I went in due to a high bill and didn't realize I was able to save a huge amount of savings once we did an account review. Thank you for your time and assistance on the matter read more

If I could 0 stars I would!!!!! Cox has gave me the run around for four weeks now, first week the guy comes out saying the pole he needs to access is in my neighbors yard (bullshit) the installer was lazy af and said I need to reschedule so I reschedule with a guy on the phone from cox giving his life story and didn't even set my god damn appt for the following week no appointment showed on my app so I call I was right no appointment when the guy had said yes he's got it under control then the appointment day comes no call to come out and install fucking ridiculous third time for my appointment which was today September 3rd 2025 they come out and said oh no we need you to get a bucket truck out here I said I TOLD YOU GUYS OVER THE PHONE YOU NEED A BUCKET TRUCK NO ONE LISTENS TO THEIR CUSTOMERS HERE!!!!! ZERO SERVICE=ZERO STARS IF ANYONE FROM COX SEES THIS MAKE IT RIGHT I WAS FIRST MONTH FREE FOR THE BULLSHIT YOU CAUSED MY ELDERLY FAMILY DOESN'T HAVE WIFI BC OF COX! THANKS FOR NOTHING!!!! read more

Stopped in to get help with it email. The store was really busy. A lady asked to help me then said she needed to help others and would come back she never did come back. Someone else wasted my time to help me to say goodbye that cox stores don't work on email problems! So I still have the same problem! read more

Cox Store - Front entrance of store on Bell rd. - Television Service Providers Near Me - Phoenix, Arizona

WELL you won't believe what happened to me in here. I came to figure out why my modem (which came with my apartment already), didn't work. Apparently the modem was already assigned to another resident at the apartment. I talked to the manager (Gabe) who assured me that he would call the other person (whoever it was), to figure this out for me. Gabe NEVER called me back to give me any updates. INSTEAD, someone in the store decided to MAKE A NEW MODEM PURCHASE under my account FRAUDULENTLY, and now I'm dealing with a $349.99 bill BECAUSE of this. So I walk in, leave with the assurance that Gabe will call me back, then find out they created another account for me, charge me for the new account AND fraudulently purchase a modem for me out of no where, without my permission. Now I'm dealing with this headache for no reason. read more

Went to turn in my contour box and and took forever. Thats ok, they are bizzy, Whats rude and irritating to me is zero communication on uour number or how long cud be. I completely get your busy, even though only see 2 peeps working w customers and 4 plus working on phone but everyone is on some form schedule and simply need estimated time....do i leave as going to be another hour and I have a meeting or maybe just 15 mins as maybe only 1 in front of me. The DMV does waaay better than this using numbers, and for good reason! Common sense! read more

i've been coming to this location for years and i've never had one bad experience, the workers are always friendly and professional, since i've learned how to pay the bill on the kiosk that's what i've been using and it's a game changer if you're going in just to pay a bill i recommend learning how to use it other than waiting in line read more

Cox Store - kiosk - Television Service Providers Near Me - Phoenix, Arizona

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I went here for a quick pickup of my gigablast kit. check-in was easy through a tablet and was serviced pretty quickly (within a few minutes). Everything was done pretty quickly, however, the salesman tried to sell me their streaming device and that is something I don't appreciate. However, I m glad he was not like a car dealer salesman who doesn't leave you whatever happens. Overall the store is big and they have all possible things that cox sells including many devices. Won't mind going here if needed. read more

Cox Store - Exterior view of Cox store in Phoenix, AZ, showing illuminated signage and glass entrance doors with visible interior. - Television Service Providers Near Me - Phoenix, Arizona

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The lads behind the counter were super helpful and friendly even though it was pretty busy. I just had to return my equipment and was out within 15 minutes. read more

Absolute dumpster fire of a company. Multiple outages per month. Sometimes for 6-8 hours per day. Never get even remotely close to the speeds you pay for. Customer service is nonexistent and they always try to sneak in hidden fees. They seem to go out of their way to provide the worst service possible. Can't wait until ATT fiber is available so I can end my imprisonment from this shithole. I might throw a party to celebrate read more

The lady that helped me was very rude, like as if she was giving me the silent treatment. Not very helpful. She seemed immature.

