Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

Stopped in to buy a product for cement repair and had a great experience with Lindsay!…read more What a superstar! She knew about all the products and went out of her way to help me make the right decision. I will definitely seek her out again for all my hardware needs!

This place is amazing no matter how odd the request they seem to have the part on hand to get me by.read more

Had a horrible experience here this morning with the manager. I went to get my free bucket this…read moremorning and they made me purchase an item in order to get obtain the bucket. Even tho I was showing him the add that their was no purchase needed. But he refused to give me the bucket if I didn't purchase an item. And I'm not even able to get my money back when I attempted to return it at another store.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

My go to hardware store in the area. From screens to screws and paint to patio decor, Sun City…read moreTrue Value offers a fantastic selection of just about everything you need to keep your house in order. The local, knowledgeable, friendly staff delivers great customer service. Be sure to join their customer programs for deals and discounts. Their sister location in Sun City West is also a great place to stop in. Prices may be a little higher than the big box stores, but overall value is fantastic.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

Not sure to give 3 stars or four because most of the people here are friendly and helpful. I had a…read morebad experience though. They have a screen section in the back that seems to be quite busy rescreening for our neighborhood. Mike took the measurements for my screen frame and told me the parts should be in 3-4 weeks and that I had to pay in advance. I paid and explained that I was leaving on a trip in a month and wouldn't be back for a couple of months. After 4 weeks the screening material hadn't arrived. Now I have returned from my trip and was told I need to wait another 4 weeks minimum. That would be 12 weeks or more just waiting. I asked them to give me my money back and call me if the screening material arrived and I would pay immediately. They said no can do. Going to start all over again. Looking around.

Racist store Profiled me the moment I walked in. Never in…read moremy life have I had an Ace hardware staff follow me around the store! For absolutely zero reason. No excuses he tried to tell me it was my helmet? Seriously a motorcycle helmet? What about a women's purse or a guys jacket or fanny pack. Absolutely ridiculous! First time at this location last time. I walk into every other location with my helmet even spare matching hardware sometimes never ever something so ridiculous! Im very upset Corporate or Franchise needs to reach out and make this right.

Great neighborhood hardware store. You get individual help here you will not get in the box stores…read moreand there are knowledgeable people to help you find that odd screw or bolt that no one else carries.

My mother gf and I visited Sale Sumo for the first time and was really impressed by Luis and the…read morerest of the team. Luis' level of service was top tier. From the moment I reached out Veronica and Luis were attentive and made sure all my questions were answered. Communication was clear and painless. Even helped me find other things I needed for other projects. They handled every need efficiently and supported me every step of the way. It's rare to find such genuine care and professionalism these days--I'll absolutely be coming back and recommending them to friends and family.

OK, I've been here three times now spent 1 to 2 hours each time and so far haven't bought anything…read more Number one make sure you have a cell phone that you can look things up on Home Depot because that's how you find the prices. Unfortunately, I have to be in a Wi-Fi area in order to use my phone like that. And they don't have Wi-Fi. I needed very specific things size wise. And you're not allowed to open packaging but when you pick up a lamp and you lightly shake it and you hear broken glass, but you're not allowed to open up the package and see what exactly broke why bother buying it at half price if you're not gonna be able to use it. This happened repeatedly also I was looking for a specific size bathroom medicine cabinet. Since much of the writing on the boxes didn't have dimensions, and I couldn't open the boxes because it's against the rules. I could find boxes that I think might've had the right sized item inside but I really couldn't take the gamble especially when I can't see if they're scratches or dents or a door ripped off, etc. I think the only thing I will come back here for is tile. If you're doing a craft project and you need a few pieces of tile or you're doing something special to cover a table top and you only need a few feet. This is the place to come for the tile. Unfortunately, the majority of the tile is not labeled and not priced and I hate having to run up to the counter every single time I find something to find out how much it's gonna cost. It's just ridiculous. I found a similar place, not too far away, where the people don't mind if you open the items to look at them and they will even go so far as to take a light fixture and wire it to a test area to show you that it works. So I think I will keep going to this other place instead.

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

The people there are pleasant enough, but it seems as though they're overworked…read more There are deals to be found there, but I haven't had very good luck: the vast majority of off-brand power tools seem to break easily, don't last very long, and they all have one thing in common: made in China: I purchased a compressor and the tank; its replacement couldn't reach the pressure needed for my power tools; its replacement had a bad pressure gauge; its replacement had an electrical short in the motor. With each of these failures, I had to make a 103-mile round trip. Truly exasperating. Stay with the name brands... if you can find them. I had almost the same experience with a lawn mower purchased there; similarly, with a gas-engine leak blower; and with a backpack type gas-powered sprayer. Basic tools are worth buying, but I've had a couple of sockets strip or wear out much too quickly.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

Nice clean store with very friendly and helpful staff. They have tons of stuff if you are into…read moresmoking meats.. definitely a great go to.

want to say how disgusted I am in Home Depot home improvement my mother started a $40,000 plus…read morerenovation four months ago and to date it's still not finished. Everybody passed the buck no transparency no communication no follow up. Can't get anybody to call her back. They said a kitchen reno would take no more than seven days. They barely started it a month four...and it's taken them a month and a half to finish and yet still not completed. then we bought double doors paid haven't heard from anybody can't get anybody to call us back either so she is almost $50,000 in and no results! I would never recommend a home improvement again.

I love this store and my favorite person is Ina at the very front of the store managing Check Out,…read moreEtc. Saying that I'm not impressed with the staff in Kitchen Design Area, first of all I had to get 2 associates to track someone down, Adele wasn't available so Regie is assisting us, Now Donna has come to assist her, unbelievable???? I know good associates are hard to find, I'm actually assisting her once she got on-line. Regie did the best she could but a suggestion is to have someone in that Department at all times or someone to assist and make recommendations, not just Adele will be in tomorrow, when in fact she wasn't, so I will go back Saturday am to try and catch her.