It has been many years since I have gone into Heldt. My last time, the front was filled with old men who were very rude in a number of different ways-even nasty remarks about women. I said I would never good into such a backward place again. It was a throwback to the gold old boy attitudes of the 50's. Day before yesterday I needed a piece of wood that was 14" by 22". I was prepared to make another trip to Home Depot. For some reason I thought of Heldt which is just a few minutes from my home. I decided it might be time to try and be open-minded and go there. It was a better experience. The men in the back worked with me to find a quality of material that would meet my needs then cut it to my specifications. It was a positive experience all the way around. One thing to remember is this is a lumber yard, not a Home Depot. I did have to do some asking to find where I needed to go and to get help in the back. I could accept that. It went pretty quickly and the price was reasonable. read more

I find it hard to understand how a company that is looking to sell their product would have customer service people that don't seem to have an interest to help. I contacted Heldt Lumber and spoke with an individual name Chris. Communicating with Chris felt as though I was interrupting his day, his lack of experience, detail and interest in communicating was unlike anything I've ever experienced in construction in the last 45 years. I would give this company zero stars and would not contact them in the future. read more

Extremely disappointing customer service. I contacted Heldt Lumber via email to request information on a product and I followed up with a phone call that same day. After the phone call , staff actually emailed me and told me that I had wasted his time by doing so. I found his response incredibly rude, unprofessional, and completely unnecessary. As a potential customer, I would expect to be treated with courtesy and respect, especially when simply requesting information. It's disappointing that a business would make a customer feel like an inconvenience for asking questions or even calling. Based on this interaction, I would not recommend Heldt Lumber to anyone who values good customer service. read more

I started a one by 8 tongue and groove patio ceiling with Home Depot boards... Painful! Yes, the boards at heldt were a litle more expensive but the quality difference was HUGE! Made the job go 3x quicker because i didnt have to battle with warped/bent boards from the depot! Boards were delivered on site w super helpful delivery driver dallas! read more

Heldt Lumber - 1x8x (8ft & 12ft) - Building Supplies Near Me - Phoenix, Arizona

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That's OK close early you're losing out on a lot of customers. I'm not coming back. If you can't operate under normal business hours for everyday consumers, you don't deserve every day consumers. read more

The boys in the yard make this company worth doing business with. The people in the office are all stiff and impersonal stumps. I got decent enough redwood for my project. I had some 'checks', otherwise called cracks in my lumber and they gave me an allotment to cover the lumber that was damaged. If you can choke down the creepy office personnel the yard people are good folks and make doing business with this company worth the trip. read more

They are very helpful and responsive. I needed to make changes in my order for delivery on short notice and it was handled quickly.

Have lived in uptown Phoenix for a while and was looking forward to supporting this local business as we're remodeling our home.... Poor customer service - desk agent didn't know much nor did it seem like he wanted to help us. We were then told to head out back to the yard and ask "the guys" for the type of wood. After waiting twenty minutes and no one approaching us on how they could assist we left. read more

The guys at Heldt are amazing, especially everyone inside BUT Riley in the yard is the freaking bestttt! Always so willing to help and never has an attitude when I need extra cuts done! Won't go anywhere else! read more

very hard to speak with anyone here!!! person just hangs up the calls as soon as they answer

Stopped by for some plywood and some advice on how to complete my project. Older fellow at the counter gets up from his desk, very slowly and saunters over to me while spitting sunflower seeds out of his mouth. I asked his advice on what type of wood to use and he told me it was up to me. I asked him advice on what kind of screws to use and he told me it's up to me. Refused to give me any advice on the project. Worse than a Home Depot level experience. What happened to the days when you could go to a lumberyard and an Expert would give you Expert advice on the wood and fasteners that they sell ? Arrogant, unhelpful and spitting sunflower seeds is no way to go through life pal. If it wasn't for your guys out back and how helpful they have been over the years, I would never step foot back inside your store. This is probably why my Contractor purchased our $100,000+lumber package for our spec remodel from 84 lumber instead of Heldt, even though we only live less than a mile away. read more

Heldt had the 4x12x16 planks in stock that needed for a special project...big plus! Cut to size for me...another plus!....and sales gent was helpful in showing me my options......pricing was high compared to competitors, however I can overlook due to level of ease in doing business....close to 5* experience...wuld recommend Heldt for specialty lumber sizes. read more

The staff is amazing!!!! I would recommend using this local lumber yard for all your lumber needs.