I'm actually calling T-Mobile today to look into their Internet. This is the crappy lowdown dirty company I've ever dealt with. Honestly, my Internet has been down for four days and all they do is give you a fake time that it will be fixed and now there's no time and of course these clowns are closed today honestly for the price of their service. It is not worth it, if you have means to get other Internet, do it because you will be left screwed nothing works my cameras don't work. I can't work on my computer. I'm behind four days because of Cox. They are low down dirty scum and they should be giving everybody in this area compensation, but of course these clowns aren't. I swear we should all get together and demand compensation because the Internet has been down for four days and they have no resolution. I don't even understand how this is OK?? read more

Cox internet sucks. Only get 15 mbps download speed when i pay for 2,000. Cox is a scam and wont reimburse you for the money the rob from you. read more

Were customers from cox, and there's one employee who's rude and really hate his job he gave us 2 times a big attitude he's very rude but the good thing was that the manager, was there when he treated bad and rude idk the name but he's the only one who's rude and has an attitude read more

COX provides the least amount of services I've ever experienced. Their channel "lineup" is inadequate and the price for that is appallingly expensive. If you try to add/delete/change your channel's online (which they constantly direct you) you are forced to endure a reduculous ROBITIC interface! Beware! The remote is nice, the extra channels might be fun, but they could care less about you and your preferences. read more

Worst company You will ever deal with. This stepford employees at this location makes promises just so phone reps will tell you they don't exist. Kept my dead wife primary on my account for 4 years till one day cancelled pin. Deceided to cancel my last service which was land line and they said I was finally done. Billed for one day of service and said I owed them ,2 dollars. When I tried to pay it wanted pin. Have them wife's pin but they said was not right. Told them they changed my pin without informing me. Wanted my security question answers. Told them account was set up with wife as primary so answers to questions only she would know. Took three representatives to take two dollar payment after I did not know wife's first childhood pet There is much competition in AZ and Cox is no longer a monopoly. Do your self a favor and go elsewhere. Was a Cox customer for 23 years and I had 23 years of bad experiences. Run... read more

I am posting this review to share my great experience at the 3rd St / Bell Cox Store earlier today! I am moving homes and needed to return my modem, but there was some mixup, and corporate said they didn't have any record of the return. To figure out what was going on, we visited this store, and the manager, Isaac, was so helpful. He kindly assisted us and was able to clear everything up. His service was so efficient, patient, and helpful, and I am truly grateful. read more

Might be this worst service I've had in a store. The woman who was "taking" care of me was 0 help. Got mad that i was questioning her then continues to throw my modem back at me. Not only was she rude but the service you guys supply is straight dogshit. Get better and hire better sales consultants that don't act like little girls. read more

Horrible horrible horrible horrible horrible Horrible horrible horrible service horrible representatives horrible charges for horrible service constant outages horrible billing read more

I have requested multiple times for an educational/information tech agent to come out and teach my grandmother how to use her smart TV and stream through internet only. They do not send the tech agents and then continue to charge her over $200 for cable that she doesn't even need. She can stream it through her smart TV with just internet only. After explaining this to the manager they did not want to deal with me and I just left because they know what they are doing is elder abuse and it's wrong I canceled and switched to Verizon for $25 a month and filed a report with BBB shame on you for charging an 82 year old woman scamming her for cable charges after I asked you multiple times to send a tech agent to teach her how to use her smart TV what is wrong with you? read more

I just got off the phone with Cox after visiting this store to pickup panaramic wifi modem. When I ordered over the phone, I asked if there were any setup or startup fees to add this service and was told no, only the $10.95 monthly. When I visited this store, I again asked if there were any fees associated with this service other than the monthly fee, and again I was told no. When I received my bill, I was charged twice for a setup fee, and when I told them what I was told by two different people, Cox said that because it wasn't documented in their system, they can't remove these fees. Lame! The service at this company is horrible and they don't appreciate long term customers. read more

