What does the T in T-Mobile stand for? Terrible? Trying to get customer service is Tiresome. Phone service is Temperamental. Time and Time again so many dropped calls! And if you have a billing question... Won't make this mistake again. read more

Horrible customer service. 6 people working and they can't answer a question or help. Then they say " let me go speak to the manager". Like he's in a hidden vault and can't come out to solve a problem, nor give you a straight answer .... They apparently can't solve any problems. So if you have one. Wouldn't recommend going to this location. read more

jacob was amazing, he was very knowledgeable on information regarding my plan. I would highly recommend this store. very accommodating and friendly. I would do 10 out of 10 if I could read more

Jaren and Nicole were super helpful and took time to fix our issues when switching from verizon

This is a truly embarrassingly atrocious t mobile store. Somehow they only hire people who have no business being employed. They are lazy, sloppy, lack knowledge and take hours to do literally nothing. I've been to 5 stores locally and this one is hands down the worst. read more

The ability to recognize live human beings in the lobby would be a great start improving your customer service. While I wait is a great time to desert the lobby read more

T-Mobile - My lonely experience at t mobile - Mobile Phones Near Me - Phoenix, Arizona

Quoted 1 price to upgrade phone. When signing up for upgrade price changed. $300 promo for current phone after staying with T-Mobile for 10 years. Free iPhone air with new carrier. Waiting on customer care line for 23 minutes at t-mobile store. Going to other carriers to wait. read more

Jake and Kenny were so helpful in helping me trade out my sons phone when it fell in the pool. They helped strategize how I could do this w all the offers and deals available so I could save money. In person service is so important. read more

My wife and I (with baby in tow) went to purchase a new iPhone around 7:20pm. We were immediately greeted upon entry (awesome), but once we told them we wanted to purchase a new phone we were quickly told they close in 45 mins and they could not perform data transfer. That's completely fine - but why start an interaction like that? The subsequent interaction was rushed and there was a clear tone that they did not want to spend the time to sell us a phone. We were also quickly told Apple's new feature to turn off your iPhone would take an hour. Heavily insinuating there wouldn't be enough time to get us a phone. While I understand that is not their fault, why not offer solutions and work with us? Instead, they kept referring to "T-Mobile.com is the same anyway". It was clear the focus was on closing and leaving quickly. Ushering us away to t-mobile.com for the purchase. Bottom line - we went into the store for an in-store experience. Not a dot com solution. Do better next time, T-Mobile Desert Ridge. read more

This is the worst company I have dealt with in a long time. They promise things and don't deliver, scam customers out of money, and do nothing to resolve the issue other than report the person who provided false information. Switch to them if you want horrible customer service, have your trade-in stolen, and want to be swindled out of tons of money. This company should not be allowed to do business. read more

I think I've been a T-Mobile customer since I got my first cell phone approximately 10 years ago... well, actually, they were under a different name back then, but I've been a long time loyal customer. I've been satisfied for the most part, and have no desire to switch carriers anytime soon. With all of that being said, as you can imagine, I've been to my fair share of T-Moblie stores over the years... My latest phone, the blackberry pearl, is fantastic when it functions properly... unfortunately, it doesn't always function properly. Lately, I was having some major problems with it and I just figured it was time for a new phone. However, when I took it into this T-Mobile location, Juan took the time to trouble shoot with me before trying to sell me a new phone. I appreciated that very much. He was extremely knowledgeable on all of the products and I didn't feel like he was just another salesman trying to sell me something. I ended up with a new phone anyways, but I was happy with the service that Juan and T-Mobile provided me. In this day and age, there is something to be said about that, not to mention the fact that I feel naked without my cell phone - I feel like I'm in good hands with T-Mobile. Now just wish me luck that this pearl functions properly for a long time to come! read more

T-Mobile - Mobile Phones Near Me - Phoenix, Arizona

Uneducated staff inside location just call or go online save the trip. Wild you guys are on commission and walk customers when trying to start service. read more

Do not go to this store. They lied to me about several things and I am, and have been for the last 10 months, paying $100 more on my bill than I was told I would be paying. I tried several times to get them to make it right and they refuse, and corporate refuses as well because the store keeps playing dumb. I can't wait for my contract to be over because I am leaving T-Mobile and NEVER going back. read more

