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    T-Mobile Experience Store

    3.9 (45 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm

    T-Mobile Experience Store Photos

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    Reviews With Photos

    Lexie S.

    Josh P is amazing and I love this store. They're extremely quick to help you when you walk in and knowledgeable. Josh helped me set up my home internet and get a phone quickly. Highly recommend!

    Trisha T.

    The location is perfect gor me. It is a clean, and modern looking as well. I needed to put an old phone back to factory am these girls went to task o it. After thru charged it, and waited, it only took them 10 min. And then found a box and boxed it for me. Full service. I asked them to help me with my Apple Watch and they immediately said yes!. I didn't have it with me, but when it's timed to hey it taken care of, I will be back to them.

    Me, being a creeper and taking pics of Brandi the great from my old crappy phone) from my vehicular device.

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    7 hours ago

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    1 year ago

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    8 months ago

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    3 months ago

    I walked in looking for a phone and a simple plan. They were in the way instead of making it easy. I left.

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    1 year ago

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    3 months ago

    Cameron helped me so much he was awesome!!! So nice, thorough, and quick. Was very pleased with my experience.

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    4 months ago

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    1 year ago

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    6 months ago

    Josh is AMAZING.. I thought the staff was very attentive! We went on a week day around 3pm

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    1 year ago

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    7 months ago

    Walked in to pickup new phone. Waited 5 minutes no one said hi, hello, anything. I left. Will be going with a new carrier.

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

    They did great when I needed a new phone. Didn't try to up sale me or anything like that.

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    5 years ago

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    2 years ago

    Best experience at a phone store. Josh assisted me and was incredibly patient & helpful!

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    4 years ago

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    2 years ago

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    2 years ago

    Service was efficient and fast as well as polite. Adam was very helpful to what I needed assistance with.

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    3 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    8 years ago

    Business owner information

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    T-Mobile

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    6 years ago

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    T-Mobile

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    2 years ago

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    3 years ago

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    7 years ago

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    T-Mobile

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    5 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Thank you to Dustin for going above and beyond to help me figure out my Apple Watch.

    Mentioned in 3 reviews

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    Sun Cellular

    Sun Cellular

    4.8
    (133 reviews)
    5.8 mi
    $
    26 years in business
    Certified professionals

    Integrity in business seems to be a foreign concept these days and we have become so conditioned to…read moreaccept this that when someone comes along and demonstrates good qualities it is weird but refreshing... the microphone on my phone has been acting up lately and I'll be honest, I'm lazy. I asked the guy to Replace it and get it done as soon as possible. Alex shows up to my house, on time??? After calling to let me know he will be there late on Friday night. He tells me the mic prob needs to be replaced but sometimes they just get clogged especially if you work construction like I do and a cleaning might be a much cheaper fix for me. Not once, not twice but 3 separate times Alex disassembled my phone and cleaned both microphones. To discover that the mics were fine, just very very dirty... so this dude came out late on a cold Friday night and spent an hour cleaning my phone for a very, very reasonable 50 $... when he could have easily said the mics needed repaired and jacked up The price on me, how would I have known... and then he left before I could think to Tip him.... I hope I don't need cell Phone repair anytime soon but if I do, I know who I'm calling... Thanks Alex...

    sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

    Photos
    IPhone 6S Plus screen repair (after)
    IPhone 6S Plus screen repair (after)
    IPhone 6S Plus screen repair (before)
    IPhone 6S Plus screen repair (before)
    IPhone 6S Screen Plus with broken screen

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    IPhone 6S Screen Plus with broken screen
    AT&T Store

    AT&T Store

    2.8
    (26 reviews)
    1.9 mi

    Well, let me tell you, I wasn't happy going into this store because the replacement iPhone which…read moreASURION sent me worked for half a day and then died. So I was without a phone to do a road trip from San Francisco to Phoenix. (Ya, no maps, no ability to call road service or 911 if needed for 2 days!) My unhappiness had nothing to do with the personnel at this shop. But I was frustrated that AT&T (who handles the warranty on these phones) had sent out this useless piece of metal to replace another iPhone that stopped working. BUT....the guys at this shop (Enrique & ??) were so customer service oriented that I couldn't be angry with them. They dialed Asurion for me on their phone (because I have no working phone) so that I could straighten things out with them. Then they referred me to a great repair shop nearby (doing a review for them too!) for a broken screen on my daughter's phone (rendering it unable to use too.) Since I was new in town, they also told me a little bit about the area and about a food truck festival happening this coming weekend. These gentlemen could serve as ambassadors for Phoenix - they were first-class all the way with their customer service and professionalism. I wanted to be an irate, angry, menopausal woman. But they made me be the pleasant lady that I can be and enjoy the rest of the day. If you ever need to go to an AT&T retail store - you can't go wrong by coming to this one in Scottsdale.

