"Warrenty Scam" Bought a new fridge back in June & was sold on a GE appliance ( ice maker specifically, I wanted it to last) . We'll just a few months later after purchasing the "Home Depot warranty" ( it's not cheap) The ice Maker goes out, so I try & call for service... The 3rd party "AllState" Co. is managing the service so I'm on the "txt only" Line to some non-spelling person ( a bot can't be this bad at spelling via txt) ... 2.5 hours later I'm still going back and forth ( I know I need a tech to come out but they want me to defrost my entire fridge, again to make the fridge work properly). So after repeatedly dropping me from the call center ( after 3 mins of non txting you will get dropped & must start all over again from scratch with redundant questions) Finally "I get the game" So now I copy & paste the same information on me repeatedly every 2 mins so I'm not dropped from the call. The game is to make you wait 3 mins of not texting so your dropped and get frustrated and repair the fridge at my own cost. ( while they "allegedly" look into the problem. I finally got them to schedule me for an in-house repair but it was exhausting!!!! Shame on you Home Depot! Shame on you all for doing this to loyal customers! I'm pissed off! FIX THIS SHADY MESS! read more

The Home Depot - This is who Home Depot will send out when you buy their appliance 5 year Warranty service!! Do Better! Shame on you all! - Hardware Stores Near Me - Phoenix, Arizona

The plant section was the only reason I came for this visit, and there were a lot of common houseplants here. The only reason I go to big box stores to check for plants is that, once in a blue moon, there is a really rare plant for a quarter of the price. The Halloween decorations that are out are very cute and will definitely be coming back in the future. read more

The Home Depot - Hardware Stores Near Me - Phoenix, Arizona

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Bought a fridge GE 6/1/24 ... ice maker goes out 11/25/25 ... I have an extended warranty via Allstate /Home depot.. they try & send out a company that has a 1 star review . I don't accept after all the Home Depot automated systems & Allstate automated mess I get a a repair man after being on the phone all day. Claim # 1 2/9/26 claim #2 again ice maker goes out on the phone from 0921 until 14:45... spoke with Allstate who again wants to send out the same 1 star review repair team. I say No! I txt into Home Depot automated systems Taylor tells me I have two options go through the warranty or bring it back via the sales manager... ok I call the Home Depot sales manager. He tells me "they lied to me" I can't bring the refrigerator back because it's a "lemon law" I have to have it repaired 3 times & he will get back to me. I txt into Home Depot because I'm simply tired of waiting from 0921 this morning. The person/ automated system whomever tells me I need to go back to my protection plan warranty. The moral of this story is Home Depot could care less. Allstate Warrenty will send you incompetent repair teams but they work with Home Depot. I truly would hesitate to purchase a warranty ( extended via Home Depot) Allstate isn't researching the best repair team for your house. This is a scam to get you money and send unqualified individuals into your home. Protect your home & your family from unqualified " repair folks" it's not worth the risk. Retired military! read more

The Home Depot - This is who they will send out for your warranty... AllState/Home Depot - Hardware Stores Near Me - Phoenix, Arizona

The Home Depot has partnered with CLEAR to streamline and secure the tool rental process. Customers will need to verify their identity through CLEAR, which involves providing a U.S. driver's license and a selfie. CLEAR then shares the verification details with The Home Depot to confirm the rental. I also found out they also share your information with other companies who in turn will sell it off like an auction. As I was trying to rent some equipment from there the clerk rudely explained to me I had to do this and there was no other way, when I questioned him he got very upset and said our equipment keeps getting stolen, this is the same thing you do in the airport and when I told him I don't use it well it didn't make the situation better. Point is he has no type of customer service skills. read more

Bought three replacement toilets and a rolling tool chest. The people were very fair and helpful. Especially Kristen Barry who went beyond the call is duty to make things right when I ordered the wrong toilets. She was always available to help get things straightened out. I highly recommend this store!! read more