We came and were hoping to be seen in the hour that we had free. We walked in and all employees were busy which was fine, they said they'd be with us when they can. We were the only ones waiting at the time. During our time waiting three other parties came in as well also needing help. After 30 minutes of waiting one of the employees became available and took one of the last people that came into the store skipping many of us that were waiting well before them. We continued to wait for another 25 minutes and then called it as no one else ever became available. They did not acknowledge us once after the initial, we will get to you as soon as we can response' when first arriving. I guess if you want to go wait for an hour and be skipped and never be helped, go for it. read more

I had been a Verizon customer for many years, but was notified that I would be losing a discount I had had. With the great new deals that T-Mobile was advertising, I decided it was time for a change. My wife researched plans online and messaged with a T-Mobile rep, so we were all prepared when we entered the store to make a final decision. We were fortunate to have an excellent young lady, Faith, assist us. Our situation was a bit convoluted since we had four phone lines, two watches, and two of us at the store and two others on the plan in Illinois and Washington state. However, Faith was very patient as we were there for close to three hours switching over, activating new phones changing over data. While my daughter In Illinois struggled with T-Mobile due to what appeared to be an incompetent store employee, we were thankful that the in-person help we received at this store and the online assistance we received were both excellent. read more

Went to this store after I stopped at another store 15 mins earlier where all I got as an answer was can't help you from the manager. So I left there and came here. When I got in I was helped by Faith and she was amazing! Even though my problem wasn't solved she was amazing with her customer care! She gave me every detail I might need and steps on what to do next. She was working off little sleep as her BF just had a baby the night prior! The kind of employee and person you want to talk to when going into the store! Five stars for Faith! read more

I recently had to upgrade my cellphone , because T mobile , Will no longer service the 3g phone's , they gave me a brand new 1+ 9 5g phone for free , no charge , and I found out the old saying you get what you pay for is true about this phone , I paid nothing and the 1+9 5g phone is garbage , it shuts itself off , every time I turn around , the volume buttons are badly located , and overall I hate the damn thing . since I got it for free I believe T mobile owed me a better phone , oh yeah , if I take a picture and try to send it in a text , it tells me it's to large , and I can't find anyway to reduce it , yes I've googled everything and none of it works , in short and long , the 1+9 5g phone is a piece of crap . read more

T-Mobile - Mobile Phones Near Me - Phoenix, Arizona

This was my second time at the store in the past week I was trying to get a tablet to replace my surface pro. First time I went in. I didn't have my ID because I lost a week prior. I was told I needed my ID even though I had my pin, a photo of my ID and my social I go to the DMV the next day the following day I go to the store again and the same guy tells me that he cannot except the piece of paper that the DMV gave me because there is not a front and back of this piece of paper. I don't know what else I was supposed to do because I asked at the DMV if that piece of paper would be able to get access to my phone and they replied yes. The only reason I am even writing reviews on every platform is because I went to the seventh Street and Bell Road T-Mobile right after I got that piece of paper from the DMV in Granite. They didn't even check my ID or the piece of paper. They just ran the account and saw that I have my number of my PIP I decided not to get to the iPad right then because I wanted to see if they had any service pros over AT&T because I was a little sad, knowing that I was just there a couple days ago at a different store, where they didn't allow me to access my account or add anything to my account so I left seventh Street and Bell Road thinking that oh yes, I told them I had a paper ID from the DMV at the other store. I'll go back to Desert Ridge I go back there isn't what I previously stated is what happened so from my understanding seventh Street in Bell didn't even check my ID so the fact that I've been to Desert Ridge twice with all the credentials of my account that I need besides an ID they still chose to not let me access my account it's horrible. read more

So, a couple days ago Verizon pissed us off for the last time. We (I'm not on the plan by myself) did some research and decided to go talk to T-Mobile. Sooo very glad we did. Yes, we switched! First I want to compliment our associate Tina. There are 4 of us on the plan, so she had a lot to deal with, and we're not really the "easiest" people to deal with. This girl never wavered, and we drowned her with questions. Everything was answered and the necessary changes were made. It took some time. We were there for hours, like buying a car, but we failed to confuse or break her. Great job Tina, and thank you for dealing with our crazy asses.. And, not to leave another associate America. She too wa a great help in sorting us out and keeping her friend intact! Thanks girls, we appreciate you more than I could ever say. read more

Haven't purchased a new iPhone since the 6s. Worked with Justin to purchase 2 new 13 max pros, and it was a seamless experience. Was able to get my original phones ready to mail out and recommend their service. read more

They set up our automatic withdrawal and fixed out contact information with 15 min. Excellent service.

