As always excellent customer service! April Helped us today. It all went well. We took advantage of the Black Friday special and we upgraded Mike's phone, home internet and his iPad. Very happy to have new equipment! read more

Verizon - Get you one - Mobile Phones Near Me - Phoenix, Arizona

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Very rude customer service... I'll take my business elsewhere where. Can't remember the person that helped us, but she was rude.. said she was going to make sure the phones were in..they must have a huge warehouse, because we were waiting for 20 mins and we just left.. wasn't busy there either. read more

I was helped by a girl named Jasmine. She was so patient so kind so smart. She helped me transfer one line to another phone while she was helping me. She was helping her coworkers with other customers patiently answering questions smart as a whip I could not have been more happy with the service. It's a quiet clean store with a lot of great people working there. They have a good rapport with each other and I could really tell that Jasmine is going to go far in that company she's definitely management material. read more

my verizon phone cannot take texts but I can't sign in verizon or switch to the replacement phone without a text to the unavailable old phone. When I tried to sign in on a desktop after this, then it said text the OLD phone - can't. After waiting 1.5 HOURS for support, they said I have to go to the store (closing in 2 min.) They don't allow email contact for changing the password -- must do it my SNAILMAIL if no text. They also said phone were free - a LIE. The bill went down by $175 a month after the 2 years of paying for a FREE PHONE. Also no Europe coverage like T-mobile (who started in Europe). Maybe I will try Pure talk. Verizon spends $3 billion on advertising but eliminated their online backup a couple of years ago. Also, they use asurion for claims. They charged $275 to replace an old phone. On a Verizon home PROTECT electronics claim, asurion said the printer wasn't mine. I paid for it NEW, sent photos of 3 sides including the serial number. 2nd time, no coverage on a home protect item. read more

update 2: So I went to transfer all of my files and such and get our new phones activated, but apparently something wasn't done in store that should have been. After spending 3+ hours using the chat support, we finally got both phones working. I also discovered that I was charged some additional fees for the "free" tablets that were part of some promotion... the fees were not made clear to me... but I guess I should have known better. So I removed a star... This location needs help. Online support was excellent tonight! They made sure they stayed with me until I was able to get both new phones working and a few other things the store associate said could not be done in store. They went over and above to help me. update: while the initial interactions were awful, Toby was a great associate who seemed very helpful and efficient. Had we just interacted with him. it would have been a much higher rating. Horrible manager experience. I wish I'd looked at this location's ratings prior to coming in. we came in and wandered for a good 5-10 min before I finally asked someone if there was a check in. apparently someone was suppose to be at the door and wasn't. so the associate I had asked checked me in.. 6 people ahead of me. ok... it is Black Friday... they should be prepared.... nope. waiting still and we've been here almost an hour. we had to bring our 4 kids with us (oldest is 8) and they didn't want them playing around the areas where they were out of the way and there is literally NOTHING they could damage. Robert, who informed us of this was very curt, and sadly, was the manager on duty.. If we weren't on a family plan we'd probably see how T-mobile is now. I get it... he probably doesn't have kids... but seriously, be kind to families. read more

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When my friend told me not to go to this location because they have poor customer service, I thought my issue was easy enough that a monkey could do it. I REALLY gave them too much credit. I paid for 2 day delivery of my phone instead of the free 5 day delivery and got my phone 8 days later. Simple $10 credit. NOPE. First came the stutters then "you have to call customer service". Apparently, no one in the store can do customer service. So what is the point in having workers that can't serve customers?! This store needs to be closed because there are Verizon stores that actually DO customer service. This REALLY makes me want to go to a different carrier. read more

Ordered online with express pickup expecting my earphones to be done in less than 30 minutes, not sure why it's called express pickup if it's not express... also not sure why the lady told me it can take up to 2 hours to pack up, it's just headphones, shouldn't take that long. If I were to come in to get some head phones, the employees just grab them where they are from and I pay and leave, it's really not that difficult. Glad I don't have them as a carrier, wouldn't consider after this encounter. read more

