Not often I leave a review for a "big box" store but felt like I had to thanks to the incredible service provided to me. Upon entering I was greeted by a very pleasant lady who seemed genuinely happy I was there. Before I could even say anything she asked if I needed help finding anything. I was in the market for a new computer monitor and she directed me to the computer section. After perusing for no more than 3 minutes a gentleman named Cash assisted me. I explained what I was looking for, the purpose for the monitor, and the budget I was looking for. He went to go check the system and came back with an option under budget that met all my specs. I'm an amateur when it comes to computers and such and so I appreciate Cash's honesty and professionalism in assisting me with what I needed. In a world full of competition, I appreciate the service and friendly nature this store has to offer. Will definitely use Best Buy as my fist stop for all my electronic needs read more

In Store Customer Service Employee was rude to me just for inquiring about a product. He very rudely and unprofessionably informed me that he is neither a Counselor nor a Lawyer , neither of which I was asking him to be. I was made to feel like a criminal just for making an inquiry on a product. Trying to reach an in store Manager via phone is a waste of energy and time . If you are able to reach anyone ( good luck) they will be dismissive. I will no longer be purchasing from this store since being treated so poorly. It is a shame that they care nothing for or about their longtime customers such as myself. Good Riddance to bad service, disrespect and unprofessionalism. I can be treated poorly anywhere and spend less money doing so. Best Buy is a BigBox Retail Store who could care less about return business and its customers Customer Service, Courtesy and Respect are definitely not their strong points. I HIGHLY and STRONGLY RECOMMEND doing business elsewhere! I know I will be. read more

This is our go to spot to exchange hubbys canisters for his soda stream. We apparently got the last two that they had in stock today (eek) but they are efficient and they know the process to get it done. There is usually a person at the front door greeting you and directing you to the right department - which is helpful. Parking is best on this side of the plaza - the rest of the lot is a hot mess. Staff have always been super friendly, $35 to replace two canisters. read more

Best Buy Camelback - Clean and organized - A spacious electronics store interior with display counters, digital signage, and customers browsing products. - Appliances Near Me - Phoenix, Arizona

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Came in for a new phone was treated by Ricardo who helped get everything and gave me options on all the things from leasing via progressive leasing, Best Buy credit card, or just normal. They had a very clean and easy to navigate store with a good team of people. Will definitely come back. read more

You know what! Best Buy is awesome. I don't get all the bad reviews? I have the Protection membership where everything you buy has the Best Buy warranty. So worth it. Also, the Geek Squad installation comes with that, and those guys are so Professional and really know how to install. I've purchased several TVs, Dyson Vacuums, Dyson Fans, and more recently a killer 65 inch Samsung TV with the Sonos Arc Soundbar all perfectly installed by the Geek Squad. I also just bought my Apple Ultra Watch there and with the protection plan, you don't have to buy Apple protection. I've also returned items without any issue. I don't get all the bad reviews, but either way they have worked out well for me so far. read more

Went in to pick up some AirPods. Management needs to check Devon's attitude. Rude AF Usually people don't like to be talked down to. read more

It's been a while since I shopped at Best Buy but I needed a particular item so I came in today. I'm at the one in Camelback. I couldn't find the item that I was looking for, but I did need a screen protector for my iPhone. I look around I they have a screen protector for $16.95. I take it to the check out it rings up as $27. I tell the lady that it is tagged that 1695, she tells me that I need to go over to the person in that department to have them help me. I asked her can she have them help her from the checkout lane so I don't have to get out of line and she acts retarded like she doesn't know what I'm talking about. I go over there show him the item, it's clearly marked at $16.95. He scans it and says that someone marked it wrong. I asked if they were gonna honor the price. He told me they can't. I asked for a manager, he calls for a manager in about five minutes later he gets a message saying that all the managers are busy! Suddenly, I remembered why I stopped shopping at Best Buy. I certainly don't recommend anyone shopping there now. If I could give them zero stars I would! read more