I had a great experience at t mobile last night! My aunt was looking to upgrade her phone and I don't think it could have been anymore smooth! These young ladies (Mariah, and Kayla) really did an amazing job!!! Mariah especially, she was so sweet and honest!!!! I'm 100% coming back!!!! read more

T-Mobile - The young ladies that helped me and gave me an amazing experience - Mobile Phones Near Me - Phoenix, Arizona

Excellent experience with Tyler and Tina, changing carriers and getting phones! Knowledgeable, profession and friendly! They made a typically dreaded experience actually pleasant Highly recommend this store and these people for your next phone needs! read more

HORRIBLE SERVICE ** I was profiled as soon as I entered the store, ignored 3 times then refused service!! They tried to tell me they couldn't sell me a phone but as soon as I pulled out cash they immediately turned there attitude around, then proceeded to ring my items up, what do you know, and sold me the phone. I spent $1,000 there tonight and should have NEVER had to deal with the type of service I received. ARIEL WAS THE ASSOCIATES NAME, but the MANAGER was worse and I didn't get his name, unfortunately. I will get it tomorrow and right another review. read more

I purchased the T Mobile G1 in December after my beloved Sidekick was on its last straw. Even though TMobiles customer service is HORRIBLE, screwy and usually totally mixed up, I decided to stay with the provider and try their much touted G1. The sales girl at the Desert Ridge store screwed up my billing (it was supposed to be billed to the company I work for) but instead it came to my credit card. When I went to resubmit to the company, they were no longer offering that cell phone reimbursement, so I had to shell out payments on my own due to her mistake. Thanx TMobile! 24 hrs after I bought the G1, had trouble manipulating the slide out keyboards keys,I returned to the store where my sales girl told me to go out and buy the replaceable silicone keyboard for the phone. SHe told me that TMobile was "out" but that I could pick them up in the mall at the cell phone kiosks. I ran around town(on my days off from work and kids) trying desperately to find the replaceable silicon keyboard. I hated typing and texting on a phone whose buttons barely worked. By the time I finally tried to locate the mysterious replaceable keyboard on the internet, I found out there was no such item. The salesgirl totally lied to me! I took the phone back to TMobile, to which I was told, "You have 14 days to return our phones. It is day 15 today!! Sorry!" Yesterday, I went to Sprint and got the new HTC ProTouch 2....which works FABULOUS!! THANK YOU SPRINT!!! read more

Hard to be truly pleased with any cell service so allow me to speak honestly. I have had no complaints with my T-Mobile service, or the service at this store. I have been using T-Mobile Pre-Paid since 2006. I prefer T-Mobile since as a pre-paid customer you can purchase any phone, pay full price, and only pay for the minutes you use, no wasted air time every month. And if they piss me off I can leave anytime. Now if only we could do without the up-sell in the stores, trying to get me into some sort of contract. Comparing the pre-paid services, I found T-Mobile to be the best deal. Remember: the decision for which cellular carrier you should pick should always be based first on which one offers the best signal in the places you are most likely to use the service. Remember too, cellular is two-way radio. The coverage with all carriers will always be spotty in some places due to terrain, interference, or signal obstructions. I used to have Net10 prepaid, but they send text advertisements to your phone and will not stop, so I dropped them. Otherwise they are the cheapest prepaid but their minutes expire rapidly. T-mobile minutes last for a year after you reach the $100 minutes purchased mark. And for the record, their advert for "world's largest 4G network" is misleading. Their 4G network comes no where close to the technical specs of a 4G network, it's closer to a 3G network. The term "4G" means something specific, not just 4th Generation. T-Mobile's so-called "4G" is NOT a 4G network any more than my 8mm video tapes are VHS. To advance to a true 4G network would require new phones and cell site hardware, they did not deploy either. This is nothing more than a marketing gimmick. Update: a friend of mine with the T-Mobile 4G hotspot device gets an average of .800Mbps down and .2Mbps upload, even at 3am! This is about twice the speed of 3G. Like i said, it's not real 4G read more