This is a review for Cox Communications not this particular store. I have only had Cox since I moved in to this house 3 months ago. The internet keeps going in and out. I think it is the modem and told this to Cox. The service guy showed up and did NOT have the same modem on truck so did NOTHING but sit and tell me how I needed to go and upgrade to a faster service and get a different type of modem and that these were really no good and he was not even sure they would have one in their warehouse. He was totally worthless. And on top of that he did not call the 20 to 30 minutes before arrival so I could put my pets up as requested. Can't say enough bad things about Cox. read more

On Monday June 26th 2023, I had the worst experience at this store. I'm not going into all of the issues that brought me to one star but in a nut shell, Amanda W should not be working at a customer service desk. After numerous calls to cox management, they sided with me saying that "they should have given you your new internet tower" because it had already been arranged prior to you coming in. I work from home and depend on my internet. I was so upset and annoyed I went across the street to TMOBILE and got INTERNET!!! TMOBILE is $70 cheaper a month than cox. So when the cox box came yesterday evening by UPS, I sent it back and canceled the account. I guess it was a blessing in disguise. I'm saving $70 a month! Of course cox was trying to offer all kinds of deals at that point. The reason I was so upset is that my sister lives in CA and had set this up for our account in AZ. I am second on the account, I know all of the secret pins etc and still they would not give me the box. They wanted my sister to drive to AZ from CA to pick up the box. Common sense is not so common. So go to TMOBILE and ask for Joel Sanchez! read more

This company truly does not care about customers. They are frequently down and calls it an "outage" but if you want a credit you must contact them and ask for it although they knew the service was out. Even then, if there's more than 1 outage during a month, they will reverse multiple credits. Customer service is horrible and NOW they have charged me 2 times for the same billing period. My account doesn't even show the credit balance you have to search and find the multiple overpayments. Horrible and I mean horrible company. I wish there were more choices for high speed internet in Phoenix. I doubt that they care about our reviews or satisfaction. They have this market on lockdown for high speed internet so why be concerned with us? read more

Just left this location at bell towne center. Ted was extremely helpful!! My husband had called cox to cancel our cable and up our internet speed. The gal on the phone said the cost would go up to 99.99 and our speed would be 50 (not sure what that means ¯\_(ツ)_/¯) I walked in and was greeted by multiple friendly faces, Ted took our old modem and brought out a new one, looked up our account, asked if I knew the cost was going up, I said I did. He paused for a moment and then responded with "I'm gonna lower it and raise your speed from 50 to 100". OK!!! I'll take it! We've been happy with cox for a couple years now, but realized we weren't watching as much TV anymore so we just decided to switch to internet. Thank you so much to Ted for making my visit to your location so great! I will definitely be referring people in to you guys! read more

This company does nothing but rip me off. They don't understand that people can't always afford these stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice (yes the pretty much called me a liar when I said I wasn't notified). Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I am leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible. I am a struggling healthcare worker putting my life on the line for the public and this company can't even excuse $40 they are stealing from me so I can feed my child. This is horrible service and this company needs to be ashamed of itself for treating it's customers like a paycheck rather than real people. Simply inexcusable and a disgrace of a company. Thank you Cox for the absolute worst experience with a company I have ever experienced. This review is focused on COX as a whole not an individual store. read more

I don't understand why have associate's to help when they direct you to the kiosk. Maybe cox would save some money on not having associates. Fix your machine, and advise people that no change is given and you can't pay cash anywhere else!! Don't waste your time coming into store unless your just dropping off or ending service... read more

This place is F****D. A 30 minute wait to change a modem of there's that is F****d up and not working. 1 hour on the phone trying to reboot and then I come in and have to wait again. The modem switch takes 30 seconds and they want me to wait 30 minutes behind all these idiot with their dumb questions which all the answers are on the web. They need a separate line for people with quick solutions. This place is a joke. I'm number #15 in line! FUCK THIS PLACE YOU BUNCH OF DOUCHE BAGS. IM STILL HERE. HOPE OU ASSHOLES SEE THIS BEFORE I LEAVE. FUCK YOU read more

Cox Store - Switch to a different internet provider. This place is a joke and WAY overpriced. - Television Service Providers Near Me - Phoenix, Arizona