It should have been so easy. We go into the store to upgrade four older phones to four new ones. We had already decided what phones we wanted so it was just a matter of seeing what plans/deals were available. The initial salesman was very nice but obviously new. That was not the problem. However, the problems started with the activation and data transfers. We were at the store for 5.5 hours waiting for this process to be completed. It took awhile but two of the phones were problematic. Instead of the "management team" noticing this and assisting the new guy, we were ignored. After multiple tries, including the initial salesmen, going to one of the lead guys, a call to their customer service tech support line and multiple attempts, the phones were working when we left. In the morning, one of the "fixes" they attempted caused two lines being on one phone and no service to the other. The phone without the service was slow to respond and the touch screen required multiple presses to even give the slow response. Back to the store the next morning. We waited 30 minutes to be "helped". The two in one problem was "solved" and the phone response was ok. We requested that phone be replaced since it had problems that could return at any time. After the initial "No, we can't do that." it became a yes but there would be a $50 restocking fee and another setup fee. The manager, Oscar, was rude/condescending telling us that "this is called technology and technology changes all the time". Since they could not duplicate the problem there was no problem even though it was sales personnel and not a technician that worked on the phone. We were obviously not getting anywhere at the store and both the salesman and manager were done with us and considered us a waste of time. We went home, contacted Verizon corporate offices. Corporate arranged for us to go to another store (Happy Valley location) where the phone was swapped out and we discovered the physical sim card was bad. The data was moved to the new phone which was checked, tested (good), at no charge and we were out the door in under 25 minutes. It should be noted that just through casual conversation with three other customers that were waiting, all had issues related to equipment setup and one poor guy waited 30 minutes just to get a shipping label to send his equipment back only to be told by Oscar to go home and get it by email. Regardless of how you feel about Verizon, this store's lack of customer service and dismissive attitude is unacceptable and reflects VERY poorly on the company as a whole. The Happy Valley location was the polar opposite and will be our go to for anything Verizon related. There is a separate five star Yelp review for that location. read more

They had the phone I wanted to upgrade to. I asked to unbox my phone and was ignored. I wanted to set up my phone and told them I don't need to transfer anything and again was ignored. read more

Walked in the store and before the door even shut behind us there was a younger female employee that shouted, "Scan the QR code, it's a long wait, we're short staffed, there's someone ahead of you" It felt like we were a major inconvenience just walking in the door and embarrassing to be spoken to that way in front of other guests just for walking in the door. Would've appreciated a "Welcome in" "So sorry but there will be a delay" "We appreciate your business but we are running behind today". What ever happened to customer service? read more

If I could give 0 stars I would. I walked in to the store to quickly return my internet modem as I am canceling the service. (which was terrible btw) I walked in, took a seat and patiently waited. It took about 5 minutes for someone to walk by and ask if I've been checked in yet, they checked me in, I received a text saying it would be about 10mins. I waited for over 30mins, for the rep to ask how he could help me. When I told him I needed to return the modem, he told me since it's been longer than 30 days he can't help me and told me to call customer service. I waited in the store with this big box in my hand for 30mins and never at any point did anyone ask me if I was trying to return it that they couldn't help me. What kind of customer service is this??? I'm livid and at this point considering dropping my service. So unprofessional, with NO CUSTOMER SERVICE skills whatsoever. read more

Had a great experience today working Oscar. (did not get a last name ) Oscar greeted me and was able to help me get a new phone. He was super knowledgeable on the new phones and when he mentioned he had only been there a week I was in shock! Oscar had some great customer service. He has a great personality and overall just a 10/10 employee. I really enjoyed my time going in today and him helping me out. I'm usually hesitant about going in to stores and dealing with phones but Oscar just earned a customer for life. I will be going into this location and looking for him for all my phone and electronics needs. read more

Very disappointing. I came to this location to buy a car charger. I'm in my nursing scrubs and my phone was about to die. Had to get to my patients. Was told I had a 20 minute wait and he laughed. It wasn't a laughable matter when I have to get to our veterans and this individual did not care. read more

Horrible customer service, waited 30 minutes for my appointment was helped by "Michael" I received a text saying "I am ready to assist" and I walked up to Michael and he said you will be up in 20 minutes, I said how's that when I was in the store the whole time, he said sorry I didn't know you were here you'll be up in 20 minutes; this isn't a way to treat a customer that's about to spend 1300$ on a new phone. Thanks Verizon and Michael for the experience read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

Was having trouble with the Verizon customer service via the phone so popped over to the store. I came in frustrated and was ready to drop Verizon (having ported my number this same week). However Robert was able to 1) put me at ease and calm me down and 2) fix my situation easily within 5 mins. Further, he sent me on my way with all of the supplies I needed to easily complete my transfer to verizon. Thanks Robert, Verizon is lucky to have you. read more

I couldn't be more satisfied! A minimal wait and Oscar handled our issue quickly, efficiently and completely.