Tons of people in blue shirts gossiping and on their phones. Took 20 minutes to get help and I asked for what they had in stock. They could not find the item anywhere so I left. Crazy. I have money. I know what I want. They can't seem to pull it together. They have no idea where the item is. Wow read more

Bought a used PS5 claimed condition excellent and it turns off every time loading a game. No wonder why they give you only only 10 days to return. read more

Josh was super helpful when looking for a new MacBook. Nice store and staff. Location is convenient and I'd recommend stopping by. read more

Best Buy Camelback - A man is posing in front of a large advertisement for the Apple iPad Pro in an electronics retail store, with various Apple watches on display on a table. - Appliances Near Me - Phoenix, Arizona

The worst of the worst. Delivered late and damaged new refrigeration these clients dented both sides. Said the would take off40.00. I guess they think I am stupid. Will dispute with credit card company for 400.00 read more

They know exactly what you want which is why they try very very hard to make sure you suffer let's talk about their XBox products Most people who play on the series s or the series X or The Switch use turtle Beach or something more specific The sales management knows this so what they do is they say "let's make sure if we do have it they sacrifice DEARLY via their wallet. they know most people like wireless that has the Bluetooth adapter to it so that it's tangle free and it connects seamlessly to the Xbox/Switch PS ecosystem. Also they need to stop carrying Razer Razer does not know Gaming from the PS XBOX Nintendo Ecosystem.. I bought a headset from them only to discover their adapter was meant for PC which provides NOTHING for the Switch the switch uses the USB port not USB C. look Best buy isn't bad they do well with TVs Laptops PC and Appliances..they don't do well with Console Gaming Needs .. read more

I went to the Phx Camelback store to purchase a Samsung watch. The greeter asked if he could help and I told him I wanted to look at Samsung watches. He pointed the way and said that there was a Samsung rep or expert in that area and that they would help me. So....I looked at the watches and stood around for over 5 minutes with nobody offering to help. I walked around the area and could not find anyone so went back to the greeter and explained that nobody was back there. He said he would get someone to help me and as I was walking away I heard him radio someone that a customer was needing assistance in the watch area. Guess what....I waited another 5 minutes and still no help. I walked back to the greeter and mentioned that nobody showed up to help and that they lost a sale and walked out. I will purchase the watch from Amazon. The only good thing about the experience was the greeter!!! Based on other reviews for this store and others in the metro area, I would suggest that the store managers and or corporate get their act together and improve customer service. read more

Stopped in to buy a new IPAD and a new Chromebook. Wandered around a bit. Found the Chromebook. Easy. iPad... asked for help. We were lucky enough to have Ethan ( from Wisconsin) help us. He was so nice. His computer showed one in stock... and he went in search of it. So personable and funny. Smart... and out going. Love that he can engage with us " old folks"!! Told him when we return to invest in a new TV... we would ask for him! May I suggest you ask for him as well!! read more

Don't wait the fuel to drive here, the employees seriously do NOT give two cents about their jobs or helping in any way. Drive out to the Scottsdale and 101 location, 1000% better experience. read more

This is a very large store but is lacking in item selection. I was looking for a high quality SLR camera and all I could find were average quality point and shoots. The Staff didn't seem very knowledgeable. The location is great on the east Camelback corridor. read more

Best Buy Camelback - Exterior view of a Best Buy store with a prominent yellow and black sign, glass doors, and a blue banner on the side. - Appliances Near Me - Phoenix, Arizona

I ordered and paid for a TV on 10-9-24...was suppose to be installed on 10-16 than on 10-17 and than on 10-22...they never called to cancel..and I took 2 days of vacation days to wait or them...there service is the worst and there follow up is not any better...I will never buy from them again....THE WORST read more