If you like not getting the same info anytime you call in a place, then Cox is the business for you! Every time you call or do a chat everyone has a different answer/ different information. How incompetent can you all be? read more

Cox is a rotten company. First of all the prices are skyrocketing, service is awful. I just tried to get service via the phone then chat and was told "The only option to talk with an agent in the USA is at the Cox location". The company does not value their employees and this is evident as they pass that lack of caring on to their customer. Now Cox is FIRING EMPLOYEES who do not want the vaccine. Cox customer service stinks already so now they'll have even less employees who are treated as if their company owns their body! I'm done with Cox. Moving on. I've never received the speed that I pay for and now the service, mandating vaccines is the last straw. I hope your employees walk out and you go bankrupt! read more

BEWARE: they are the biggest liars and incompetents. do not bother to call on the phone, I tried to call after they screwed up a return, rang line for the longest time, several calls- Cox.com on phone could not get thru to store either and the only way my cable would work was for me to physically go back to the store where the original screw-up originated. Got there to find the store empty/no customers- eight, yes, 8 (!!) employees standing around messing with their cell phones! I asked them why no one answers the phone- man I was furious!! I was told (1st): the phone is being repaired today. then (2nd): no, it is not broken, we just never ever answer it.(By a different employee). --these guys... Could have fixed their blunder over the phone. Funny, I didn't want to get back outside on a 110 degree day. p.s.: zero stars read more

We moved into our new house in November and transferred internet services seamlessly. We scheduled a tech to come out and upgrade our internet to fiber, which was supposed to take place in 2 weeks. After multiple failed attempts to install the necessary equipment for fiber internet, Cox just gave up. In addition, a problem has arisen with our roadside line to our house. Cox sent out a tech that was unable to fix the issue a month ago. We have been without internet for a month and this companies incompetence is a glowing beacon at this point. If you are able to avoid Cox and use a different provider in North Phoenix, please do. Even if the internet is slower, at least you'll have customer service and any internet at all. read more

I just called to ask about downgrading our internet. I wasn't happy with 'Internet only' at $140.00 per month for 100Mb and that I'll shop around. He told me "with Century Link, they will say 60 mb, but you probably only get 18" which I completely agree with, but then he said "that's as fast as the old dial up speeds." Of course I challenged that and tried to explain the difference between dial-up... a 56k modem (kilobit) and the 18 megabit that he thinks is dial up speed. He claimed he knew the difference, but like that's the difference between a fire hose and a crazy-straw. Either he is completely uneducated, or even worse, Cox CSRs are trained to say things like that. That scare tactic language completely pissed me off. That dude, with that one statement lost Cox a customer of about 20 years (once I find another provider - I'm not going without internet). If someone from Cox customer relations would like to discuss, I'd be happy to, but I doubt they care enough to follow up. read more

COX HAS THE WORST SERVICE. I pay for 940mbps and only get 50 max and that's when it's actually working and hard wired into my device. Completely careless staff that ACTS like they will help but in a couple hours your service will be in the dirt again. Terrible terrible terrible. Never been late on a bill for over 3 years and still get nothing in return. I've upgraded my package 3 times and got a new modem and it's gotten worse and worse every upgrade. I've been hung up on by tech support and told there's been an "outage" but that's been the same answer for an entire year. I moved in sept. 2019 it's now November 2020 and there's still and "outage" . FIX THE PROBLEM IN PHOENIX OR YOU WILL HAVE A LAWSUIT FOR FRAUD AND FALSE ADVERTISING AND I WILL WIN! read more

Spent an 2 hours trying to change the bundle I had with Cox. Talking with a Cox provider offers me a discount of $32 down to $255. , online a similar bundle is $176.. Depending on who you talk to price changes. Then this very premier service lost me 4x. The DVR service was suppose to be included, then $13., and then after another lost connection it went up to $14. You wonder who is stealing from who. Very poor service read more

