These people and their store are wonderful. Remarkable base of knowledge, friendly and always ready to help, explain and educate beginners like me, with a patience seldom seen today in tech worlds. I ask lots of questions, and they patiently answer each one fully and with examples...they absolutely enjoy teaching and excel at it. Thank you, thank you, Paul and the other experts there. Charlie C read more

You almost lost a sale due to the attitude of one employee. Customers ask questions and you get all defensive, rude, all technical for spite and offer No help (sad ham), and then just walk away mid conversation. At least the other employees saved the sale, where helpful and had a good attitude. With the availability of online sales its not a good idea to piss off the customers you still have. read more

Just had to do a review with HRO and I have to say these people are the greatest to work with. I have been buying from them for more then14 years and had NEVER had a problem. Today I had to deal with the Phoenix store and the same thing. Ron was so easy to work with I would recommend anyone looking for a great place to buy your first radio if you live in AZ. Ham Radio Outlet in Phoenix and Ron is the place to be. Great Job folks sincerely John Jamestown Tn. read more

I love Ham Radio Outlet. We affectionately call it the "Candy Shop". I mostly shop online, but was in a pinch this week and made the trek to the store. The place is well stocked with most of what you need and the staff are friendly and helpful. Also, they really are competitive with their prices, matching or beating the price of most of their competitors. They do have some great deals! This day, we were in a bind to find a back-up antenna for Field Day. They had the MFJ-2100 Octopus antenna head that I was looking for. This allows me 4-bands with my hamsticks in a small footprint. I had originally ordered it online, but noticed that is was shipping from the Phoenix store, so called to ask if they would hold the order for pick-up. They happily obliged. This helped a lot and I really appreciated the effort. As I picked up my online order, I couldn't resist picking up a couple of additional items. And, I was given a beutiful HRO catalog on the way out. Thanks crew for helping me out with my Field-Day needs! read more

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I have lived in a number of states, and one of my favorite stores is HRO! Living in AZ now, finally visited the Phoenix store. This chain is outstanding! Knowledgeable, friendly, and helpful staff. Can't praise HRO and all their staff enough!!! Needed to replace an old Tram 1185 and sketchy cable in my Jeep (2M/70cm). I asked Paul (HRO Phoenix) for a recommendation and he took me right to the antenna and cable I needed. Installed it, testing proved significant improvement in RX/TX!!! You guys rock!!! read more

Ham Radio Outlet - Electronics Near Me - Phoenix, Arizona

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Great service and had exactly what I needed. Selection is great they have all the latest products and reasonably priced so a good value as well. This store only hires hams so they are very knowledgeable. read more

HRO's catalog items are either in stock or can be shipped within a few days--a miracle given the supply chain and tariff issues. They sell new and used equipment at competitive prices, and what's more, they offer generous trade-in allowances. The Phoenix staff is knowledgeable, helpful, and friendly. Also, if you sell your equipment to HRO, you won't lose your shirt. read more

Ron was very helpful both on the phone and in person. Answered all my questions and did so with a smile.

I've shopped here 10+ years and there has always been great service! They will take the time to talk to you and zero in on your needs and what you are trying to accomplish. If it's not in stock, they are willing to order it. Extremely helpful and curb side shopping during COVID. read more

The ham store for hams! A small store but it's packed with all sorts of radio equipment and accessories. I also enjoyed the fact they had several radios on display that you could actually get your hands on! Many of their handhelds were on display in a display case and it was easy to get a close look at those as well. I took advantage of the coupons sales visiting the store twice. Everything I needed was in stock and a few things I was unaware had been on sale as well. Staff was very helpful and friendly and they answered all of my questions. The store was busy at times but they kept the flow going so there were no long wait times to purchase what I needed. I don't live in this state, so the only bummer with purchasing from the store is the Arizona 8.6% tax! I thought my state was bad! Glad they take credit cards so at least I got some airline miles out of that add-on. I've spent lots of money with HRO over the years and I've never had a bad experience, period. From crank-up towers to coaxial parts, it's all been good. This was yet another positive experience and the reason I keep going to HRO first. It's always fun to visit the stores and this one did not disappoint. read more

Ham Radio Outlet - Part of my haul! Going to work the FM satellites and this was my starter pack. - Electronics Near Me - Phoenix, Arizona