These guys are unbelievable. Bought a laptop there and the clerk assured me that their Geek Squad would be happy to transfer apps and data to the new unit from the old one. "Just head over there," he said, pointing to the Geek Squad counter. What he neglected to mention was that the wait there was more than an hour. So, I decided to set up an appointment via the website. That website is a confusing mess and it wasn't clear whether I actually got the appointment time I asked for. So, I called the store to confirm the time. But they are far too busy to answer the phone to talk with customers, and now, after having been on hold with them for 25 minutes, they hung up on me. This level of "service" is what you'd expect from the DMV or some other poorly managed government office that can't go out of business ... I hope Amazon crushes these clowns. read more

So I was looking at getting a 15" Mac Book and stopped at this Best Buy to check it out and ask questions. It was about 2:30pm and they weren't very busy. Located the Apple section and the laptop. Was reviewing it, and looking at specs. A employee behind me went to help a woman looking at phone adapters. Glanced at me while I waited for him to finish. She walked away and he glanced again and walked away. Seemed every employee avoided the area. I stood leaning on the table waiting for someone to ask if I had an interest in anything. Nope not a peep. I thought about going up front and getting them to call someone then I said forget it. I went to the Apple Store. They were right on me and answered questions. I bought a Mac Air 15" in Starlight and an adapter $1500 bucks. The Apple salesperson was pleased. I was pleased. Best Buy was no help. So they got no sale. I don't intend on wasting any time ever going back there. read more

Well, 1st off every store employee looks at you like "do you need some help". But yet no one comes by, I came to buy some Bose Ultra earbuds and I asked for assistance and the guy I asked was getting ready to bolt when I asked for help so he had to stay and said I'll get someone over to you....20 minutes I waited and all the employees even the ones standing around not doing a damn thing would give any assistance, so as I was leaving and the guy at the front says, have a nice day....Clueless as always.....Fire everyone and start over....WHAT A WASTE OF TIME !!!! read more

I was there in twice, the first time I walked in I was welcomed and gave me a good vibe, I see 3 guys just standing there just talking ignoring customers, I maybe thought they didn't see me so I waited to see if they would approach to see if I needed anything; but nope that did not happened, I had to approach them to seek for help. I purchased what I need it. I decided to give it another try, this time with the morning crew, same scenario happened. When I tried getting some help there were no longer there, they were helping others so I asked one of the cashiers ( bad customer service) if they could send assistance for certain area and they said yes we can. Waited for 20 mins ! I kept track of time this time and no help!!! So I decided to leave. They need a better crew that do their job right . I love Best Buy but no longer stopping at this location. read more

Best Buy makes it impossible to reach someone at the store. They have local phone numbers, but calls are tied to a central call center. Sounds like the Philippines. I was just at a store in Phoenix, taking two computers to be looked at. I have to go home before they could do anything to retrieve a GoDaddy password. I got home and realized I left the two power cords in the cart I used to schlep the computers in/out. I called the store hoping to reach someone who could check the cart (I was just there 40 minutes earlier). They have more employees than customers. There's a security guy at the door twiddling his thumbs. Someone could help, but you can't reach them! I guess I'll drive back to the store (45 minutes round trip) because I can't reach anyone within 7,500 miles of the damned store! Best Buy has perfected obfuscation like I have never, ever experienced before. Customer satisfaction comes way after overhead savings for them. Horrible customer experience. read more

We entered this Best Buy on the hunt for a specific gaming computer after we received abysmal service at another location. Knowing it's close to the holidays, we were expecting it to be a disastrous experience as well. Imagine our surprise when we were helped promptly by a friendly gentleman named Lester! He talked with us about the computer we were interested in, made sure it was in stock, and rang us up without any issues. He helped us get the 6 months of antivirus that was being offered with the product and ensured we had everything else we needed (wireless mouse, etc). He talked about the added protections we could purchase but was not pushy or aggressive. It was a friendly and fast interaction. Overall, this Best Buy just seemed a bit more with the program than other locations. We were greeted upon entry and pointed in the right direction, and even the guy checking receipts on the way out was genuinely nice. We were surprised and honestly would drive to this location for any future purchases instead of visiting the location closer to us with atrocious service. Thanks to the team at this store! read more

