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    Verizon

    2.3 (86 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    area where I thought my kids could be occupied and out of the way
    Darci Y.

    update 2: So I went to transfer all of my files and such and get our new phones activated, but apparently something wasn't done in store that should have been. After spending 3+ hours using the chat support, we finally got both phones working. I also discovered that I was charged some additional fees for the "free" tablets that were part of some promotion... the fees were not made clear to me... but I guess I should have known better. So I removed a star... This location needs help. Online support was excellent tonight! They made sure they stayed with me until I was able to get both new phones working and a few other things the store associate said could not be done in store. They went over and above to help me. update: while the initial interactions were awful, Toby was a great associate who seemed very helpful and efficient. Had we just interacted with him. it would have been a much higher rating. Horrible manager experience. I wish I'd looked at this location's ratings prior to coming in. we came in and wandered for a good 5-10 min before I finally asked someone if there was a check in. apparently someone was suppose to be at the door and wasn't. so the associate I had asked checked me in.. 6 people ahead of me. ok... it is Black Friday... they should be prepared.... nope. waiting still and we've been here almost an hour. we had to bring our 4 kids with us (oldest is 8) and they didn't want them playing around the areas where they were out of the way and there is literally NOTHING they could damage. Robert, who informed us of this was very curt, and sadly, was the manager on duty.. If we weren't on a family plan we'd probably see how T-mobile is now. I get it... he probably doesn't have kids... but seriously, be kind to families.

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    1 year ago

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    Verizon Customer Service

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    8 months ago

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    2 months ago

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    5 months ago

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    3 years ago

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    6 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    Verizon S.

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    2 years ago

    I couldn't be more satisfied! A minimal wait and Oscar handled our issue quickly, efficiently and completely.

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    3 years ago

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    5 years ago

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    Verizon Customer Service

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    7 years ago

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    3 years ago

    Horrible, horrible , horrible . Store is trash, customer service is trash. Your better off with T-Mobile or AT&T .

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    5 years ago

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    Verizon Customer Service

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    5 years ago

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    Verizon Customer Service

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    4 years ago

    The staff here are awesome. Especially Robert. Give that man a raise. More help in one visit than an entire 12 years with Sprint.

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    8 years ago

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    3 years ago

    Terrible service rude manager. Tried to get an appointment he refused to acknowledge me or accommodate me

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    5 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    I met with Christopher Pohl (Solutions Specialist) and he was really great.

    Mentioned in 2 reviews

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    Wyyerd Fiber - Uneven

    Wyyerd Fiber

    (117 reviews)

    Rocky has been the most helpful person! He is great and deserves a raise! Excellent customer…read moreservice! The service itself has been a small hassle, but Rocky has kept me confident that everything will be resolved and has been extremely accommodating and attentive to the situation! The customer service with this company is great!

    Absolute Nightmare - From Yard Destruction to Billing Deceptions…read more I am beyond finished with Wyyerd. If you value your property or your sanity, stay far away. This company has proven to be nothing more than a repeat of the "Century Link" style billing fiascos and technical incompetence. The "Installation" Disaster: To start, their installation team completely trashed my front yard. I had just spent $500 to have shrubs removed and the yard professionally leveled. Wyyerd came in, trenched through the property to run the cable, and left it a total mess. Their "solution"? They sent someone out to rake some rocks. I had to shell out an additional $200 of my own money just to fix the damage they caused and get my yard back to a level state. Technical Failures: After two months, the service began "freezing" constantly. The most frustrating part? Speed tests show everything is "fine," yet all four adults working in this house experience the exact same connection freeze at the exact same time. It's clearly an infrastructure or equipment issue on their end, but they refuse to acknowledge it. The Bait and Switch: When they finally sent someone out to install a mesh system to "rectify" the freezing, the technician explicitly told me there would be no cost. I checked my very next bill, and what do I see? A price increase for that exact equipment. Zero Customer Retention: When I called to cancel over this unauthorized $5 charge, I didn't get an apology or even a basic attempt to keep my business. The representative was more than happy to just process the cancellation without a single question. That speaks VOLUMES about how little they value their customers. In a market with plenty of options, there is zero reason to put up with a company that destroys your landscaping, fails to provide a stable connection for working professionals, and lies about billing. Avoid at all costs.

    CenturyLink - Our living room phone outlet the technician disconnected all our home phone lines from.

    CenturyLink

    (236 reviews)

    Be careful with Century Link's promotion " locked price for life". While it is true that the price…read moreis 55.00 for a decent speed it's like pulling teeth to get the full monthly price from their sales reps. Just remember that the price does not include modem rental if you're renting. If you don't rent the modem you will need to purchase one for 100.00. Taxes will probably be 10.00 depending on your city. Also a month in advance payment will be required . So your first month's payment will most likely be ( for the 55.00 plan) 55.00 + 10.00 (tax) + 55.00 + 10.00 (month in advance plus tax) + modem rental 10.00 X 2 for months if you rent. Total first bill :150.00 and that's a conservative estimate. If you're not a current customer doing a lateral change but a new customer there may be an additional activation fee. If you don't rent the modem but purchase it, the first month's bill will be about 130.00 + 100.00 for a one time purchase. The subsequent bills will be 65.00 -70.00 without a modem rental. 75.00-80.00 with a modem rental for the advertised plan of 55.00 a month. Just wanting to help you make an informed decision. It's not a bad plan just a few more costs than you may have realized . Every telecom does this .

    The experience has been incredibly AWFUL! A technician came…read moreto install my internet, and I still did not have internet service after he left and had to call them back at least three times. The wiring was laid across the alley floor and was driven over by multiple vehicles, including a CenturyLink technician's truck and a garbage truck, within three hours of being laid. (can't imagine how much beating that spaghetti sized wire can take in hot AZ summer) Furthermore, I was initially told by century link after still not have internet that the technician gave me the wrong router, and another one was shipped to me. However, the technical department later confirmed that the original router was indeed the correct one. All of this confusion occurred within a single day. To add to my frustration, I was charged for this unsatisfactory installation. Every time I call to discuss this issue, I was forced to explain the entire situation repeatedly. I truly believe that any positive reviews are bots. They then sent me a bill for the installation charge for WHAT! I'm still having to argue with them on the daily to get that removed. I did take photos to dispute of the awful job the tech did. please don't call them please save yourself a lot of heartache and distress. Not even worth the one STAR your forced to give

    Verizon - mobilephones - Updated May 2026

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