Don't lose your items here because the employees will take them home. I left a pink Stanley cup with a sticker on it. I called and confirmed they had it. The girl who answered said she would store it for me. I returned and kept getting sent to different people for help finding it. Turns out they didn't have it. 100% sure I left it in their restrooms and got confirmation for the employee that she personally went to go retrieve it, but suddenly they don't have it anymore. read more

Very bad customer service. Employees feel intimidated to call the manager on duty when they need upper management to get involved. We were sent to this store from another store because they ran out of the item we were buying. We found the item in this store and the manager Brandon didn't honor the price from the other store and wanted to sell it at the regular price. read more

Randy in garden dept and Yvonne register , all provided me with great attention. They went above expectations by Randy called another store to verify pricing for me. Very polite, etc. I got the right price and was able to buy more. Also the light dept worker who tried to help from the Dysart road store. He was really sweet. read more

I want to give Leah super props!! Not was she she spot on her Customer service she genuinely came around to ensure I was taken care and found what I was looking for!! Not sure which area she had happen to be working for but started at isle #7 for me and she found me in #13! Talk about service! I have been member and going to the same store for years and have not ever been treated with courtesy as she provided just wish I knew her last name? If you read this keep it up you by far are the best than anyone there!!! Thank you Leah!!! Henry " Eddie" Escobar read more

Tried renting equipment here and The clear verify is horrible, wasted my time and money coming here. Check out other rental places in the area. The rental people are fine but bad app to verify stinks. Its a brand new thing they have that sucks.costed me time and money. It happens like 5 times a day they said must be loosing a lot of money. Corporate guy should be fired that put this in place. read more

While we've bought plenty of things here in the past, we recently attempted to purchase cabinets and installation, but our consultant dragged his feet delaying other aspects of our home project, even failing to recall our last visit where we agreed to move forward on the final site inspection. When I called the site inspection company they told me they didn't have our packet ready, We'll be taking our $7k and the rest of our business elsewhere. read more

Went back to this HD even though it's farther away from my home than another. The reason being is two of their employees. Dominic in windows and doors, stellar. I ordered from him on my last custom windows and he was so great I drove back to this store to order from him again. He knows his stud and is such a great guy. Cari was the wonderful person that checked us out. We had a few questions on the No interest for 12 or 24 months on the purchase. She immediately contacted someone in corporate finance I'm assuming and got it all squared away. Way way above and beyond. read more

Visited this store THREE times to purchase two cabinet boxes....and the one woman, supposedly the only person who can help, wasn't there. She was late to work today, when I called to see if she was there, I was told I need an appointment. The cabinets are right there, I had money in hand, just needed delivery arranged. She was a smart ass and had no care about making a simple, easy sale. Never has a Home Depot been this bad! I belive her name is Oreilia. read more

Disappointed again, went in to shop for just a roll away garbage can today. Found what I needed but not the lid. Everything, was so disorganized had to ask associate for help, but he couldn't locate a lid either. Then he told us, I don't know what to do and walk away. So, we said, hey Thank you. I should of taken a picture. This Home Depot is close to my home but lately Ive traveled to Lowe's which is miles away to purchase my items. Lowe's on Thunderbird, most of their associates are helpful and have a different attitude. There associate will ask you if you need help. This Home Depot on Camelback, has been going down hill for some time. Guess, I will be traveling to Lowe's to purchase my new garbage can. read more

While the store did not have exactly what I needed, they did have stuff that did the job. I was able to get the wood cut to the dimensions I needed without any problem. And all staff encountered were friendly and helpful. read more

I had a new bathroom installed hy home depot contractor REBATH. Jim from Rebath didbmy sales presentation. At first i was a little shocked ?@ the price but then when i saw what i was getting I loved it. Arron Philips was by Rebath tech and he did an outstanding job. The sceduling team for Rebath was outstanding. If i could give them 7 stars I Would. Grade A +. My new kitchen install A+++++ Never have I sern a cabinet installed a good as my was. The best cabinet maker and installer i have ever Encountered. Grade A++++. Home depot design team. Kevin Marin and Bailey fro store #9969 were my team. Kevin is is ecceptional Always staying on tip if everything. He communicated With me weekly to ensure everything was in track. My store #9969 Bailey ordered all my appliciances and helped me with everything for my kitchen. She was always Available to answer any questions and shekeep me updated on a any of my concerns Her department and store Manager both were best in retail class. This store is always well organized and clean and tge customer sevice was exceptional. Hone services Grad we A+++× . Kurt from home drpit home serviuces did an exceptional as dud Hector from cintractor Delta Mechanixal on my sink and facet install. Thanks to the Home depit team. read more

