As you will note, we have a very, very modest home. While we were still able, we decided to have a…read morebit of remodeling done... a new bathroom with a walk in tub, cabinetry in the den, and new counter tops in the kitchen and laundry room. We also had a few other areas addressed but these were the major changes. Tom, the owner of Albrecht and Son, came out and sketched our a plan for each room. The remodel was a long and tedious process but we made it through. I was impressed with most of the workers (the superintendent needs a vacation) and the completed work was very, very nice... except the counter tops in the kitchen. Lee's Tapps Counter Tops, LLC installed the granite. Our selection came from the showroom at Albrecht's but the actual rock came from Tapps. They installed it and then they left. For weeks afterwards, no matter how many times I cleaned it, there was a gritty feeling on it, morning, noon or night. I reported this but Tapps never offered to replace it. Instead they simply implied that it was either dirty or it was my imagination. Eventually, I stopped talking about it. When the entire remodel was done, and everyone was paid, Tom asked me if I was happy. He really wanted me to be happy. You have to love that guy. I told him that every time I ran my hand over the granite, I cried. He then set me up with a different company and let us select the slabs of our choice. I know he lost money on this deal but I have to give him credit. He is a true professional and I recommend his company without reservation. I would have given them 5 stars but the superintendent's attitude and the cabinet makers lack of concern about the "little things" deserve the loss of at least one star. Trust me, if you are honest and up front with Tom, he will take care of you. I've posted a few pictures of the end results. Like I said, we have a modest home but I can truthfully say, I am happy with the work.

Highly recommend the team! Tom, ron, Scott, rich, yuli. All professional, polite, efficient,…read moreprompt, clean, superb! Worth every dollar!! They listen. You will not be disappointed!!

I bought rugs here twice since they opened. The first time I bought from them, I was very impressed…read morewith their customer service. The second time I bought from them, I was expecting the same level of service and I didn't get that whatsoever. The prices are pretty fair but they lost a star because the employee was lazy and didn't want to take my order and told me to come back the next day because she didn't have access to look up prices, which I found out she was lying the following day. They also never called me when my carpet was ready either. I had to call them. Overall, they have a good selection compared to the big change stores. Check them out if you're in the neighborhood.

Not sure what Cost Plus 20 means, maybe it is just a name the company went with to create an idea…read morethey were a discount contractor. Went it to this Floor Store looking for a price on a small job involving replacing flooring in two rooms in my home. Did not find prices very competitive. Sort of got the idea this business is more of a big remodeling contractor. Not really interested in what I call small jobs.

My bath tub gradually became slow to drain to the point where I was ankle deep in water. I had two…read moredifferent plumbers come out to check it. Both were sent by my home insurance. I was told they had to go on the roof to check it and ofcourse it wasn't covered by insurance. Then told the pipes were collapsed. $$$ I then called Sunland plumbing. OMG! They literally sent someone the same day and within less then 30 minutes had the problem figured out without going on the roof. The technician was Ethan and he was amazing. Professional, knowledgeable, honest. He also found another problem and fixed it before it went bad. I literally paid less for the entire service then I did going thru my insurance company who didn't fix anything! I can't say enough good things about this company. The entire experience was such a smooth process from the amazing lady that investigated the history of my home and and set up a appointment to the wonderful plumbers that fixed the problem and found another problem that was on the verge of breaking. Thank you Ethan and Sunland!! I will schedule a appointment to check my air conditioning next. Honest, professional and affordable!!

Service vs high pressure upsell, communication and cost. They come to service or fix something…read more.. not provide you with hundreds of dollars of suggestions of things you should do.

The beam is absolutely what the great room needed. It perfectly matches the cabinets and flooring…read more We are so thankful for the referral assistance for installers. Travis did excellent work, very organized and completely cleaned up after the work was finished.

We've purchased from Volterra for over 10 years. They have top of the line products…read more Their wood beams and corbels are amazing and have incredible detail.

From Tucson, we went up to QDI to pick out some tiles to match our existing travertine tile…read moreflooring. Antonio was so patient, kind and helpful. Thank you Antonio! We appreciate you! Robert & Marilyn Schultz

Our contractor send us here to choose stone. All the staff were very informative and nice, gave us…read morecold water because it was quite hot out in the sun. They explained the different sections to look and the variety of stone shades. I was quite adamant about my choice matching the sample in the ground. Of course I understand that natural stone has variations but my order arrived looking totally different. In fact, wildly different than the sample I was given,as well as their display. I would have chosen differently if this was the case. I would have liked the opportunity to examine the load I was getting before delivery. Contractor seemed annoyed with me instead of QDI.