These guys are the BEST combination of competent, speedy, professional, and financially reasonable. Will did a GREAT JOB for me!!!! I will return and I HIGHLY RECOMMEND!!! read more

The manager Derrick Grant was so disrespectful to us in the store as Sarah was trying to help transfer a line. If I could leave no stars I would. Absolutely no respect for customers. read more

absolute worst phone I have ever had since the mid 90s...... never get any service just wait and wait for this awful 5G to connect read more

Just like the rest you folks .... the manager of the Desert Ridge store is Eric Hoover. The same guy who would not come out of his office to talk to me about the $100 JBL speaker that didn't work after he up-sold me earlier. I ended up walking out of the store after waiting 45 mins. I called the store on the way home and Eric himself answered the call. After a brief exchange of words he said: "I was not going to refund you anyway". The moral is ... do not buy T-Mobile products in the store. It's just a commission scam! It's too bad they have to treat customers like $hit after they sell you in store products. That just don't work! Read the online reviews folks. Go AT&T or Verizon, but stay away from T-Mobile. I called 1800Tmible for assistance but it's disconnected read more

This is so freaking ridiculous!!!! From the month after we got T-Junk-obile, we have had nothing but issues! We were less than 1 mile from a tower, yet we had to have a f*****g "booster" in the house to get enough signal to keep a call from dropping. We could make additional payment amounts on our bill, but then had to call to apply it to the installment plans. NOW, as of today, I am told they "can't apply the overpayment on my account to the installment plan"!!!WTF!!!!! OH, but they could refund the full payment amount and then "place a 'collection hold'!!! WTF Again! I have done nothing wrong here and just want to pay off my installment plan early, SO THAT I CAN GET THE H.E.DOUBLE TOOTHPICKS AWAY FROM THESE IDIOTS!!!!! LORT HELP ME NOW!!!!!!!!!!! read more

The people here are miserable. They are rude and don't give a shit about helping or being customer service oriented. They act like you are bothersome. If I wasn't stuck in this miserable contract I'd ditch these bastards and fast. read more

Have had tmobile for a couple years now. Came from verizon because it was much cheaper. I believe you get what you pay for. Verizon is by far has better service in the phoenix area. Tmobile seems to be getting worse. I don't get reception half the time. I have a samsumg g3. If there is a roof over your head or you are in the middle of a large city reception is horrible. Blows my mind. Tmobile causes fifty percent of my stress. read more

Liars, liars, liars. Darnell at T-Mobile quoted us a wonderful price to add me to my wife's plan... the bill is now $140.00 more than his quote. Do not trust this store, they are simply snake-oil salesmen telling you whatever you want to hear to get you to spend some dollars. Fool me once shame on you... Your days are numbered you crooked thieves. read more

Worst customer service from T-Mobile ever!!!! Went in to see about the battery on my brand new phone that isn't even a week old and dies within 2 hrs. Walked in and patiently waited 30mins for the idiots to even acknowledge my presence there, but no such luck. Screw you idiots! I'll go to another T-Mobile... And if I get the same treatment, or lack thereof, there are multiple other cell phone companies that would LOVE my business. Do a better job in training your employees on customer service! read more

I have been with T-Mobile for about 10 years now. I am grandfathered and get a decent price .. but ignoring that, I would say over all I give T-Mobile an "A+". On the money side they have a simple system to defer my payment when Im low of dough(my fam has 6 phones so the bill can add up). They recently restructured their phone service pods .. so I always get the same people (NMexico for me). This makes a big difference over time. They over thank me a little but I also observe that they interactin a kind & human way. This validates that the culture there understands that They need customers & customers need human treatment .. not canned BS. This methodology only works when folks "up the mountain" say its O.K. Clearly the folks ARE saying its O.K. and have figured out how to make a profit anyway. Apple stores are for the most part huffed up low level support. If you are lucky enough to be serviced by the folks in NM, you will receive high level support from a real team ... diligent folks who act like you are partners. Their names might be a little unusual like "Seven" and "Ant" ..but they'll laugh with you. read more

I have had the worst cellphone service provider's for the past 4 years or more. I walk into this place and had Kevin direct me on what could meet my needs, he was helpful. I left with an amazing new dependable cell phone with great coverage, nonstop 4gLTE since I started it up. I'm blown away, it's a thing of beauty :') they even took the time to make sure my screen cover was put on perfectly with no bubbles before I left. read more