I'm from the east coast and I come to Heldt to just get dog food lol. Let me explain, this is the only place I could find in Arizona that allows me to purchase this food. Shipping it would cost me about $20 a bag...not paying that. So, because my dog loves the food and I love the customer service here...it's worth it. Trust me, if I wasn't happy with the service I wouldn't drive 45 minutes to get dog food I would just switch out her food. The staff doesn't talk too much but I can tell that are really nice and thorough people. This is clearly not a pet store so I appreciated the patience they had with me. When I first started ordering the food they explained the process and made sure I understood how to order and what day to order. All of that information helps a lot, I'm not wasting my time and my dog tummy is full lol!! I'm really thankful for that!! read more

I walked in there. Was addressed like a child. The person I was talking to did not care to acknowledge what I was actually trying to talk about and did not want to hear it. Refused to return my kind gesture of even a smile and dismissed me entirely. Fuck this place. I imagine he's the manager considering he had a desk. read more

Very friendly and helpful.. I have a small project making a wood base for a table. They gave me some good options and explained the differences. read more

Been doing business with them since 1976 and can say they are the best in the state. Great people, service, lumber, and hardware. If they don't have it, they will find it and order it in. Family business, Frank took it over from his father when he retired and has only made it better. Try it, I promise you'll like it. mTo Construction read more

This company needs new blood. The guys at the front are grouchy and very unwilling to talk things through. When you go to the back and talk with the younger shop guys now these guys are great and willing to work with you regardless of what the grouchy,crotchety old men said out front. The shop guys did exactly what I needed. Although the men up front said it "COULD NOT BE DONE!!!!" WRONG AGAIN!!! I will just go straight to the back, if I ever go back. I cannot stand bad customer service. I run a door and window shop and if any one of my employees treated a customer the way these guys up front did, they would be out the door in a heartbeat. To bad a couple bad apples spoil the bunch again. I would seriously look into getting new blood if you care to have better service. Good Luck read more

An old time style lumber yard. This is the place where the pros really go to get they're lumber. Premium grade lumber at great prices. Incredibly knowledgeable, experienced and friendly staff. I've even had the owner help me load lumber into my truck. read more

Excellent customer service here. Everyone I've ever worked with is so friendly and helpful, even for a construction clueless person such as myself. They customized barn doors for us that are perfect. I'd shop at Heldt over chain stores any chance I can. read more

Ordered 150 pieces of "premium select" tongue and groove 1x6, at a cost of just under $2700 including tax and delivery. About double what is was not long age. I accept supply challenges, inflation, Covid, etc. etc. We had it stained in trying to keep on a schedule, and upon inspection, approximately 25% of the wood is bowed, twisted , split , and chunks are missing. Because the wood is now stained, nothing is returnable, and there is no relief. I appreciate the fact that staining made it not returnable, but I feel like I payed for a prime steak, and received fatty choice instead. I would have been better served, and given better satisfaction after the fact at the Home Depot. If what you are selling is truly flawed, make the customers aware of that, and let them make the choice. John R read more

Heldt Lumber has been a fabulous source for lumber and hardware needs throughout our re-build process. We also decided to order our new exterior and exterior doors through Heldt. They have turned out incredible! We have worked with Mike throughout our re-build process and highly recommend him as a great source of design knowledge with this extensive background as a framer. He helped us figure out several unique solutions to some unique problems with our mid-century home. We highly recommend Mike and Heldt Lumber! read more

I must be the one of the rare ones but I had a great experience at Heldt. I went in to ask about their Penofin stains to use on an unfinished picnic bench I had just purchased. I found the fellas extremely helpful. Not only did they show me the different types of stains but they also provided instructions and tips on how to properly apply the stain. Unfortunately the bench turned out nothing like the color I chose so I am hoping I got a bad batch of stain. I plan on going back to the store and discussing it with them. Hopefully they are just as nice the second time around! read more

If you're looking for a place where someone is going to treat you like they are doing you a favor answering a couple questions this is it. I guess I just believe in the old school philosophy where the proprietor is suppose to treat the customer with respect and at least act like they are thankful for your business. Came in looking for stuff to work on a project. Since I guess I wasn't buying enough lumber to build a house they weren't too excited about helping me out, the guy at the counter acted like I had taken him away from his thanksgiving day dinner. I prefer to keep my money at the mom and pop businesses even if it's a little more expensive,well that is until they make you feel like your business isn't important to them. read more

A good place to purchase lumber and associated hardware. It's true that prices are higher at this time but if you need quality lumber from a business that knows what they're doing because they've done it for a long time, this is your place. Folks at Heldt are friendly, busy and helpful. The yard is a bit wanky for moving vehicles but they are dealing with the limited space and keep customers moving and happy. read more

Great Lumber store. I've been working with this company for 20 years read more

Perfect trusses and delivered on time, as promised. Price wasn't cheapest but next to least expensive. Highly recommend this company.

Wow! This place has a serious issue with sexism. I came here to look for some composite decking because I am going to be spending a fortune in my backyard (and I also happen to be a building professional- an architect) and these guys didn't even give me the time of day and acted very rude when I asked Some questions. I would never ever patronize this place with my business. No other professional female should put up with this either. read more

First time I've called a company that tells me they just can't help me. Ordering a column cap.