I had to return a phone that I ordered from Verizon.com as it was the wrong model. I was able to get the new phone model (around 3:30pm) About 2 hours later my husband realized his phone line was not working - he was traveling and had no cellular service! The store employee who exchanged the phones must have changed my husbands phone line to the brand new phone without our permission. After being on the phone with Verizon customer service to no avail I returned to the store in a panic to try to get my husbands phone up and running. The people working in the store did not seem to reciprocate the urgency and told me that I would have to wait my turn as there were other customers ahead of me. After about a 15 minute wait I was met by the assistant manager named Joe and even after I expressed the seriousness of the situation, he preceded to tell me that he would put my name in the queue. After another 10 minute wait I was able to finally get the phone turned back on. The manager acknowledged it was mistakenly turned off as it was probably done automatically through the system. No apology - no concern for the customer...if anything he seemed to think turning off someone's phone when they were traveling was no big deal. read more

I went to get a SIM card for my phone that was purchase through apple (I've done this before with no issue at other locations), and the first thing I was asked is if I purchased through them and I let them know I got it through apple. Almost instantly it was like Eric (solutions manager) didn't want to help me since I didn't purchase though them. He said he couldn't give me a free SIM card because it would mess up their inventory. I explained that I had done this before and that I would be getting together with the account holder that evening to add the phone on the website. Eric again told me no, he said that it would be like if a stranger tried to get into my account and that giving me a SIM card would let them in. I replied that it wouldn't be anything like that since even with a SIM card they would have to login to the account which I would be able to do that night with the account holder. He realized his analogy was incorrect and then said I had to be an account manager on the account for him to give me a SIM card (which they give out at no cost). Incredibly terrible customer service on Eric A.'s part and it's not possible to even call the store directly so that I would have known this ahead of time. Avoid this store and Eric A. at all costs there is a much better, nicer and higher level of customer service store at Tatum and Shea. read more

Beware, this store just wants your money and doesn't care if anything works - took us away from a working plan and made phones unusable, not fixing things, finally saying we don't care we just do sales and Not our problem of it never works. We purchased an online postpaid plan with Verizon, transferring our numbers to Verizon. They offered a very good plan with good discounts / refunds and perks. Online there was a choice to get an esim or a physical sim. Because we were a business we were automatically given the physical sims (mailed out in a couple days). We asked online if we could have esims to make the transfer quicker. The said go to a store to get a physical sim and get the new phone lines working quicker. We went to this store with several phones. The salesman and store manager and business account manager pushes to let them set up the plans instead (eg they get the sale not the online sept.). We said we got deals for getting them online. They went away and came back with a deal fairly close (but requires more years to get the discounts back). By then it had been 30 minutes but they said they could have us working when we left the store so we said ok. [Note phones never worked and they actually said not our concern.] After another half hour they said they were done but gave us temporary numbers saying our ported numbers would work the next day. It was a weekend so we said ok. We did not get the numbers ported in and called daily with the manager saying let me make some calls and then after a hold (or us calling again for status) saying it would work in a couple hours. Fast forward over a week. Numbers still not ported. Temp numbers never worked on one phone (no calls could be made or received, only texts). After 2 days no phones could make or receive calls nor send/receive texts nor use data (eg maps email etc.). After a couple days the account manager and store manager started coming up with excuses, different ones as the days dragged on. They had to wait until the orders we had placed online were canceled before their order would go to through... No idea why it wasn't working.. they will make some calls... We - the customer - needed to make some calls (we spent 1-2 Hours each day for 3 days before we said enough, multiple "ports" done)... Finally ending with "not our job". We just sell you the plan, the oversees reps are responsible to get it to work. We dumped them and moved to another carrier and had working phones in 24 hours. Note We got emails saying we owed hundreds of dollars for these phones that never worked. That we needed to log into our Verizon account to access and pay the bills - we never got a Verizon account since we never had working numbers. We had to call and get that account fixed (billing admitted it was a mistake and happened all the time - apparently a lot of problems getting numbers ported over and new accounts are created with every port attempt) but of course more effort on our part. Do not go to this store. They sell You things that never work and don't care. Use the online Verizon people where they actually did a good job and wait the days until you get a sim. Update: Funny Verizon reply to this - just a standard "we care about customer service" - obviously they do not based on our experience. And saying they were glad another area of Verizon could fix one of the problems the store created. read more