    Went by to get new internet- Friday at 3..... doors locked-…read more Called a few times- 5 min later get a guy answering- I asked why the doors are locked during normal business hours- said he was on a break- and the sticky note fell Awesome- thanks AT&T Fun trying to do business with you

    Photos
    AT&T Store
    AT&T Store
    AT&T Store

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.2
    (127 reviews)
    0.1 mi

    As a professor teaching surgical technologists and nurses--with a medical background including…read moredoctoral training and a neurology certificate--I have spent years explaining precision, critical thinking, and what it means when something is truly "in critical condition." Let me just say... my computer was there. And it needed a transfer / transplant of all my data for years. And then I took it to UBreakiFix. Now, I expected a repair. Maybe a polite "we'll do our best." What I got instead was Incredible IT service and more like a full-scale neurological intervention--minus the operating room and the dramatic music. If a neurosurgeon restores the human brain, then UBreakiFix restored the soul of my computer. They fix it--they revived it, optimized it, and sent it home functioning better than it had in years.

    I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

    Photos
    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Apple - Scottsdale

    Apple - Scottsdale

    2.5
    (518 reviews)
    0.7 mi
    $$$

    You will find Apple at the Scottsdale Quarter Plaza. I walked in when they opened so it wasn't too…read morecrowded. There's some major construction going on inside. I'd be anxious to see what it is once they're finished. I looked at watch bands and iPad covers. Nothing out of the ordinary. Staff are always ready and willing to help. Shared street, covered and valet parking.

    I have fond memories of visiting the Apple Store at the Scottsdale Quarter over the years. I have…read morepurchased items from this location, stopped by for help, got a replacement iPhone, and more. Today, I stopped by to sell an old MacBook back for store credit and also to ask a general question about a new MacBook I just purchased recently. I appreciated the service and resolution. When my wife and I entered the Apple Store, we quickly saw an Apple associate (identified by their colored shirt). We were asked what we needed and quickly checked in and brought over to a set of display tables where we waited for an associate to wrap up with two other customer before she asked how she could help us. The associate (Michelle) quickly exchanged our old MacBook for an Apple gift card and asked us what other questions we had. Michelle referred us to the Apple Support team to answer questions about transferring music from one MacBook to another. She then introduced us to UNiDAYS and demonstrated how that would work to save us money on a MacBook, iPad, or Apple Watch. We appreciated Michelle for answering all of our questions in a short amount of time. The store is laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Quarter location at https://www.apple.com/retail/scottsdalequarter. It is open daily from 10 AM to 9 PM except for Sunday when it is open from 10 AM to 6 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store, but definitely the Scottsdale Quarter location.

    Photos
    Apple - Scottsdale
    Airpods
    Airpods
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    A & A Computer Repair

    A & A Computer Repair

    1.4
    (26 reviews)
    3.2 mi
    $$$$

    After I went to Yelp to share my experience when trying to have a screen repaired under warranty, I…read moreread the other reviews... Should have done so before I bought the Groupon and had my iPad repair done here. Although the repair went fine, my screen cracked in the middle when I literally just picked it up (in a protective case) one day. After going back in, to say the owner ought to read his reviews on Yelp... The nice receptionist tried to explain that they were trying to change their ways, had a new staff, were aware of reviews... Apparently, he has fired all his staff and gotten new people, but the OWNER has not changed to provide good service.... I get that Apple screens crack when dropped... My phone is cracked too. and if I dropped it I'd have taken it back here to be repaired. He could have at least offered a solution - maybe a two-for-one!? Or some compromise... I'm such a proponent of small, local businesses it pains me to say... Stay away! Sometimes there's a reason for continuous Groupon offerings! This is a business rope for repeat customers, but A&A will never see that word-of-mouth FREE advertising that is vital to a successful small business!

    This place is sub par. I bought a groupon and dropped my iPad off to get fixed. The gentleman in…read morethe store said it would take 1-2 days to fix but it ended up taking about 3 weeks total. In addition to that their voicemail box is constantly full and they are not responsive at all. Do not drop anything off there for fixing.

    T-Mobile Experience Store - mobilephones - Updated July 2026

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