I'm a general contractor and I purchase about 80-100k worth of Lumber per year. And I can say without a doubt that the lumber at heldt lumber company is grossly overpriced. Home Depot has better quality lumber (if you know how to pic it) that is about 40% cheaper on average . I chose heldt lumber company because I was under the impression that the wood would be of better quality, boy was I wrong. Also, if you special order a piece and you notice that it is warped or damaged once you arrive at your work site...too bad for you all sales are final on these items. I've lost a lot of money and a lot of time dealing with this company, I would strongly advise against shopping there. read more

I've only been here once. I needed some boards for my garden and I heard that the only place I could get nice cedar boards was here. The cedar boards were a special order one day order. I opted to order the redwood boards because they were somewhat cheaper. I was told these redwood boards were also a one day order. I called on Tuesday and asked to pick up the boards Friday. I went in today to pick up the boards. I paid and then I went out and the forklift guy went and got my boards for me and I inspected them. 4 out of 8 of the 12 ft. boards were warped and had damage. The forklift guy walked me over to the redwood boards that they had and there were no more 12 foot boards. I got my refund. I'm not gonna pay $21 a board for warped boards. Inspect your purchase while you are still on site. read more

After reading these reviews, I was somewhat skeptical about going there to purchase some lumber for a project. I recently moved to Phoenix from Orange County, CA where I had a terrific lumberyard within 15 minutes of my house that carried nearly everything in stock. Heldt was a serious commitment as it was a 45 minute drive each way - and an unknown commodity. However, I have been unable to find the materials I needed elsewhere, so I thought I'd give it a shot. Guess what? I have to disagree with the negative reviews. Not only were the counter sales people helpful, they were polite, friendly, and tolerant of my having to recalculate the material needs due to my having to modify my plan due to the exact products not being available. They also allowed me to roam the yard to look over their stock. Out there, one of the yard staff came over to assist. He was pleasant, knowledgeable about the stock, and offered suggestions as well. Upon completing my purchase, I needed the sheet goods ripped in order to fit them in my vehicle. Not a problem. A member of the yard staff carefully measured the plywood so I had the proper width and then cut it on their panel saw - saving me having to rip them at home. He helped me load my vehicle and I was off. So... in conclusion.... have no fear of Heldt Lumber. Nice people and a business that stocks items that you cannot find at the big box stores. Plus... the big box stores charge for ripping panels and, in my experience, they are not very careful about the cuts they make - which can cost you by having to buy additional material because one piece may end up too narrow. read more

If you are a homeowner with a question about lumber this is not the place to go. Very unhelpful, not interested in dealing with the public.

In the world of big box home improvement stores and indoor lumber yards, it is nice to find a place like Heldt. I needed some specialty Tongue & Groove wood for a wine room ceiling and it was all special order and Depot and Lowe's. Not only did they have a bigger selection at Heldt, they also had product in stock which is good because I am an instant gratification type guy. Only downer is I wish they were open later than 4pm but it is what it is. read more

I have used Heldt lumber for over 7 years now, they carry the lumber that is hard to locate at the big box hardware supply, located in an area where many of the homes require "specialty" lumber to recreate a correct remodel/rebuild, as far as other reviews of poor quality lumber, or too expensive. I have pulled warped, twisted, checked, fork damaged lumber from ALL building supply deliveries from every supplier I have ever worked with in last 30 years, that is the standard upgrade when having someone else pick and deliver your supplies, and if you loaded it yourself and didn't examine it closely enough...sorry. Creativity and experience is how to use undesirable wood, understand that the availability of lumber, let alone "quality" lumber is getting scarce, the lumber prices fluctuate daily and to compete against the vulture like business practices of big box stores is a challenge to any small local business. Expect that prices will be 5-10% more at boutique stores, expect that if you live in an area where humidity rates are under 15% most of the time, with mad moisture swings, this will cause a lot of unexpected results, expect that you will be working with people that will be there because they have a vested interest to make that company successful, when finding that kind of integrity is lean and far too in between in the big box stores. read more

I haven't used Heldt Lumber recently, but I've been a satisfied customer since 1972. They delivered the lumber and extras when I was building the addition to my home in the Coronado neighborhood in 1983-4. This was before Home Depot. Their prices were fair; the lumber was always good, and I'm just adding my two cents because I'm a writer and I just mentioned Heldt in an essay I'm doing and I Googled them for information and saw this comment page. I hope they continue in business for a long time to come. read more

Ive used Heldt luber many times in the past. Great service and never a problem!

Buy Local . . . Let's Keep These Guys in Business. The staff here is more than helpful and really are a wealth of knowledge. Location is excellent as well. read more

I had received the wrong lumber for I was working on and when I called Heldt they said no problem they would replace it with the correct one tomorrow. And didn't charge me a restocking fee or the extra for the difference in price! Extremely nice! I will refer them to everyone I know. They got a customer for life. read more

Heldt is without a doubt one of the best lumber companies in the greater Phoenix area. Doing business as a small company here since 1994 I never have a problem in obtaining materials. Quality of materials is never in doubt. They have on hand or will obtain material - lumber of any odd sizes on request - deliver to our job site and the best part is they know what they are talking about. Ask a question and get a responsible and accurate answer. They know their lumber - If you want a quality lumber material and don't want or have time to root out junk lumber from one of the big box stores. Contact Heldt - make your order and rest assured it will be good. Southwest Home Services Inc. - Fountain Hills AZ read more