The manager at this location is an embarrassment to society and represents how far this location has fallen in regards to creating a good customer experience. They would rather flirt with old women than actual help new customers coming in for new service. Embarrassing read more

The site around 59 av is the most helpful so far. Jesus is wonderful to work with. The location I used to patronize is totally unwilling to assist unless they can sell you something. What's happened to customer service? The Bell Rd location is really sad read more

Broke the back glass on my old phone and fortunately had the protection plan, so ordered a new phone using their online system and the new phone arrived quickly which was great. Unfortunately, that's where the greatness stopped. I called the number on the package for assistance in helping transfer my old data to my new phone and the customer service rep. had such a thick accent I finally had to give up in frustration. I then went to this Verizon store for help. No acknowledgment of me and another lady that walked in at the same time. We both stood there waiting for at least 10 minutes before a rep. came over and told us we needed to scan the QR code located at the front to get into the queue. The display that had the QR code was so short that the lady and I almost had to get on our knees to scan. Stood around for another 15 minutes (no chairs or stools available to sit in to wait so no choice but to stand) and finally was called over. Quickly explained my problem to the rep. who seemed very disinterested and was shooting fake "jump shots" the entire time. He also told me there would be a $29 charge to help (which I thought was odd but okay). In between jump shots, he did get the process started. He then got up and went in the back with no explanation (?) I still had my old phone with me however would not hold a charge for very long if not plugged in. They have chargers available at the counter that I assumed were meant for the customer so I plugged in my old phone. When he returned, he told me I needed to unplug my phone, again with no reason. Fortunately I guess he was at the end of his shift so another rep. came over to help. The 2nd guy was much more professional and courteous. I left thinking everything was good but still can't access some apps. So now I suppose I'll need to return for more help but will probably search for a different location and hope for a better experience. read more

Terrible customer service. I went in for a SIM card since mine stopped working. I thought this would be a simple transaction, boy was I wrong. The entire staff refused to provide one to me so that I may activate one on my own since it's not difficult at all and I didn't want to wait for them to assist me. They told me they have to do it there and that I can't buy one cause the don't sell them. They left me with no options or solutions beside wait for them to take care of it. I went to another one close by and I was in and out with a new SIM card in less than 3 minutes and I was able to activate it from home. Avoid this Verizon at all cost if you can. read more

April provided terrific problem solving customer service. Just what we needed to set us up for home internet service. Thank you April for your cheerful, patient "no challenge is too big" attitude! read more

Waited 45 minutes the same people at the counter for that whole time staff does not look like they know what they're doing! And I missed a damn meeting over it!! Upper management fix this shit!!!!! read more

This store really needs to work on their Customer Service. I recommend by starting with replacing the store manager, or at minimum, retrain him on what good customer service means in this day & age when they can turn to AT&T or T-Mobile!! read more

Carlos has been such a big help with our business account. I hate getting new phones because of the hassle and he made it so easy. I needed to contact him a few times and alway pleasant to work with and even stayed late on a Friday to help set my watch up. Robert step in to help and was easy to work with as well. I can't say enough about my experience at this store. Thank you for all your help. read more

3 employees I the store 1 other customer just chitty chatting with a person not work related at all but he was the only one who can work with clients. Waited 15 mins and realized the lack of care for a paying customer who was there for business. Walked out. Wasted my time. Suggestion next time help the waiting client and ask the chitty chatty person to come back to chitty chat later. Not sure why the other 2 employees can't help clients but I guess that's a question for the manager. read more