Review, Cranmore Flooring Surprise AZ…read more In these days of shoddy business practices--inferior quality merchandise, "bait and switch" (advertising one product but delivering a poor substitute instead), false advertising (outright lies), and lousy to non-existent service--anyone who wants to purchase anything has to read the labels with a magnifying glass, double-check, and triple-check. I remember when merchants were proud of what they sold, and put a great deal of effort into making sure that the customer was satisfied. So, when we needed a new floor, I dreaded shopping. Cranmore not only does carpet cleaning, they sell all types of flooring and will install it if desired. Because Cranmore was highly recommended by several neighbors, and they are near where I live, we went to them first. Art, the owner, spent a lot of time with us explaining prices and product. He left us alone except when we had questions. He was never pushy and never tried to sell us anything we didn't want or need. We chose vinyl planks instead of tile (which we were replacing) because they are waterproof and easy to install. Was the vinyl really waterproof, though? Art told us that when vinyl flooring first came out, rather than believe the manufacturer's claims he cut off a piece of plank and submerged it in water for three days to see if it was indeed waterproof. It was. For this reason, we decided on a pretty vinyl pattern that looks very much like wood. To determine how much flooring was needed, Art came to our house the next day and took measurements. He used a fancy battery-operated, digital device that measured irregular spaces (including closets) with a laser. This task easily took one-tenth of the time it would have taken to do manually with a tape measure. It was highly accurate, too. Now that I knew how much flooring we needed, to make sure that we were being charged fairly for a little over a thousand square feet of planking, I did some research on the internet. Prices ranged from $0.70 less per square foot from one place (not including shipping, though, which would bring the cost to $0.30 less) to $0.80 and more per square foot. Most places charged more than Cranmore. We had to factor in that the cheaper planking would have to be shipped, that its weight would add considerably to the cost, and we needed the planks much sooner than they would arrive. Also, ordering from a distant merchant means that if the planks are bad, there's no recourse and you're stuck with them. After factoring in the shipping costs, the possibility of damage during shipping, and the fact that Art had provided an extremely valuable service--for free, even if we later decided to purchase from another retailer!--it seemed like a no-brainer that we should support an ethical, hard-working local merchant. Cranmore did us a special favor. Because I'm chemically sensitive, I wanted to make sure that there would be no off-gassing from the flooring. The shop didn't smell, but it was hard to tell how long it had taken for any of the vinyl flooring and samples to lose their odor. So co-owner Lorna (Art's wife) had one of the workers bring a box of brand new, unopened planks to the store so I could sniff them. They seemed fine. I was very grateful; I don't know of many businesses that would have accommodated me. (Note: A few days later, when our entire order arrived and we pulled out the planks from the boxes, they did smell. However, we laid down some of the planks outside in the sun, and the rest in the garage. Within 24 hours, all of the planks were completely odor-free. I'm thinking that the smell might have been from the glue in the boxes, I'm not sure. In any event, if you're concerned about odor, the product is apparently quite stable. Just let it sit for a day or two and you'll be fine.) Art gave my husband plenty of advice and suggestions on how to lay the planks--he never tried to sell us on his installers (who, he assured us, did a great job). Lorna was always patient, pleasant and sweet when answering my many questions about arranging for delivery of the tiles. (Suggestion: unless you have a pickup truck or larger, if you're covering a super large area don't even think about picking up a vinyl floor order yourself. It's super heavy, and you want to make sure that both your back and the vehicle's suspension can handle it!) When asked, Lorna sent me a copy of the diagram recorded by Art's fancy digital measuring device, so we knew how much wastage there was. My experience with Cranmore Flooring Sales was extraordinary. I do not exaggerate when saying that Cranmore not only exceeded my expectations or even hopes, but helped restore my faith in humanity a little bit. The care, ethics, kindness, and willingness to help a customer absolutely "floored" me. I unhesitatingly give them way more than five stars.

We used Cranmore flooring for our 3 bedrooms needing new carpet as well as our loft getting some…read morenew vinyl. I first checked on Facebook for recommendations and their company was highly recommended. I had put in for a consult and within minutes I got an e-mail to set us up for a measurement. We then went into the office and picked out carpet first. We put in our order back in June. After ordering that, we found some vinyl we liked and ordered it mid-July while awaiting the carpet. The carpet was taking forever to be delivered, with multiple delays. We actually received our vinyl before the carpet was ever delivered. Finally, come beginning of August we reached out to Cranmore again, as we had not heard about the carpet and it had already been almost 2 months since we initially ordered it. We heard back from the company, that they would make it right. They gave us a discount and upgraded us to a better carpet that they had in stock since they weren't able to tell us when ours would be delivered. The end result was the vinyl, and carpet looks amazing, and we are very happy with it. We understand things happen out of their control, but in the end they made it right.

It has been many years since I have gone into Heldt. My last time, the front was filled with old…read moremen who were very rude in a number of different ways-even nasty remarks about women. I said I would never good into such a backward place again. It was a throwback to the gold old boy attitudes of the 50's. Day before yesterday I needed a piece of wood that was 14" by 22". I was prepared to make another trip to Home Depot. For some reason I thought of Heldt which is just a few minutes from my home. I decided it might be time to try and be open-minded and go there. It was a better experience. The men in the back worked with me to find a quality of material that would meet my needs then cut it to my specifications. It was a positive experience all the way around. One thing to remember is this is a lumber yard, not a Home Depot. I did have to do some asking to find where I needed to go and to get help in the back. I could accept that. It went pretty quickly and the price was reasonable.

I find it hard to understand how a company that is looking to sell their product would have…read morecustomer service people that don't seem to have an interest to help. I contacted Heldt Lumber and spoke with an individual name Chris. Communicating with Chris felt as though I was interrupting his day, his lack of experience, detail and interest in communicating was unlike anything I've ever experienced in construction in the last 45 years. I would give this company zero stars and would not contact them in the future.

This is a family owned business. They are very friendly, helpful and professional. Their showroom…read morehas lots of tiles and flooring to look through. They did a great draw up of a bathroom remodel for us. They did not pressure us to go outside of our budget. They were honest.