a clear case to hold her Polaroid photos, and a phone plan from someone we can be confident we can trust. Thank you Dareous. read more

Went to upgrade our phone with this new deal going on when you trade in your old iPhone. They didn't have the color we wanted in stock so they offered to ship it to our home. NO ONE at this store said we had to be home to sign for it. We work and no other delivery options were provided to us. Now we've been back and forth with Verizon and UPS trying to get this item and neither one will help us. They're talking in circles about how it needs to be handled and who can fix it. We also escalated this to Verizon corporate and they were very unhelpful. A literal JOKE. read more

Could not be bothered to help me return trade in iPhones to Verizon. Told me I had to Mail them back using instructions totally different from all printed information I had. Service is very poor - hasn't changed in years. Refused to provide boxes or envelope for mailing. Very cavalier and uninterested in customers. read more

Listen, nobody likes going into any store dealing with customer service issues. BUT it definitely makes it a hellava lot better when the employees take pride in their job. Tyler L was of excellent service from the start, as he had a very friendly personality, very knowledgeable guy, patience & good humor. Customer Service industry needs more people like Tyler. Thank you Tyler for being one in a million!!! Verizon is lucky to have you repping their company! read more

Dont bother. Verizon customer for 20 years. They dont care, they dont have one iota of "let me try to help you with that." What they do have is plenty of little pieces of paper that they hand you and tells you who to call for help and practically pushes you out the door. One hour wait seems to be their pat answer to get you to leave. Well I'm leaving. read more

Went in to pick up a new phone (iPhone 12). I was hoping to be in and out. The trade in process was so confusing. I ended up getting a new phone , but still don't fully understand the payment and upgrade process. I left with a new phone and was more confused than when I walked through the door. read more

Arrived at 5:45 and told we are second in line. store closes at 7. Waited. Waited. Waited and waited. At 6:55 we were told that we would not be helped & to essentially get out they close at 7. Oh I forgot they did offer help. They offered to make us an appointment for another day. When you spend over an hour helping the same 4 people maybe good management practice would be to have more people working??? I guess Verizon doesn't really care about customer service. read more

Sold me a phone that they said was talk/text only. It was not. It had internet capability. Tried to trade it for talk/text (the next day) but they said they had none, they don't carry them! I explained that a non-internet phone was mandatory. Then they wanted a 50 buck restock fee. A 50 buck restock fee on an 80 buck new phone. And of course they STILL charged me for line set-up blah blah blah AND some sort of 'insurance' plan that I did not request...but their sales people get commissions on so the add it to your bill without your permission! I'm through with Verizon! And the guy 'helping' me was just gleeful to tell me 'ok, we'll drop the line but you have to pay for the phone we sold you NOW as the line is dropped so we can't charge the phone to your account'! The manager was apparently hiding in the back room, read more

I stopped in just to ask a few questions. The employees sure seemed grumpy, not one had a smile or said welcome. I sat and patiently waited for an available techie. As I fiddled with my phone I solved a couple of issues I was having and then Colton came by to assist. How lucky was I he was young, pleasant and had a sense of humor. He sat down before me which to me showed consideration and that he wasn't going to rush me. I was very pleased with his assistance and then he surprised me and walked to the door, held it open and wished me a good Thanksgiving. Bravo young man that's great service. read more

Came into the store yesterday and got me a new phone. Upgraded from an iPhone 5 to an 11. No problem with the transaction. Found it odd to charge an upgrade fee, but whatever. Got the instructions about how to set up the phone, took it home and connected to WiFi. Today I came into work and realized the phone wasn't activated and we didn't receive instructions on how to perform this action. So now I can't make phone calls. Can't receive text messages. Both of those are requirements to speak with customer service to try and resolve the issue. Getting the run-around with the Verizon app. Cannot call the 611 number. Through WiFi, cannot talk with agent on the app. Next available appointment in-store is Wednesday. What a joke. Was able to call Verizon through a coworker's phone and figure things out after two hours of calls. Simple mistake caused such a huge headache! read more

I phoned Verizon to see if i could change something on my phone account to cut down my bill. So the lady said we will move to you Pre-Pad service and it will save you a lot of money. But she did not tell me that my phone is not set up for pre-paid, but they switched it anyway. That was 2 months ago and i have called and been to 4 different Verizon stores and no seems to know what i am talking about. But ever since i was changed it has messed up my phone. My contacts do not see who is calling now. I don't receive text from Fry's when my prescription is ready anymore because it has some kind of restriction on it now. This is just ridicules i have been with Verizon for 20+ years and i can't get any help to figure this out. WOW and they rate their business as number one in cell phone service. I think it is time for me to look for a better carrier and one that will help you when you have a problem. read more