Amazing service after getting treated poorly at Sherman Williams! The red hair gentleman in the…read morepaint section rocks! Thanks!!!!!!!!

I went to Karsten's Ace Hardward store forthe first time, just moved here. The cashier at the…read moreentry greeted me asked if I needed help finding something and gave me the aisle number for the plant stakes. The bamboo plant stakes are the cheapest price here in town. That was the reason for going there. On the way there 2 other guys asked me if I needed help. Then after I got my plant stakes in the center aisle was Ace the Cat looking at me! He's definately a cutie in the store and has night duty catching rodents. Another clerk said the cat in the open are of the store outside is Lola. I'll visit her next time. It was a great experience here. I'll be back!

Seriously, these guys have the best and widest selection of hardware available anywhere! Their…read morehardware specialists are so savvy with getting you the right hardware to solve your problem/need! I really appreciate the quality of personal care and service that each employee provides. I love having these guys in the neighborhood!

We went in to get a bolt to fit a lid on a pot. George helped us but we were unable to find the…read moresize we needed. George determined the handle on the pot was plastic so he went and got a tool to rethread the hole in the pot handle to fit a bolt he had. You just can't find service like that anywhere but George was the exception to the rule. Thank you George!!

The Good Closer to home than the box stores, and the stores…read morethemselves are easier to shop than the stadium-size retailers. Pretty good selection of the stuff I typically buy here-- nuts, bolts, screws, etc., stuff for DIY projects. This store always has someone nearby, ready and willing to help. One guy not only found exactly the fasteners I needed but bagged and labeled them for cost. That was very convenient. If you join their rewards program, twice a month you'll get a coupon for $5 off purchase of $25 (exclusions apply, such as items already on sale) Now and then they have good sales on stuff I might care to buy. The Bad The prices are typically higher than other retailers. So, even if you use the Rewards coupon, you're probably only breaking even as compared to shopping Walmart, Home Depot, Lowe's. Sigh. Customet service can be hit and miss. The folks out on the floor are great in being quick to offer help, but they may lack knowledge. The person running the cash register may not interrupt their visiting with another employee to give you more than a glance. Bottom line: it's worth it to pay Ace extra for convenience on small stuff, and I'm not reluctant to shop there due to any serious complaints about customer service. But if I need a bunch of hardware or I need moderately expensive tools that aren't on sale here, I'm probably shopping elsewhere.

Our experience was unfortunately not a positive one…read more We had a scheduled free estimate appointment arranged in advance. Due to an unexpected medical leave situation involving our office staff, we were unable to make the appointment as originally planned. We fully understand the inconvenience that scheduling changes can cause and would have gladly worked toward rescheduling the appointment professionally. Instead, the communication that followed was unnecessarily confrontational and unprofessional. Rather than attempting to resolve the situation respectfully, the interaction quickly became hostile despite the circumstances being related to an unforeseen medical issue. As a contractor, we regularly provide free estimates that require scheduling, travel time, project review, and planning before any agreement or compensation takes place. Emergencies and unexpected situations can happen in any business, and professional communication and understanding should exist on both sides. There were also concerns regarding expectations surrounding project costs and contractor responsibilities that suggested a difficult working relationship moving forward. For other contractors and service professionals, I would strongly recommend clearly establishing expectations, communication procedures, and boundaries early before investing substantial time into the project process. We wish them the best moving forward.

I recently had to out base a refrigerator and was pleased to be assisted by Dave. He really went…read moreout of his way to provide some outstanding customer service. He asked numerous questions about what we were looking for, thinking of buying, our needs and in turn explained the pros and cons of the styles available for purchase. He explained in great deal prices deal floor models etc. He guided us in our purchase of the refrigerator. He explained size color doors filters etc. thank you.

I ordered 60 construction blocks online. Got the email that my order was ready for pick up. I show…read moreup to the store. Ivan the loader was supposed to help because customer service gives him the paperwork. I folded it up and put it in his back pocket and starts helping another customer. I walk back to the location that customer service says and start pushing my loaded cart to the car. Ivan follows me to my car I tell him that I got it and to leave he tells me oh no I'll take the cart. Worse customer service ever. I only did an online order so I would not have to do it alone. Guess again.

Great customer service with a vast knowledge on non other than, you guessed it paints. I've been…read moremissing out on shopping here for all my painting needs. Competitive pricing to big box and you get some one on one service with the ability to pick some brains. I do think next time I go I'll be splashing paint on my clothes to fit in with all the customers in there. And the hours are great. 6 am and I'm grabbing paint.