I don't shop here often, maybe once a year. In the past, I was underwhelmed with the service. That changed today when I had to run out for the family and buy an "emergency" TV. The TV in the household just quit on us and we knew it would cost more to repair than was worth it. Best Buy has some incredible deals for 40 and 43" tvs. They always price match, which is amazing. But, what impressed me most today was the customer service. Will in the TV department seemed almost too young for the level of expertise he has, but he won me over super fast. He really knows his stuff. He knows the technologies and how they work and integrate with the television set and he absolutely doesn't try to upsell you. I had already purchased my TV online and I just came in to pick it up. When I was walking the floor looking for a model so I could check out the image quality he told me that I had made a smart choice and that it was a good television. Even though the Samsung's are the most popular, and nobody thinks Pioneer even makes a TV, once he saw the specs, which included Dolby Vision, he told me that it was a good choice for the price point. Shopping here and buying a TV so fast was a little surreal. I have never instantly thought of buying a TV and then just going to do it. It took me less than an hour it couldn't have been easier. From the time I selected the TV online, then drove over to Best Buy, then got my help from Will (who walked the TV out to the car and put it in the backseat for me) and then returned home, it wasn't even 60 minutes. Best Buy made it easy and the staff expertise helped me rest easy that I'd made a good purchase. read more

We came in to purchase a dryer that we were looking at. We're waiting for 15 minutes. Ask three people if they could page someone to the dryer section. We walked out. I guess they don't want our money. read more

Who has a 15 day return policy? Best Buy, that's who. I will NEVER shop at Best Buy again. The guy at the return desk told me to sell my Google wifi on OfferUp. Really?! That's your answer to your garbage return policy?! Never again. read more

I received a tv as a gift for Christmas 2023. It was purchased on Black Friday of 2023. I have been on the phone at least two hours a day for two weeks trying to get this fixed. The two year Geek Squad protection plan was purchased and I have made more than a dozen calls to no avail. The customer service at Best Buy is terrible and Geek Squad is abysmal. I will never ever purchase another product from Best Buy. read more

came in for one quick item. there's two cashiers explaining the return policy for ten minutes like what is on there?? the declaration of independence???? so many employees on the floor and two cashiers at customer service for 6 people in the line smh read more

The Spanish girl with lots of lipstick at customer service has a bad attitude. Avoid her.

11am-7pm really?? My days half way over by the time they open. Explains why Best Buy is going out of business tho, what company would want to use a supplier that doesn't even put in a full days work drastically limiting opportunities to meet a companies tech/electronic needs, certainly won't get my companies business anymore. read more

Every appliance I've purchased from this location has had an issue: - I purchased a fridge which never showed up because it was damaged in transit and they decided not to call and tell me it wasn't showing up. - The replacement fridge had a defective and dented handle. - A range hood kept getting delayed and I was told the manufacturer was unable to produce them. I called the manufacturer and sure enough they had loads of them and never received a purchase order from Best Buy. - My new dishwasher has a terrible leak and Best Buy sent me on a wild goose chase to hunt down this mysterious "code" which the manufacturer is completely unaware of. Best Buy refuses to replace the defective machine because it's been about two weeks since I purchased it?? I don't know why I keep testing my luck and buying from them but I would encourage others to try another retailer. read more

Don't get helped by LESTER. I went in to buy a very expensive computer monitor, he tried to sell me on a more expensive one and straight up lied about what they had in stock so that I might buy the more expensive one. All being while he could not shed any product knowledge and had to look everything up about each monitors. I finally picked the more expensive one ($500) and I ask if he can possibly give me a discount on the warranty insurance. His reply: "We don't work on commission and this isn't "lesters" so no, I can't give you a discount on anything". I don't even care about the discount, he's just an a**hole and needs to get smacked of you ask me :) read more

