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    T & M Hardware

    3.6 (8 reviews)
    Ultra High-EndHardware Stores
    Closed 10:00 am - 4:30 pm

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    7 years ago

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    6 years ago

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    10 years ago

    Everyone has been very nice and helpful. Store is a little small but they carry a lot of stuff

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    15 years ago

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    Harbor Freight Tools

    Harbor Freight Tools

    (19 reviews)

    I'm submitting a complaint about an incident that occurred at Harbor Freight Store #02997 on August…read more7 at approximately 2:40 PM. The cashier's name was Elizabeth. I never leave bad reviews about any store because I never care enough. But the interaction I had today was actually crazy. I thought I might've been on a prank show. There was nothing wrong with my return -- I wasn't upset, I wasn't being difficult, and I had no problem with Harbor Freight's policy. I just asked a simple question about why the process seemed different than usual. In response, Elizabeth became visibly agitated, spoke over me, and said, "Since you're in the military, you need to learn some patience," referencing the uniform I had on. That comment really threw me off. I don't think wearing a uniform makes me better than anyone else, but it definitely doesn't make me the person you pick a fight with -- especially when nothing is wrong. I wasn't being rude or sarcastic, but she treated me like I was. The part that confused me the most is that she seemed to create a scenario in her head and then react to it. It felt like she was projecting some kind of frustration onto me, even though I was calm and just asking a question. The manager eventually stepped in to explain the return system, and I had to clarify multiple times that I wasn't upset with the policy at all -- I had no issue with the return process. My issue was her attitude and behavior, which turned a normal interaction into something extremely uncomfortable for no reason. She was escalating a situation that never existed. I left that store upset and confused. I've spent thousands of dollars at Harbor Freight and have always had good experiences -- until now. I hope this gets addressed, because that kind of customer interaction is unacceptable.

    I frequent harbor freight often because of my boyfriend and they have amazing prices on gloves. I'm…read morea hairstylist and finding gloves under $17 is a SCORE!!! But this harbor freight is superior by far!! Tammy is phenomenal and is incredibly helpful! I'll come back just to see Tammy tbh

    Harbor Freight Tools

    Harbor Freight Tools

    (49 reviews)

    I'm leaving this review for Harbor Freight Tools because the poor ratings are absolutely justified…read more I went in myself, and the customer service was shockingly bad. If employees dislike their jobs so much that they can't treat customers with basic courtesy, then they should seriously consider finding a different line of work. Daniel, in particular, was exceptionally rude and disrespectful toward me--a paying customer. His behavior was unprofessional and completely unacceptable. Harbor Freight needs to take a hard look at their staff and address these issues immediately, because no one should be treated the way I was.

    'There is nothing I can do, Sir! These are the worst words you can say to a paying customer. Not 1…read morebut 2 managers telling you to go buy it someplace else was socking and knowing that the warehouse in California has over 1000 on hand, but alas we can't do anything cause we don't have any on order. Arizona is completely out of this unit and only one store in Casa Grande has limited stock. None of the stores in Phoenix have any on order. None on order! I had over 100 dollars in my hand, ready to give to the till, and Harbor Freight could do nothing. You would think someone could have called California and found out what the hubbub is on the item, the managers could have ordered the item. How about a transfer from another store. Yet all the lady manager could do is look at her watch and say, "There is nothing I can do, sir!" Phoenix, AZ is not a small pueblo hiding in the desert. 1.7 million inhabitants must be flushing something down the toilet. Should one of those toilets clog... sorry, says Harbor Freight, there is absolutely nothing we can do.

    T & M Hardware - hardware - Updated May 2026

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