I went in looking for a new lid for my inground trashcan. A guy named Jack said they don't carry…read morethat brand and never have. I said I bought the whole thing new here several months ago. Took me over and showed me what they had. I pointed to the display as being the brand I was looking for. He said oh we must've just got that in. I said I wanted to just the lid. He said it's all one piece that doesn't come apart. I pointed to the bolt in the back where the lid comes off. So it does come apart, Jack. Well the lid can't be ordered how can you possibly know that that lid cannot be ordered separately when you didn't think that you even carried that brand. Clearly he was lying just to get me to go away to not bother him on a Sunday morning.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

I like Floor & Decor! Always have great products at a reasonable price. Glad I can negotiate on…read moreclearance items taking up room on the floor. Diego & Brandan were both very knowledgeable and helped me grab everything needed for flooring & bathroom remodel. I recommend this business. Thanks guys!

My wife and I went into the store to buy flooring and we were greeted very professionally and from…read morethere we were handed over to a sales person (Andrea )who was awesome and we were very happy with their service and selection. I highly recommend a store. we had some items that were unopened in the box and we took them back for full credit. Great service thank you again. We will continue to shop here ! Below awesome pictures of the flooring before the paint was completed

T & M Hardware has never been closed, has never been temporarily closed AND IS NOT PERMANETLY…read moreCLOSED! Hours and contact info to follow. 623-934-4030 Covid - 19 as we all know has effected many - and sadly it has not been in a positive way. This 2nd generation family owned and OPERATED hardware store has had several setbacks since the original Owners (Tony & Martha) passed away handing it down to their children who are now running the business. Times have certainly changed - and the family owned businesses in our community are working much harder to keep up with the chain type stores. Many people in Glendale and the entire Valley knew Tony & Martha personally and their children as they grew up in the business. This store so small was often referred to as - IF YOU CANT FIND IT ANYWHERE - GO TO T&M - THEY HAVE EVERYTHING - and very seldom did a customer leave empty handed, because somewhere in that small - fully packed store with wall to wall products -- they had what you needed. If not Tony knew where you could get it, if it wasn't in our valley he would bring it in from out-of-town and you would come back for it in a few days. No internet or Amazon back in those days, mind you. lol The same customer service still existing this neighborhood Hardware Store and I find it sad to see that "YELP" Has listed it as "PERMANENTLY CLOSED" Because it is NOT - IT IS OPEN! Do to several setbacks and now the Covid-19 situation (which we pray will end soon) the store has cut hours) -- the main change is fewer employees and instead of circles taped or painted on the floor 6' apart all over the store . . . . Can those of you who have been our customers all these years imagine that in here! That's more than funny! Anyway - Now our customer have sidewalk pick-up whether they call ahead or not. You just ring the bell we answer from where ever we are in the store, take your order or description and go pull it. We come back out to you, make sure it's correct, make a ticket and bag it and you're done and on your way. Next customer please. So wear your it sweater and bring your music and relax while you shop. (I mean, we shop) And you don't have to worry about dots and arrows allover the floor. P.S. #2 We know it might slow your day down a bit - and we apologize for items that are temporarily out of stock ( remember if we don't have it we can't sell it - so we're doing our best and hope it's enough) - but we would rather keep us all safe, and hope we don't have to list us on "YELP" that we're permanently closed for real!

This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

Fantastic, old school fastener and hardware store, and one I wish I'd heard of sooner!…read more Had not one but two occasions to shop here and I was not disappointed on either trip. Whether I needed 5/8" grade 8 bolts to mount a monster vise to my work bench or 8/32" filister head machine screws for a 1948 bench grinder, these guys pretty much have it all. The owners are super helpful, friendly and just all around great people. I'm looking forward to giving them more business, and highly recommend them to anyone looking for fasteners, especially over the big box and hardware chain stores.

Great store but the big guy that works there needs a few lessons in customer service, and for that…read morereason, I will no longer shop there.

It is a bit of a long wait here, even if you have a will call order set up. It can't just be a…read morequick in and out thing. Expect to wait at least 10 mins before someone even calls you up to a register. Also, lets hope it isn't a manager or bilingual associate because they will get called away to either translate or approve something else. No problem with the products. They are cheaper than going to Home Depot or ACE, but sometimes it makes me wonder if the "savings" is worth it because I'm not exactly saving time here.

They don't have a return date policy up , and you have to wait 24 hours before you return item(s) …read more So if you are busy and can't get back to return your item your ass out , if over 1week . Stupid

An emergency repair of a Honda motor and the water pump saved our bacon, as we had a fire in the…read moreneighborhood which potentially could threaten us within 24 hours. The pump was repaired and was ready for pickup as promised. The price was less than I expected. Repairs were perfect, no defects. Beats the higher-priced companies who Honda recommends: the least amount of time I had to wait with one of those companies was 8-10 weeks... one said their backlog was probably 12 weeks -- and they're @ 3-star company. Waiting three months (minimum, we were told) means that we'd get our pump back in the middle of August earliest.

Great job on lawn mower repair, not t the fastest but for sure worth the wait…read more Will be using them moving forward Thanks

Staff are great and they seem to have everything you need as compared to someone theotherstoresin…read morethe area.

I love it here! They always have what I need. They have a great selection. They always have new…read moreproducts. Everyone is nice and helpful. They always welcome you in when you walk in the front door. There is always cute puppies to pet. There's always a good deal. I am always here shopping. I absolutely love the store!

Briseno Aztec Imports is unique among the local pottery places. Most of the pottery places have a…read moresomewhat similar selection of pottery, and metal yard art. Briseno's selection includes more pottery. They also sell live cacti, on top of the metal ones. They also carry a wider selection of tiles. Tile selection includes Mexican tiles that are perfect for a backsplash, bathroom, or art project. On top of that, they sell the standard type of kitchen/bathroom tiles one might find at Home Depot. We were greeted shortly after arriving. The greeting felt both friendly and sincere. We were told that there is more stock inside, and that if we had any questions to feel free to ask.

We are new to AZ and have been looking for landscaping pottery and sculpture plants. Prior to…read morecoming to Briseno Aztec we were becoming a little disillusioned at creating the yard we had in mind. The gentlemen at Briseno we helpful and their items were priced lower than everything we had seen prior. They even have a nursery with plants. We have a small car are they loaded the car for us. We are packed to the gills and looking forward to creating our yard. Thanks Team