Berenice is AWESOME!! No wonder her name has the word NICE in it! She has the best customer service skills and she is so knowledgeable about all of the appliances that Home Depot carries! WOW! We just purchased 5 BIG APPLIANCES thru her and had so many questions about all of them. She knew everything there was to know about all brands on the refrigerator, and washers, dryers! We loved her so much we even bought 3 refrigerators! Lol! We asked so many questions about different appliances and the sale that was going on. She is hands down the best sales person we have ever had. Soooo very impressed with her knowledge! She is AMAZING AND THE REASON WHY WE BOUGHT ALL 5 appliances! Thank you BERENICE! read more

The positive energy from all the employees is excellent!! I appreciate how they can answer any questions I have. The employee that stands is Mrs. Haily. She is a kind employee who always has a smile. She is very attentive to my needs and always follows through. I enjoy how I can find all the things I need in all the right spots. This is a very good location. read more

So tell me why I needed to make a trip to my 2nd favorite store. I needed to purchase a deep freezer and some pool cleaning supplies. We were helped by a kind associate who helped us get a cart and load the freezer to the cart. He was also kind enough to point us in the direction of the pool supplies. So far this is the 5 star service I'm used to getting at HD. Anyway, as we went to check out with our 2 carts, I noticed that there was only 1 regular check out register at the end, but all the self check outs were open. We walk up and there are 3 associates clustered together. Side note, normally when the associates see me walk up , because I buy A LOT of stuff ALL the time, an associate will start scanning the items for me. Not in this situation... They continue with their personal (not work related) conversation. We needed help with an item that was missing a tag, we asked if there was a way to look up the item. 1 associate stated "No, you have to grab another one" and went back to the conversation with the other 2 associates. As my husband went back to get another item, the conversation with the associates was about the year that 1 associate's father was born (1977). We rang up $600 worth of items, found our own replacement items, where is my employee discount HD? If these employees are getting paid to chat and not assist customers bringing in revenue, I would like my employee discount too. I did more work than they did in the time period I was standing there. I'll kindly wait for a response. Ohh and yea, you can check my phone number to see how often I spend money at HD. read more

Randy in the lumber yard was so helpful when looking for posts to do string lights, without being asked offered help and really went thru each beam to help us find the right 5 for the project. Really awesome experience! read more

Randy in the paint department was a pleasure to work with! Made getting paint fun! Went in earlier to ask about drywall and he did everything he could to help us, even offered personal experience. Definitely recommend this Home Depot paint department!! read more

The Home Depot - Sample - Hardware Stores Near Me - Phoenix, Arizona

A Young man named Jerick helped me today, and I was truly impressed how helpful he was. Thank you so much for taking the time to help me with lights I couldn't find. He was really friendly, knowledgeable, and deserves recognition:) read more

I had a horrible experience at this Home Depot today. First off the condition of the store is horrendous. there are pallets stacked everywhere and you just can't move around. My nephew and I were there today to buy material to build a patio, and we had very long 2x6 wood on our cart and we could not move around. After filling up two shopping carts, we were out with our third cart getting more material. When we returned, one of our cars was missing. Home Depot took our cart and restocked all of the material we had on this shopping cart. because there was no place for us to put the two cart because they have so pallets setting everywhere. as I put things on my list I deleted each item so I wasn't sure what we were missing. I told my nephew there's so much unpacked pallets in the isles, why are they worried about our cart. I had to argue with one of the people at the Home Depot, they said they didn't do it. But yet when we went back looking for our material, we found all the material that we just put on our cart restocked. horribly mismanaged store. Needs to be cleaned up and better organized. read more