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If you're new to Ham radio, an advanced Ham or just shopping for a scanner these guys are very helpful. Large (2 book racks) of trade materials and instruction books to obtain your license. Large inventory of new and used equipment. I'm usually an Amazon shopper but have had better luck in prices and equipment selection here for my new hobby. Have visited several times. read more

The Phoenix Ham Radio store is an ideal example of what customer service should (and used to) be - a rarity in these days of on-line and "faceless" buying. I planned to give my significant other a Ham Radio for Christmas but am not technologically savvy and had no clue what I should/shouldn't buy. After some initial research with his friends and a local police officer, I was referred to the Phoenix Ham Radio store. Bob answered the phone and immediately established a conversation that couldn't have been more helpful. His knowledge and expertise were obvious, and he spent time understating our expected use and misc. other personal circumstances that would influence my purchase. He did not try to up-sell or add on anything and in fact talked me out of buying one item stating it would be something to consider down the road but not for initial needs. Given my nativity on this stuff, a less than ethical retailer could have easily taken advantage and gotten more money out of me. (P.S. The price of the radio and other items were equivalent to what any other on-line source was offering) The other issue was that I needed the item within the next 3 days as we were traveling for the holidays and I wanted to give it to him on Christmas day. Unfortunately, I was unable to get to the store in NW Phoenix from South Tempe due to work conflicts. After a minute on hold, Bob told me the store manager, Rod, would meet me in the East Valley on his way home from work on Monday to drop off the radio, etc. That was amazing and I was so grateful. Yet, a few minutes after we hung up with that plan, they called back and Jim, a part-time employee, had overheard the conversation with Rod and realized he lived very close to me so he volunteered to arrange for a more convenient meeting the next day, Sunday. This was truly above and beyond any normal customer service and it was obvious this type of culture was simply their way of doing business. The radio gift was a huge hit and we have since driven to the store to thank Rod, Bob and Jim as well as gain their assistance in clarifying some of the set-up and programming questions for the radio. As I experienced on the phone, they were extremely generous in their time and expertise as well as being honest about what else to consider and when you might plan to add on - if you choose. No up-selling - no pressure - just real information. Its obvious their primary goal is to simply ensure their customers get what they want, learn to use and enjoy the Ham Radio world. We would gladly pay more for an item that includes this kind of service - something you will never receive when buying items on-line or in the big box stores. Whether you are a veteran Ham Radio user or a "newbie" this is the place to go. I cannot imagine having a better experience and am grateful that the surprise Christmas gift came along with a wonderful story of service and commitment to the customer. read more

I love this place! The staff there are nice. They have excellent customer service. The police scanners are cheap and sometimes they have clearance sales. If you're a hand to hand type person you want to buy a police scanner this is the place to go. read more

Huge selection and a very helpful and friendly staff. Also, prices are very hard to beat. read more

Ham Radio Outlet - Huge amount of equipment to see. - Electronics Near Me - Phoenix, Arizona

It's a small shop but the amount of stock in the place is amazing. They also did a very good job of organizing such a huge inventory into ways that you can see and touch everything. I was expecting the usual stock of 2-3 choices of things, but I ended up spending a half hour poking through a dozen options on antennas for my Jeep. The staff offered to help as soon as I came in, but then let me browse unmolested when I said I wanted to look around. When I was ready to ask questions I got a lot of help and good advice. They really went out of the way to help, not just move me along. The prices are reasonable, not the absolute cheapest, but very good. When you add in the personalized service and wide stock availability, it's a fantastic value. read more

Specialty stores are in a difficult place these days. From Amazon to eBay, it seems that everyone is trying to sell you something a couple of bucks cheaper and without state sales tax. Yes, it is often cheaper, but what about the employees at the local store who are willing to fix/set things right when products or services don't work or there are problems? HRO is always willing to stand behind their products and unlike the other sellers, they know amateur radio inside and out, they know their products, and they can help new hams or someone buying a gift for a ham. I've been buying from them since the 1980s and have never had less than great service. read more

Great Customer Service answered most of my questions and very informative. Since this was my 1st visiting this store. I was familiar with the San Diego and Anaheim store I would rate the Phoenix store right up with them . read more

