Excellent knowledgeable service. Charlie really went above and beyond to help with my project…read more Great place with old school service you will never find at Lowe's or Home Depot. I am going to Ace for all my hardware needs from now on.

I usually go to Ace in Youngtown used to be great help when I need it...I wont shop there any more…read more I bought a hose there for 41.99 in July 22, 2022. Over the weekend I went to change nozzle and the whole end BROKE OFF. I had my receipt went in yesterday to return Sept 26 2022. I explain that I had for only 2 months and it broke the lady at the front said we only refund after a month. So I spend over $40.00 for something that only works for 2 months?? I threw it in the garbage and will never return to Ace Hardware in Youngtown. I will now shop at Home Depot or Lowes so if something does break I know I can exchange or refund. Dont shop here if you are buying something that might break after a month. The lady at the front didnt even look at the product I brought in that broke. thank you for your time

I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

My first issue is this store is "ALWAYS CLOSED" when I have a project, this is the only tool store…read moreI know that closes so early on a weekday. when I am able to stop in I feel since I am younger that I don't get greeted like the older crowd does? Kinda like since I'm not in my 60's the older employers look at me like I'm not worth talking to?? Well as sad as it is, the new Home Depot off 303 is open till 10:00 pm and most of their staff is younger and acknowledges me and my wife. If ace hardware stays the way it is, one day it will close just like block buster did ‍ please do better.

I LOVE THIS STORE!!! Every time I go in, all the staff is super friendly and helpful. When I have…read morespecific projects, they lead me to the right supplies needed!

I recently called this company to come out for a leak in my yard. Upon arrival I was told that this…read moreisn't something they can handle. However the tech Michael walked throughout the house and somehow we landed on my water softener, which he stated is a must and is really unhealthy for our family and must be replaced. $6200 dollars later I had a new water softener but then my water heater started leaking on the bottom days later, it appears there is a missing valve. My husband and I saw that Michael had attached a hose to the bottom of our water heater and most likely forgot to replace the valve. However when Michael returned he claims he told us our water heater needed replacing, which he DID NOT And I told him so. Then he proceeded to quote us $300 to a replace a valve to our water heater . The interesting thing Is the valve isn't even there now. We've decided to go another route with the repair but upon Michael leaving we went from a minor leak to a major leak. I have been a home owner for 10 years and have never experienced this. we feel taken advantage of and all he cancelling our membership and no longer using their services.

Very friendly and helpful staff. Really enjoy shopping here…read more Employees are eager to help and very knowledgeable. Definitely better than Lowes and Home Depot! They have shorter hours than True Value and the outside looks grim compared to TV but a great hardware store.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

I visited on 3/26/26, and received exceptional and friendly service from Marcus! Thank you for…read morehelping me with my selection in the lumber area! Warm regards, Lisa

Always have what o need and always helpful…read more Today it was paper, potting soil and a plant for a friend. Convenient, Great price, easy in and easy out! Thank you Home Depot!