Let's face it; Home improvement warehouses are necessary. I am the typical handy homeowner and have been to almost every home improvement warehouse in the Phoenix area. There are knowledgeable staff in all of them, but a helpful AND knowledgeable AND cheerful AND friendly staff is uncommon. This Home Depot is packed full of staff with those qualities. I go out of my way to shop at this HD location. Special "props" to the man in the attached photo who helped me today and is the reason that I decided to take the time to post this review. read more

The Home Depot - All HD recruits should be required to shadow this man before they are turned loose in the warehouse. He has it all. - Hardware Stores Near Me - Phoenix, Arizona

Do not buy an appliance, (refrigerator or range) from Home Depot. If something goes wrong you are on your own to deal with the manufacture. We have now had 5 service calls, replaced 2 compressors plus several other parts. The problem started on April 21st and is still not fixed. When you call Home Depot they are quick to tell you that it's between you and the manufacture. I get that the manufacture should be the one help do repairs but to not help a customer get a problem resolved in a timely manor is not my idea of good customer service. Even when I called the corporate customers service department for Home Depot I got the same response So do not buy from Home Depot read more

Home Depot are crooks. We purchased a water heater from Home Depot in 2017. This week it stopped working. It was supposed to have a 12 year parts warranty and a 3 year labor warranty from the manufacturer. At the suggestion of the Home Depot plumbing sales person, we also purchased the additional 5 year labor warranty, so all together we'd have a 12 year parts warranty and an 8 year labor warranty. That's what Home Depot sold us, what we paid for. But now that we are filing a warranty claim with Home Depot under the warranty they sold us, Home Depot refuses to honor the warranty they sold us. Even worse, the Home Depot store computer erases all transactions more then one year old, so even though we had our original receipt plus all the warranty paperwork, Home Depot had ZERO. So the manager on duty told us that there was nothing they could do about our warranty claim. Basically, as far as Home Depot was concerned, it was as if we never even purchased a Home Depot water heater warranty. The current Home Depot are total crooks. read more

At other locations when I've asked if an associate would help me cut some lumber I have had attitude in the past. Sam was super positive, very helpful and friendly. Thank you for the upbeat positivity! I'm always nervous asking for assistance. read more

By far, my worst shopping experience in 5 years living in Arizona. With the exception of two associates, the most basic question related to where something was located was met with the deer in the headlight look. Additionally, the general feeling I got was that I was disturbing them by evan asking a question in the first place. It was as if they had more important things to attend to. Ironically,, the most hospitable employee who assisted me was a young shopper who no longer worked for Home Depot. Management should look into employee morale and provide additional training. I spent good money with this location but it's the last dime they will ever get from me. I'd rather shop at Lowes or Ace from now on. read more

Came to this Home Depot due to the Home Depot on Peoria transferring me 8 times (literally) Needed 100 cinderblocks and A load and go truck. Arrived and the rental line was pretty busy, had a Home Depot employee from a different department named Laura come back there to start helping She quickly got everything ready and charged me out Unfortunately there forklift wasn't working so it took a little longer then usual however 3 younger Home Depot employees came out to hand load it. They all had great attitudes and were extremely helpful. While the truck was being loaded Laura went back to desk and took care of the pallet refund since I wasn't taking one as well as reseting the 75 min clock since I hadn't left yet. Overall I am happy with the great customer service at this store and the fact that they have a large tool rental / truck rental department. read more

Waited on hold for 18 minutes, looking for a rental price... just kept getting switched from one recording to a ring to a recording...unbelievably crappy customer service. read more

Went on line to price a tile remover and see it is 59.99 for 4 hours. Keep in mind we've never done this before. We get there to find out it is actually $139.00. they neglected to say the cart is separate and to have to then Rent the Breaker. The cart is of NO use for anything at all. You can't use one without the other. I really think this is a shady way to do business. Going to Lowe's now to get the new flooring. read more

Do not trust them Been fighting over a deposit from the tool area for a week now. They have no problem taking your money but if they make a mistake it takes weeks to try to get it back. Customer care is just as bad. Nobody wants to do anything. Save your money and time and go somewhere else. Don't be a victim like me. I will never go there again. read more