To whom this concerns,…read more Do "NOT" waste your time here. I have experienced two nasty incidents dealing with two very unprofessional employees working from this Goodyear, AZ. Dunn Edwards paint store. DO NOT, I repeat DO NOT! bother wasting your time or money here. I cannot stress enough how horribly unprofessional the customer service is at this location. On Wed, Nov. 13th 2023 I called to get information from the color advisor but was told she is too busy and can't receive calls. So I explained I was looking to get a color scheme rendering computer generated for our home. This female employee told me we don't do that. I kindly told her yes you do because I've had it done here before. I explained we give the color advisor a picture of our house and they place a color scheme on it so we can see how it looks before we purchase the paint. She told me; No! we don't have a way to do that. I tried to explain to her yes your color advisor has a method for this as I've had it done here before. But all this person wanted to do was repeatedly argue with me over the phone. I did nothing to deserve her rudeness as she continued to want to argue with me. I asked her if she could please leave a message and she acted like it was a big problem. I can't believe she doesn't even understand the basics of her own job & how they operate. She was rude, nasty and unprofessional to say the least. Look, if they hate their job that much why not just find a new one. ‍ Is it that difficult? At first I was willing to blow it off until I encountered another employee with a similar attitude "Aubree Smith, also unprofessional, rude, nasty customer service employee for Dunn Edwards. I set a 30 minute color advisory appointment on Thursday Nov. 14th 2023 but called ahead to see if I could save us both some time by just sending in the house photo which we both agreed was quick & simple. Soon after I received email results and was asked about further assistance for color scheme in case I needed it. I accepted the offer and sent additional color schemes. Short time later another email stated there would be a $25 charge but she could only offer one FREE. "I was like WHAT!!" Why offer customers additional selections if you intend to charge them extra fees at $25 each photo. Keep in mind these are watermarked photos NOT prints. Who would want that? Did she suppose I want to hang them on my wall. How STUPID!! First off, Aubree never stated anything about charges. It wasn't until she realized she would have to work 5 extra minutes to help satisfy a customer's decision that it suddenly became a issue for her. Hey "Dumb Edwards," are you guys purposely trying to chase customers AWAY? It's a big painting job on a two story home why wouldn't I be concerned about making the right choice. I am convinced Aubree either doesn't like her job or she wants extra FREE TIME to avoid working. How hard can it be to add color schemes on a computer. Aubree clearly is NOT about working or helping customers make decisions. She only wants to pretend until she's taken up on the offer to actually do something. I scheduled a 30 minute consultation with her too but told her I could save us time by emailing the house photo. She agreed which obviously, saved her the 30 minute consultation time. However I received a nasty email from her complaining that additional color schemes are $25 each. Aubree Smith, from the looks of it, it's not the first time you were rude & unprofessional to Dunn Edwards customers. It's pathetic and sad this employer even allows you this kind of behavior. Something seriously must be wrong with your attitude. I recommend you find a new job. Also, I strongly advise customers to steer clear from this Dunn Edwards location due to the lack of courtesy & professional help.

"Warrenty Scam" Bought a new fridge back in June & was sold on a GE appliance ( ice maker…read morespecifically, I wanted it to last) . We'll just a few months later after purchasing the "Home Depot warranty" ( it's not cheap) The ice Maker goes out, so I try & call for service... The 3rd party "AllState" Co. is managing the service so I'm on the "txt only" Line to some non-spelling person ( a bot can't be this bad at spelling via txt) ... 2.5 hours later I'm still going back and forth ( I know I need a tech to come out but they want me to defrost my entire fridge, again to make the fridge work properly). So after repeatedly dropping me from the call center ( after 3 mins of non txting you will get dropped & must start all over again from scratch with redundant questions) Finally "I get the game" So now I copy & paste the same information on me repeatedly every 2 mins so I'm not dropped from the call. The game is to make you wait 3 mins of not texting so your dropped and get frustrated and repair the fridge at my own cost. ( while they "allegedly" look into the problem. I finally got them to schedule me for an in-house repair but it was exhausting!!!! Shame on you Home Depot! Shame on you all for doing this to loyal customers! I'm pissed off! FIX THIS SHADY MESS!

The plant section was the only reason I came for this visit, and there were a lot of common…read morehouseplants here. The only reason I go to big box stores to check for plants is that, once in a blue moon, there is a really rare plant for a quarter of the price. The Halloween decorations that are out are very cute and will definitely be coming back in the future.

I really have to give these guys some credit... our laundry room makeover came out fantastic…read morebecause of the high quality supplies they maintain. Even when this store didn't have what we were specifically looking for, Lowes.com got us the pieces we needed to round this project out!

Horrible customer service. Arrived at the Goodyear Lowe's at 6:20 AM to purchase a dishwasher. Even…read morewith the help of a woman stocking shelves, we could not get anyone to come to appliances to help me. She called for assistance on her phone and made two announcements in the store and no response. Finally, a cashier was flagged down to help me. I waited an additional 25 minutes and was told they were still looking for the dishwasher. I had to leave at 7 AM to get to my first job. I'll try the Buckeye Lowe's later today and see if they know what they are doing.

Great customer service. They found me exactly what I needed. I don't know much about cords but they…read morefound the specific cord I needed without me having to solder anything on myself. All while being cheaper than buying online. Thanks!!

Every time I come to the state of Arizona I like to hit up Tri-Tek! Small shop flavor with some big…read moreselection. Today was a quick in and out but, I just always have to stop and get something. Carry some of the highest quality product on the planet. Today's case. I got some NTE electrolyte capacitors. Jeff over there is awesome. If you're in the Phoenix-Mesa area you owe it to yourself to stop in and experience the greatness that is Tri-Tek!

Filled my propane tank easy peasy. Very polite fast and cost effective Thank you this was a fast…read moreand easy transaction and got to keep my brand new tank!

Be on the Look out for Gustavo and Hope thank you guys for helping me out so much I knew what I…read morewanted before I came in but they made the process but just made it so much easier for me from putting my kit together to helping me load it up. Thank you guys.(I ended up purchasing millerbobcat 265 ) great machine so far.