You can not get into the store and they done answer the phone when you call. They might as well close the doors. We stood out front of the store and no one didn't even try to reach out to help. I was ready to spend some money for a truck set up. They make it hard to support a local. read more

This last year I had received a lot of top quality ham equipment from a life long friend that had passed. That which I could not use I took to HRO - Phoenix and had them sell on consignment. They sold 8 pieces for me at a total retail of $3,871.00. I received a total of $3,097.00 promptly as each piece sold. Mike Baker was super in helping me research values and then listing them on their website. They sold everything I took to them. Special thanks to everyone at the shop who assisted in this process. read more

I always enjoy my visits here. The staff are VERY helpful and will happily take whatever time needed to explain to you / work out what you want / provide tips on how to use, etc.. There's also a great selection of books as well as transcievers, antennas and all kinds of useful bits and pieces you might not realize you need or be able to find elsewhere. read more

This establishment caters to Armature Radio Operators (Ham Radio). their service and knowledge of the products they sell Is tremendous. The people that work there are helpful, not-pushy, friendly, and even willing to teach you a thing or two. When they're not busy this is a great place for new people to the hobby. When they're busy, however, they're busy. The best part about HRO is the guys. They all seem super experienced and knowledgeable. The staff are a great help answering technical questions. CONCLUSION: Prices are a bit high compared to other Ham Radio stores HOWEVER If your into Ham Radios this is your ham heaven! This store has everything you might need. ************************ What does my overall ratings mean ***************************** 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT read more

My first time there its only 30 minutes from home, they were very helpful in answering questions. I like to check things out before buying them. I'll definitely be going back soon for an HT and Sat antenna. read more

They won't let you into the store... annoying, but okay. But if you don't know exactly what you need, they are not very helpful. Handed me a magazine and told me to find what I need, which I had no idea what I needed or wanted. Asked a couple questions and they get upset you don't know enough to just get what you need and leave. There aren't any other ham radio places around, so it's a bit disappointing to not have the ability look around and ask questions. We are in some scary times, try to help those that need help. If you're that scared of covid, let people come in one at a time at least. read more

The staff here is all the reason anybody needs to go to HRO Phoenix. I'm a pretty new ham with a lot to learn. Every time I've been here I've had questions. I'm still figuring out the various aspects of amateur radio. Regardless of the staff member I ask they treat me well and take the time to answer my questions and often bring another staff member in to the conversation for their opinion. I like HRO and I'm glad to have this place in the local area. Keep up the great work. read more

The guys at the place were friendly and helpful. One guy help a customer look up his old license and showed him how to renew and upgrade. Good job guys! read more

Ron Wiernusz 6/29/2019 I went to ham radio outlet to upgrade my uniden 536 hp police scanner while Jim Piroli (scanner Jim ) was doing that I noticed they had the new uniden sds 200 scanner , ask Jim if I could trade my old scanner for the new one he said yes gave me a fair price updated my new scanner ( works great , ) I want to thank Jim and the staff for the excellent and friendly service . thanks again read more

Great customer service. I bought my first ham radio here. The price beat Amazon. Extremely knowledgeable. I enjoyed hanging out and talking with the people here. *** What my ratings mean *** 5 stars -Highly recommended and demonstrates truly outstanding service in all areas. I rarely give this rating. 4 stars - Highly Recommended. I would frequent this business and would recommend to my friends and family. 3 stars - Average. I wouldn't mind going again but nothing special. 2 stars - Below average. I would not recommend this establishment to friends or family. 1 stars - UNDER NO CIRCUMSTANCES PATRONIZE THIS BUSINESS. I would not waste any money on this establishment. There has to be a very compelling reason to give this rating. read more

Been here five times. Always great service, always good information. One time I arrived 2 minutes after closing and they unlocked the door and took care of my purchase without any hesitation. Can't beat that! read more

I have bought a radio we need for the Baja 1000 races in Mexico, I was having a few small issues with it and Mike at Ham Radio Outlet was able to help me out and show me how easy it was it program the radio. I am very happy with all the help I received and the great customer service. I will need a few more radios for the 2017 250 for the chase trucks and crew I will buy them from your store!! Thank u :) read more

Just about anything you could possibly want and a whole lot more you never dreamt of. They folks here know there stuff.