Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Never been to this location. But I love the fact they seem to literally have a lot of the hard to…read morefind things I usually have to Amazon. The staff are friendly and super helpful! There's a cute coffee stand in the parking lot.

I love it here! They always have what I need. They have a great selection. They always have new…read moreproducts. Everyone is nice and helpful. They always welcome you in when you walk in the front door. There is always cute puppies to pet. There's always a good deal. I am always here shopping. I absolutely love the store!

Great company! Lowest prices on everything! They're extremely helpful and give great tips. They…read morehave a wonderful selection! A+

This was my first time shopping here and it won't be the last. Staff was incredibly friendly. The…read morelocation was clean, and prices were competitive if not better! I went in looking for Leca/Hydroton and they had what I needed amongst other products. I will definitely be coming back!

An emergency repair of a Honda motor and the water pump saved our bacon, as we had a fire in the…read moreneighborhood which potentially could threaten us within 24 hours. The pump was repaired and was ready for pickup as promised. The price was less than I expected. Repairs were perfect, no defects. Beats the higher-priced companies who Honda recommends: the least amount of time I had to wait with one of those companies was 8-10 weeks... one said their backlog was probably 12 weeks -- and they're @ 3-star company. Waiting three months (minimum, we were told) means that we'd get our pump back in the middle of August earliest.

Great job on lawn mower repair, not t the fastest but for sure worth the wait…read more Will be using them moving forward Thanks

It is a bit of a long wait here, even if you have a will call order set up. It can't just be a…read morequick in and out thing. Expect to wait at least 10 mins before someone even calls you up to a register. Also, lets hope it isn't a manager or bilingual associate because they will get called away to either translate or approve something else. No problem with the products. They are cheaper than going to Home Depot or ACE, but sometimes it makes me wonder if the "savings" is worth it because I'm not exactly saving time here.

They don't have a return date policy up , and you have to wait 24 hours before you return item(s) …read more So if you are busy and can't get back to return your item your ass out , if over 1week . Stupid

My wife and I went into the store to buy flooring and we were greeted very professionally and from…read morethere we were handed over to a sales person (Andrea )who was awesome and we were very happy with their service and selection. I highly recommend a store. we had some items that were unopened in the box and we took them back for full credit. Great service thank you again. We will continue to shop here ! Below awesome pictures of the flooring before the paint was completed

This is our second project with Andrea Mitchell at the Surprise AZ Prasada store. Her unique…read moreability to turn our ideas into a reality is remarkable. She helped us select tile, grout, layout, vanities, mirrors and lighting for our total bathroom remodel. After helping us with all that, she tracked our order and communicated with us making the delivery of materials easy. Our next project will be a kitchen remodel and we will definitely be seeking her services once again. Highly recommend Andrea and Floor and Decor for service, selection and after sale communication!

It is hit or miss with this kind of business. They did have a lot of merchandise. They just didn't…read morehappen to have anything that I wanted to purchase for my project. So you may get lucky a lot of the merchandise seemed a bit beat up but it could have been just the day I was there. In particular, I was looking for i'm sure cabinet handles/pulls but I couldn't find anything nice enough. It's worth a shot though.

This is a great liquidation warehouse! The have so much stuff and the are they by far more…read moreorganized than some of the highly marketed ones. I have bought many items here at discounted price and recommended it to many family members looking for the same brands you find at the big box dealers! The girls up front are so helpful and friendly! I've been there 4-5 times and very satisfied every time.

Fantastic, old school fastener and hardware store, and one I wish I'd heard of sooner!…read more Had not one but two occasions to shop here and I was not disappointed on either trip. Whether I needed 5/8" grade 8 bolts to mount a monster vise to my work bench or 8/32" filister head machine screws for a 1948 bench grinder, these guys pretty much have it all. The owners are super helpful, friendly and just all around great people. I'm looking forward to giving them more business, and highly recommend them to anyone looking for fasteners, especially over the big box and hardware chain stores.

Great store but the big guy that works there needs a few lessons in customer service, and for that…read morereason, I will no longer shop there.