Overall- it's a nice store that is adequately stocked and staffed. I've never had a problem in the…read morestore and finding an associate is pretty easy.

Home Depot at Cactus 16601 Cactus Rd., Surprise, AZ…read more Tuesday, August 11, approximately 8:40 pm... I had a very disappointing customer service experience at the Home Depot in Surprise this evening. I specifically asked a sales associate whether the store carried any blowers that were cordless/non-electric, because I did not want one that needed to be plugged into an electrical outlet. She told me no, that they only had electric blowers, but said that if they did have what I was looking for, it would be somewhere between aisles 4-8 and that I would need to access that area from the front of the store. While I was looking, I noticed another customer standing in front of a locked display of blowers. An associate came to unlock the rack for that customer, and I asked her whether those blowers were electric. She told me yes. After they walked away, however, I looked more closely and realized the blowers on that rack were actually battery-powered/cordless, which was exactly the type of product I had originally been asking about. I then had to find another associate to unlock the display again so I could look at them. That associate confirmed that they were battery-powered and showed me additional battery-operated models. She also told me that Home Depot carries gas-powered blowers as well. So despite being told that the store only carried electric blowers, I ultimately discovered that this location carried electric, battery-powered, AND gas-powered options. What disappointed me even more was the response when I explained what had happened. Instead of simply acknowledging that I had been given incorrect information, the associate said she didn't blame the first employee because she "probably" considered battery-powered to be electric. That misses the point. I was very clear that I was looking for a blower that did not need to be plugged in. More importantly, if an associate isn't sure what a customer means or doesn't know what products are available, it would be much more helpful to ask a clarifying question or find someone who knows the department rather than confidently giving incorrect information. I'm not writing this to get anyone in trouble. I'm writing it because I hope management at the Surprise location will use experiences like this as an opportunity for additional staff training. Customers rely on associates to help them navigate products they may not be familiar with, and a little more product knowledge, listening, and willingness to ask questions would have made this a completely different experience.

This is one of my favorite Home Goods locations. It is constantly located in an easy to access…read moreshopping and food area. The store is clean and well stocked. The variety of items is great and the value is good. The staff is friendly and helpful.

This store is packed with really upscale items. We went in and a world of good, handsome basics and…read moreaccessories were right in front of us. What a treat to find things we actually wanted and needed. Prices were very inexpensive which I loved. We immediately found an ice bucket we needed for a party, and there were many other party needs to choose from. We got pretty plastic disposable dishes, which we rinsed off after the party, and will reuse. The kitchen section had good utensils and lots of dishtowels and linens. I could have spent the day there and been surprised at every turn. Alas, my husband needed to go to watch a football game so we cut it short! Good find and full of Fun. The lady who checked us out was a delight. I shall return. Mrs. Sara

This is my second appliance from Spencer's in the last few months. They were on time, fast…read moreefficient and in a short time! My landlord has used them for many years. Very dependable.

sales person at the store, cannot remember his name, was great and helpful…read more The delivery guy Juan, was quick and gave me time to clean up before installing new deyer. The only negative thing is that the automated Jenny leaves you messages about delivery time and there's no one to talk to during weekends. I needed at least 30 minutes before the delivery was on its way to my home but couldn't talk to anyone to tell them that. they gave me a 2 hr window and they showed up 15 minutes before that window. It all worked out at the end, but being ableist to communicate with the delivery driver would be nice. I have bought all the appliances for my homes at Spencers for years, the delivery is usually the next day.

The customer service was excellent. I'm sorry I didn't catch anyone's name but one guy immediately…read morehelped me find what I was looking for and brought it to the front. The cashier was very pleasant and called another guy up to help me load. I was in and out in 5 minutes. Great experience.

Very frustrating experience with this Harbor Freight location. This has happened to me multiple…read moretimes now: I call the store before making the drive specifically to confirm an item is in stock. An employee tells me they have it, but when I arrive, suddenly they can't find it or it isn't actually available. I understand inventory systems aren't always perfect, but when a customer calls the store and an employee confirms the item is physically in stock, I expect that information to be accurate. The whole reason I call ahead is to avoid wasting a trip.

We had a fantastic experience this week at AFW Surprise location on Waddell!…read more Our salesperson Todd Bond was, hands down, the best! Friendly, not pushy, informative, patient and phenomenally helpful. We purchased two mattresses and a L-shaped power recliner couch. He was quick to research which warehouse had what we wanted. Set up the delivery appointment. They delivered the Mattresses today and gentlemen who came were fast and efficient! And so nice! They weren't able to take Our mattresses away per the original plan because we were their first delivery of the day so Roger helped us find an alternative solution and Edgar was quick to call the store and get us a refund on the pickup. We're hopeful the sofa delivery will go just as smooth.

This warehouse is huge and so many great options here. I…read morespent at least 3-4 hours looking and picking out what I wanted to decorate my new place. The sales associate was very helpful and patient with me. I received the majority of my order this week and the back ordered items will be here Monday. I'm very happy with the price, quality and the delivery team. Thank you

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

This True Value store is so like the hardware stores I grew up with, with seemingly anything you…read moreneed without having to wander through acres of aisles like in the Big Box stores. The prices are fair, they give discounts to veterans, have helpful staff, and they run regular sales that are worth keeping track of. Make sure you sign up for their app and get your phone into their system so you can get good deals. Often there are plants outside that are well suited to our area and although they may cost a little more, they will probably be successful for you as they have for me. Drop by regularly since they have lots of seasonal items. Some years back they used to have a popcorn machine and it was such fun to browse around while munching some free popcorn. I wish they'd bring it back as it added a special festival atmosphere, even if they have to put a little coin box for people to kick in some quarters...Keep your money local and shop here when you can. It's in a pleasant little strip mall, Greenway Terrace, that has plenty of shops to help with your other errands too: with three restaurants, a day spa, cookie shop, barber shop, hair salon, dollar store, gift shop with a P.O. contract store, clothing store, dentist, flooring shop, insurance office, and hearing aid store.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

Lamps plus first off - of course, has a tonnnnn of lamp options. A ton, ceiling, wall, floor, desk,…read morebathroom, hallway, lighting for any occasion - you've got it. I'd not been to this location and I think the stock showed on the floor is different than the location that I'd been to in west Phoenix. I was greeted the moment I walked in and asked if I needed help. I was really just browsing, so I didn't at the time. I did end up trying to find some lamps for the side of the bed, that don't have to be wired, and those were actually on the back wall. Some cute selections, and price wise, it is a higher price point than what you'd find at Home Depot, but also many more options. Plus probably because it's all lighting, the price point is a little more steep. They did have some sales going on that brought the prices down quite a bit for some items, so was definitely worth checking out. I did end up finding a selection of what I was looking for but took some photos and will have to make a decision with the Mr. And make sure he deems it a solid selection for us. But overall, nice spot, pricey but very nice, and the staff was nice also. I'll return. Only reason not 5 stars was because it wasn't an out of this world stellar experience.

Bit of a "meh" experience. As with all Lamps Plus outlets, this location has a lot of stuff. And,…read morewhile they have a lot of stuff on display, there is a lot of the same thing . . . same style, same colors, etc.; they all kinda run together rather than providing a diverse selection. Some good quality, some bad quality, some priced low, some priced high so you just need to be careful. Staff is okay, but not extensively trained in product knowledge and / or customer service.