Although it saddens me to switch phone companies after being so loyal to one, I just had to. Verizon had a deal that I just couldn't resist -- a new phone plus decreasing my current phone bill?! Yes, please! And seeing how hubby and I have a little one on the way, we're trying to save money anyway we can. Well, I walked in on a Sunday thinking there'd be a long wait but to my surprise I only waited about 5 minutes before the most polite associate, Ramin, came to help. He was extremely courteous and knowledgeable and informed me of the amazing deals/promotions Verizon was running. Long story short, Ramin helped me get a newer faster iPhone for cheaper than I was paying before. So we began the process of making the switch and transferring all my information from my old phone to my new one (I'm currently writing this review off my new phone -- yeah!) Ramin made the whole process a breeze and effortless and I walked out a happy new customer! Once hubby found out of the amazing deal I got, first he couldn't believe it, but then he wanted "in" -- so he stopped by today and lucky for him, Ramin was there to assist him as well so he switched over, too. Yay for us! We both got new iPhones for cheaper than we were paying before and truly, it's better service than we had previously, too. Double win; happy dance!!! Thank you to Ramin for all your help, time, and patience in getting us switched over!!! read more

Horrible, horrible , horrible . Store is trash, customer service is trash. Your better off with T-Mobile or AT&T .

HORRIBLE! I switched providers because of the outrageous prices Verizon was charging and I have been trying since January to take care of the disconnect, returning devices, and paying off balance! I just last week received my final bill that only had an amount due on it without even a breakdown of what those charges are for. I have been to this location 3 times now to return the device and I was specifically told by customer service to taken them to the store and tell the to send them back to the warehouse. The store manager REFUSED and handed me a box and shipping label and told me to do it myself! This is exactly why I do not use Verizon and never will and will never recommend them to anyone! read more

Wife checked google maps for business hours then called ahead, no one answered, but the automated voice message stated hours are open til 7pm. Showed up at 6pm and the employees were locking up... they said next week they're open til 7pm - but today they close at 6pm! Sounds like someone wanted to make happy hour! read more

They will say anything just to make the sale. Asked if I can adjust data plans later, they said yes. Verizon said no. Asked if I can change what my caller ID says, they said yes. Verizon said no. Told me I will pay fees in the store but can call the 800 number to get refunded. That was just a lie. Verizon has the best mobile service but avoid this store, go to a different one. read more

The staff here are awesome. Especially Robert. Give that man a raise. More help in one visit than an entire 12 years with Sprint.

I know people like to slam the Cellular places and Apple for all their inconsistencies! I on the other hand, like to see the positive in Customer Service when someone goes the extra mile to assist!! Frankie was that individual at the Verizon location that was close to my home! I was having issues with Canceling my Verizon due to getting married and going to my husband's cellular service. Frankie was Super helpful and went out of his easy to simplify the issue! Having worked at Apple, I know folks are quick to criticize cellphones, technology and the service that surrounds it. I appreciate efforts made by others in the field and truly appreciated Frankie's level of Customer Service!! Well done! read more

Terrible service rude manager. Tried to get an appointment he refused to acknowledge me or accommodate me

Terrible employees who obviously do not enjoy working there. Sprint is across the street for a reason. read more

Excellent experience! I was leery because I saw a 2.5 star review, but I'm glad I stopped by anyway. They set an appointment time, called me in promptly, helped me add 2 phone lines, and answered all my questions, all in a friendly and timely manner. read more

After spending weeks and weeks trying to deal with Verizon's total lack of customer service, I really didn't think there could be a worse company on the face of the Earth. But then I found their sister company Visible. OMG! They are the AntiChrist!!!! Don't ever, ever, ever be convinced to try Visible. There truly isn't a more unethical company out there. They will lie and promise you anything, then completely ignore your complaints. read more

I went in to purchase a new phone and had a very short wait. The employee who helped me was very knowledgeable and professional. I was worried I might be in the store for over an hour or more as this has been my experience when purchasing a new phone, but the entire process took approximately 30-minutes. I was able to purchase a new phone and necessary accessories as they had everything in stock. The employee also helped me transfer over contacts and pictures. The store also had some safety measures in place and a hand sanitizing station near the door. Overall I had a great and painless experience. read more