Workers all standing around talking and no one doing their jobs , this Best Buy is awful for customer service

I've been there twice in about 4 days. The first time the guy seemed 'put out' that I asked a question. Today, I went to geek squad with the same question. He suggested where I could find 'an adaptor' ("the last two aisles"), heaven forbid he actually would walk over with me, and either show me exactly where or walk over and get someone to help me. He did say twice "the box will literally say adaptor". I walked over to the section, made eye contact with a guy (he tried not to look) and asked him the same question. He tried to tell me the power cable was the same as an adaptor. No, I needed the adaptor. Lack of interest in helping is all I experienced, It's as if it was sooo painful to help. Thank you but no thank you. I will not ever use Best Buy again (unless they get their staff customer service training). Fat chance on that. read more

I needed a tuner so I went online to buy it through Best Buy as I know they do installations as well. I was promised next day that the Geek Squad would be by my HOUSE with my part and do the install. MANY hours of chats and phone calls I found out that it was a total lie. Consumers: just be careful. read more

Buyer beware!! Their policy for returns is ridiculous! Less than a month! I had the recipient, product never used, and they wouldn't let me return it. It was a power cord for a common computer. It's not like no one needs one! And they are wondering why people are shopping online more! read more

I've gone into this store a handful of times and every time the service is consistently non-existent. It is difficult to get an associate to help you let alone talk about products. I worked for a Top sales producing Best Buy for 3 years back on the East Coast, so I know how a proper store should run. This Camelback Best Buy needs major employee training and layout redesign. Do better because Amazon continues to have my business. read more

Great place for electronics. The staff isn't very knowledgeable unless you talk to someone that's been there for awhile as knowledge comes from experience. The Home Theater department has some nice stuff from Magnolia. Just make sure you ask for a senior employee or better yet a manager. They match prices which is awesome if you are in need of instant buying gratification and wouldn't like to give all your money to Bezos.... read more

Best Buy Installers Jonathan and Jacob were knowledgeable and professional. They performed a rapid and thorough install of my new Samsung TV. They used all the COVID guidelines and made sure I did too ! People like Jonathan and Jacob are the reason I recommend Best Buy Greek Squad Installation Support to colleagues. Thank you !!! PAUL BARQUINERO read more

When you a customer, have to tell the person literally what they are paid to know, and ALSO show them, you learn that the management is failing in basic quality control and customer service. And I already knew this was the case when the first time you meet the supervisor in charge she is more concerned with finding another employee to go to lunch with. WHILE YOU ASK HER I NEED HELP. The 1 star is for the only person, Victor, who actually was of any help, at the Geek Squad in this store. Under the management of Marrisa, who should be replaced. Jamie the repair agent was very discriminative towards me and did nothing to prevent the issues I would later encounter when I had to come back within the same day. She refused to go beyond her basic duty of looking at a computer. I had a simple issue, my apple pencil needs to be sent in for a repair/replacement . Paper work needs to be done, that could take in her words 10-15 minutes. Why couldn't you take the 5 mins to get me accurate information or at best the 10 minutes to help me with paper work instead of trying to send me off. Your job is literally support. I came back (an hour & half later) for my second reserved appointment to then again wait to get my appointment started. I assume the women who was with Victor was a manager by her attitude and did nothing to help. In her words she was going to get a snack with another employee. When I sat down with Victor, I needed a serial #, which NO ONE CLAIMED I NEEDED before. When I tried so hard just to get basic info to be ready. He had to take time to find that, then he tells me You only have warranty on it which doesn't cover repair. I then had to explain to this employee of an AUTHORIZED APPLE CARE REPAIR CENTER that Apple pencils don't have individual apple care it's attached the Ipad which was purchased AT BEST BUY!! Then SHOW HIM how it is covered because I have Apple Care+ on my ipad which extends to the accessories. Don't visit this Best Buy for support if you actually need help, they might be too busy or lazy to find out or care :) read more