Some idiot there decided without our permission to remove our landline, which we need for our security system, ADT. Now I am having a hell of a time getting it back on and being charged up the ass in fees. 180$ for landline and 150mg? Are you fucking kidding me? I am disappointed, disgusted, irritated and mad as hell. They can't or won't fix it. Been on hold and on my phone for 2 hours trying to get this figured out. I have never been so annoyed in my life. Fuck Cox! Fuck cable companies and there greedy ways. read more

Not sure why all the bad reviews but I went in to swap my modem and it was a really quick and hassle-free process, probably 5-10 mins for the whole process. The store is spacious and clean with plenty seating. Two people were there to greet and help the customer sign in while three staff members were present to assist. The greeting staff was very pleasant however, the gentleman helping me could have been more friendly but I didn't really care. Overall, a decent experience read more

I went here because my bill was unexpectedly raised and I had to go into a Cox store because I'd forgotten my account PIN and they couldn't reset it over the phone. After waiting for over half a hour I was called up (the store wasn't very busy). Talked to the CSR and told him my situation. The CSR was not at all helpful. He said that there was absolutely no way to get my bill down from this outrageous price increase. I have four cox accounts for my business and have had them for years. I spend upwards of $5,000 a year on internet services. I went home and was going to just cancel and sign up with century link but then online I found that I could still get my original pricing on the same plan all I had to do is reenroll in the program so I did that. Not sure if this guy just didn't know how to do his job or was trying to get people to sign up for the more expensive plans but either way it was not a pleasant experience. read more

Went to the store multiple times - never stayed as there was always a minimum of 10 people waiting outside. On today's 2nd trip there was nobody outside so I finally went in. I was number 11 waiting to be served. Waited 52 minutes to pick up a modem. The entire time they had 2 people serving customers with someone else on a back desk not dealing with customers. When I left there were at least 10 people inside and another 10 outside. read more

I'm raising my right hand and swearing that I am not making this review based on Cox cable/internet service for my home (Although that is 1 star at best as well!!) :) So I show up at the place for two reasons. One, to return one of their many defective boxes. And two, to try to get a credit history on my bill that I was unsuccessful in doing over the phone the day before. First of all these places (not just this location) are complete zoos. If they'd spend as much resource on staff, well trained staff at that, as they do on making it look so pretty, perhaps things would improve. The 'greeter' tells me what I need to do with the box, so I do. That took about 20 minutes of waiting and arguing, but it eventually got dealt with. When I asked for a credit history, for a new loan I am getting, that's when things got real fun. Over the phone at the call center, I had absolutely no luck even getting the person to understand what I needed. So I figure while handling the box issue I'd kill two birds with one stone. I explain to the 'greeter' I simply need a 12 month print out of my bill showing I have not been late some sort of official Cox letterhead. Greeter: Go online and print it there. Me: Sorry that won't be official, I'm sure you guys have records of these things, it can't be too hard to print something? Most utils etc have a form letter for this. Greeter: It will be $10 for the same thing you can print online. Me: Will it be on Cox stationary? Greeter: What do you mean? Me: Paper bearing the Cox logo on it, at least. Greeter: No, just paper from our printer. Me: So as I mentioned, I cannot just print it from home as it isn't official, it also doesn't denote whether you were late or not just simply that you paid. Do you have any way to work with me here? Greeter: You should try calling the billing number on your statement. Me: (Grabs the kids and heads out the door) Thanks for nothing Cox! I cringe every time I pay your bill! read more

The store isn't anything spectacular, but it does conveniently serve my needs. I can't fault the store itself for my less than stellar feelings toward Cox. Cox is an alright cable provider. Not great. But considering like most cable companies, it has a monopoly on the local market, it could be a whole lot worse. I'll also give cox credit for having so many stores like this set up all over the valley instead of forcing customers to order everything or go one central location. The store itself is set up nicely. You walk in, someone (or yourself if they're too busy) can enter you're name in a computer and they will see you as soon as they're ready. It would be cool if you could set up an appointment online like the apple store, but I digress. There's plenty of overpriced accessories you can also pick up while you are there if you're too lazy to go to the Target that's a two minute walk across the parking lot, or if you don't want to drive to a Best Buy, or order something online. The employees do a pretty good job of taking care of anything and getting customers in and out as soon as possible. read more