Dave is awesome. He works in electric and helped us out with absolutely everything, even out of his section. We had several home projects we have been working on and he made sure we had the right tools for everything AND was concerned about us saving money, even when I just shrugged it off and didn't really care about the price, he explained the specifics of exactly what I needed and why. Always greeted with a friendly hello by every single employee! The customer service in this store is a shining example of how it should be! They now also accept paypal. read more

This location is by far the BEST Home Depot in the Phoenix area. It's located a ways out of the central city, and is fairly newly built, therefore it's never busy. Finding a peaceful hardware store is serenity in today's world. Especially if you are a woman and often find yourself chasing down employees to help you with the complexity that is home improvement. Their nursery is my favorite department at this location. The staff is so sweet and helpful, I always get asked for help at least three times every time I go. I love Home Depot, it gives any home and any budget a chance to flourish and differ from everyone else's home. The prices are always affordable, the staff knowledgable and there is always plenty of everything in stock. Go Camelback Home Depot!! :) read more

The staff is very friendly and very helpful when you have a question. They are trying to do better about there customer service and it is showing. Rather go to them now then Lowells. read more

The Home Depot - Hardware Stores Near Me - Phoenix, Arizona

No masks! Not a one on any employee I saw from the pick up parking. Customers running at 10-15% mask usage so guess what HD? I won't be going in to your stores. I'll be checking out Lowe's pick up service. If you don't care about my health no more money for you from me. read more

This store is so over crowded as the aisles are narrow and parking is terrible as they use the close parking spots for the the large carts which are way more than the store needs. Main issue I dropped an item from the peg hook in the plumbing aisle and bent over to pick it up and hit my head on a steel plate that held a book and serious injured my head reported to assistant female mgr i believe Christine who took the report and said Home deport would get back to me and two days later still not heard from Home Deport. I did return to the store for another item and found the steel plate still in the same location and was told day of incident that the plate that injured me would be removed that day. Just goes to show you Home Depot does not care about their customers. Shop at Lowes where the do care! Ill report this to headquarters and consult my attorney. Mike read more

This is "my" Home Depot store! Kudos to my favorite guys: Jaime, Jay, and the paint department crew (Enrique, Joe, Derrick, and Adam). The paint guys are "color-match" masters. Good detectives, too. They even found an old paint color when I gave them the name of the color and the WRONG COMPANY that carries it. I have great confidence in them. My cashier on this trip was Monica. She took a personal interest me and was sensitive to the fact that I am slightly handicapped. Thanks, Monica! read more

I went in to rent a carpet cleaner from the tool rental section at Home Depot. After taking my deposit their computer froze at 9:38 am. The cashier place a call to the manager about five minutes later and was informed that one would be up shortly. At 10 no one still has shown. He called again and was informed that the manager will be up in a little bit. Screw this I will go to Lowe's instead. Management at Home Depot has no sense of urgency and keeping a customer base. Management is pathetic. read more

So I got off work with the anticipation to go straight to Home Depot and rent a stump grinder to further my progress in overhauling my landscape. I arrived at the Home Depot store #0413 and walked straight in to the tool rental area (I was actually buzzed in.) Once inside I looked around to see if they had the equipment I needed and sure enough they did. At this time I'm waiting to be acknowledged because the employee seems to be overly concerned with the chainsaws. I ask "are you the only one here?", knowing he wasn't because the younger gentleman buzzed me in. He finally turns and says "how are you doing?" I tell him of my needs and rolls out a grinder and starts it up and gives me some basic instructions. I pay, they help me load it, and I go home. My plan was to grind as many stumps as I could before dark so I unloaded the grinder, clear the dirt from around the stump and go to work. The problem becomes apparent right away. The grinder is feathering and burning the wood and won't produce one wood chip only wood fibers. I load it back up and return it only to be told either take another unit or we'll refund you your money. I ask them to just swap out the three cutting teeth on the machine and I was told that they don't have time. I'm extremely disappointed in Home Depot for this but he did suggest I go to a different store. read more